I bought a Groupon in 2012 for me and a friend. I kept calling to book an appointment and I never…read morereceived a call back. I called 5x and left a message. I called once in 2013 around December to use it but I also never received a phone call back. I recently found the groupon again and wanted to use it. I called 2x and never received a phone call back. I decided to actually drive by the location on Monday November 30, they are closed on Mondays. I went today Dec 1 since they are open and no one answered the door. I called again and left a message on the machine. So far I have called 3x in 2015 to book an appointment and no one has called me back. I feel I have wasted my money on this groupon. I see great reviews on Yelp but am unable to get an answer from anyone who works here. I wanted to come here because it is so close to my house but I am so disappointed on the lack of professionalism and follow up. Why hasn't anyone called me back? I don't even want to go anymore, I am just going to get my money back from groupon because I am tired on trying to chase this business for their services. I wrote the initial review on top and received a rude message from the owner (On the screenshot below). Regardless of how much I spent on the groupon I am still a customer, a paying customer. I am so disappointed in the lack of customer service. I have never met Monica but she lacks the skill set for a successful business owner because she refuses to admit her fault. She doesn't return phone calls. I read another 2 reviews saying the same thing. I only wish I read the reviews before wasting my time and money (how ever much I spend). Even if there was an appointment option on the website, why do you have a business phone if you don't answer or return phone calls? I actually wanted to see if my groupon works and if it didn't, I would have paid for the services. Furthermore, I am still shocked by her response. It amazes me how someone can lack the skill of servicing others while working in the service industry. If she only sent a note explaining why she hasn't returned my calls or a simple apology. I would have re-written the review and I'd be a returning customer if she meet my expectations. But..Monica couldn't do that because clearly she cannot admit her fault. The worst part is my review is staying up on Yelp along with Monica's response for whomever to see.

I had an incredible facial that left my skin feeling like silk. She was very attentive and…read moreaddressed my concerns and hopes for my skin. I have a pedicure scheduled soon. Fantastic! I highly recommend

I came in last minute on a Tuesday and had an amazing regular manicure by Gabby. I'm so glad to of…read morehave found you. Not only fast but great. My nails still look great a week in. Will be coming here often. Thank you!

honestly here, it's all about going to the right tech. I found my favorite and she just keeps…read moregetting better. I'll give my boy at the front desk a pass for have an attitude with me.

I came here for lash extension after a bad experience elsewhere…read more It is a great salon, the service and attention to detail was amazing and customer service is super important to me. Prices are reasonable and the owner and the lash tech are very knowledgeable and do great work.

I can't express enough how wonderful her service is. I absolutely love my lashes. They are natural…read morelooking glamorous and boost my confidence. Extremely professional and clean. Great Service!!

Vanni did an excellent job! Definitely knows what she's doing and took the time to really study my…read moreeyebrows!

I had an amazing experience getting my brows and lips threaded here. Vanni helped me better…read moreunderstand my brow shape and what looks best for my face and eye type. She was super patient and supportive through the process! Made me feel very comfortable. I am so happy with how my brows look, the shape lightened my face. I feel so confident with my brows. 100/10 recommend.

Very clean! Staff is punctual & very respectful. Did a great pedicure- Lisa was my person! The host…read moreor manager is very polite & accommodating. Highly recommend!

Annie was Nice and they offer me a complementary beverage. I arrived on time but service didn't…read morestart until 18 minutes after scheduled booking. I scheduled appointments via website for a deluxe pedicure and full set acrylic with cat eye. The total was $87 on the website before tax. The price in person was $117, but card service fee taxes total was $126. The guy said it's extra for long nails and I got gel pedicure no chip. I didn't get long nails, no difference from what I booked online. I went to this location because I saw great prices and I knew I would be going to come back next month for my trip. Also both Ping and Anna who I was originally booked with started doing another customers nails and got an attitude when I showed them my booking. Anna said no no pointed to another employee to do my nails. Don't bother scheduling ahead of time & customer service not the best.

After debating on this service for quite awhile, I'm so glad I chose Midwest Microblading. The…read moreclinic is incredibly clean and all tools are single use (Katie makes sure to show you all packaging prior to your procedure). As a healthcare professional, I appreciate her attention to sterile procedure throughout the process. Each step is thoroughly explained, and positioning/shape/color verified for satisfaction. Aftercare instructions are critical and Katie sends you home with everything you need. The follow-up appointment is a breeze, and I'm so happy with my results. Highly recommend for busy moms or anyone who wants perfect brows. Katie is a master of her craft.

I just had my touch up/ second appointment with Jen and wanted to share the final results: this is…read morethe before and after! I love my new brows so much; they look so natural.

Perfect for a "self-love" day!!! Found Kesha on FB while…read morejust surfing and someone tagged her. Went to site and seen she offer back facials. YESSSSSSS....was so looking for some treatment for my dry back that felt like hell during the winter months. She is amazing....nice, friendly, professional and knowledgeable. She recommended products that would help with my back and to get rid of black heads for under arms. I scheduled both the back facial and under arm waxing. Suite is nice, cozy and smells so good. My back haven't given me one issue since. If you don't see what you need on website, just ask she may provide that service as well. Will definitely be booking again soon.

Kesha nails my eyelash extensions every single time and even the day of my refill appointments they…read morestill look like they were just applied!

I've been going to New Nails for a while now, mostly for pedicures but I have also had some…read moremanicures. I am very pleased with the quality of both. And the price for the pedicures, currently at $33, is amazing considering I was paying $55 dollars somewhere else. I've had various nail techs and I have been pleased with all of them. I definitely recommend New Nails! I also love their online appointment system-easy to use.

Life isn't perfect but your nails can be. Need I say anymore?…read more It's located off 1st Avenue, on a main thoroughfare, in a strip mall with Dunkin Donuts. There's ample parking and staff to handle busy days without the classic sit at a station only to wait antics that happen at our nail establishments on occasion. I typically schedule an appointment, but I've noticed there are a number of walk ins too. In the last year, I moved to biobuilder and changed salons largely for this reason. The shape, level of care and relaxing environment are the cherries on top. Service is consistent and I'm always pleased with the end result and color options.