Aloha is super helpful with any questions we had to make sure my mom's house was insured with the…read moreright coverage. Kelly and the team always answer every question with such patience and knowledge and we always feel taken cared of. Thank you to the team!

These guys really make things difficult if you've had an accident. They require a claim loss report…read morethat takes a long time to request. I recommend not wasting your time. Other insurers, like Geico, can pull the information directly from nexislexis. Not sure why aloha west can't do that.

I had the best help with Asher from State Farm he was nice polite and very helpful I would…read morerecommend having him help you with questions Michelle Druhot

Excellent customer service from Asher! Very helpful, knowledgeable and professional! I highly…read morerecommend him for anyone needing auto/truck insurance as he made the process very quick and well priced!

I was ripped off by freeway insurance and when my policy was ending this month I called Drew Hardin…read moreand spoke to them about changing my insurance. He was so professional and kind and EXTREMELY helpful. He got me much more coverage for less than $10 more I was already paying. So easy and communicative. I should have called him last year. I feel like I will be more covered if anything happens on the road and feel like someone actually cares! 10/10

I have used ABI for years after relocating from NV to CA. Nicole and team are excellent, especially…read moreAccount Manager Cassie Morris. The level of service, the immediate response time and genuine level of care for their clients is tremendous. I would not hesitate to use their service and strongly encourage anyone who has an insurance need to give them a call today. You will not be disappointed and will find great comfort in their professionalism.

Krystle Tsai was amazing from the beginning and throughout the process. She is patient and…read moreincredibly responsive. I understand I can be a difficult client; but nothing seems to bother her. She is knowledgeable, caring and actually deserves a 5+!

Considering the ever-changing Medi-care landscape, the complexity of government policy, the…read moreconfusing pricing models of the supplemental insurance market offerings, is it any wonder how confusing the choices may be for America's seniors? Is it any wonder that the barrage of enrollment mailings and dreaded enlistment calendars leave senior's only bundles of worry and few answers whilst making critical plan choices for their own healthcare and the care of their life partners? I want to shout out a LOUD call of GRATITUDE to the team of Auerbach & Gussuin for their knowledge, professionalism, and courtesy! To say they made the process of Medicare-supplemental planning a breeze is a true understatement. Understanding the clients' individual needs, professional follow up messaging, guidance in plan alternatives and simplifying price points were just the beginning of my experience with Ms. Cassie Shores. I have a critical preexisting condition, staying with my healthcare team was a must. Ms. Shores and the A&G team made that possible by finding the perfect supplemental plans matching my healthcare providers requirements. I will forever be grateful for Cassie's personal touch in attention to detail, care and guidance. Thank you!!! Listen up seniors and anyone seeking healthcare individual planning guidance, this enterprise is second to none!

Thanks for making my life so much easier when shopping for life insurance! Also Thanks for…read moreanswering all my questions! Smooth Transaction

I was in a bind and I had to get some teeth work done and they wanted to charge me quite a bit of…read moremoney and so I just prayed about it and I called some dental insurance companies and I wound up finding his number and he actually saved me quite a bit of money and now I have dental insurance and it's like $48 a month not a bad deal very professional very good service I was very impressed with his knowledge and his help he helped me out quite a bit thanks a lot Brandon I would recommend him for sure

Brian and David are awesome! They are both extremely cordial and ready to serve. They both make you…read morefeel welcomed and appreciated. I have Home Owner's, Auto, Earthquake and an umbrella insurance policies. I have total confidence that I'm in "good hands" and my best interest is in mind when dealing with these (2) great professionals.

Brian went out of his way to help me insurance my new vehicle. I was so surprised that he also…read moreoffers DMV which was a huge help since I needed to transfer a title and register the vehicle. He saved me lots of time and I am so grateful. He also assisted me with a Life Insurance Policy which was so great. He followed all COVID protocols which made me feel safe. He breaks everything down so it is simple and clear to understand. Thank you again Brian for helping me with these things! I would definitely recommend him to anyone!

I love working with local businesses that can satisfy my needs and Metro Coast Insurance Services…read moremeets this goal. Mike O'Grady was very patient in waiting for when the timing was right to review my insurance coverages. He was very honest in sharing with me if my current provider was already the best choice and when new opportunities for either better coverage or less expensive coverage was available. He operates really well under COVID using Zoom meetings and online applications taking the drudgery of filling out forms out of your hands and leaving it to just needing your signature at the end. I will definitely continue to use Mike's services in the future and highly recommend you give him a try.

Jacob Mizysak is knowledgeable, responsive, and provides excellent service to navigate the often…read morecomplicated and ever-changing world of insurance. I've appreciated his partnership over many years.

I want others to be wary that using a 3rd party is useless and only resulted in me losing 999…read morerefills at $0 vs the 300 copay costing me over $299,700 based on my new co payment in the picture(s) below. They do not have access to any information from insurance we have been with them 20 years and because my salary changed so did my assisted coverage from the gov't. They blamed covered cal than i had a 3 way phone call and they blamed my actions with medi-cal(which i did what they asked) I have been paying for private insurance with 0 federal assistance which increased its rate by 300% almost 700 a month at 30 years old for 4 months(technically 3 because somehow magically i got my insurance card(again pictured below with email proof from hayek themselves but not the actual insurance.) As stated we have been on auto pay for 20 years and because of their negligence they messaged me 17 days into january to make the payment(even tho the policy was already cancelled and i was told by her higher up that she shouldve handled the occurence with blue shield instead of emailing me) i lost my policy number with my free 999 refills costing me over $299,700 based on my new co payment in the picture(s) below. This should be a crime and they should be fined/pay a restitution or closed for negligence.

I'm not new to using insurance agents. I know a lot about insurance. I am so knowledgeable, I know…read morenot to try and navigate those waters on my own. Be it home, auto, earthquake, umbrella coverage, health, I have always preferred using the expertise of an independent (as opposed to captive) insurance agent. I've had my share of agents over years in the different venues I've lived in. Most of them have been fine. While shopping for health coverage for my recent college graduate kid and my not yet Medicare covered wife was not so easy, not a lot of agents want to handle individual health coverage. I happened into the Hayek Insurance Agency and all I can say is wow! Dealing with Roger Hayek was nothing short of outstanding. We were about to choose a plan on the Covered CA website, which as it turns out would have resulted in higher out of pocket expenses for us. Mr. Hayek took his time, did his research, ran the numbers, called back when he said he would, and had the exact information we needed tailored to our specific situation with an eye toward future possibilities. He was also able to explain in detail, without getting into the weeds, the reasons behind his approach. He saved us money on our Covered California policy in the long run, and provided us some great financial information on HSAs as well As long as Mr. Hayek is in the insurance business, we shall be his client for any and all of our insurance needs.

I very rarely write negative reviews - I much prefer to sing the praises of individuals and/or…read morecompanies that have provided good service. And it should be noted that this review probably has more to do with State Farm itself than it does the Kollar agency. Having said that, however, I'm very happy that I have now cancelled my insurance and found another very reliable insurance company, with a very considerable savings on my annual insurance cost in the process. Background: A year ago I wrote a very positive review about my experience with State Farm. I had been in an accident where I was not at fault and I received payment for my car, less the $1,000 deductible, very quickly. I was very impressed with both State Farm and the Kollar agency. However, I had to wait over a year and a half to be refunded my deductible. And not once during that time did the agent's office reach out to me - I had to consistently follow up. The accident was in April of 2023; I received the refund of my deductible in September of 2024. That's the first complaint. Next, I have auto payments set up with State Farm through my credit card company, which has always worked smoothly. However, in August of this year, there had been some problems with fraudulent activity on that credit card, and when the payment request for State Farm was received, it was declined. This was on August 21st. On August 23rd, TWO DAYS after the payment was declined, I received a CANCELLATION NOTICE of my insurance from State Farm. As soon as I learned what had happened, I contacted the Agent's office to provide my payment on that same day - the 23rd. Going forward, I continued to use auto payments, but my insurance premium in November increased dramatically and I decided I would finally seek other coverage. I found a company that came very highly recommended and sent a notice to State Farm to cancel my insurance with them. Unfortunately, the auto payment to State Farm for the following month was already in process and I was unable to cancel it. I requested a refund of the amount - which I am still awaiting.....10 days later. Amazing that State Farm can move incredibly quickly when THEY want to cancel something....2 days....but are far slower when refunding monies. Customer Service is not their strong suit.

Hugh and his staff are always so friendly, efficient and helpful. We just traded in our old car for…read morea new one and Kayla was very helpful and emailed our temp insurance cards to us within minutes. Thanks Kayla!