The shop came highly recommended but when we picked up our Ford Explorer it had an oil leak that…read moredidn't exist before. They wouldn't even talk to us about it. A few months later the vehicle started having problems shifting again and the owner would not even look at it without charging us $$$. Yes, I'm a woman, but I'm not stupid, and he treated me very disrespectfully, completely ignoring me when I was describing the issue. Took it to another shop, they listened to the problem and didn't want to charge us for the diagnostic. We won't use A1 Champion Transmission on CE King again.

My 2009 Cadi CTS w/ 125k miles started slipping and not shifting correctly. I did a lot of research…read moreonline trying to find an honest shop, and there's plenty of shops to chose from but I had no experience with any. So I called Larry at Showcase Auto in Pasadena where I had recently bought a used truck--another great experience and 5-star review--for his recommendations knowing they were in the car business. Larry had only 1 tranny guy... Ken at A-1 Champion. I called A-1, and Ken answered and said bring it in for free check. Ken called me a couple hours later saying it was the TCM, and he could replace it and completely service the tranny for just over $800 (I feared it would be double that). Car was ready the very next day. Couple days later, it slipped out of gear at a stop light (ugh, I thought 'on no, here we go'). Called Ken and he said he would send a tow truck to pick it up. He called me that same day and said the torque converter had failed and damaged the pump (a $1,200 fix). Called him the next morning to discuss what I needed to do. He said 'just come pick up the car'. I was confused since I didn't authorize any work. He said he fixed it and the cost would be zero $$. I tried to at least cover labor but he wouldn't take it. Ken runs a tight shop and I could tell he is all business. The folks there are attentive, responsive, and focused on getting your car back to you quickly. My experience with A-1 was very good with quick and fair-priced repairs. They fixed only what needed fixing, instead of up-selling a bunch of unnecessary repairs. I appreciated they making sure it was done right, and standing behind their work. I will go here for all future tranny work, and would highly recommend A-1 Champion to my family and friends.