We had a water leak coming from the boiler and needed some assistance ASAP. The Boiler Tech/Plumber Benjamin Franklin sent was fantastic. Greg Tibbets has great interpersonal/technical skills and he thoroughly explained how he was correcting the issue. I will use Benjamin Frankin as my "go-to" plumbing company going forward based upon the quality of the Tech/Plumber which Benjamin Franklin sent to us to resolve our water leak. read more

I had a leaking faucet in my condo in Silverthorne. Jerrell from Benjamin Franklin Plumbing arrived on time and assessed the situation, determining that my 20-year-old faucet needed replacing. He located a new faucet, returned and installed it. He was very professional and quickly fixed the problem. I appreciate that he made arrangements to return today since I needed to return home tomorrow. I will definitely use this company for any plumbing needs. read more

Only reason I give them a single star is that their technician Jeff was outstanding. However, they were supposed to come between 2-5 pm last week, and I scheduled our time accordingly. Then they call my wife at 10 AM and said that they can only come in morning.- i'm 2 hours away. I call and their scheduler says that that one of their technicians didn't show and either they can come right now or not until September (thereby making their problem my problem). As we were not going to be around in September, we could not do. They SHOULD have called us first thing (so I could make it) , but instead blackmailed us into a situation that fit their needs. THEN when I called their office to explain our frustration, they never called back! Jeff deserves better as did we. read more

This company installed a new hot water heater and did not get a permit for the work. I am remodeling now and the city is asking for calculations on the fresh air. They will not come back to correct their work unless I pay them $400 for a $50 permit, and give them a Creditcard on file for the hourly rate they want to charge. (They could not tell me how many hours.) We have called for 3 weeks, and not ONE return call. This company is unscrupulous. Stay away from them if you are interested in a quality company. read more

Had a simple dishwasher to garbage disposal hose replacement, they charged $450...my renters told me they expected the trip charged would be tied in to the total (based on how it was explained to them) but it wasn't, so they said it was $99 more than they were expecting. No pictures or documentation included and when I tried to get more details, the manager got really awkward with me and said I can't talk to the owner. read more

We absolutely do not recommend doing business with Ben Franklin Plumbing, Dillon, CO. If we could give them a zero rating, we would do so. Their main problem is that they grossly overcharge for their workmanship. THE JOB: We had Ben Franklin install a 1.0-inch ball valve on the supply line (which they supplied) and a bathroom shower valve in our condo. COMPARABLE ESTIMATE: The plumber that our general contractor would have used (if he had been available on short notice, which he wasn't) would have charged us $50 for the ball valve, $200 to install the ball valve, and $900 to install the bathroom shower valve for a total of $1,150. OVERCHARGE: Ben Franklin charged us almost three times that amount, $2,957!! We believe that this is unacceptable and frankly highway robbery. POOR WORKMANSHIP: Not only were the Ben Franklin charges outrageous, but their workmanship was unprofessional and shoddy. For example, the bathroom valve housing was installed upside down and the hot and cold-water valves were not installed at all. This problem was not detected until after the tile was installed around the valve. Consequently, the tile had to be removed, the plumbing job redone, and the tile work redone. Ben Franklin did agree to reimburse us for having the tile work needing to be redone, but much time was lost due to the shoddy workmanship. POOR COMMUNICATION: In addition to the above, we called and left a voice message three times for a return call to discuss the outrageous charges and the poor workmanship - they never returned our call. They also pushed back on our claim. We will never do business with Ben Franklin again and do not recommend that anyone else do business with them either. We will be communicating with our management company to recommend that they not use or recommend Ben Franklin as well. By the way, the relatively positive reviews on this website must either be cherry picked or bogus. Based on our experience, there is no way that anyone should feel that they get their money's worth. read more

They charged me $100 to come out and told me they could fix my leak but then never gave me an estimate or followed up to fix. No response to email or phone calls either. read more

I cannot say enough good things about Ben Franklin Plumbing. Jane and Paul are super responsive and get the job done. Even for emergency callouts. Meanwhile other companies don't even return calls. Jane even talked me out of a pricy tankless water heater conversion because they're not well suited to the attitude/water temperatures in Summit County. They do furnaces and boilers too! Ben Franklin is going to be saved in my phone as "Breck Plumber/HVAC" from now on. read more

I was quoted $8,300 to replace a 75 gallon gas water heater. When I explained that the price seemed extremely high the owner actually showed up at my house and was incredibly rude. Benjamin Franklin also refused to show a breakdown structure of hardware cost and labor cost. At a friend's recommendation I called Breckenridge plumbing and heating instead. They immediately let me know that the pricing I was given by Benjamin Franklin was ridiculous and that he could do everything including hardware and labor for $3000. Do yourself a favor and avoid doing business with Benjamin Franklin Plumbing. read more

I used this company in August 2021 to hook up kitchen appliances in Breckenridge. They charged over $900 to hook up a garbage disposal ( provided by me) a sink drain and a dishwasher. Since then there have been complaints that the new dishwasher wasn't working well with dirty dishes. I just checked and realized that the technician connected the dishwasher to the cold water supply! Not pleased with their service and the high price for these simple hook ups, they they got wrong! read more

Benjamin Franklin Plumbing of Dillon - Plumbing Near Me - Silverthorne, Colorado

I want to commend both Jane and Tyler! With a constant drip under my sink creating an emergency flooding problem, Jane was the only person who offered to call me of any changes in their busy schedule. She miraculously did call me a short time later to inform me that Tyler would be knocking on my front door in a few minutes! When Tyler arrived, he was professionally dressed and greeted me with a smile on his face. He was so personable and knowledgeable and found the problem after pulling out a couple of wrenches among some other tools. He stopped the water from dripping and will see us again when the parts arrive. I swear, I would adopt this young man into our family! Tyler and Jane such assets to Benjamin Franklin Plumbing! read more

We needed to replace our gas forced air furnace before winter hit. Had multiple local vendors come to the house to review and bid the replacement. Two vendors never followed up with a bid, one vendor wanted to talk about my hot water heater and why I should replace it at the same time. Tyler came to review the scope of the project, wore a mask and took off his shoes. We looked at the furnace, the return air system, thermostat, took measurements, pictures and we discussed options. Two days later had a very reasonable bid which we accepted. Before he ordered the equipment, he came back to the house to confirm sizing, asked appropriate and relevant questions and then we scheduled the work - a two day job. Tyler showed up on time and did the work. Clean installation, explained what his goal was for the day, got the furnace up and running the first day and then the second day was to install and balance the humidifier, the electronic air cleaner and thermostat. Wore a mask, protected the carpet, cleaned up afterward and we have a new furnace and ready for winter. Tyler was friendly, conversational and generally a pleasant competent young man. Tyler was great, and I want to mention the brains and personality of the organization - Jane. She is professional, efficient and kept me up to date on the schedule. Great group of folks. read more

My shower valve was dripping a little bit but I live in Denver. Had my tenant call and have Ben Franklin plumbing come out and rebuild the valves. Ive done this many many times, very simple job. This should only take an hour or so and $30 in parts. I was charged $657.00 . They charged me $99 service fee just for showing up, and then an additional $558 to rebuild the shower valves, thats outrageous. Not only was the price to rebuild it outrageous, but they also still charged me the evaluation fee of $99 when I had them do the work. I would recommend having anyone else do your plumbing work in the future. read more

I had a broken hose bib and couldn't get a plumber to come out. Benjamin Franklin responded first and came out within 3 days. The repair was in a difficult location against the foundation wall in a finished basement area. It took the technician an hour to diagnose the problem and 2 hours to repair. They charged $1500 for the job and said they could not warranty the work as Shark bites were used. I felt ripped off. read more

Avoid this company at all cost ! This is exactly what people called a bad contractor. We used the Dillon branch but we're very disappointed. They rush their jobs and are extremely unreliable. read more

I recently bought a home in Breckenridge, and my water heater failed within two weeks of closing... of course! Called Ben Franklin, and they arrived same day for an emergency service fix, but they could only diagnose, and not fix on the spot. I figured I'd shop the work since cold showers were inevitable, and contacted a few other plumbers, and it was nearly impossible to get a call back! Here's the deal, Ben Franklin is not giving anything away (I actually opted to make my own repairs b/c of this) but if you need an immediate response, from qualified technicians, and aren't terribly price sensitive, call them first. I got more phone calls from their office and my tech, than all the other independent places combined. read more

I had them put in a simple copper faucet in my barn. The copper pipe the tech extended did not allow the wall cover to fit causing me to modify the cover. He did not install the existing heat tape causing the faucet to freeze and me to reinstall the tape. All for $500.00. Dennis Dillon, Co read more

I had a hot water heater go out on Sunday. The good news is these folks were very responsive and willing to come up on short notice. The bad news came when I asked the price for a replacement heater. I have a 40 gallon, basic gas fired hot water heater. Hang on, the replacement cost...$1800!!!!!??!! Are you freaking kidding me? When I questioned the price Tyler became indignant and put off. Really? I ended up buying a hot water heater from Lowes and installing it myself, it was really that simple. $500 total plus tax. The hot water heater was $450. I also had to pay a service call. Kind people of Summit County, this is a pretty good indication of what this company thinks of you as a community. This is epic price gouging at its best. It does not matter what they say, watch what they do. They did me dirty. As a sidenote, the service technician Tyler became incensed, indignant and rude when I suggested that it was too expensive and I want to go elsewhere. Can you say up sell. One of the worst I've seen. My advice be careful and check prices with these guys read more

The boiler that provides my domestic hot water and hot water to my hydronic heating recently stopped firing. In Summit County you have options. You can get your plumbing or heating problem repaired from one many businesses in the county saying they repair plumbing and HVAC systems, if they answered their phone, or if they showed up the day they committed to, or if they had spare parts in stock, or if they actually had a clue as to how to do anything beyond unclog a toilet. Believe me, I've experienced it all. Or, you can call Benjamin Franklin. I saw them in Home Advisor, called them and although I said it wasn't an emergency, they came out the same day. The technician was in uniform (clean) and had the training, competency, and parts on hand to troubleshoot and replace a faulty aquastat in a timely manner. Additionally, he provided a fairly detailed explanation of exactly how the system works; the whys and hows of flows, balancing, cycle times, temp limits, etc. I would call Benjamin Franklin again for ANY heating or plumbing problem. read more

It was President's weekend and I had a tub that refused to drain. I think I called 5 different numbers for plumbers and Benjamin Franklin was the ONLY company that called me back, and was able to schedule someone to come to the house the same day. Jane (in the office) told me upfront what the holiday service call fee was but when no one else will call me back I had no choice but to pay it and resolve my tub issue. The tech showed up during the scheduled time and immediately knew how to solve the problem and made a no-pressure suggestion for a future remedy to keep the problem from happening again. If I have plumbing issues in the future, I will make the first call to Benjamin Franklin. read more

Easily the best plumbers I've ever dealt with in Summit. Always good communicators, consistently polite and professional, and always have solutions. I've used them for my old forced air system, water heater, and odd jobs here and there in my 70's era condo. Pricing has always been fair, especially considering that they have always done what they said they would do for the price they quoted in a very reasonable amount of time. There's never been any drama dealing with this team, and I'm happy to recommend them. read more

Contacted them over the weekend for a repair. Said it wasn't urgent and could wait until Monday. They called promptly Monday morning and set up express service so I could leave the house by a certain time. Showed up on time, found the problem immediately..fixed it. And fee was reasonable. Was so relieved to have the issue resolved and happy that it wasn't something worse. Would definitely call them again, especially in Breckenridge where the other local shops never seem to call you back! read more

Contacted them twice using their online form to get a price estimate - no response. Called the office to report the no response issue and still couldn't get a price estimate. They said a tech would need to call me back the next day to discuss pricing. Tech never called and the office never bothered to follow-up. Seems fishy - so the search continues for a good plumber. read more