I am extremely disappointed with this office and the way my billing and insurance matters were…read morehandled. My initial visit went well. We discussed my treatment needs, and I agreed to have foot x-rays taken in order to obtain custom orthotic inserts. Before proceeding, I specifically confirmed that both the x-rays and the night splint I received would be fully covered by my insurance. I was assured there would be no out-of-pocket cost for those items. I was later informed that the orthotic inserts were not covered by insurance, so I paid $500 out of pocket because I was in significant pain and seeking relief. When the inserts were ready, the office attempted to schedule a follow-up appointment for pickup. I explained that an appointment was unnecessary and that I would simply stop by to collect them, which is exactly what I did. Two months later, I received a bill for the x-rays and night splint -- the same services I had previously been told were fully covered. I was also billed for a "visit" related to picking up the inserts. That "visit" consisted of me walking into the office, paying my balance, and leaving with the inserts. I never saw a doctor or nurse, never left the waiting room, and the entire interaction lasted only a few minutes. I contacted the office to dispute the charges. While they agreed to waive the fee for the pickup "visit," they refused to remove the charges for the x-rays and splint despite the information I had originally been given. I also expressed concern that billing for a medical visit that never actually occurred could constitute fraudulent billing and stated that I intended to report the matter to the medical board. The representative I spoke with responded dismissively and told me to "go ahead." Afterward, I contacted my insurance provider directly. They confirmed that they would be recouping payment for the improperly billed visit and that I did not owe any balance for the x-rays or splint. They also informed me that the orthotic inserts likely would have been covered had the office properly submitted the claim. Furthermore, submitting claims to insurance is part of the provider's contractual obligation. Instead, I was required to pay $500 out of pocket for something that should have at least been processed through insurance and applied toward my deductible. Patients should be able to trust that a medical office is providing honest, transparent information regarding billing and insurance coverage. Unfortunately, that was not my experience here. I believe patients deserve to be aware of these practices before seeking care from this office.

Five. Stars all around. Very large free parking in a safe area. The wellness center has large lobby…read moreand the office has enough staff to take care of your foot issues at every level. Dr. Pham is really a winner. He engages with patients and vendors to help all aspects Relating to your feet. Very few doctors engage in neuropathy but Dr. Pham does and has test to determine if supplements will work for your case. Lastly, just found out they have a three chair spa in the back! It is very tranquil and professional. This is real full service for your feet.

Great doctor, kind and knowledgeable staff!…read more We Ordered orthotics and bought a pair of quality shoes! Our feet are VERY important! If we maintain our feet health including our toe nails, exercise and pay attention to our balance and how we walk we will be happy And safe longer! Dr. Shoemaker is guiding us in our quest for healthy feet!

Dr. Shoemaker's office does not respond to voicemails nor emails (listed email on voice message…read morerespond is blocked). Excessive pre-payments and unresponsive for reimbursement. I am now reading reviews on yelp and google of other people's experience and seeing that excessive overbilling is common with this office. Visited Apr 16th for broken toe, they charged $500 (receipt) and said they would bill insurance then reimburse. Received a bill for another $114 which claims I have not paid $0 for services rendered after my insurance was applied. When you call the office, forwards to voicemail during business hours and to email pace5@surewest.com, if you send them email, it is blocked by google. I was told after they collect $500 as a prepayment they would process my insurance claim within the next two business days and reimburse me. It is now June and I am receiving a bill for services that I nearly paid 5x over out of pocket and they are unresponsive. Dr. Shoemaker also recommended surgery within 2 days of my visit at the outpatient center in roseville, but the surgery was cancelled due to the fact his office would not disclose the surgeon or pathology fees, requiring that I would cover the surgery in full. Even though my insurance provider is in network and they put in the claim for the appointment I did attend over a month a half later, after collecting cash payment from me 5x the anticipated cost. He told me he is selling the practice, understandably his staff may be busier than usual, but it is unethical to collect excessive payments and become unresponsive when reimbursement is due.

Need remake of leather orthotics? Excellent services. How to…read morereach MaryJo, the front desk gal? Thank you

He is the most nicest and genuinely caring doctor I have ever been to! I have been suffering with a…read moreplantar wart for almost two months that's been killing me to walk everyday. Was able to get an appointment with him within a week. He surgically removed it in a minor procedure in my first visit today. He gave me clear instructions on what should I do to take care of that area on that feet until I recover. He called me in the evening to check on how am I doing and reiterated the instructions. I really appreciate that. Oh and the lady at the front desk is such a delight to talk to! Anything to your feet, Dr.Sucheski is whom you should be looking for

Dr. Kim is one of the best Podiatrist I've ever been to, I was very pleased with the surgery he did…read morewith my hammertoe. Dr. Kim had to correct my surgery that I had from another doctor years ago and he did an amazing job. I recommend this doctor to anyone. He not only is a great surgeon, but he is also kind, and caring.

Dr. Kim is kind, knowledgeable, and thorough based on my first experience the recent appointment I…read morewent in for my second visit to discuss treating a toe that swollen and discolored since an injury 2 years ago. The appt was his first of the day, lasted less than 5 mins, and my issues definitely were not heard. I walked out with a plan to buy expensive inserts and a prescription that actually was never called in. 3 weeks and 2 msgs later, still not called in I don't have time for this pain. Going elsewhere

Amazing care given and highly recommended to anyone needing services with your feet. Staff is very…read moreattentive and professional!

Over the years, I've been seen by two different orthopedic MD's for a toe problem. I was told by…read moreboth that amputation is the only thing that could be done. I brought this problem to Dr Sessions and he explained a procedure that could be done. Dr Sessions is my hero. I can wear shoes again without pain and I have five normal toes. Dr Sessions and his office team are exceptional people. Dr Sessions is an excellent DPM who teaches as he treats and he's also an absolutely excellent person.

Dr Keller is FANTASTIC! I took my 92 year old father to Kaiser to have his toenail treated as it…read morewas hanging by a thread. Not only didn't his doctor treat it but she told me we would get a call from podiatry in 1-2 weeks! Unacceptable. The next day I was able to get him in to Dr. Keller and he was treated within minutes. I can't say enough about Dr Keller. He went above and beyond for us.

still have nightmares about how cruel this doctor was to my daughter, who was 7 at the time. He…read morethrew his instruments down while removing stitches from her toes and shouted "bring her back when she's on drugs will ya?". Absolutely ridiculous. He left us in the room wondering what to do next, do we leave? Is he coming back? He stormed away like a 7 year old child himself because my daughter was crying. I just couldn't believe it nor can I believe he is still in business. at the very least he should not see child patients.

The staff is welcoming and helpful. Dr. Shoemaker is patient…read moreand considerate, asking questions and addressing a patients concerns. The examination is thorough, including lab work and x-rays. Dr. Shoemaker has treated my wife and now he has treated me. Both of us are pleased with the service he and his staff have rendered. If you have a problem with your feet, I strongly recommend Dr. Shoemaker to resolve your problem.

Did you know at this office they do not have a person who answers the phone? Patients are referred…read moreto an off site operator who will relay your message to the office staff. Then the office staff decides if you are important enough to respond to you. In our case no response for the better part of three weeks. The dr changed medication called it into the pharmacy and 'forgot' to inform the patient. Similarly the doctor told the patient that they were ordering home health care but subsequently calls to home health company indicated the doctor had not responded to the home health cares requests for information. This continued for the better part of three weeks. While the doctors maybe fine physicians, the service and lack of communication and follow through make this office useless We will be looking elsewhere for care. Be forewarned This office is a disaster

The most unhelpful, ignorant customer service I have ever received. I should have read the other…read morereviews first. This doctor was recommended to me by another doctor and I'm sure he's great but please get better employees. I've called every day and have tried 4 separate times in the past week to get my referral to them so I can get an appointment and get out of pain just to be told every day that they haven't received it- I'm convinced this is a joke at this point.