Majordomo and I were put in charge of finding new carpeting for the elevator in our building. After…read morecalling around, we decided to go to Advance One Carpeting. Jim greeted us and showed us choices for the carpeting. We were able to bring home some small samples to show other people what we were looking at. After deciding on one, we went back and ordered it. Jim told us it had to be ordered in a certain size and that it could be cut in half so that we would actually have two carpets. One for now and one for five years down the road. After a few days, they called and said the carpet was in. A few days later, we went to pick up the carpet. Unfortunately, Jim was off that day and we had to deal with Lou. Now I think Lou does not like his job. He was short and curt with us and told us no one there could cut the carpet. It was then that I read Jason K's Yelp review of Advance Carpet One. I was curious to see what would happen when we went back. The next day we called Jim and we were able to go out and pick up our cut carpet. No problem for us. If you go there, ask for Jim. He worked well with us.

People are completely rude. Would so much rather give my business to someone who is accommodating…read moreand nice!!

This company has been outstanding from start to finish! We were looking to put a runner on our…read morestairs and hoping we could get it done prior to Thanksgiving. This was about 2 1/2 weeks ago. The second I looked them up on Angi. Someone called me and the ball was rolling instantly. I communicated with Allison and she kept me up-to-date on everything and let me know when one of the guys was coming out. A fantastic, friendly and easy person to work with. Jeremy was the first one to come, and he was very personable and seemed genuine from the second he came in. He offered us different options, gave us some opinions, but ultimately left it up to us. When we asked about the chances of it being put in before Thanksgiving, he said he felt very good about it, could not promise anything, but would do his very best. The carpet was just installed today and it looks amazing. Chris is the one who came out to make sure everything was measured the way we wanted how much carpet vs floor would show. He did the installation. Promptly here at 10:00 am. He was beyond incredible. Not only did he once more walk us through everything before he started, but he fixed a small issue we have been having with our top step where there is a decent gap between the stair and the wood, We have not been able to fix it. He said he could take a look at it for us and he fixed it. Then on his own without any asking he went and re-glued some of our spindles that were just loose. When you would walk down the stairs, they would make a little rattling sound, but he fixed that for us on his own time. I would recommend them 100%. They were spot on, great communicators, very personable and did a fantastic job.

Professional and efficient service. Carpet replacement in three rooms and steps. Looks good!read more

We have a house that is 115 years old, so no floor is level and nothing is plum. Luckily for us,…read morethese people all know how to jump over any hurdles that may come up. Owen, our salesperson, was helpful in our selection of the perfect wood flooring product. Once the floor was ready to go in, Rob the flooring manager came out to go over how things would work and to make sure that the product got delivered. On the day of installation I met Brian, who was the installer. After removing the carpet Brian realized that there were some issues with the wood floor underneath. Rob came out again and the two of them came up with a plan. Once Rob left, Brian was on it! He was not only incredibly nice, he was professional, efficient, and fast. He cared so much about making sure the job was not only done right, but was done in a way that would make me happy. In this day and age, good help is hard to find and keep, but it looks like they have found a way to do it. My husband and I love our new floor and we would recommend All Surface and Flooring to any looking for a quality job.

Shane and Tim did an excellent job installing our kitchen floor. They showed up on time each day…read moreuntil the job was done which we appreciated. They kept us informed on each step of the process. They cleaned up well at night so we could be functional in the kitchen if needed. We had some touch up items on baseboard and walls after but it was minimal. Shane gave us some insight on some laundry room flooring options when we are ready to do that work. Zach was great to work with at the store on flooring options. Caleb did the measurements on site and Roy did the scheduling and all happened as planned and on time. We were very pleased with their work overall.

Manchester location was very helpful, professional and knowledgeable in helping us choose our…read morehickory hardwood flooring. Dan also helped us find an excellent installer who completed our floors in just a few days and cleaned up as they worked. Highly recommend and much more reasonable than we expected.

Fantastic selection of high quality flooring…read more We have a home in Ballwin that we like very much. We moved in in 2000. Over the years we have transitioned from what was built - beige walls and beige carpeting - to painted walls and hardwood floors... everywhere but in our master closet. My wonderful wife wanted to finally take care of our closet, by painting the walls and adding wood floors and a closet system. When we started improving the house several years ago, my wife discovered Tigerwood, a beautiful wood that has deep colors and dark stripes similar to a tiger's, but in more of a deep cherry-like color (not orange). We have Tigerwood in our dining room and all of the bedrooms, and now, thanks to Boardwalk flooring, also in our master bedroom closet. Everyone has been helpful each time we improved a room or rooms in the house. We picked up the wood 7 days early, so we could let the wood adjust to the humidity of our home before the installation.

If you're looking for a flooring company, stop looking, you've found them…read more Luminous Flooring exceeded every expectation I had for my kitchen remodel. From the first conversation to the final walk-through, every member of their team was friendly, professional, knowledgeable, and genuinely enjoyable to work with. They made what could have been a stressful project feel easy, and they always showed up with a positive attitude (and a good sense of humor). I'm glad I made a decision to go to the Caseyville Home Show and met these folks. We ran into a few challenges along the way (this is an almost 100 year old house with original floors). They worked with me every step of the way to find solutions and make sure everything turned out right. That level of customer service is hard to find these days. The craftsmanship is outstanding. The attention to detail is obvious, and the finished floors look absolutely incredible, and the price was very reasonable. I couldn't be happier with the final result. It's also refreshing to support a family-owned business that clearly takes pride in its work and treats customers like people, not just another job. I recommend Luminous Flooring without hesitation. If you're comparing flooring companies, you can stop now -- these are your people.

If it were possible, they would get a 10 star rating. Dan Bischoff is outstanding as are the guys…read morewho refinish the floors. Floors were over 50 years old and never refinished. THEY LOOK AMAZING NOW, plus the fact that Dan and his team went out of their way to be extremely helpful and extremely thoughtful and courteous to this elderly woman. Their motto of treating customers like family is a true motto for this company.

I could not have asked for a better result in having new hardwood floors installed on our 107 year…read moreold craftsman home. We worked closely with Kevin to maintain the character of our home with the installation of new red oak floors. Kevin was able to accommodate our wishes for narrower and longer planks which matched the original floors. All of the workers were professional, respectful and friendly. Nick, Chuck, Jake and Pa were outstanding. Most importantly to us, they were real craftsman -- just like the craftsman who put in the original flooring. The floors match the beauty of our home. We looked at several contractors and are so happy we went with JATC Kurt and Sandy Odenwald

Another quality job by JATC! I am always especially impressed with Ricardo and his installation…read moreteam. They are so confident and professional and their attention to detail is excellent. I would highly recommend purchasing carpet from this organization.

Darren and the Flooring House team were exceptional. After a recommendation from my neighbor (where…read morethey completed a much larger job even more exceptionally), the team completed the replacement of tile, grout, and even the subfloor surrounding my exterior door. They even found tile to (nearly) match the existing tile used in other parts of the house (which is at least 20 years outdated). I can't say enough about how great - and affordable - the Flooring House is!

We had a majority of our house redone, we chose the contractor and they referred us to Haus of…read moreFlooring. Although there were some frustrating situations that arose, all were resolved to our satisfaction. I would definitely refer someone to them after our experience with them.

Premium price charged ($2,200) for basic trim-capping instead of full replacement; door is…read moredifficult to lock. I hired Local Handyman-St. Louis (167 Lamp and Lantern Village, #129, Chesterfield, MO 63017) to replace the wood area surrounding my front door and sidelights, paying $2,200. My request was for a full removal and replacement of the wood surrounding the door with PVC. Instead, the company performed a surface-level "capping" service, nailing thin PVC pieces directly over the existing wood. The merchant later confirmed in writing that structural framing and jambs were entirely excluded from their work, despite charging a price point that represents a full system replacement in the St. Louis market. Furthermore, the workmanship left the front door weather-stripping misaligned and initially highly difficult to lock. While a technician returned once to adjust the weather-stripping, the door remains at times physically resistant and difficult to lock and unlock. Proceed with caution if you expect comprehensive structural replacement for premium pricing from this company.

We contacted Local Handyman for a bid on a kitchen oven replacement to build the cabinet that the…read moreoven, microwave and warming drawer would fit in. The representative came out and reveiwed the project, everything was going well. She told us how the bid would be laid out in detail with the detail of the various options listed. When we got the bid it was a one line totla bid, no detail at all and the bid was 5 to 6 times more that what we were told that the job should cost. The representative called me several times afterwards to review the bid, but her phone wasn't working correctly and I couldn't make out what she was saying. I told her this and asked her to call me back on a different phone. Each time she continued to call on the same phone that was broken and I was not able to understand what she was saying. We found someone else to do the job and it was actually less than what we were told the cost should be. No where close to the bid that we received from STL Handman that was 7 times more than what we actually paid to have the job completed.

Between stubborn pet odors and recent rain water intrusion, it became necessary to replace…read morecarpeting in my children's room. I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna. On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation. The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job! I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

We hired Key Carpet to take all the carpeting out of the main living rooms and completely re-do the…read moresecond story carpeting of our home. While the company was easy to communicate with prior to the work being done we had a huge hiccup during the actual work. While planning to sell our home we were also in the process of moving 4,500 miles away. We had multiple businesses coming to our home on certain days to do their specific jobs (cleaning, staging, photographing, open house etc). I was told several times exactly how long the installation of the carpeting should take and based all other appointments on what I had been told. While on a trip I received a call telling me the installation would take another few days, which was simply unacceptable. Thankfully, Key Carpet was able to pull employees from another job to finish ours on time. This whole process caused an extreme amount of stress and headaches. While we were happy with how the new carpeting looked, it was definitely not the smoothest process.

Very positive experience. I called multiple flooring contractors and most did not respond or did…read morenot want the job. My floors where in terrible shape but Steve said they could do the job. I couldn't believe the difference just after the sanding. The stain turned out great and now I have beautiful hardwood instead of shaggy carpet. I will use these guys in the future.

Customer service and communication poor. Wood filler does not match the flooring and is very…read moreobvious. The finished product is lacking and I would not choose to go with this company again.