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CVM Enterprises

3.3 (12 reviews)
Closed 8:00 am - 8:00 pm

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the corner of a corner of a room

I contacted Cid Moreira, the owner of CVM Enterprises Inc, and he gave me an estimate on December 22, 2021. He was very nice when he came to my home to measure and help me pick out flooring for the basement. He said he could only order the material if I put down half the payment, which I did. The first time I asked for an itemized information regarding what he spent my money on and warranty information was on December 27, 2021. To this day, he will not send me warranty information. I've asked him multiple times over the course of three months. My initial installation was scheduled for January 17, 2022. However, the installation date was eventually pushed back until February 21, 2022, mostly because of supply problems and scheduling conflicts. On February 22, 2022, I again asked for material costs and warranty information. Mr. Moreira completely ignored my request again. On February 27, 2022, I sent Mr. Moreira video and pictures of things the workers messed up on, which I will attach here if possible. These video/pictures included: glue footprints and glue that was all over the floor, a piece of flooring on the front of one of the stairs that was not glued properly and was coming off, stairs that were cut inconsistently and were very noticeable, holes in the walls, the baseboards were reinstalled very sloppy and crooked. Mr. Moreira told me that a painter would have to fix the walls and the holes were due to the thickness of the carpet that was there before, but I'm not so sure that is entirely true. On this day, I also requested warranty information again. He completely ignored this request again. Mr. Moreira sent a guy back to fix the problems on March 5, 2022. The guy reglued the front of the stairs that were coming off. He put caulking in the rest of the areas where the flooring was cut crooked. He said he couldn't do anything about the baseboards because they were already cut. I understood that they were already cut, but I know they were perfectly installed before being removed and reinstalled by CVM Enterprises. I took a before video. On Thursday, March 24, 2022, I again requested warranty information and let Mr. Moreira know that it was important for me to have this information in case of damage and that I had been requesting the information for months. I also let him know that when I was prepping the space for painting (I had to repaint the area around the baseboards because they were moved down due to the difference between the height of carpet and the newly installed LVP), I found a couple pieces of flooring that were not glued down properly and were coming up and also that one of the baseboards had been broken in half and just haphazardly nailed back to the wall in pieces. I sent him video and pictures of these complaints. At this point, I didn't want any of them back in my home because I was just disappointed about all that had gone wrong and my unanswered questions. Also, on the above date, Mr. Moreira finally responded to my request about material costs. He said, "The material cost it's on me I have you a full price for labor and material how much it cost was up to me!!". Basically, what he is saying is that he won't tell me what he spent my money on. This is absolutely wrong! All in all, I will never do business with this company again because of how careless they were with installation and how I was kept in the dark about material costs and Mr. Moreira is basically refusing to give me warranty information (both installation warranty and manufacturer warranty information). I gave him my hard-earned money to do something nice for my house to increase the value and make the basement an enjoyable space. After all that has happened, I really feel like the installers and the owner did not care about the job they did. It was also difficult to communicate with the installers because I don't speak Portuguese and they didn't speak English. Mr. Moreira never did a walk through after installation. I unfortunately could not post the videos.

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3 years ago

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5 years ago

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6 years ago

They did a great job with the floors in our house. Very professional, quick, friendly and clean. We highly recommend CVM!

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6 years ago

Very happy with the outcome . Cid and his crew bent over backward to make this experience the best it could be.

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Flooring Galaxy - Exposed wood awaiting remodel.

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CVM Enterprises - flooring - Updated July 2026

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