We went to Woody at Huguenot to make arrangements for a loved one. We had an appt…read more My first impression was the smell of old smoke. It must be in the walls or carpet. We were greeted by the director. We received a brief condolence and was given a quick tour. Then the director became a salesman. Showing off his newly renovated bathrooms, his dreary visitation room with dark drapes and his room for catering room. We sat down to talk about arrangements and was handed a packet of PACKAGES. We could only eliminate 2 items from the package would be invalid. He was sure we wanted the Portrait of our loved one, after refusing it 3 previous times. He pushed the catering , which we said we probably would not be doing. He said it would take 7-10 days to have our loved one cremated, as the body would have to be sent out to a crematory. He said he was off to a golf vacation and no decisions could be made until he returned. I asked for another name should we need something while he was away. He was hesitant, but gave us an assistant. As he walked us out, he said we really would want the caterer as the chicken salad sandwiches are really good. We got in our car and we're stunned. We felt like we had just booked a cruise, not started to prepare our loved ones funeral. We did have the need to call Woody for questions over the next week. The staff was rude, had NO compassion , was put out that we had questions. We needed our loved one transported and they lied about the time our loved one was picked up. Said transport was on the way, when they didn't pick up our loved one for several hours later. We were distraught over the death of our loved one and woody of Huguenot increased our stress. Everyone at Woody at Huguenot have lost their compassion, it is a Buisness for them. They all have obviously been in the Buisness too long and should be replaced. A one star is too high a rating.

If I could give a minus star, I would. not only were they rude after the unexpected death of a…read moreloved one, they were insulting about the size of his body. can you imagine?? Then they lost his ashes. Told my husband they would call when they located him, but did they call ? No. Of course not. We had to hound them. We told them he was being buried out of state in Illinois and needed a burial certificate, and they said we didn't. Okay, we drive two days to Illinois for the funeral, and we can't bury him without a burial certificate. Woody's tries to pretend they didn't know about it. We have to postpone the funeral because Woody's can't get a certificate faxed to the cemetery in time. WTH?

Scott, at Roselawn did a fantastic job listening to me and my family. He was very empathetic and…read morewas very patient with us. He took the time to design the perfect head stone for my mother. We highly recommend him.

From the owner: Roselawn was started in 1958 and provides the best value cemetery services and memorial creation in…read morethe Richmond city area

My friend passed away in 2024. We purchased a date plaque for the marker. After paying 675…read moredollars in 11/24, last week 8/6/25, the staff admitted they had not even ordered the plaque. Maybe an audit should be done to determine how much money they have collected and never provided service/item purchased.

I submitted a review through Yelp last June. My review as well as their response remain on Yelp…read morefor review. In the response, dated 6/7/2021 James Meadows apologized and assured me that the missing scroll had been ordered and would be replaced. He promised a picture once it was installed. On 9/22/2021, I sent an email directly to him (James.Meadows@DignityMemorial.com) as the scroll had still not been provided. I received no response and am not sure Mr Meadows is still employed by Dignity. At this time there is still no scroll on my mother's grave marker. It has now been a year since her passing.

The death of a loved one is a terrible time and, sadly, there are businesses out there ready to…read moretake advantage of you at your worst moments. Not Richmond Cremation. Up-front pricing, no hidden fees, and, while they offer a wide selection of services, they do not try to up-sell you. They give you all the information, let you make your choices, and carry out your wishes at the price they quoted right at the beginning. They are kind, and conscientious. They will work to accommodate your requests for your loved one. And they will follow through, every step of the process, to ensure that you are satisfied. I recommend their services wholeheartedly to anyone.

They were very professional and were able to work within the tight timeline we had. They were about…read morehalf the price of some of the other places. They responded quickly to all of our questions, very easy to work with,highly recommend.

Scott's funeral home has a very professional friendly staff and performs top notch funeral…read moreservices. I have worked with this company most of my life and look forward to continuing business with them and recommend them to anyone needing funeral home services.

Not pleased at all with the cost of their cremation services they charged a fee of over 7000.00 for…read morea cremation and we all know that this is just a rip off. Plus, they over charged on the invoice a total of $825.00 in their favor which no one picked up. They also charged for some services that were not even needed. The person that passed away way my brother and yes, I could have done a better job with the arrangements. They just took advantage of his kids. WHAT A REAL RIP OFF and Scotts knows it. I will never recommend them to anyone. Lily D. SHAME ! SHAME ! SHAME !

When someone close to you passes away, all most people want is for the process of death care to be…read moreeasy. WA Heartman were all of the things for our family. We went to pick out a headstone and calculate costs. The staff was so very helpful and professional. I recommend.

From the owner: W. A. Hartman Memorials LLC, located in Charlottesville VA, has more than 75 years of experience in…read moregranite, marble and bronze monuments and memorials. We understand the importance of preserving the memory of loved ones, and our commitment is to those who work represents. We offer quality monuments and memorials to meet a wide range of needs, including: Government markers Memorial walls Beveled markers Slant grave markers Flush markers Cremation monuments and markers Bench memorials Infant gravestone markers We also offer repair services, ranging from chip repair and cleaning to graffiti removal and base resetting. At W. A. Hartman Memorials, we work for those who love and remember. Call W. A. Hartman Memorials today.