The death of a loved one is a terrible time and, sadly, there are businesses out there ready to…read moretake advantage of you at your worst moments. Not Richmond Cremation. Up-front pricing, no hidden fees, and, while they offer a wide selection of services, they do not try to up-sell you. They give you all the information, let you make your choices, and carry out your wishes at the price they quoted right at the beginning. They are kind, and conscientious. They will work to accommodate your requests for your loved one. And they will follow through, every step of the process, to ensure that you are satisfied. I recommend their services wholeheartedly to anyone.

They were very professional and were able to work within the tight timeline we had. They were about…read morehalf the price of some of the other places. They responded quickly to all of our questions, very easy to work with,highly recommend.

This experience happened in November but I was so upset that I wanted to wait to calm down before…read morereviewing. My grandmother passed and Bliley's handled the viewing and transfer to Amelia Veterans Cemetery for the service. I ordered a large standing heart to be displayed at her viewing on their site. When I arrived to the viewing it was not there and I spoke with a young man who seemed unconcerned who suggested I call the florist. I explained that I did not know who the florist was as I had ordered through them. He went to an office and wrote down the phone number of a local florist and said I should call them in the morning. I explained to him that the funeral service was in the morning. All of this concerned me that he seemed to be unaware of as he was standing in front of the room for her viewing where all of this was posted. I was very upset that one side of her casket was bare as the other standing arrangement my cousin ordered was there but my matching one was missing for the viewing but the young man assured me that the florist could get it to the service in the morning. Somehow I knew this was impossible if I was calling them when they opened barely an hour before her funeral. But I still called in the morning and surprise, the florist did not have the order and could not help me. I called Bliley's and spoke with someone and explained what had happened again- they were unaware of the issue from the night before so it was like starting from scratch. They then directed me to an outside company that manages their Tribute Wall and said they would call me back. I contacted the other company who acknowledged that they had taken the payment the week prior but that at this point it was too late to send the arrangement to the funeral. You don't say! They said "I guess we will issue you a refund". I said I guess you'd better. I would like to point out that I was calm and courteous during each of these interactions and only during the viewing when I noticed the missing arrangement was I slightly teary eyed because it was the viewing after all. But not ONCE did anyone from Bliley's or their payment processor apologize or say anything resembling an I'm sorry for ruining your memory of your grandmother's service. Not only did they not apologize, Bliley's staff never called me back or even attempted to make the situation right and have the flowers at the service. For something as important as a memorial service or viewing I won't ever recommend a business that ignores issues and doesn't even try to rectify them. Oh I almost forgot! Because they processed my refund they removed the post that I made when I ordered the arraignment on their Tribute Wall from my kids to their great grandmother.

I recently moved to the Richmond area and wanted to modify my final planning which I had with…read moreanother company where I used to live. I met with Mr. Charles "Chuck" Christopher who listened intently to my wishes. I was impressed by Chuck's ability to provide me with a range of services offered by Bliley's without making me feel pressured in any way. Rather, I found Chuck easily created a plan and procedure that is tailored made to my desires. I was made to feel welcomed at Bliley's and my wishes were respected. I feel very good about all the services Bliley will provide and trust them to do an excellent job when the time comes.

Scott, at Roselawn did a fantastic job listening to me and my family. He was very empathetic and…read morewas very patient with us. He took the time to design the perfect head stone for my mother. We highly recommend him.

From the owner: Roselawn was started in 1958 and provides the best value cemetery services and memorial creation in…read morethe Richmond city area

We attended a funeral of a friend and were in disbelief at the unprofessional and rude behavior…read more Not only that, but we were insulted while we were there. I really cannot even believe it. Horrible place and horrible people

I would be more interested in your services if you would post a price list, as you are supposed to…read moredo. These electronic standards should be enforced, so the public can comparison shop and become educated about the process and cost BEFORE having to sign up for meetings/calls.

We went to Woody at Huguenot to make arrangements for a loved one. We had an appt…read more My first impression was the smell of old smoke. It must be in the walls or carpet. We were greeted by the director. We received a brief condolence and was given a quick tour. Then the director became a salesman. Showing off his newly renovated bathrooms, his dreary visitation room with dark drapes and his room for catering room. We sat down to talk about arrangements and was handed a packet of PACKAGES. We could only eliminate 2 items from the package would be invalid. He was sure we wanted the Portrait of our loved one, after refusing it 3 previous times. He pushed the catering , which we said we probably would not be doing. He said it would take 7-10 days to have our loved one cremated, as the body would have to be sent out to a crematory. He said he was off to a golf vacation and no decisions could be made until he returned. I asked for another name should we need something while he was away. He was hesitant, but gave us an assistant. As he walked us out, he said we really would want the caterer as the chicken salad sandwiches are really good. We got in our car and we're stunned. We felt like we had just booked a cruise, not started to prepare our loved ones funeral. We did have the need to call Woody for questions over the next week. The staff was rude, had NO compassion , was put out that we had questions. We needed our loved one transported and they lied about the time our loved one was picked up. Said transport was on the way, when they didn't pick up our loved one for several hours later. We were distraught over the death of our loved one and woody of Huguenot increased our stress. Everyone at Woody at Huguenot have lost their compassion, it is a Buisness for them. They all have obviously been in the Buisness too long and should be replaced. A one star is too high a rating.

If I could give a minus star, I would. not only were they rude after the unexpected death of a…read moreloved one, they were insulting about the size of his body. can you imagine?? Then they lost his ashes. Told my husband they would call when they located him, but did they call ? No. Of course not. We had to hound them. We told them he was being buried out of state in Illinois and needed a burial certificate, and they said we didn't. Okay, we drive two days to Illinois for the funeral, and we can't bury him without a burial certificate. Woody's tries to pretend they didn't know about it. We have to postpone the funeral because Woody's can't get a certificate faxed to the cemetery in time. WTH?

From beginning to end Woody's funeral home was amazing. Brooke O'Gara was top notch! She went over…read moreand beyond. Had conversations she didn't have to have, showed compassion throughout, and made sure no stone went unturned. Although Brooke could not be at the service she made sure Brandon had everything he needed the day of and he was great. Everything was beautiful! I can't thank Woody's enough especially Brooke!!!

This is a difficult gig. A necessary evil. It's tough comforting the bereaved. Death is a…read morebummer. Recently, we lost a friend to lasting sleep and came to this funeral home for the service. Parking was plentiful. There was construction going on so we weren't sure where to enter. It would have been nice to have an attendant outside directing. Inside, the place was pin drop quiet, cavernous, dim, pristine and still, as you might expect. A somber funeral director lead us to a guest book to sign in. At the table, a basket containing pocket sized tissues were on hand. Nice touch. I always forget Kleenex. The folks at Woody's were welcoming and necessarily solemn. Our grave expressions were met by sympathetic nods. The chapel was ample enough to fill a grieving crowd. Sadly, my friend's funeral took up just a few pews. Boxes of tissues were at the seats as well. After a stirring, thought provoking Bible based talk, peppered with sweet anecdotes of our friend, the pall bearers lined up. One of the directors hurriedly lead us to our cars for the procession to the burial site. Calm down, what's the rush, my friend wasn't going anywhere. Thus, I was dismayed to find that the lady directing the cars (headlights and flashers on) left our car out and we were in liWe had to take an alternate route to the cemetery and actually got there first, before the procession. Awkward... that could've gone smoother. I'm sure the people here do everything they can to make a sad occasion easier to cope with and provide some solace, but I got a strange suspicion that they were shuffling us out because of another service was heading in. Death waits for no one. I'm not saying I'm looking forward to coming back here ... that, too, would be awkward. Update: After a sincere, respectful and professional response from the manager at Woody's, I've added a star to my review. Their diligence in addressing my concerns shows that they strive for excellence and want to please their patrons. Thank you.

Should have updated a long time ago, i left my mom with them to cremate her they did cremate her…read morebut they gave my moms death certificate to my aunt, i paid for it not her and they didnt have my permission to give it to her. They had to get another one filled out which they lost. After a big ordeal with this company and my husband calling corporate and writing to Better Business Bureau, I got my mothers death certificate. It took a couple of months to get it though. If you ever have any problems speak with Tabitha she goes way beyond to help. I would however never pick this place again they're very unprofessional.

My father passed away several months ago from the writing of this review. It was a strange…read moresituation, in that my father had no life insurance, will nor assets. But his three children wanted to properly claim him, so we opted for the Cremation Society of VA. My sister had been trying to handle this piece of the business. However, she is prone to angry outbursts and had recently cursed me out and hung up on me in a strange fit over something extremely trivial, as she is prone to do. I received a phone message from the cremation society director on the eve before the appointment, stating that he needed all three children to sign the authorization form, but that we didn't all need to be there at the same time. He never mentioned that an appointment had been made to handle this. This was the first communication I received from the society about any authorizations. I was unable to return his call that evening, and he left me another message the following morning, apparently the day of the appointment (as I learned later that day). His message simply stated that he needed all three signatures to proceed and that we could come in at different times. There were no other details in his message - no deadlines, no alternatives. Due to my sister's angry outbursts and the extremely short notice, I opted to go in the next business day to sign the forms so that she would have a chance to cool down. The following business day, I gave the director a call to go in and sign the forms. He didn't call me back that day, so I tried him again the following morning. Around midday he called back and left a very short and curt message stating that he no longer needed my signature. Huh? Less than 48 hours ago, he couldn't move forward without all three signatures. Finding this conflict of communication odd, I called him back again. When I finally reached Mr. Preston that afternoon to ask what had happened, he was very short with me, saying that he really only needed the majority of the children to sign - not all of them as he had stated in his previous message. He also mentioned that they had already closed out the paperwork and it was too late for me to take part in the authorization. This was the very first time I had actually spoken to Mr. Preston, and his tone was quite accusatory. He never once offered condolences for my loss (until I reminded him that I had just lost my father). So I asked him to send the authorization forms for me and my legal council to review, to make sure they could actually move forward without my consent. At first, he refused to send me the forms, but I was finally able to talk him into sending me just a boilerplate of the authorization form. It then became clear to me why he didn't want to send it. The very first sentence of this authorization form reads, "I/We, the undersigned, certify, warrant and represent that I/we have full legal right and authority, and know of no living person who objects to the matters set forth herein or has a superior priority right under state law, to authorize the cremation, processing and disposition of the remains of _______________ (hereinafter referred to as the "Deceased")." OK, last I checked, I am a living person with legal right in this case. And no one told me that there was a deadline in order to have a say in my father's remains or a claim to any of them. So because the Society did not do their due diligence, I get to live the rest of my life knowing that I will never be able to honor my father in this way, because he doesn't get to die a second time. There is no second chance here - it is gone forever in just a short 48 hour window. Would I have changed anything that was authorized? Probably not. But there is a level of respect that is deserved in these situations, and this organization grossly disrespected me, my father and our relationship. This is a VERY poorly run operation if this type of practice can occur. I was treated with gross disrespect and rudeness, and there were no condolences until I asked for them. Who has to ask a funeral home for condolences? This decision on the Society's part to "rush" the authorization will impact me for the rest of my life - it cannot be undone. It has impacted my relationship with my siblings as well, due to the permanence of the actions taken. I would steer clear of this place if you care about your loved ones!

My friend passed away in 2024. We purchased a date plaque for the marker. After paying 675…read moredollars in 11/24, last week 8/6/25, the staff admitted they had not even ordered the plaque. Maybe an audit should be done to determine how much money they have collected and never provided service/item purchased.

I submitted a review through Yelp last June. My review as well as their response remain on Yelp…read morefor review. In the response, dated 6/7/2021 James Meadows apologized and assured me that the missing scroll had been ordered and would be replaced. He promised a picture once it was installed. On 9/22/2021, I sent an email directly to him (James.Meadows@DignityMemorial.com) as the scroll had still not been provided. I received no response and am not sure Mr Meadows is still employed by Dignity. At this time there is still no scroll on my mother's grave marker. It has now been a year since her passing.