At 8:15am on Thursday 14 August 2025, Mike Nelson and his team of Merry Mechanical Men arrived at…read moremy elderly home to install a Fujitsu heat-pump and a high-efficiency bathroom fan. Without exception this was the most professional, highly efficient, cooperative, friendly and respectful group of technicians I have ever encountered. The only disruptive event to the well-briefed and speedy process was a hornet attack on Tony and Mike, which was addressed with the same level of efficiency! Many thanks to y'all!!

This company is horrible!!!. If my family could give them negative stars we would. I would not…read morerecommend them to my worst enemy. They found an issue with my elderly Nanny's condensate line last August (2018) - a rodent had chewed the line. They said they had to order parts. It took until April of this year (2019) to finally get the parts and their excuse was they were back ordered because it isn't a usual part to fail. My cousin called the distributor who told her that it was untrue - It was that Thermotec never followed up with the order. To add insult to injury Thermotec charged my Nanny $474.23 to put in a plastic tube that they stated took 3.5 hrs- to which the grossly inflated the hrs the technician was even at her house & charged a $30 truck charge on top of it all. In January Nanny's HP wasn't working (again) so she called Thermotec (because they were the ones that installed the system) they came out and charged her over $200 (plus truck charge again) to change the batteries in her remote as that turned out to be the issue- over $200 for a couple of $$ worth of batteries- disgusting. It was at this time that Nanny mentioned she was still waiting for the part from last August which was was triggered them to get on ordering it.Nanny lives on her own as Poppa just died a few months ago so my cousin spoke to the owner of Thermotec, Mike, about the invoices and all he did was interrupt her & tell her how rude she was for trying to help Nanny from being ripped off. He also said that the part they ordered (condensate line) is not available as it is not a usual part to fail- why did Thermotec install equipment in my elderly grandparents home in the first place if parts are unavailable? We have since learned that condensate line can be bought at Andrew Sheret for most Heat pumps. Mike just looked for EVERY excuse in the book & said he would not even reduce the invoice when my cousin asked - his response was that he had a business to run and didn't care if we felt that Nanny was being taken advantage of. Nanny has put out over $1000.00 in total repair on equipment only a couple years old & shouldn't be gauged by a greedy arrogant business owner. Call ANYONE but these guys for new purchases or service!

Go to guys for any electrical work. Wouldn't call anyone else…read more Had them wire in my hot tub. They had to install another electrical panel and run the wire. Professional done!

I spoke to the owner 2 days ago and he told me he would be at our home at 10 am to look at our…read morerenovation. At 10:45 I called him because he was late. He never returned my call. There are lots of good electricians around so I picked someone else. But if this is how he treats his clients, he won't be around long.

Terra Nova Plumbing laid perimeter drains around my home to prevent possible flooding. The work…read moretook 2 weeks & was intensive. The crew was amazing, especially Taylon & Octavio. They left the property immaculate & brought in extra gravel & top soil for the driveway. Thank you for taking such great care. Maria a happy customer

Terra Nova Plumbing did a great job for our strata, replacing an old corroded septic pump (and some…read morerelated pipes) in our strata's septic system. They were on budget, got the work done in a timely manner, and they made the lawn look really good again at the end of their work. Thanks!

I have used Massey Electric a few times now and I have been satisfied every single time. Every…read moreelectrician that has helped has been professional, personable, efficient, tidy, and prompt. I don't see how you could find a better electricial company. I would definitely use them again. Thanks to the team at Massey Electric!!!

Had a confusing problem in an old house and the team figured it out and fixed it promptly and…read moreprofessionally. Thanks Reuben and Mel! We appreciate the work that you do

Matthew Denbury installed a metal roof on my house three years ago and it has never not leaked…read more Every rainy season I hound him constantly to come by and do something about the leaks and he puts me off and puts me off till the dry season. Then he'll come by and "do something". Well we live on Vancouver Island and the rains always return, as do the leaks in my roof. Since receiving my 1 star review he has informed me that he will not be coming back to fix his shoddy workmanship. Matthew, what happenned to our 20 year warranty? Guess we'll figure it out in small claims court.

Sent a contact request via Yelp, and Shelby contacted me the next day. She and Matthew were…read moreprofessional, prompt and so easy to deal with. They were on schedule throughout, and did an excellent job with a great product and competitive pricing. Thanks Islander Roofing and siding, we would definitely recommend you!

The swoosh of spraying water in the dirt crawl space!!!! That was the first time I called…read moreBlackwater. It was an emergency and they came over quickly, managed the valve that had given way after a period of winter freezing. All was restored and the price was very fair. So, later I scheduled them to install garburetors, renew sink plumbing. I feel confident they will manage ALL issues as they arise, at my rental homes. Yay

I am very happy with the professional service I received. They delivered at a cost that they had…read morequoted. I am sold. I recommend this company and Kyle for all your plumbing needs.

Fantastic service, showed up when they said they would, fully informed us as to the issue,…read morerecomended options for repair and did the work in timely, professional manner. Can't say enough good things about them.

Darcy has helped us out several times, correcting or improving the work done by our original…read moreplumbers when we built our house. He's patient, meticulous, and reasonably priced. He shows up when he says he will, and that's a high commendation when it comes to trades.