Replaced our gas furnace and ac unit with a new Rheem heat pump and air handler. All done in a day…read moreand a half. Great job

From the owner: Residential and commercial sales and service of heat pumps, ventilation systems, HRV units,…read morerefrigeration, furnaces and power damper systems. On site sheet metal shop and 24 hour service available.

We got off to a rocky start due to various mechanical issues, but Doug stuck with us and fixed all…read morethe issues - in the end it seems there was a faulty Honeywell Thermostat causing some of the issues. All in all - 21 degrees stayed with us thru all the issues - it was frustrating for them too - everything is warm and cozy here and we're very satisfied. Word to the wise: make sure your tech checks the calibration on your thermostat.

All around unprofessional. Comes from the top (owner) down. Wouldn't recommend themread more

We are in the middle of a heat wave and of course the A/C breaks down. I expected a long wait as I…read moreknew I was likely not the only person in Thermo Tec's territory with this problem. I only had to wait a few hours and the Tech (sorry I didn't catch his name) was friendly, quick and efficient. Identified the problem and fixed it within what seemed like only a few minutes. We can now breathe a cool sigh of relief! Thank you Mike and the team!

I recently had a new gas furnace installed. I replaced my heat pump for a device that actually…read moreheats my house! I did keep the air conditioning portion. Thermo Tex did a good job, all quotes that I had were extremely high compared to other places across Canada. I have replaced several as I have lived in different places in Canada, and have done my research. The cost is almost double here in The Comox Valley, unfortunately that's the way it is! Enough of that, Thermo Tex did a good job, but would not install flue through the roof, that I had to sub-contract, they'd put it out the basement into your patio, so beware of this. Also, they custom made a filter channel,that fits no popular filter on the market. In fact the filter I pulled out was a 20x25 cut down and stapled,to fit my furnace. WTF am I supposed to do with that? They said they'd order a proper filter for me, that was 3months ago. I took furnace apart from plenum and made my own filter channel. Now I use a standard 20x24 that I can buy from Home Depot. They have not picked up the old furnace as well. What's with these guys. Once they have your money, it's friggin' goodbye! But I have heat now!

At 8:15am on Thursday 14 August 2025, Mike Nelson and his team of Merry Mechanical Men arrived at…read moremy elderly home to install a Fujitsu heat-pump and a high-efficiency bathroom fan. Without exception this was the most professional, highly efficient, cooperative, friendly and respectful group of technicians I have ever encountered. The only disruptive event to the well-briefed and speedy process was a hornet attack on Tony and Mike, which was addressed with the same level of efficiency! Many thanks to y'all!!

This company is horrible!!!. If my family could give them negative stars we would. I would not…read morerecommend them to my worst enemy. They found an issue with my elderly Nanny's condensate line last August (2018) - a rodent had chewed the line. They said they had to order parts. It took until April of this year (2019) to finally get the parts and their excuse was they were back ordered because it isn't a usual part to fail. My cousin called the distributor who told her that it was untrue - It was that Thermotec never followed up with the order. To add insult to injury Thermotec charged my Nanny $474.23 to put in a plastic tube that they stated took 3.5 hrs- to which the grossly inflated the hrs the technician was even at her house & charged a $30 truck charge on top of it all. In January Nanny's HP wasn't working (again) so she called Thermotec (because they were the ones that installed the system) they came out and charged her over $200 (plus truck charge again) to change the batteries in her remote as that turned out to be the issue- over $200 for a couple of $$ worth of batteries- disgusting. It was at this time that Nanny mentioned she was still waiting for the part from last August which was was triggered them to get on ordering it.Nanny lives on her own as Poppa just died a few months ago so my cousin spoke to the owner of Thermotec, Mike, about the invoices and all he did was interrupt her & tell her how rude she was for trying to help Nanny from being ripped off. He also said that the part they ordered (condensate line) is not available as it is not a usual part to fail- why did Thermotec install equipment in my elderly grandparents home in the first place if parts are unavailable? We have since learned that condensate line can be bought at Andrew Sheret for most Heat pumps. Mike just looked for EVERY excuse in the book & said he would not even reduce the invoice when my cousin asked - his response was that he had a business to run and didn't care if we felt that Nanny was being taken advantage of. Nanny has put out over $1000.00 in total repair on equipment only a couple years old & shouldn't be gauged by a greedy arrogant business owner. Call ANYONE but these guys for new purchases or service!

Had a semi emergency leaky toilet. They came by pretty fast awesome work and prices. Will…read moredefinitely suggest to others.

From the owner: Service Pro Plumbing & Heating offers prompt and dependable service at competitive price. Visit us…read moreat www.service proplumbers.ca

Terra Nova Plumbing did a great job for our strata, replacing an old corroded septic pump (and some…read morerelated pipes) in our strata's septic system. They were on budget, got the work done in a timely manner, and they made the lawn look really good again at the end of their work. Thanks!

This company and I did butt heads, on what should have been done, on a job. Regardless of this they…read moredid come to a solution which I find satisfactory, thus 3 star rating

Replaced a very old heating fuel furnace that was at it's "end of life" with a new gas furnace…read more Received a quote from Angelo less than 3 hours from his visit. Becky at the office, answered a few questions and altered our order to include a programmable thermostat with no problems. Sent updated information, and confirmed the install twice, at time of order, and again the day before. Their friendly crew were on time, paid attention to details, kept me informed as the install was happening, answered all questions. They double and triple checked the install. Checked the registers. Insured the gas stove was operating fine before wrapping things up, as the gas was shut off to run a new gas line. Removed the fuel line, shut off the fuel from the old tank and capped it as well. Ran through the thermostat settings. Cleaned up everything and used drop cloths. Place heats quickly, fan is much quieter and can actually be set to lower speeds if desired. The programmable thermostat helps reduce heating costs. So far, I am quite pleased and toasty warm. If I don't update this review, the furnace if working fine. ;)

Incredible team....from beginning to end, Coastal Heating made it easy. Their customer service is…read moreamazing and I would recommend them to anyone looking for heating solutions. It says 5 stars, but truly, they are 10! Thanks to Angelo, Becky, Paul and the entire installation team. Awesome experience. Look no further...this is the company to go with!