We got off to a rocky start due to various mechanical issues, but Doug stuck with us and fixed all the issues - in the end it seems there was a faulty Honeywell Thermostat causing some of the issues. All in all - 21 degrees stayed with us thru all the issues - it was frustrating for them too - everything is warm and cozy here and we're very satisfied. Word to the wise: make sure your tech checks the calibration on your thermostat. read more

All around unprofessional. Comes from the top (owner) down. Wouldn't recommend them

We had our house custom built in 2012. 21 Degrees was contracted in to install our infloor heating, which is water based and heated via a heat pump. We were expecting that this method of heating the house would be more efficient and cost effective that conventional forced air. Over the first winter, we found our electricity bills were extremely high compared to others with similar installations. The heat pump did not seem to be working. We called 21 Degrees to review and fix the problem. They came out and determined nothing was wrong. Now, years later, we decided to have some other company come out, as We continued to experience high electric bills in the winter. They recommended ripping the system out and starting again. So we called 21 Degrees again. They came out and spent a couple of hours diagnosing the problem. They discovered the settings were backwards on the system and the thermostats were set to run continuously. At the end of the two hours, the tech said it was no wonder our system was expending so much electricity. He could not get the thermostats to set properly, suggested a temporary fix and said he would get back to us once he researched the problem. We got a huge bill for the callout (their hourly rate is extremely high), and no further contact regarding the fix. I called and said we were waiting for an answer. No response, just a late notice on our bill with 24% interest on the bill. Bottom line, they are charging us to fix a mistake they made 7 years ago. We should be charging them for the excess cost of electric we paid due to their error. read more

Dog shit company. I spent 15000 dollars and their electrical work on the unit failed according to every electrician I've had look. They are the only ones who think that it's fine. At first they agreed with me and wanted to fix it for more business in my area. rodents chewed through wires on the outside of my house where the wires should have been armoured. the code I was shown states thats the specific reasoning for armouring.. something like if it's not 5 feet off the ground the wires must be armoured because of rodents.. anyway they are completely unwilling to fix the problem now. ill make sure no one in my area uses this company now very poor customer service read more

I cannot express into words how upset, disappointed, and angry I feel towards 21 Degrees Mechanical. My house was built in 2015, and 21 Degrees was responsible for the installation all the ducting in my house, the hot water on demand, heat pump, and my fireplace. The ducting in my attic was not properly installed (they used vapour barrier tape), and two ducts fell off causing my microwave and one of my bathrooms to vent into my attic. Last year my neighbour approached me(their house was also fitted by 21 Degrees) about the mold in his attic, and asked my husband and I to check ours as well. We discovered extensive mold throughout our attic, and a remediation company had to come in a remove the mold as well as some insulation. Several of the new build houses that 21 degrees worked on had similar issues. The fireplace (also installed by 21 Degrees) did not work for half a year. It was discovered that the tech who installed it did not remove all the shipment packing from the fireplace, and the fireplace could not vent. We eventually had to ask another company to fix our newly installed fireplace. Once again, my fireplace is not working and after consultation with a different company, it was discovered that the fireplace was poorly installed, and as a result the fire shield is now cracked. Due to 21 Degrees' poor work, my family will not have a fireplace for the Christmas season, and we are going to be out over 600 dollars. The same technician that installed my fireplace also installed our hot water on demand. Needless to say for the first couple of months the hot water demand wouldn't work as advertised. Thank god for Google because my husband and I were able to fix it. A part was installed incorrectly. Last winter my husband was rearranging the boxes in our crawlspace, and found a heat vent that was not connected. Go figure! In closing I would never recommend this company to any of my friends or co-workes. They have caused nothing but grief and money for my family. read more

GIVING ONE STAR BECAUSE ZERO IS NOT AN OPTION! 21° mechanical came to do some electrical work for my son. work is barely up to code, which they agreed with, said they would fix it but changed their minds??? They won't return any calls and it's been a monthly trying! Find another company to install your heat pump!! read more

This company is the GREATEST! Their customer care is above and beyond. If you're in the market for any heating and AC work - please check them out. read more