Bought a Samsung heat pump a year ago that doesn't defrost rendering it useless in subzero…read moretemperatures requiring the use of...you guessed it...the backup baseboards I was trying to replace with the heat pump. It took Mike 4 months to replace the plug and play thermostat and board and it still doesn't work and he doesn't know how to fix it so he just says it's fine. I send him pictures of it covered in ice like an igloo but he says it's tough to tell looking at a picture. Unit fully under warranty but Mike won't help get me a working unit. Never showed up when it was cold and frozen like he said he would. If you are looking for an overpriced heat pump that doesn't work in winter and an HVAC guy that doesn't have a clue how to fix the units he installs Mike is your guy! He sure will cash your cheque though! My advice is look elsewhere for HVAC service.

I am appalled and disgusted by the way I was treated by Mike, the owner of the company. On the 27th…read moreof December I sent him a message to tell him that my furnace and heat pump (that was installed not even a year ago) wasn't heating my house properly... Again! The temperature in my house was down to 14° and my 5 year old was so cold she was crying and my mom was sick with a cold. I didn't hear back from him so I called him a couple hours later. He answered the phone and said he got my message, I proceed to tell him that we were freezing and his exact words to me were, "I DON'T GIVE A F*** IF YOU'RE COLD!". During our conversation he repeated this many times to me along with saying, "houses get cold", "my warranty is up with you" and "I answered the phone to be nice". I had the units installed in March, to obviously keep my house from getting cold, and there is a one year warranty with the company which was not up yet. This company claims to have 24/7 emergency service but I guess it's only if he feels like honouring his warranty. He told me that since I live on Quadra Island he isn't going to come whenever there is an issue... He certainly had no problem coming to the island to take my money though. Right from the start after having the units installed I have had nothing but problems with the way Mike has conducted business with me and spoken to me. He didn't show me anything about maintaining my units and had me go under the house and connect the thermostat to the furnace over the phone because he didn't feel like coming back to the island to do it himself. If you're thinking about getting this company to install anything RUN!!!!!!! There are WAY better companies out there that respect and care about their customers.

Ryan did a great job replacing all the toilets in our house and replacing the caulking around the…read morebathroom sinks. He also replaced the hoses for our washing machine. Would definitely recommend them.

Had them do peimiter drain around,house a honest 4day job including clean up,, still not done…read more11days later, job was not that big of one. it included front of house aprox 50' then along side to a rock pit another 50'and at its deepest 2.5'then clean up and seed still not done unbelievable I would think twice before hiring them,there employees could not put a full day in . come and go with no new pieces .on there phones not interested in doing a good job.

Do not use this company!!! I had other hvac companies come to do give mean estimate to fix my heat…read morepump. I had 2 different estimates so I decided to call AWL tech. What a mistake. They were here for 10 minutes and told me it works fine and it doesnt. I told them in next 10 minutes it will stop working. They left and I called the office. I was told I would have to pay them again to see the unit again. I wanted to talk to Rick but you can't leave message and they work the same hours as my job. I finally got a hold of Rick and he would not let me talk. He told me to pay and never call them again. I managed to say I will let people know of my experience and he started yelling really rude inappropriate to me. I have never meet this man before and they charged more than every other hvac company. I was polite and calm but he was a mean bully who attacked my character repeatedly. I am still in disbelief and do not want another person to be talked to in such an offensive manner.

From the owner: Don't go another day with sweltering heat or blistering cold affecting your quality of life. Since…read more1994, Awl Tec Heating Air Conditioning & Refrigeration Ltd. has been providing superior service in the Campbell River & Comox region. Call us 24/7 for emergency repairs, maintenance, and replacements of all HVAC systems.

Emailed for a quote on Thursday night, called Friday morning, new hotwater tank installed by 1 pm…read moreGood Friday! Great price, great service, friendly, professional and concerned for customer safety. We are very pleased, made it a happy Easter :)

From the owner: Johnny Dollar Plumbing & Heating is a family-owned and operated business with three generations of…read moreplumbing and gas fitting experience. Based in Campbell River, BC, we provide a wide range of services including drain pipe repairs, gas installation, water-heater repairs, bathroom-sink repairs and much more. As fully insured, licensed and bonded contractors, we strive to provide friendly, high quality service at a fair price. Call today for more information.

Their driver sped though a stop sign and almost hit someone while on a cell phone the other day…read more Would not use them for service just based on that alone. Very unprofessional!

I found Alpine Gas to be very fair and extremely professional. I would strongly recommend them to…read moreanyone needing work or natural gas appliances. Gary S.