They violated a contract to sell me a watch. I paid for it and received a confirmation and they…read morethen tried to charge me 6% more for using a payment service AFTER THE FACT. This is after the payment went through and they realized their system didn't charge me the additional fee and they were not going to recover it, they cancelled my order.

I highly recommend WatchGuyNYC in the highest order! Anthony provides perfect, trustworthy service…read moreand keeps his word--something truly rare in this industry. I have complete confidence in every transaction with him regarding my Rolex GMT Master II (Bruce Wayne). My recent transaction was seamless, and the item arrived exactly as described. Everything about this business is smooth and professional--from communication to delivery. Anthony is highly responsive, appropriate, and communicative, with immediate and consistent replies. If you're looking for a reliable and trustworthy watch dealer, WatchGuyNYC is the place to go!

Great experience, super nice! Quick service on the watches I brought in. Excellent selection of…read moreRolex watches and parts. The owner is super knowledgeable; he's the go-to guy on 47th Street for serious watch customers. It was a perfect experience overall.

This is my guy, In Brighton beach they call him Misha if you have gold to sell don't mess around…read morewith these diamond district scumbags, go to my boy Misha he will give you an honest dollar. I once had some .999 to sell, I didn't want to leave Staten Island so I went to some scumbag Russian Zuka on new Dorp Ave to sell it. She weight it and told me $145 dollars...WTF? I told her to go and F*** YOURSELF! I took it to Mike's and he gave me $1,225 for it. An honest dollar from an honest man.

The service was great here from the minute I walked in someone was very attentive. I told him what…read moreI was looking for they gave me a few watches to consider. I ended up getting something completely different than what I had thought about. I left very happy with my purchase and the service that I received from the staff. I highly recommend if you're looking for a watch in New York to visit this place.

I was quoted $395 to replace the battery and polish my watch, and I have the text messages…read moreconfirming the price and my authorization to proceed. When I went to pick up my watch, I was shocked to be charged $938. I was told additional work was performed and supposedly authorized by the sales associate--not me. I made it clear that I never authorized anything beyond the $395 quote and that the associate should be responsible for any unauthorized work he approved. I was forced to pay the $938 just to get my watch back and was promised a call from a supervisor. That call never came. I have now disputed the charge with my credit card company. This is completely unacceptable and feels like a bait-and-switch. I strongly recommend getting every detail in writing and thinking twice before trusting Watches of Switzerland with your business.

Awesome!!!! Victor is the best and so personable. I will be back and I will buy all my watches from…read moreVictor!

I bought a Rolex Explorer II 40m reference # 16570 about 6 months ago and noticed the crown was a…read morebit stiff to turn, the watch was running fast as well. I sent it back to Victor my sales guy by the way, he's the best in the business, He told me "no problem will get it fixed and back you in about a week" and that was true during a busy time of year Christmas ! To make a point here, the watch runs perfect + one second a day! Every day! That's beyond my expectations .. Of course NC and back to me free of charge.. You just can't do better than that! Thanks JD watches, Robby..

I just completed my third watch purchase from Emmanuel at SWD in the course of 13 months. as…read morealways, he was trustworthy, patient and willing to go above and beyond to find the piece I wanted. I highly recommend Emmanuel and SWD to anyone looking for fine jewelry at a fair price with unbelievable service and trustworthiness.

Mike and Alex are true professionals. They are polite, knowledgeable and fair on price. They have…read morehelped me with an engagement ring, wedding bands, diamond earrings, a Rolex, jewelry polishing and invaluable advice over the years. This place is the real deal.

Came here on a Saturday morning to get the battery replaced in my Ted Baker watch, which only took…read morea few minutes and was $8. Can't beat that.

Note -- the address listed on yelp is wrong, it is 70 Bowery, (not 80)…read more This watch repair was recommended by friends who have been in the jewelry business for generations and who use them for their own customers. It is a small store within 70 Bowery and I had two watch batteries put in and a watch band replaced. The selection and service were excellent. Everything was completed in a few minutes, for a very reasonable price. I would use them again for more complicated repairs anytime.

I would like to thank Olivia, she was supper nice to work with and made me fill like I was dealing…read morewith a friend. I received my wife's earrings on time for her birthday and she loved them, at first she was thinking they may be to big so I called Olivia the day after I received the earrings and ask what I could do and she said we will get them picked up at no charge and refund the money or I could get a smaller set. We are going to keep them as is, but it was nice to know they were going to help me. I would give Olivia a 10 if I could. I'm 100% happy with the service I received. Thanks, Keith M.

I purchased several times jewelry pieces from Mike and I'm very satisfied with the quality, and the…read moreprice is unbeatable. The customer service is excellent. I received my order in 2 days, and the shipping cost was included in the price of the earrings. Anytime I need some jewelry, Mike is my first choic, because I trust him. Highly recommend New York Diamond District jeweler!!!

Very professional and courteous watch shop. The lady whose name starts with an S was very kind and…read morelet us look at and try on some watches. My s.o. tried on what she called an entry level watch (the one with the purple face) and a rose gold presidential watch that was pretty much the same price but add a few more zeros! She also offered us some refreshments and they were phenomenal. The chocolates were better than the chocococo store nearby! We were just looking and were treated like royalty and not like pests and that was awesome. Definitely recommend a pop in whether you're curious, just browsing, like a watch in the window, or are serious about watches. One star removed for the wait-list lies. Happy shops!

Dropped off for full service December 21st, 2024 and received email stating service complete…read moreJanuary 23rd, 2024. Overall excellent experience... Everyone I encountered was extremely friendly and knowledgeable. My watch came back looking exactly like the day I got it. While many jewelers advertise repairing Rolex... don't try to save a few bucks on your prized possession. Similar to Patek, you never own a Rolex... you safe guard it for the next generation.