Went in for a bracelet adjustment on my wife's watch. Staff was super friendly and attentive. The watch selection is over the top, awesome selections. read more

I had a pleasant experience purchasing a Cartier watch from this AD in Bryant Park. Though the guy at the door didn't acknowledge my presence while he did for others when I entered, Racha was very friendly and accommodating when I wanted to try on a couple of options I had in mind. The options are pretty limited but if you know what you want and you know it's in stock, the whole process is very easy and smooth. She offered me a glass of champagne along with a bottle of water and chocolates while we did all the registration, sizing, payments, etc. I was in and out of there in less than an hour and was satisfied with my purchase. read more

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Great store with a very good selection (online) and customer service. I have bought several pieces from them both in store and online and the service has been top-notch. The sales associates answer all my questions and very friendly and knowledgeable (and honest) letting me try on different pieces. They offer snacks and refreshments when you make purchases with them (obviously a very minor thing, but it really makes you feel like they're going out of their way to accommodate you.) I've come in periodically for them to look at my watches to give me a quick once over, which they do for free. Also every location has a watchmaker on staff who can do basic adjustments. Keep in mind you can walk over to W. 47th St. and probably get a better deal on a watch, but they are just as many crooked dealers as there are honest ones on that block. I once had a watch dealer on W. 47th St. who reeked of pot smoke tell me that he would authenticate the watch. He sold me, no thanks. With Bruchere I know that I am getting the real deal. Again very very happy with these folks. read more

Don't buy a watch from this place. If it breaks or requires any type of fix whatsoever they'll make it a nightmare for you to get fixed. Customer service is 0/10. You call them and they aren't allowed to give repair updates. Next thing you know 8 weeks goes by and not a single phone call with an eta. Not even 1 email. read more

Be forewarned before bringing your timepiece here for repair. They do not meet their estimated timelines nor does their repair center communicate adequately with customers. I brought my watch here for repair, and the initial estimate was over a thousand dollars, and was scheduled for 10 weeks, but 2 weeks later the price went up more than $300 and the parts changed completely and no one would call me back. When I called the store for escalation, the sales rep said it was not their responsibility and I needed to contact the repair center. Consequently I am caught up in a circle of hell where no one takes responsibility and no one calls me back. This is just awful service and I will gladly never come back here in order to get some decent customer service. read more

Wow what an absolutely wonderful experience. I wasn't even planning on going into the store but I figured why not. As fate would have it, I met Leslie! She is an absolute superstar. She's very knowledgable, passionate and one of the kindest SA you'll ever meet. I've been to so many places.. brushed off and basically swept out the door. Leslie and I had a great conversation and she showed me all the different pieces. I told her what I wanted and she Took down my information. I eventually got the call and right in the knick of time. My wedding is in 2 weeks and she came through BIG TIME. My first Rolex! I'm in awe. It's so beautiful. I am so grateful!!! Thank you Leslie!!!!!!!! I'm def gonna be back! YOU ARE THE BEST! !!!!! Also, their doorman, I didn't catch his name is the nicest guy. Goes beyond the scope of his responsibilities. Remembered my name when another SA asked as I waited for Leslie. GREAT STORE! Highly recommended. read more

Bucherer 1888 - First rolly! - Watches Near Me - New York, New York

I am an Rolex enthusiast. Having worked with a couple of Bucherer stores, I can't recommend Brandon Candal and his team enough. Wonderful customer service and profound horlogerie knowledge (shout out to Klaus Olivet). read more

Been here on several occasions and I have always been approached with the utmost respect and courtesy. This Tourneau location is definitely my favorite of the 3 in NYC mainly due to the staff that works there. The first time I went there to browse their inventory and one kind gentleman made me leave with several Rolex books and magazines when I didn't even make a purchase. More recently I randomly walked in a little over a month back when I was starting to search for my first Rolex. I encountered Anthony who showed me a couple of their pre-owned watches before he found out I wanted a two-tone Rolex Submariner. He pulled one out the back but to my disappointment it was the version with the blue dial/bezel when I thought it was the model with the black dial/bezel. As many watch dealers may do, I left Anthony with my information in case one showed up. Fast forward a month later, Anthony had been consistently communicating via email and let me know the watch I've had my eye on had finally come in. Since it was a Rolex sport model I knew it would sell pretty quickly if left out in their case so Anthony and his manager Arianna were able to hold it for me for a few days as I live out of state in NJ. Both were present when I finally came in to purchase the watch and were extremely pleasant to work with. I had them ship the watch to my location in NJ since I could save a few hundred due to the lower sales tax. Shipping took 1 day and was packed very safely with no issues! I highly recommend reaching out to Anthony or Arianna for any of your timepiece needs. Communication with their staff is excellent and my overall experience was amazing!!! read more

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This Tourneau has a pretty impressive Tourneauver each year. Get it. Get it. One of the most expensive places I've ever seen so it's basically for anyone with an extraordinarily expensive watch. I didn't find the customer service to be too awful by any means - maybe if you're judging by much higher standards, but I don't really go in places like this. We were just checking it out because Barbie was thinking of getting me a very very fancy birthday present. I convinced her not to but I think it was an excuse just to come in here and feel rich. I think I've convinced her now that I just rather have her over and over and over again and that she should buy some more sexy clothes for herself cuz what could be better for my own birthday. read more

Bucherer 1888 - I'm not one to tourneau the other cheek - Watches Near Me - New York, New York

I want to personally thank Klaus for such a great experience. He not only helped me source a scarce timepiece, but he went above and beyond by creating such a memorable experience for my son and I. From the start, Klaus always made himself available to chat and help answer my questions. His professionalism and open communication, combined with his horology knowledge, made this experience extremely pleasant and seamless. My son and I will cherish this experience for years to come. Thank you Klaus for your incredible service and hospitality! This is my third purchase from Bucherer 3 Bryant Park and I look forward to being a long lifetime customer. Thank you Klaus for everything! read more

This store feels a bit run down and the watch selection was smaller than I expected. They didn't have the watch I wanted in stock. The service was ok but was slow going even with several employees in the store. read more

I had a wonderful experience with Klaus at Tourneau Bryant Park. I had been eyeing a Rolex Explorer for weeks. Explorers are still difficult to get as they sell out very quickly. I told Klaus that I wanted to get the watch to celebrate a big life moment, and he said that he was confident he could get me the Explorer. I gave him my contact information and hoped for the best. A couple of weeks later, I got a message from Klaus that my Explorer had come in. I was thrilled that Klaus got me the watch so quickly. That evening, I saw online that Tourneau also had an Oyster Perpetual that was nearly identical to the Explorer. I told Klaus about the watch and he arranged for me to purchase the watch for my wife so that we could get a "matching" set together. I highly recommend visiting Klaus and Tourneau Bryant Park. Klaus is a genuinely nice guy who knows his stuff and will do what he can to make sure you're happy. I intend to continue to do business with him in the future. read more

Bucherer 1888 - Rolex Explorer 214270 and "Mini Explorer" Oyster Perpetual 26 - Watches Near Me - New York, New York

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I absolutely recommend this location for anyone looking for a timepiece. My visits to this boutique have always been so warm and welcoming. You would think every AD location would be like this since you are coming in to spend a lot of money, but it is not. Most of the other places I've been to don't bother to make you feel comfortable. My man Klaus and I are always happy to see each other. I will be returning here every time I can. Look for Klaus! Even if you aren't buying anything, they're great about helping you with any questions you have or trying on the pieces they have on display. read more

When I heard Rolex was very difficult to get due to lack of inventory, a friend of mine told me to come here. I met this sales guy Klaus Olivet and he promised me he'd get me the watch I wanted in 2-4 months. Well low and behold he sent me a text in the 4th month and I got it. He's the man. I have recommended him to my friends. His service is amazing and I'm amazed he really pulled through. Go to Klaus! He delivers. read more

Bucherer 1888 - Watches Near Me - New York, New York

What a great experience shopping for my first Rolex watch! We picked up our Datejust 36 with fluted bezel last weekend and was simply an amazing experience. Make sure to ask for Klaus. He is professional and patient. Highly recommended. This is our new go to store for luxury timepieces. Thank you so much for getting my dream watch right before the holidays! read more

Bucherer 1888 - Watches Near Me - New York, New York

There are dozens of watch stores in Manhattan and I have to say - the experience I had here makes this one of the best experiences I can recall in the past few years. I had walked into the store around the time they were opening, browsing with a goal in mind to purchase a Rolex. When the team was ready, I was happily greeted by Arianna. Her energy, sparkling personality, and enthusiasm for her work drew me in as a hobbyist because it's not every day that I have sales associate who can share the same excitement as mine for acquiring a new piece! She allowed me to try on and look at multiple watches, leading me to a black dial DeepSea Sea-Dweller. Now, here's where Arianna really made up for one short-coming of the store that day: the internet was temporarily down. We discussed what we can do and I was able to leave a deposit to hold the watch. Within a few days, I went back to her to close out the deal :)! Even just stopping by the store and talk to her made me realize how true of person she is. First impressions last and Arianna has become the person I definitely will go to for my next piece. P.S. The team alongside Arianna (Roger & Klauss) are just as awesome as her. You cannot go wrong with this Tourneau and I highly recommend this store :D read more

I have been a client at Bucherer/Tourneau Bryant since 2019 and have had the great pleasure of getting to know Klaus over the past two years. Klaus is by far one of the most genuine and honest associates I have spoken to - we've maintained contact over the years and always been impressed by his professionalism, quality of service and geniality. As a watch enthusiast, I also greatly appreciate his enthusiasm and knowledge in horology. I was fortunate to recently acquire a desired timepiece from Klaus. I am thankful and am greatly looking forward to working with him again in the near future. If you are considering purchasing a Rolex or any special timepiece, the team at Bucherer Bryant Park is the absolute best place in NYC. read more

Was looking to get a night watch as a gift to myself As I was having a new born son Klaus he is a man he helped me all the way Had to wait some time but he came threw with a sexy watch I love it Thank you and everyone super friendly :) read more

I've been to many Tourneau's across the country and this is by far the BEST! Yes, I said it! This is the best Tourneua across the country. I've had nothing but amazing experiences here! I've purchased a couple watches for myself and my family and Klaus is "the man" who takes care of me all the time! He's my go to dealer; he's super attentive and knows his stuff! I came in originally looking for a Rolex that wasn't readily available. When it became available, Klaus reached out to let me know it was ready to pick up. I was ecstatic! After purchasing the watch, Klaus checked in with me a few days later to see if I was enjoying the watch and if it met all my expectations. Great service! Since then, I have purchased additional watches from him and he also helped my sister acquire a watch for her BF. Klaus is exceptional! I love coming in to geek/talk about watches with him. If you're looking for great service and someone who knows about watches, check out Klaus at this Tourneau! read more

My husband and I were in search for a special Rolex. We came by this location when we were in the area but they didn't have our watch. Even though they didn't have our watch during our first visit, Marielis was so kind and showed us other watches. We were still set on getting that ONE watch that we wanted. About a week later, we were informed that they just received our watch in their shipment. We came back to purchase the watch and the transaction was seamless. It was such a wondrful experience looking for our watch and we hope others who are seeking to find their special watch get the same experience as ours. read more

Bucherer 1888 - The Air King - Watches Near Me - New York, New York

My friend and I stopped by after having lunch on a slightly busy Sunday. We were simply blown away with the customer service and friendly greetings. Special shout out to Leslie and John! Leslie helped us try on their various pre-owned selections and also their exhibition pieces. She was extremely patient the entire time and super knowledgeable. She even knew of our Grand Seiko's that we were wearing! John (the store director) also spoke with us personally and made sure we got the best experience. I'm definitely coming back and hopefully to purchase a timepiece from them because they've earned my business. This should be the golden standard for all other AD's to follow. The effort to build a relationship and stellar service! read more

Both Alana and Stephanie were wonderful! I went in to pick up my Dad's repaired older Rolex, and their attentiveness to me was nothing less than spectacular. Alana is a watchmakers daughter, and wouldn't let me leave until she had perfectly adjusted the metal clasp bracelet to my wrist. Stephanie, as she promised, called AND emailed me when Dad's watch arrived at her store. I am smitten with the both of them..... read more

I came here to see a blue Rolex Datejust on a jubilee bracelet I've saved up for and really have my heart on. After being treated with an arrogant attitude at the Watches of Switzerland boutique in Hudson Yards (where I have a purchase history!) I decided to visit this authorized dealer. The salesperson (Elana - sorry if I misspelled her name) could not be more welcoming, helpful, and informative. Everyone knows about the crazy waitlists for a Rolex, but rather than treat a walk in customer like me like I'm not worth their time, they treated me like a VIP. A gentleman who appeared to be a sales manager even offered me a drink. I put my name on their waitlist for the model I've been dreaming of so now I'll just need to hope I'll be lucky enough to get the call. All the Rolex AD's who have a completely snobbish attitude should learn how to run their business from this AD! read more

I have to do an update because I was hunting another 2 watches and i have to say... if Tourneau offered this brand I would have just went to them by default. Psttt.... Offer Grand Seiko please. Reason 1: You can't go wrong from the staff in the Bryant Park location. From Marielis, Klaus, Ariana -- whether you're an enthusiast, getting a gift for your husband/wife, or just curious, you want sales reps to not only assist you in getting what you need but do it with care and details without the snobbery attitude in which happens in other stores which is why I normally go to the "gray market" (a.k.a. reseller). Reason 2: I would like for anyone to try to go to other stores and see if other staff know watches. I'm not trying to be snobbish and expect people to know each reference number and caliber--I mean, can you tell me more than the brand name? lol But if you don't know watches well--you want someone who has a good knowledge to guide you (not just point to the most expensive watch on the displays) or point the most well known brands. Reason 3: Convenience. Middle of Manhattan, tied to other tourist locations if you're from out of town with multiple ways of getting into that location. Sounds silly--but it matters to some people. Side note: They also sell pre-owned watches. If you have a reference number in mind they may be able to spot one for you--its most likely to be priced higher than Chrono24, /watchexchange and other external sources but if you're not 100% about a watch this is your safe bet in acquiring one and also it includes their warranty (ask them for detail information about a pre-owned and what it covers) . I hope this helps--I had a couple of DM's on my previous post that were similar questions. read more

I had some extra time before work and have been looking to buy myself a datejust 41 the last few weeks. Got to the store before opening and Klaus was kind enough to get permission for the manager to let me in before the official opening time. Klaus was very warm and welcoming from the start he showed me a couple of variations of the steel datejust 41 with different dial, bezel, and bracelet options was a very quick and smooth transaction. Actually ended up buying a 126300 on ouster with Wimbledon and a 126300 jubilee with silver index which my wife will most likely be wearing. Really happy with the overall experience would highly recommend anyone who comes in to this location speak to Klaus from the start he is very helpful in making the right choice. read more

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My journey with this Tourneau(now Bucherer 3 Bryant Park) location started in 2018 when I got my very first luxury watch and one of the sales representatives helped me in picking up a perfect model as I was a bit confused between two potential watches. She later introduced me to Klaus Olivet who is probably one of the best in business when it comes to any watches be it specification, details, movements and so on. He is extremely knowledgeable, organized, courteous and detail oriented. He is very serious when it comes to watches that he maintains his own notes/logs (which speaks a lot about him). I highly regard him and thoroughly enjoyed working with him. He is usually very busy as he has lot of clients, however, he makes it a point to check with you whenever you are there in person for any kind of service or reach out to him offline via email/text. Whenever I had a question for Klaus, he was always friendly, enthusiastic, and genuine - I had a phenomenal customer experience each time we spoke. He did help me to get servicing for couple of my watches - I scratched the bezel by wearing a bracelet, and the other needed full service as it was not keeping well with time (it needed overhaul/full service). Whenever I need any clarification related to watches, I consult with him. He has given me sound advice as a friend every time, not even once as a salesman. He also helped me to get one of my dream watch in 2020 that I wear only on special occasions. Recently, I wanted to get a special watch for my dad, who retired last year due to COVID-19. I haven't seen him in person for more than 1.5 years now and wanted to get a special watch for him on his 70th birthday in August. I did speak about this to Klaus (5-6 months ago), who was upfront and assured me, he will do his best to get it, however he did mention, it will be difficult to put an exact date on it. He did above and beyond to get the special time piece. I can't wait to give to him in person. It's a brilliant time piece that he always wanted, and I can't thank Klaus and the team at Tourneau. I would highly recommend Klaus and entire team at this location for any of your horological needs. It's a perfect location in terms of accessibility as well. Keep up the good work guys, really appreciate all that you are doing. Cheers ! read more

I've always liked going to Tourneau, but this visit has made the Bryant Park location my absolute favorite! I have purchased from this location in the past, and always fondly recall the friendly and professional staff. My experience this time was no different. I was walking around town and decided to pop in and try my luck re. a Rolex sport model I had been hunting for all over the world (literally!). Arianna saw me as soon as I walked in and I was very pleasantly surprised that she remembered me from the last time I made a purchase at this location. Arianna was extremely warm and welcoming, which was a far cry from several other ADs I have been to. Her personal touch really went a long way. Klaus was the rep that I mentioned my sport model quest to, and he listened to me very patiently. He took down my info and said he would let me know if the watch I was looking for came in. Of course, I'd heard this from dozens of ADs before, without result. A couple of minutes later, Klaus returned and asked me to join him in one of the little side rooms. I was speechless when he pulled out the exact piece I was looking for and offered it to me. Needless to say, I grabbed it with both hands! I was lucky that a shipment had arrived shortly before my visit to the store. Arianna and Klaus worked together to really make my day. I can't underscore their professionalism and can-do attitude enough - they were both fantastic! Thanks very much, Arianna and Klaus. You're the reason I will return to this location for my future watch purchases. You were amazing! Readers - if you're looking for anything that falls under the Tourneau umbrella, go to the Bryant Park location and ask for Arianna / Klaus. You will thank me! read more

This is probably one of my first ever reviews. Leslie is one of the most professional and knowledgeable sales rep I've ever encountered. She is so passionate about all things Rolex and made the purchase even more special. I've been waiting for a year and a half for a Rolex down south and Leslie trusted me to become her newest client with a brand new Rolex. I am completely over the moon. I will come here for all of my watch purchases in the future and recommend to all of my personal clients and friends. read more

If you are looking for great service and someone who really knows about watches, please make sure you go look for Klaus at this Tourneau! read more

Bucherer 1888 - Watches Near Me - New York, New York

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This is the 2nd Bucherer store I've been to in Manhattan and I had the same ugly experience in both locations. I understand that these watches are expensive and status symbols, etc., I've owned a few Rolexes and Patek Phillipe watches in my day, but does that mean the staff has to look down there noses at customers and make them feel uncomfortable? Fo they think that snobbery elevates their brand? If so, then they can keep it. It's like this chain of stores goes out of their way to hire the most entitled douchebags they can find. Makes me want to sell all my watches and buy a Swatch. Never again. read more

I had an excellent experience with Klaus and Leslie at Tourneau Bryant Park. I came in a couple of months ago to explore Rolex's. Klaus was very professional, patient, and friendly. He noted my preferences and told me he would be in touch. Klaus kept his word and contacted me twice when he had watches in stock that fit my preference. I was able to purchase the exact Rolex Datejust 41 that I wanted within 3 months. I also got another watch serviced at this branch. Overall, excellent location and I highly recommend Klaus as your Rolex expert! read more

Bucherer 1888 - Watches Near Me - New York, New York

Very arrogant attitude will definitely not be coming again Their services are different from their website description

I worked with Klaus and overall was a fantastic experience. I initially came in during COVID for a warranty repair and struck up a conversation with Klaus. He was very patient and showed me some great watches I have never seen in person. There was no pressure selling and just great discussions on watches. Anyhow, I was then not ready to pull the trigger but over the next few months I finished my research and decided to get my grail watch. Klaus helped me get my dream watch and I was thrilled! This is how watch shopping should be, but you can still get that here with Klaus! I've made them my go to watch dealer and finitely will come back for my next piece with Klaus. read more

I walked into this store to inquire/buy a $12k watch. There were no sales reps on the floor and I had to ask the security guard to get me someone to talk to. After waiting nearly 10 minutes I decided to leave and take my business elsewhere. As someone who works in luxury retail and customer service, I was incredibly shocked. I'd be firing the manager of this location ASAP. read more

Excellent professional customer care! I'm really satisfied with the help I got from Klaus the sales person at the store; he is kind, knowledgeable and friendly.. he takes his time to assist you with your purchase! The kind of customer care that you expect from a ROLEX authorized dealer store. Tourneau is a great company but this particular store is outstanding; because of sales staff like Klaus and Arianna both of them are great people!! If you are a "fine watch enthusiast", a watch collector or a professional horologist this is your store and Klaus your sales person!! I love my new ROLEX!! read more

I absolutely recommend. Mr. Klaus Olivet is knowledgeable and the consummate professional. The store and Klaus treats their customers with a first class experience. I won't buy a luxury timepiece elsewhere. They have earned my business and loyalty! read more

My experience here could not have been any better. Stephanie was extremely helpful and truly went above and beyond for me. I will 100% be coming back here and highly recommend it. Thank you again, Stephanie. read more

The team at Tourneau Bryant Park are the best of the best! I worked with Klaus and have never experienced such great customer service. I requested a watch that I knew would take some time to get in and klaus followed up with me regularly and provided updates until it finally came in. The buying experience was just that! I won't be going anywhere else for that next special watch! read more

Went here for my first Rolex purchase and Klaus was extremely helpful. Out of the 3 Rolex boutiques I went to in the city that day, this location was by and far the best one in terms of service and care. Although I wasn't able to pick up the watch I wanted (shortage everywhere in NYC) Klaus said he'd contact me when they'd be available. 10/10 would visit again-- nice, knowledgable, and respectful. read more

Rolex dealer with No Rolex's for sale like the rest of the country. At least they were friendly and kind.