Got my wisdom teeth taken out this morning just had dinner with my family and I'm feel great so…read morethanks to everyone there

I came into the downriver surgery center Friday, May 8th 2026 to have two molars extracted under…read moreanesthesia by Dr. Alejandro (Alec) Arango. I was referred to him specifically because I have a debilitating fear of the dentist after a traumatic experience. My sinus cavity was perforated in the event of the first procedure. I came back to the center Wednesday, May 13th 2026, after calling the emergency number because I couldn't hold air in my mouth, as there was a hole in my sinus cavity that the air was leaking through. I sat in the exam room for about 10 minutes with my mother, waiting, before Dr. Alec rushed into the room and began telling my mother and I how this was not his fault, and that it was absolutely something I did to cause this issue. For about 45 minutes to an hour I sat in the exam room and was laughed at for needing to be sedated for the procedure to have the issue fixed & told multiple times that I really don't need the sedation. I tried to explain to him that I wouldn't be able to get through the procedure awake, because I absolutely can't handle the sounds, the way it feels, any of it, while having a panic attack because I was humiliated by the entire conversation at this point, and because I was terrified of having a second procedure done. After this I was taken to the operating room, and put to sleep for the procedure while my mother waited in the waiting room. My mother reports that when I woke up, she could hear my screams from the waiting room. When I woke up from the anesthesia, I was in excruciating pain. I was begging for help, trying to tell the doctor and nurses how much I was hurting, but they were just talking over me, to my mother, tell her that this is normal when waking up from anesthesia. I began screaming that I was awake and I was in agony, to which it still took the doctor about 20 minutes before he came back with numbing medication. Then, without warning the nurses held my hands and legs down, and the doctor injected a needle into my sinus cavity with the numbing medication as I screamed. I was still very out of it from the anesthesia and was not expecting them to do that in the slightest, so I fully panicked when they held me down with no warning, and couldn't help but try to get away from the amount of pain that the injection had caused. Words cannot explain the amount of terror and pain I felt in that moment. I am writing this review 6 days after this experience, my face has still not regained full feeling and the whole side of my face is bruised. Dr. Alec called me at around 8pm the night of my second procedure, asking about my wellness, to which I told him exactly how I felt in those moments, how I don't believe he had numbed me before I woke up from the second procedure, and that I would never be back to his building again. He attempted to lie to me about my experience and tell me that what I experienced wasn't the way that things actually happened. Then asked that I please allow him to continue to be my doctor, to which I said absolutely not and I would never be back to his building, again. This phone call lasted 14 minutes. Dr. Alec then proceeded to schedule a follow up appointment for me, without my knowledge. I was called the morning of, and I had to explain how I told the doctor I would never be back 2 days prior. This entire process has been humiliating, traumatizing, and extremely, horrifically painful. This has taken a huge toll both on my mental and physical health. I would not recommend ANYONE to this facility.

So... Dr. Glovis has wonderful staff and a very nice office. The hygienists are great, personable…read more. the people you want to see when having your teeth worked on. No complaints there. Mark Glovis, on the other hand, is really great at making women feel uncomfortable. I don't even know what to say without getting into specifics or sounding terribly mean.. as a dentist he does have the skills.. but holy moly. I would not be surprised to learn he's had issues with harassment complaints in the past.

My first visit was today great experience, very nice office clean staff is very cool,Emily did my…read morecleaning and X-rays and she was very cool, I have found a new dentist office service I received was excellent.

Can't really say on personnel or doctor since I didn't go through with any services besides my…read moreinitial consultation and x-rays, but this place could use some cleaning. The floors are filthy (both times I went) and the person working on me smelled like B.O. Hard to want to go back and have them work on your mouth.

HORRIBLE! Messed up a filling of mine that caused mouth pain for over a month. There was some young…read moregirl "training" with no experience it seemed working with the doctor. When I called to come in bc it was bothering me they said they had no openings for a month. I ended up going back to my normal dentist to get the issue fixed.

Dr Dagher is the absolute best Dentist I have ever seen. He was so gentle with me and my…read moreappointments were painless. I now don't feel scared going to the dentist. Sandra P.

I had my teeth cleaned, went back in two weeks and had two teeth removed and I didn't feel it at…read moreall. I was so nervous but the associates assured me that I would be fine and they were right! I have already recommended him to a friend!

We had Booker for year before Covid with no issue. Our 6 mon appt landed in March 2020 & they…read moreshutdown. When they opened back up, they called and said my kids had to come in one by one & I was not allowed to come in. They explained that they would have suits & masks on & I said no way. My kids are not coming in alone, first, & especially when they can't identify the adults. There was no compromise. So, I said we would come back after the madness ended. Two years later, we went in for cleanings. I have never accepted fluoride & we only do x-rays at the minimum my insurance allows. This was nothing new, but this time Booker seemed offended & expressed his frustration to me. I said that was my wishes & we hadn't had an issue before, but he wanted to argue. I declined, finished the cleaning & left. 6 months later I went in & needed to get an old filling replaced. I had just had a doctor's appt where she told me to be careful what type of filling I get for medical reasons. When I expressed this to Booker & asked questions about what he uses he said he wanted my doctor's name because he was going to tell her she didn't know what she was talking about. I said that is very aggressive & he proceeded to tell me that I just need to let him do his job. He could not tell me what type of filling material he used or any health risks. He then started ranting about people who ask too many questions. I declined for him to do my work. His attitude & aggressive behavior is disturbing. He has an attitude like no one knows more than him, but he can't even tell you the materials he uses. I decided then I would not return. The next time my husband took my kids, the receptionist asked him if he was competent enough to make follow up appointments or if she should call me. Extremely sexist & just plan rude. My kids then did not return. My husband was the last holdout, until now. This week, he has an emergency. He was in a car accident & cracked a tooth. He called the office at 11 am to find out they had different hours for spring break... they closed at noon. However they didn't answer the phone at 11 am... he left a message to say he had an emergency. Nothing. No call back. He called again today & it says now that they are closed until Monday. He then received a message saying they wouldn't take care of him until Monday. Who closes their office for Spring Break? This business is so unprofessional. We're done.

Dr. Booker has been my dentist for years. I have never had any issues with any of the work he has…read moredone in my mouth, and he is careful to make sure nothing hurts during procedures. The staff are also efficient and pleasant. I really like my hygienist, and the assistants are sweet too.

The office staff -completely ridiculous Wait wait wait -…read moremanagement As lazy as it gets . Never seen it multiple multiple workers sitting around doing ...well... nothing Why does the manager have to have each client wait over an hour to two hours for her to schedule you an appointment or go over payment it's weird every time to scam people

Their services are overpriced. Their work is shoddy and their customer service is terrible…read more My husband had his dentures made there and one of the front teeth fell out. Since his dentures are still under warranty, he took his top plate to the office and they wanted to charge him $73 for an oral exam before they even looked at the denture! What?!!! We are not talking about toothcare, we are talking about a broken piece of hardware that THEY made! Look elsewhere for your dental care! They are so bad, that the BBB does not even have a rating for them!

Great Dentist and awesome staff! Super easy to schedule appointments and transfer from another…read moredentist. Their hygienists are friendly and professional and did a great job with cleanings for my family. I won't take my family anywhere else!

My family has been going here for years. All the hygienists are super friendly and thorough. As…read morewell as the office staff. Dr Whiskol is awesome and so are all of his associates.

I have been a patient of Dr. Fanti for several years now. I came in with severe pain due to an…read moreimpacted wisdom tooth. Dr. Fanti examined and referred me to an oral surgeon. After visiting the oral surgeon, Dr. Fanti has been absolutely wonderful in getting my old metal fillings replaced. Dr. Fanti and everyone at the office is always so welcoming, warm and you can really sense their sense of care for each patient. That is something I value as a patient. Thank you Southgate Dental for restoring my faith in dentists after some terrible experiences elsewhere!

Wonderful dentist office. I'm glad my insurance recommended this place. Very quick to get you a for…read morean appointment.

I have been going to Doctor Jackson for 25 years. He and his team are awesome. Denise my hygienist…read moredoes a great job and is very gentle. You couldn't find a better Dentist office for your family.

Don't be scared of the dentist! This team is great! I have been seeing hygienist melanie Orr for…read moreover 20 years, she is gentle and very informative on proper dental care. I have been seeing Dr Parker for over 10 years. She is amazing! No pain ever, not even a shot! She is very knowledgeable and always has a great solution for any problem! I literally drive 5 hours to see them because I will not go anywhere else! I have tried others only to be sorely disappointed. You are in great hands here!

Not making someone call back in May to schedule an Appointment; however I do believe it wasn't the…read morepersons fault due to a Dentist shortage both in Monroe and Wayne County. They did offer me an appointment in a week and the problem is. I have to find a ride. I'm giving a 5 star review for believing me that my situation will be an emergency soon.

Been quoted a price for a root canal. Everytime I call the price changes. Took months to get an…read moreappointment so now I'm in pain and paying the final price. Spoke with office manager Kim Malone she advised she doesn't listen to all the calls in the office. And that she couldn't help the situation with her staff quoting me several different prices. She read the notes and saw that I called in several times confirmed the procedure. Did my due diligence. I'd advise going else where if you need to budget in a root canal. Inflation is in full effect here depending on which staff member picks up the phone. Response from the owner 21 hours ago We always appreciate feedback and strive to provide great service to every patient we see. As we discussed on the phone earlier, the nature of your appointment changed after your consultation, which also affects the payment portion you would be responsible for. The consultation focused on developing a treatment plan You were presented different treatment options and those quotes for each option were accurate. We regret any misunderstanding. I asked for two options. Finalized my choice before I left this office to the cheap option. Obviously not worth their time. The called while I was working. Didn't get to the massage til after work 5pm. They canceled my appointment. So now I am left in pain trying to find another appointment. And they won't return my consultation fee that was supposed to be applied to the root canal. I would highly recommend getting everything in writing and paying for it as soon as they give you your first total that you to agree upon. I guess I like to know what I'm paying for.