Questionable. The majority the staff I encountered while doing drop offs for my friend that is…read morecurrently there.On one hand she seems to be well but she informed me that she had bed bugs for third time.I was very disappointed to have encountered a elderly gray haired female staff member working along side another Staff member named Jose. The gray haired woman displayed "Karen" energy. Surprised my friend got the items I dropped off. I will be diving deeper into who to contact about the "Karen".

I am so grateful to Circle Tree Ranch for giving me my son back. He is now healthy, happy, excited…read moremotivated for his future and he is not only invested in his recovery, he is interested and engaged in it in a way that I didn't know was possible. I am blown away at how much he has changed in the three months he has been there. I did a lot of research on Rehabilitation Centers; including conducting many interviews. I only found a handful of facilities that I felt genuinely were in business to help people as opposed to making money off of desperate people. I let my adult son choose from these and he chose wisely CTR based on his personality. It turned out to be a lovely open place with really good energy. I felt great about his choice! He is very happy he made this choice and calls it a "great place". He has replaced the substance abuse with maintaining a healthy body and mindset. He still knows that he has to keep this momentum going and has taken the next step by entering into sober living. My son can be a hard one to crack and they didn't crack him; they got him to want to be sober and to love it. That doesn't mean that it was easy for him. It wasn't; especially at first with the withdrawal symptoms and mood swings that occur for awhile even after detox. He felt like quitting several times, but this is a determined group of compassionate people who were obviously very skilled at keeping him on track. I think one of the biggest problems with many rehabs is that they are not compassionate for the people they are serving. CTR treated my son with dignity. I can't thank everyone at Circle tree enough. Thanks to Karla. Roki, Eric, Mark, and everyone else there that touched my son. You are all angels to me.

The American Rehab Center has made me stronger, structured, knowledgeable, and etc in all ways…read more.. The staff are amazing and they work with you and truly believe in you but it starts with you wanting it for yourself... I have grown so much within the 45 days I was there and it changed the way I look at life, to not take things for granted, learned new coping skills, and a new way to live... They gave me a chance to have a second chance in life...

I loved the staff here my favorite Tatiana she helpful and everything I told her was always…read moreconfidential she gave fantastic feed back is one of the people who helped me cope

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

best care ever!!! would highly recommend! Love you guys!!!! thanks for everythin. staff and office…read morewas so responsive and work with tricare and Triwest

Our experience two days ago was not quite as stellar, for the first several hours, as on previous…read morevisits, but the hospital is undergoing some major reconstruction, apparently, so we made allowances for that. I went in because a cyst had ruptured behind my knee and I was unable to put weight on that leg. Various tests were done. Then, while we waited for reports, I passed out. We were seated in a hallway, and my husband tried to revive me. He couldn't leave me, for fear I would fall out of my chair. Thankfully, a nurse soon came up; she tried to revive me, and when I did not respond, she moved quickly to get me into a room. No heart attack, but an artery had flattened, and my BP was extremely low. Dr. Joshua Paree was there, and my husband was very impressed with him. He moved quickly, knew exactly what he needed to do and did it. I began to come around while they were working to stabilize me. I received the excellent care I have come to associate with TMC, and I am very grateful. So many nurses, but I remember names of only two: Jenny and Miguel. But all of them were so efficient and so kind.

TMC's customer service has been incredibly frustrating. I tried to schedule my second shingles…read morevaccine, only to discover that it can't be done through the MyChart app. The app instructs you to call, but the phone number listed there is incorrect, so we had to search online for the correct number. When we finally called, the recording said they were short-staffed and suggested sending a message through MyChart instead. We chose to stay on the line (because how do you schedule an appointment in an email), and after one full hour, we still hadn't moved up in the queue. Scheduling a simple vaccine shouldn't be this difficult. It's disappointing that accessing basic healthcare services requires this much time and effort. This experience has left me questioning the level of customer service and health care TMC provides.

Jeremy Carr, Director of Rehab, and his staff are wonderful,…read morecaring staff of employees. Every one acted professional and kindly to patients needs. They all acted like they enjoyed their jobs and were quick to react. They bent and twisted and reached all day long, still with a smile and a cup of coffee. Your staff made it fun for me, especially at playtime with the balloons. Careen, the cute little girl with big eyeglasses was so cute shaking her hips to some of our exercises. I don't know if the other old people noticed, but I did. [Please apologize for any misspellings of your name.] Kyle was a joy to work with, too. A-Plus

My dad stayed at Casas Adobes for 3 weeks. The staff made…read morehis stay comfortable. The place is really clean and the entire staff was pleasant, kind and very capable. Even the food was better than we expected, but low in sodium which is a good thing when you are ill. It's hard to choose a place like this for your loved ones because frankly, most of them are sub par. But this one is actually good. Don't expect that any are going to be fabulous because they just aren't. But this is a very decent choice. Also, the staff care for an elderly stray cat, and the residents all love that cat too, which shows us that this place has empathy and that matters a lot.

I cannot recommend this facility. My husband could've died…read morethere. He is clean and sober so I give them 2 stars. But as far as his physical health went, they did not provide the care he needed. He had walking pneumonia for several days when he was finally so sick that he asked them to take him to hospital. He was on IV of antibiotics for 2 and 1/2 days. There were situations that someone there should've noticed and had him seen by their 'doctor'. And, he is diabetic which was way out of control and they didn't do enough to help him get his blood sugar under control. His #s were over 300. He could've gone into diabetic coma. The case manager told me one day near end of his stay ( yes, the diabetes issue was not resolved until 3 days before his release, 60 day treatment) Anyway, the manager said they can't pick up prescriptions written by outside doctors unless approved by their 'doctor'. My husbands doctor has been treating him for diabetes 3 years now. But RIM 'doctor' knew better? While I'm hearing this unsettling news from case manager that they won't pick up his insulin, my daughter was texting me at same time that her Dad got his insulin!!!! What the heck? Do they communicate? So make sure you are very aware of the physical health of your loved one and any dietary needs and meds. I could go on about those 2 subjects as well. Not good. I did like sharing with other families supporting one another. And like I said my husband got clean there but really do your research and ask questions about healthcare, medications and diets. Hope this helps.

I've heard nothing but good things about Recovery in Motion, it may be a newer program here in…read moreTucson, but the staff that work there have years of experience. I do not work there, have never worked there, but it bothers me when people make snap decisions and type in ideas, not facts. It can hurt not only the program, but also the participants. Facts, not ideas folks... As for me, Recovery in Motion, Rock on! You are all doing a great job in our community, and that's what our community needs!!! Thank you!!