I rarely leave reviews, but my experience with Reliable Hardware and Steel was beyond disappointing…read morefrom start to finish. In February 2026, I came in and met with William about building custom standing marquee frames for my business. He drew up plans and told me they could make adjustable frames that would hold my marquee letters and numbers. After several days with no follow-up, I had to repeatedly call and leave messages before someone finally called back and apologized. I returned to the shop and William admitted he had forgotten about the project and had misplaced the original drawings. We went over everything again from scratch, and he even brought in another senior welder to discuss ideas and create a mock-up to make sure the final product would work correctly. I made it extremely clear that these frames were needed for booked events, including the Sonoma County Cheese Festival on March 21st. I was assured multiple times that the project would be completed in time. I was also told the work should only take a few hours plus material prep, so the pricing discussion sounded reasonable at first. At their request, I brought in my marquee numbers so they could properly mock up the frame and ensure everything fit correctly. After dropping them off, communication once again completely disappeared. I called multiple times trying to get updates and eventually stopped expecting responses because of how poorly communication had already gone. Over a month later, long after the deadline had passed and after I had already been forced to look for other solutions for my clients, they finally called me to come see the frame. The frame itself was rusty, had water inside it, and the quoted price ended up being around $1,150 for ONE frame -- far higher than what had originally been discussed. What upset me even more was the condition of my marquee numbers when they returned them. They were dropped off in excellent condition, freshly painted, and barely used. When I got them back, they were filthy, stained, covered in rust residue, and appeared to have been left sitting in water. The wooden bases were compromised and now require repairs and repainting before I can even rent them out again. As a small business owner, this cost me time, money, missed opportunities, and damage to equipment I worked hard to build. To make things worse, after I declined the frame because of the condition and pricing, the interaction became hostile. Instead of handling the situation professionally, I was told to "get the fuck out of my shop," followed by additional insults from management. The lack of communication, missed deadlines, poor care of customer property, and unprofessional behavior made this one of the worst business experiences I've had.

I use to come here at least once a month for various fabrication needs. I just phoned them about a…read morecurrent project and the guy on the phone was really helpful. This is an excellent supply house for steel and aluminum, plate steel, angle iron, square tube, round stock, expanded metal, barrel hinges you name it they either have it in stock or they'll get it for you. This is a fantastic place for all of your metal and fabrication needs! And they have excellent customer service!!! They've been my go to for 20 years now, and man have they made my life better and easier by always having exactly what I need, or helping me come up with excellent solutions to fix things both at work and at home! I highly recommend this place!!!

I've had this big slab of black walnut for years, meaning to have a dining table made out of it. I…read morefound Fab Worx on Yelp, in my quest to find an artistic steel fabricator to create the design that I had in mind. These artisans exceeded my every expectation & more so! They created an even cooler base for the table than I came up with. I highly recommend Fan Worx for all of your steel or metal design ideas.

My dog grooming tub sprang a small leak and the manufacturer recommended I call a welder to check…read moreit out. Forest was able to come to my shop before we opened and fixed it no problem! I'm so grateful to get more miles out of my tub. Forest came highly recommended to me and I won't be calling anyone else for future metal work.

Edgar rules!!!! I wish I could give him 10 stars. A true artist who delivered an improved upon…read moreversion of what I wanted, which, btw, a Marin company bid at literally six times his price. If you're in a mad rush Edgar may not be your guy, but if you want metal work that's beautifully crafted and properly installed at a more than reasonable cost, he's the best! I called at least 10 Metal Fabricators all over the Bay Area and most of them didn't even respond when they saw what I wanted them to make. Edgar embraced the challenge and delivered beyond my wildest expectations. 10 stars indeed.

From the owner: Custom metal fabricating/ artistic metal work, mixed- media sculpture. Design, build, odd ball,…read morechallenging, unique one of a kind projects, requiring creativity and thinking out of the box. I am way more than just a welder. I have fifty years of experience in working with metal and other materials. I have gone from silver and gold to steel, copper, brass, bronze etc.Restorations of metal fine art objects.

Jose was excellent! He asked great questions to make sure he understood what I wanted, communicated…read morewell and often and was prompt! Highly recommend!

I had Jose Install stairway handrails for front and backyard. He did an excellent job. I most…read moreappreciated the fact that he responded to me immediately and kept in contact with me throughout the process. He even sent a video of the progress he was making. I plan on hiring him for another job next month.

Flawlessly fabricated a set of custom anodized aluminum sailboat hatch frames. Specifically, Taylor…read morewas a deeply knowledgeable professional craftsman who collaborated with precise communication skills in the manner of a trusted advisor. I've always believed that a company can/should be judged by the quality of its employees. As such, CCMF is fortunate to have such great skilled workers contributing to its longstanding success. I recommend them without hesitation.

I needed a quick one weld job in a pinch. Called and they said come on down - they completed the…read morejob while I waited. Great service and fair price. I will be back with a bigger job for sure!

Nick has helped me out on three different properties. He cleared out some old yard junk at my…read morehouse. He helped me get rid of construction debris at a friend's house in Santa Rosa. And he cleaned up the mess when a tree fell on my neighbor's garage. Each time, Nick has done a great job. He is so hard-working I am amazed. His clean-up is so thorough and complete! He always does a better job than I can even imagine and the prices seem super reasonable. He is also flexible and does the work as you request it. I have also used two other waste removal services in the last six years but Nick is by far my favorite. He is a better value, incredibly easy to work with, and works harder to get the job done. I give him an A+. The best in Santa Rosa!

Nick was very responsive when I called. He quickly quoted a very reasonable price. He came out…read morethe next day, loaded everything up and tied the load down securely. Some of the things I had to haul away were big, awkward, and heavy, but Nick made short work of it all. He's hard working, dependable and friendly. I'll definitely call him again. If you have a bunch of stuff to haul away you won't do any better than Nick. Highly recommend.