I rarely leave reviews, but my experience with Reliable Hardware and Steel was beyond disappointing…read morefrom start to finish. In February 2026, I came in and met with William about building custom standing marquee frames for my business. He drew up plans and told me they could make adjustable frames that would hold my marquee letters and numbers. After several days with no follow-up, I had to repeatedly call and leave messages before someone finally called back and apologized. I returned to the shop and William admitted he had forgotten about the project and had misplaced the original drawings. We went over everything again from scratch, and he even brought in another senior welder to discuss ideas and create a mock-up to make sure the final product would work correctly. I made it extremely clear that these frames were needed for booked events, including the Sonoma County Cheese Festival on March 21st. I was assured multiple times that the project would be completed in time. I was also told the work should only take a few hours plus material prep, so the pricing discussion sounded reasonable at first. At their request, I brought in my marquee numbers so they could properly mock up the frame and ensure everything fit correctly. After dropping them off, communication once again completely disappeared. I called multiple times trying to get updates and eventually stopped expecting responses because of how poorly communication had already gone. Over a month later, long after the deadline had passed and after I had already been forced to look for other solutions for my clients, they finally called me to come see the frame. The frame itself was rusty, had water inside it, and the quoted price ended up being around $1,150 for ONE frame -- far higher than what had originally been discussed. What upset me even more was the condition of my marquee numbers when they returned them. They were dropped off in excellent condition, freshly painted, and barely used. When I got them back, they were filthy, stained, covered in rust residue, and appeared to have been left sitting in water. The wooden bases were compromised and now require repairs and repainting before I can even rent them out again. As a small business owner, this cost me time, money, missed opportunities, and damage to equipment I worked hard to build. To make things worse, after I declined the frame because of the condition and pricing, the interaction became hostile. Instead of handling the situation professionally, I was told to "get the fuck out of my shop," followed by additional insults from management. The lack of communication, missed deadlines, poor care of customer property, and unprofessional behavior made this one of the worst business experiences I've had.

I use to come here at least once a month for various fabrication needs. I just phoned them about a…read morecurrent project and the guy on the phone was really helpful. This is an excellent supply house for steel and aluminum, plate steel, angle iron, square tube, round stock, expanded metal, barrel hinges you name it they either have it in stock or they'll get it for you. This is a fantastic place for all of your metal and fabrication needs! And they have excellent customer service!!! They've been my go to for 20 years now, and man have they made my life better and easier by always having exactly what I need, or helping me come up with excellent solutions to fix things both at work and at home! I highly recommend this place!!!

I am a floral designer and Manny designed a custom wedding arch for me to use for my weddings. He…read moredid a great job. It is sturdy, breaks down into multiple parts and is easy to transport. It's also super easy to set up without any tools needed. Would definitely recommend his services.

Did a great job on our front fence and gate. They are very easy to work with and show up on time.read more

Had a broken leaf spring bracket I discovered while camping in Bodega Bay. Jim was very responsive…read moreand familiar with my problem. He came out and replaced both brackets as recommended by the manufacturer. He was on time and completed the job with new brackets and it looks like it came out better than the factory.

Jim is very easy going and knowledgeable. The project we did together was not an easy one but he…read morestuck through it and did a great job. I would use him again.

Just wanted to let you know that the serving pan tray I had you cut a hole in for the meat grinder…read moreand grinding down the housing for it worked out great, my husband and son were overjoyed you saved me money for fabricating it. would have cost a lot more if I bought original part for it. Thank you Vera

Great experience! Went in looking for someone who could design a custom fireplace gate since…read morewinter is approaching, came out with a renewed sense in customer service. The owner, Chris, actually spent a lot of time with me designing exactly what we wanted, and now we have him working on a custom bar and next is gates. Have so much faith in his experience and knowledge, and everything these guys do is done right and on time! Couldn't ask for more.

I wanted to mount a winch on my tractor and Cesar fabricated a custom winch mount for my tractor…read morethat is probably stronger than the box scraper it is mounted to. It looks great too. All the welds are professionally done and everything is straight and level. Because of where the mount was put, the look of it wasn't important but I am impressed nevertheless. In addition to a workspace in SR, he is mobile as well and did the work at my barn. Cesar will be my first call the next time I need welding or fabrication work done. He was also the only one that continued to maintain communication with me when I was seeking quotes. The three other locals I sent emails/photos to seem to loose interest in responding to questions. Cesar wasn't the cheapest quote either, but you get what you pay for.

I have a fairly good 3-point hitch grader blade which I pull behind my 8N to keep the roads and…read moretrenches in order. The blade broke from the 3 point assembly when I hit a rock. The 1" bolt had crystalized at the stress point. It was broken off and welded tight through corrosion so that an easy-out would never get the bolt out. I took it to the welding shop and Scott fixed the blade by welding on a new bolt. I've used the blade roughly for 10 hours now and the assembly holds just fine! The cost was most reasonable. I had thought the business might not take my job as it was a small request. I looked around the yard and saw a lot of commercial work they did. One item in the office was a large sifter basket all of stainless steel. It was something someone had made up to scoop the sludge off the top of the wine vats. (I'm sure the wine people call it something else - I was schooled in environmental engineering - we called it sludge.)

I highly recommend Scott and The Welding Shop. They designed and built a gate for us that was…read moreincredible. Use this company if you are looking for quality and workmanship. The price was also fair.

Nick has helped me out on three different properties. He cleared out some old yard junk at my…read morehouse. He helped me get rid of construction debris at a friend's house in Santa Rosa. And he cleaned up the mess when a tree fell on my neighbor's garage. Each time, Nick has done a great job. He is so hard-working I am amazed. His clean-up is so thorough and complete! He always does a better job than I can even imagine and the prices seem super reasonable. He is also flexible and does the work as you request it. I have also used two other waste removal services in the last six years but Nick is by far my favorite. He is a better value, incredibly easy to work with, and works harder to get the job done. I give him an A+. The best in Santa Rosa!

Nick was very responsive when I called. He quickly quoted a very reasonable price. He came out…read morethe next day, loaded everything up and tied the load down securely. Some of the things I had to haul away were big, awkward, and heavy, but Nick made short work of it all. He's hard working, dependable and friendly. I'll definitely call him again. If you have a bunch of stuff to haul away you won't do any better than Nick. Highly recommend.

A hand railing at an apartment building had come apart separating it from the railing and it was a…read moresafety issue and he gave a fair quote and came to repair it quickly to prevent any issues. Would absolutely use again. Thank you.

I just wanted some scrap iron metal and the gentleman was very kind and helpful. He also gave me an…read moreeducation on iron. He didn't charge me either. Thanks again.