Thank you so much Mr. Krishna for taking such great care of our fur baby Wesley while we were on…read morevacation last week! First time boarding our dog at this caring and lovely place. First we did two trails for 2-3 hours on two separate days so Wesley can get acclimated and it was a great idea. Mr. Krishna sends video and pictures I could see how our dog is doing. We will definitely revisit and we highly recommend.

I scheduled boarding with this company. Got a confirmation text. Called them about a week before my…read moretrip to confirm as I didn't hear back. And they told me that they wouldn't be open. I just wish the communication was better. Luckily I was able to find a backup sitter but it was a bit of an inconvenience.

Amazing service! My dog loves coming here for his monthly appointment. They are very quick to…read morerespond and book me a grooming appointment on short notice. The staff is always friendly and truly cares about the pets they work with. My dog comes back looking great and happy every time, which gives me peace of mind. Highly recommend them to anyone looking for reliable and professional grooming services!

Just moved to the area and needed to find a new groomer. They were absolutely amazing!! The…read morecustomer service was seriously top notch - they were all so friendly, caring, and welcoming, plus my pup looks adorable with her cut!

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

I love taking my baby here for daycare. Lauren happily greets us at 6:45am. The other morning, I…read morewas sitting in my car after drop-off and saw that they were just loving on her before taking her back. She is always excited to go in and happy when I pick her up. The staff knows each dog by name and Corrine or Dari tell me about their activity during the day. I have even received communication via text when my baby wasn't feeling well, letting me know they were keeping an eye on her. I have another doggy daycare closer to home, but hands down choose Doguroo to take care of my dog.

Two times in a row, the groomer has completed disregarded directions. Both times, she aggressively…read moreshaped him up which was not requested. The most recent time, the desk person did take care of the cut but I will not be back after 2 chances and 2 failures.

Brookhaven Puppy Haven has been a wonderful boarding place for our Shiba Inu, Mochi. The staff is…read morecaring, attentive, and keeps us informed. We especially appreciate their proactive communication. When Mochi wasn't eating regularly, they reached out to let us know and offered helpful solutions like food toppers. It's clear they genuinely care about the dogs in their care. Mochi loves going, and we highly recommend Brookhaven Puppy Haven!

My dogs have been coming to PuppyHaven Brookhaven since 2016. They absolutely get so excited when…read morethey realize they are going to be spending some days/nights there. So much so that they get the zoomies! The people there always are excited to see my Buddy & Cooper, as well, and they are well cared for while I travel.

She does really well at this facility. Even if it's for cats it's great for dog grooming too!read more

Reasonable price I had to board my kitten for the first…read moretime... She had never been around other cats... I found her on the side of the highway... So I was very nervous when I had to leave her for a week! I had a work trip come up and Whiskers On Kittens took care of her! I took a tour before the boarding and asked a bunch of questions... Of course it was hard leaving my kitten and I was worried... But they communicated with me every day, sent photos and videos, and answered my questions about how she was interacting, and if she was eating and all those other crazy cat Mom things... I have another trip coming up and I will be boarding her again and I'm so grateful that I know she'll be safe!

I really wanted to like this place but after inspecting my dogs haircut, it just wasn't worth the…read moreprice. I was in search of a new grooming place because my precious one switched out groomers and kept cutting my dogs hair like a yorkie vs what I had been getting. I showed numerous pictures to the groomer at Paw Palace and while he got it short in the places I asked for, it was extremely choppy. The front desk area wasn't super bright and I have a very hyper second dog(only gets a bath) that I was focused on when picking them up so when I initially saw that my dogs cut was close to what I wanted, I was happy and tipped $20. Please look at the photos as you can see sections missing from the top of his head and around his beard. It seems like they are good with clippers but not hand scissoring or round faces. Considering I paid $152 for one full groomed 8lb dog and one bath / deshedding for a 30lb dog... I was expecting something a little more professional looking. Also making sure to include a picture of my receipt from my service on 9/1/2023 since the owner is claiming I was not a client at this location on another website.

Sarah has been beloved by my girls since they were puppies. She has always been gentle with them…read moreand made nail appointments something they actually look forward to.

It's nice to have a trustworthy place to bring my dog for daycare when I run errands or travel,…read moreinstead of risking him tearing up stuff at home or having to be in the crate at all. I was scared he'd fail his trial since he's not good with people, but he passed and he surprises me with how much he loves everyone. Now when we go in, I feel like I'm the one feeling stressed, and he's the one ready to leave me! He is always happy in the photos they post. Plus I watch the webcams and it's the only place I've been able to watch my cat when we boarded her too. I've had concerns, but haven't felt the need not to come back- we're always seeing subtle changes which tells me they listening to their customers. I only want the best for my furkids and I love that they want the best for them too!

I travel for work and for anything over two days I bring my cats here so they don't get too lonely…read more I love that I can watch them on the cameras. I thought they would have a hard time adjusting to the noise levels but they really seem to enjoy their stay! It's gives me peace of mind knowing they are safe and I can watch them. Staff is always friendly as well.