Not many people take the time to write good reviews or single out a good employee to management, and in today's world, since it's far and few between, most reviews and letters, emails, Facebook posts, whatever, are negative. I feel it is time to put the truth out there and help people understand it's a two way street. Bentley Ridge is a very nice community. However, it's not just one single thing. Like a person, it is complex. Perhaps that's why they call it an Apartment Complex! It combines old Villages that are a bit run down, with brand new modern apartments, and everything in between. So, it's impossible to say one single thing good or bad, and it's about perspective. Someone living in an old Village townhouse or apartment will not have the same maintenance issues as someone living in a brand new apartment. It's just a fact. Another fact is, it always takes two to tango, and the Lessor/Lessee historical relationship has/is not going to win any championships any time soon. It's alway quite contentious. So, before you make a complaint; before you go off the handle; before you bitch and moan; and before you go online to write a terrible review, and even single out people by name; Keep this in mind. 'You Catch More Flies with Honey, than Vinegar.' And, The Golden Rule still applies to every aspect of life. Even though many think the new 'Golden Rule" is 'Those who have the Gold, make the rules,' and, it's hard not to believe that these days; the real Golden Rule; 'Do Unto Others, as You Want Them to Do Unto You,' never grows old or goes out of fashion. The ladies in the management office at Bentley Ridge, and the men on the maintenance staff are very, very nice and helpful people. They are just doing their jobs. They work for a big company that owns the place, not for themselves. They work hard, and are very friendly, forthcoming, and responsive, if you just know how to deal with people, and put yourselves in their shoes for a moment. They have many tasks to do, and are always busy with many things you don't even realize they have on their plates. They don't just do one thing. They are asked to handle a multitude of tasks, many of which are maddening and difficult, and they sit and stand and do all of this in an open area where distractions are the norm. At any random time, an angry resident may just interrupt their train of thought. It's not as simple as it appears, and it's not easy on them. They have to go from deep concentration on their computers, to all of a sudden smiling like a Greeter at a Restaurant or Casino; all smiles and ready to offer you anything and everything. So, please be considerate. Please give them a fair chance to really understand your issue and/or problem, so a good and fair solution can be worked out that benefits both sides mutually. Then, and only then, will you have enough data from both sides, and hopefully more than one single data point or complaint, to write a fair review of them, or any person, place or thing you encounter. And, finally, please refrain from name calling, using a person as a scapegoat, or mention individual names, because if it were reversed and you were that person on the other side, think about how you would feel, and what you would want to do about it. A little kindness, goes a long way. I like living here. I want to live here a very long time, and have already. It's a very nice community and place to live. Most of what is said, heard, or written about is not true. Yes, there are problems and issues, but where have you lived, worked, visited, shopped at, or banked at, where there wasn't? Be Kind. You will be amazed at the results you will get. read more

Avoid Bentley Ridge if you value peace, privacy, and basic management support. I lived in a second-floor end unit and dealt with nonstop problems that management completely failed to address. The neighbors had untrained dogs that barked aggressively at me every single time I used the only stairway to enter or exit my apartment. This happened multiple times a day, for months. It made coming home feel stressful and unpleasant--like living in a chaotic environment, not the upscale community Bentley Ridge claims to be. When I finally confronted one neighbor about the constant barking, he became aggressive and got in my face. On top of that, Ring cameras from neighboring units record every single entry and exit for end-unit residents. As someone on the second floor, my movements were constantly monitored without my consent. I found it invasive and creepy to have strangers knowing exactly when I was home or coming and going. I asked management to help mediate these issues and find a reasonable resolution. Instead, they told me to call the police. They showed zero willingness to get involved or enforce any community standards. Overall, Bentley Ridge has nice-looking buildings but terrible neighbor issues, major privacy problems, and completely unresponsive management. I would not recommend living here. read more

Can't say enough great things about this cute community! We moved into a townhouse a few months ago and love it! It's quiet, safe and all the neighbors are great! We love the pool area and the wrapping station. Rent is affordable and it's in a great location, close several main highways. And as an added bonus, we absolutely love the Amish farm-stand right across the road from the main entrance! My favorite place to stop for the freshest fruit and veggies; love this place! read more

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If you want an apartment that you can hear what your neighbors are doing and hear everything, come here. The sound barrier is terrible.

Staff is quick to resound to questions or repair requests. The grounds are beautiful. Location is excellent

Do not rent here! Some friendly advice from someone who rented here twice. I'm not even sure where to start but if you are seriously thinking about renting an apartment at Bentley Ridge, consider the following. - Bentley Ridge doesn't mind renting to families with kids or pets on the 2nd and 3rd floors of a 3 story building. Walls and ceilings are thin so you here noise, especially barking dogs, and kids stomping, wrestling, and running above you. See more of my comments below. - After you sign the lease, they don't care about you. - They don't take their own lease seriously, no enforcement - Maintenance requests are slow - Stains in carpet when you move in, dingy apartments, very small. - Hole in the wall that allows us to smell the garbage being stored in the adjoining tenants laundry room. We have to put air fresheners in there to drown out the smell. When they cook breakfast or dinner, the smell drifts into our apartment through the hole. It's the most disgusting thing ever! Baby diapers to garbage to turkey dinners, we get it all. - Did I mention you can hear everything in the unit above you, including walking? I used to live here in 2004/2005, 2nd floor unit. Everything was great but you could still hear things in the upstairs apartment. However, there was only one person up there so the activity was limited. Bentley Ridge used to be known as a more higher end apartment complex and the buildings were newer. 10 years later, my wife and I are back in transition from another state and needed a place to rent for a year. Balcony's and breezeways are filled with items from residents. There are items everywhere and it looks so trashy. In my opinion, first floor units should be rented to elderly people (because of the stairs) and families with pets and kids. We currently have a single mom with two boys and a dog upstairs. It sounds like an earthquake every morning, night, and weekends. Stomping, banging, running, dog barking, all can be heard clearly. We called the manager, emailed the manger, called again, emailed again and again and again, and we continue to get the runaround about how they've contacted the tenant and they promised to keep it down. In the lease it says renters are entitled to quiet enjoyment and residents must control the volume of activities. Yet, they do not enforce any of these rules because we've contracted them at least five times now. Bentley Ridge punishes the good tenants and lets the bad tenants continue to violate the lease. We moved in to a broken pipe which caused water to flow all over our kitchen floor. Service request took longer than two days to fix. Problem was eventually solved. Couldn't use dishwasher or garbage disposal for two days. Bentley Ridge does have a nice pool, walking path, and sits at a good location. However, If you are set on living here, I would strongly recommend asking about the tenants in the unit upstairs. Ask if there are kids and or dogs because this will be the biggest regret of your life if you have any problems. Bentley Ridge will not care about you after you move in. This review is based on my own personal experience, and it does not guarantee you will run into the same problems. However, you have been warned! read more

Bentley Ridge - Dirty duck swimming in the pool - Apartments Near Me - Lancaster, Pennsylvania

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Ignore all the old reviews about Bentley Ridge. We have been living here going on two years now and are still very impressed. Our 3 bedroom two bath garden apartment is absolutely beautiful. Very spacious, clean and everything works perfectly. Usually very quiet here but you can here occasional noise. It's an apartment community, live with it!!. Response time to issues is outstanding. We had a pretty big problem last week and maintenance was here in minutes, unbelievable!!!. If in the market for a beautiful apartment development in the heart Lancaster County farmland Bentley Ridge should be your choice read more

Unwilling to be helpful to residents. I sent in my 60day notice that I would be leaving the community. When it came time for me to leave they claimed that though I had emailed saying that I was leaving, that my notice was not clear enough because I said I "liked the community and was sad to go." They are insisting that I pay the next 2months of rent +$200 extra because I did not renew my lease. The man I spoke to about the situation (Matt Mengel) would not let me speak on the phone and just kept repeating himself over and over cutting me off any time I tried to talk. Wildly unprofessional. During the conversation I felt as if I was dealing with an unhappy customer, when I was in-fact the unhappy customer. It was like speaking to a child. read more

Meh... I've been living at BR right now, and so far it's been just okay. To break it down: Good things about living at BR: -Management. If we ever have a repair or concern, it's addressed as quickly as possible. The grounds are well kept, staff is friendly. -Scenery. I love the ponds and the fact that you're surrounded by farmland. -Amenities. Everything you want is included. There's plenty of parking, a pool, fitness center, garden plots, etc. All these things aren't exactly perfect (crazy small fitness center) but they are there. Plus, a washer/dryer in ever unit, plus dishwasher is a plus. Things that are good and bad about living here: -Location. This is good and bad, depending on the person. First of all you're near an economic center of Lancaster County. But what this really means is that you're stuck near the outlets and Lincoln Highway during tourist season. The traffic can get pretty bad and I can't tell you how many New Jerseys make it their own to just come cutting through our neighborhood. On the other hand, you're far away enough from the crummy town that is Lancaster but close enough to go there. It's nice to be so close to route 30 too, you're 10 minutes away from anything in central Lancaster. The worst part about the location is, my wife and I are 25 and 23, we'd like to have a bar close to us that isn't some chain restaurant. It's every inconvenient to have to drive so far to have fun. Bad things: -Mold. I've spoken to management about this a few times and they've tried to help but so far it's stays just as bad. It's so moist in these apartments because the insulation is so bad (more on that later). No matter what you do, this moisture turns to mold. -Poor insulation. We have the AC cranking in the summer and it's still hot, and the heat cranking in the winter and it's still cold. I work in another High property and it seems their buildings aren't built to withstand weather. -Small kitchen. I'm not sure what they were thinking with this one. We live in a 1 br apartment and the kitchen is just so, so tiny! -Price. This is the big one for me. I pay $840 / month for an apartment that's all in all not that great? Just ludicrous, Lancaster isn't a major metro. read more

We moved in sight-unseen to Bentley Ridge because of the pandemic and have absolutely no regrets. Staff & maintenance are quick to reply to messages and requests. The amenities in the community - pool, gym, walking path, monthly activities, garden plots, car & vacuum station, dog park, etc have made our experience here delightful. There is a reason the apartments get rented quickly. read more

Giving it 3 stars because over all it's an okay place to live. Not great not bad just Mehh. My fiancé and I have a one bedroom apt and We actually loved it before we moved in but slowly started seeing the flaws. Here is a list of the pros and cons of BR. Pros: Great location right next to 30. Walking paths for you and the dog Snow removal is quick and usually good no icy spots The lay out and amenities in the apartment are great (big closets, full sized washer and dryer in your apartment) The ascetics are nice newish looking materials and the grounds are kept well Cons: Rent is raised every year, yes this should be expected but 840 for a 1BR is harsh for what u get No little extras. I used to work for a very large national based apartment chain and we always had extras for our residents. Coffee in the morning with muffins or yogurt, big end of summer parties when the pool closed, free blinds if yours broke, etc. they have some of that here but almost no one participates. There isn't a sense if community here that I have seen. Last the maintenance... This is the biggest factor for us. We have had issues with our AC keeping up in the summer. Like I said we have a one bedroom and have received up to $180 electric bills! It's nuts. I get that it's really hot but for 775sqft we shouldn't have an electric bill that large. When maintenance comes they tell u it's hot out change your filter and move on with their day. No actual fix. That's their deal.. They come quickly but don't usually fix anything. We have also had issues with our dishwasher since we moved in. It seems that the water is very hard here but only for some people. Our neighbors haven't had the same problems but this is what BR's maintenance has told us every one of the 4 times they came out. Also our dishes come out filthy. If there is a small spec of anything on a dish or cup it's still there after the washer is run it's like the DW just moves the dirty dish water all around. We have been told to use jet dry(we have) to switch to the packs of detergent then to switch back to jell, we have to clean out our washer with CLR constantly which rarely helps and the majority of our dishes and utensils have been ruined. Every time maintenance comes, they tell us to add a new liquid or that the city water is hard and we need to get used to it. It's pretty audacious if you think out it. I have been putting money and time into the dishwasher taking all of their suggestions and still no relief, I have asked for it to be replaced and asked when I was told no to have a water softener installed and again no. So it seems this is how it works. read more

it would be 5 stars... however i'm holding judgement as I have not moved out yet, why would I withhold stars for the moving out period? simple i've seen reviews that moving out was horrible. It's pretty dorky that they state stupid things like 20bucks to replace a light bulb when you move out... i mean i can't express it any other way than to say it's dorky. A bunch of other stuff too that sounds stupid, no one really checks up on, but they will nickel and dime you for everything you have if you move out, so in preperation for this, i've gotten a bit more familiar with mr clean magic eraser(awesome btw). anyway that aside... living here, it's pretty awesome. 800 for rent to me is cheap, i mean there are other cheaper places, i haven't seen them and i did have a dog stipulation so that played a large part in which apartments i could stay, i was limited by my 50lb dog (many apts will let you have those toy dogs, many have to be sure you have a good dog, and many have a list of no, nos, i have a chow/sheppard, basically 2 of the top 5 breeds with a no no) anyway this place was great in 07 when i moved here, and it's been declining ever since. want to know how? the rent increase? no, that does not affect me, rent always increases, no big deal. neighbors? no, i live on the first floor and i only notice my upstairs neighbors (have had 4 different ones) maybe once a day. it's their dorky notices. they put notices that ppl have to clean up dog poop, well duh! not only that, they say please rat on someone if the dog poop isn't picked up, in fact bring a camera along! wow wtf poor management is all it is, if anything bentley ridge is a great place to live, with pathetic management skills. next notice. pick up your butts. too many butts are around the apartment. please make sure they aren't thrown around. ok, for a guy who diligently picks up big dog poop everyday (they even have these long trails with cans and plastic baggies for dog pooop, it's actually nice) and who doesn't smoke, these notices are just annoying. otherwise maintence is great, my washer broke, i called, and they came in like 2 days to fix it. they have flouresant lighting, i called and said, should i buy these from walmart? (cuz it's 1mile away) and mine died, they said no we'll send a guy in 2 days. guy came, simple. the closest is HUGE, we live in the smallest 775sq ft apt they offer, cuz well my fiance and i don't need much space, but the closest is HUGE, it's a big walkin closet, not no dank double door slider, in fact the entry way closest is bigger than most bedroom closets i have seen. washer/dryer is awesome, nice utility room, and i have access to the fuse box (to reset) some apts have the fuse box actually outside your apt and locked, and you need to call maintence to reset it!!! what is that!!! i have 4 computers and big tv's, lol i know something is going to blow once in a while, i need to reset it myself. anyway, i'll update my review when i move out and see if it's adding 2 stars or taking away more. I want my security deposit back!!! read more

Between absurd rent increases over the years and an awful move out experience that isn't even done with yet, I don't recommend at all. Save your money and look elsewhere. Such a shame. read more

This is one of the worst experiences of leasing I have ever had in my life. The costumer service is polite but firm. They will not budge on anything especially special circumstances. I lived there for a year, and the Units are undersized, over priced, and quiet dingy. I've lived in some older buildings, but these units are just cheaply "repaired" or up-kept. When I moved-in the carpets were stained, and dingy, the rooms were small and had no over head lighting (inconvenient). The major appliances constantly broke or didn't perform up to standards. Dish washer would run cycles and have water in the bottom of it that looked worse than Sochi's. The Dryer had to be replaced during my stay there. Also everyone is nice (ready to take your money) when you move in but, moving out is a huge deal. They give you a thorough check list with every anal retentive thing you can think of on it to clean. For their standards, the carpets must be professionally clean, however old and dingy they were when you moved in. And don't think of renting one of those carpet cleaning machines either because they want a receipt as proof. But they were so kind when I moved out to offer their professional cleaner; that was over-priced and I'm sure they got a nice kick-back from them as well. When I moved out me and my roommates spent hours clean in fear that they were going to take our deposit. We weren't a bunch of frat boys, and most the time we weren't there because we were working. Nevertheless we took care of it! The best thing about Bently Ridge was getting out of there. Please DO NOT live there! They don't need your business because they are taking the people they have business with for a ride by leasing under-welming over-priced apartment units, and not putting the costumer first. They make you feel disrespected and disposable as a client. read more

The sound proofing and enforcement of the quiet hours are nonexistent, police in the area don't care and just caused more problems for me. Do not have them do the carpet cleaning on move out, they will charge you an unreasonable amount. Their staff is not flexible for maintenance so if you work normal hours and want to me home when a stranger is in your home, look elsewhere. The reason they are getting two stars instead of one is because they let me out of my lease 3 months early due to neighbor harassment. In good news, they don't know what a pitbull looks like so they aren't actually conforming to that part of the lease. read more

Bentley Ridge isn't nearly as bad as the few reviews on here would suggest. I have lived there for over a year now, in a first floor 2 bedroom apartment and about to sign a new lease for a townhouse. I love it here. As far as noise, I hear no more noise from neighbors then I have heard in any other apartment I have ever lived in. Old upstairs neighbors had a teenager and the only time I heard them really is when they had a screaming match, the girl was stomping around, or when dad played his guitar (which was daily), luckily for me he was pretty good! New guy that moved upstairs, I hardly hear. Other neighbor aside me has two yappy dogs that I only hear when my windows are open. Maintenance requests, I have had 2 in the year I have been here (screen door wheels broke and the kitchen faucet needed replaced) and they have had it fixed in less than 24hrs. The guys that came were wonderful. Very nice, very clean and they were great with my dog! Compared to my last apartment complex I lived in, yes it is more expensive but I get so much more for my money. Grounds maintenance is fantastic! In the winter the snow removal is GREAT! FAR better than the last complex I lived in. You have access to the community pool, a small gym, car wash area, garden plots, a paved walking trail, children's play area, business center and a soon to be dog park. Those are nice little "extras" that most complexes don't have or if they do they charge additional for. My old complex only had a pool and they charged residence a fee to get a pool pass for the summer to use it and all guests had to pay to use it. That pool wasn't nearly as nice as this one. I do not know about the older un-renovated apartments (though I have seen into a few and saw florescent lighting, YUCK!). I had an updated apartment and it was beautiful and the carpets where all cleaned and the place looked great when I moved in. Even a little Welcome bag was on the counter when I went in after I got the keys. Had a roll of toilet paper, paper towels, a coffee mug, popcorn and something else I can't remember. No other apartment I moved into did that. NONE. Utilities, Bills are not all that bad. I keep my A/C around 72 deg, and my July/Aug bill was $100. That includes the use of the electric stove, dishwasher and washer/dyer and I use those appliances A LOT! There is one issue I had, the placement of returns for heat/AC. You have to keep all doors open to heat/cool all the rooms equally. So if you keep your doors closed to keep animals out of a certain room, that room does not heat/cool as well. They started charging a monthly pet fee shortly after I moved in. I hate it, but every other complex has one. It was only a matter of time before they did as well. At least for that $25 a month they have stocked "waste stations" all along the trail for people to get bags and trash cans to throw it away Bags always stocked and the trash emptied regularly. Last place had the same fee and while they had stations where you could get bags, they were never stocked. As I said I am in the process of moving to a bigger apartment there and their move out requirements are NO DIFFERENT than than any other complex I have moved out of. Carpets professionally cleaned, holes patched up, etc. Yes they say there are charges for certain things, its a deterrent, because there are people out there that would take every light bulb with them when they moved out, put HUGE holes in the walls and never patch them or leave a ton of stuff in the apt they didn't want. The small $300 Security Deposit they charge goes FAST when they have to fix a wrecked place. So it isn't the complexes fault they have to charge that stuff, thank the jerks that left the apartments torn to up long before you, that caused them to have to charge those fees in the first place. I love it here, and sadly, just because the apartments are more expensive, doesn't mean you get a better class of people that are respectful of their apartment, community or neighbors. read more

I've lived at Bentley ridge for 17 yrs. I have a handicapped daughter so first floor ,parking limits my choices. When i first moved in it was really nice. Office people concerned and careing. Taking care issues promptly and professionally. Maintenance great. Landscaping and amenities kept pristine. But over the yrs. things have been going downhill rapidly!!!! The landscape is so overgrown with weeds along with the shabby bushes. The breezeways are HORRIBLE cobwebs hanging, trash everywhere so filthy dirty. It's embarrassing when friends have to come to my front door. I find myself apologizing. But the leasing office outdoor space is beautiful. And let's not forget prices always going UP UP!!! God forbid if u need any new carpet, appliances they May consider that an upgrade so expect an even higher increase. They offer no discounts for senior citizens long-term residents. But at every turn their charging u for every little thing. And don't forget the office staff always knowing they are right! So NO I would not recommend Bentley ridge. I'll be glad when I can move out read more

Bentley Ridge is fantastic! My dog and I hit the trails everyday and we continue to meet new and friendly people. The property is very well maintained and my townhouse is really up to date and quiet which I love - especially having a dog that tends to bark at sounds. The staff is very friendly and helpful. They are quick to respond to the couple requests that I have had. The clubhouse and pool are really nice. Typically you expect a lot of noise at the pool from kids playing, but it is generally on the quieter side which allows me to read or nap in the sun. I have enjoyed the events that they have for us as residents too. Its a good way to meet your neighbors and eat excellent food! read more

I almost didn't move here because of some of the bad reviews but then I noticed they were pretty old so I scheduled a tour and I am so happy I did. We moved into a brand new looking 3 bedroom townhome and the entire process of application, approval, move in and settling in was easy and flawless. There were a few minor maintenance issues we found after move-in but they were all fixed the next day! The office staff and maintenance staff are wonderful and responsive. I feel like a lot of the bad reviews were related to the apartments, maybe it is different in the town homes? All rental communities should rent to people of all types, ages, races and with pets and children (that's called non-discriminatory housing practices and it is the law). If you have a problem with kids or pets look elsewhere, but I think it's wonderful to hear kids outside playing and people walking their dogs and neighbors talking to each other. It really feels like a neighborhood, not just an apartment complex. No complaints. Love it here! read more

So we stayed in Bentley Ridge and can not believe we got a bill for carpet cleaning!!!! The apartment we left was cleaner when we moved out than when we moved in!!!! Very sad that they put a bitter taste in our mouth after being here for over 2years. read more

I have lived in Bentley Ridge for over a year now and I just love everything about it. I see that some of the other comments say it doesn't have a sense of community here but I think the exact opposite. The development does so much for its tenants. There is a community yard sale, pool parties, super bowl parties, movie night at the local cinema, a chili cook off, a Christmas decorating contest, a turkey give away at thanks giving and so much more. Everything I could imagine a complex should have Bentley has. It has a car washing station for your car, a gym, and a gift wrapping station. The gift wrapping station is amazing! It is so convenient! The staff in the office are always so helpful. I can't say enough about Stephanie, Allison, and Karen. The snow removal has been wonderful this year. Shortly after the storm starts it seems as though we have people salting or shoveling. I would have to say my most favorite quality about Bentley ridge is the location. You are only minutes away from anything you could possibly imagine. restaurants, shopping, theaters, tourist attractions, grocery stores, gas stations, route 30, pretty much anything you can imagine. I love that my husband and I are only 5 minutes away from all of this but we are still in the heart of Amish country. I would recommend Bentley ridge to anyone, single, married, or a family of 4! read more