Used to be good but had change of staff- now everything is messy and unorganized and staff does not…read morereturn phone calls. They increase the rent every year by $100 so getting way pricy for declining services.

Very nice place to live, the patios that face the Park are awesome. we do not have any complaints,…read morewhen you have a problem and call they are here to fix it. You are right in the heart of things. Wonderful place to live.

Well, I have a mixed review. They have their strong points and their weak points. Initially when…read morelooking for a place, it took 3-5 days and me calling back several times to get someone to call me back and set up an appointment to see the rental properties. We qualified under their terms and then put our money down for a place. They said we were approved on their end but then the owner came back and disapproved us. They never said on what grounds this decision was based. They did explain that ultimately, the owner decides. Then, Keith worked diligently with me to include texting and calling me back late in the evenings to accommodate seeing the other properties until we finally found one. What I don't understand is the following: Why requests to see a property like some others on Zillow do not have appointments we can schedule ourselves on availability. Why they wont let us put our deposit down on a home we have not seen if we know we want that home. Its cash money people haha. Lastly, when we finally found a place we wanted. they sent our documents via email which is great. I wanted to clarify something in the lease in writing but the docusign does not allow that. Since we are 2 signers, they would not accept a pdf with the added language. I was finally able to get something via email confirmation to the lease and use docusign. Another issue we had was that the home did not have a garbage disposal. They said the owner would not allow us to put one in and pay for any maintenance. Not sure why?? Makes no sense to me. These should be negotiable items. So far, I found the ladies in the office to be very pleasant. That's definitely a feather in their cap. Will update once we move in and state whether the carpets were cleaned well and the minor fixes were done.

If this is how this company treats prospective tenants, I can only imagine how they treat actual…read moreresidents. On Friday, 6/26, my partner and I scheduled a showing for Monday, 6/29 at 4:30 PM. We were specifically told that no earlier appointments were available, that we were the first people scheduled to view the apartment, and that we would likely have the opportunity to rent it. Based on that information, we both rearranged our work schedules, found coverage for our shifts, inconvenienced several coworkers, and lost income just to make this appointment. Then, just five hours before our scheduled showing, we were told the appointment was canceled because someone else had already rented the apartment. The cancellation itself was frustrating, but the way it was handled made the experience far worse. When I expressed why we were upset after taking time off work and losing wages based on the information we had been given, the Leasing Manager working on Monday, 6/29, told me they didn't understand why I was upset and that this was "just the process." If that's truly their process, it's a process that shows little respect for prospective tenants' time, commitments, or finances. A simple acknowledgment of the inconvenience or a sincere apology would have gone a long way. Instead, the response was dismissive, unprofessional, and completely lacking in empathy. Our time, our income, and the effort we put into rearranging our schedules apparently meant nothing. If you're considering renting here, be aware that even a confirmed showing may not mean much, and don't assume the company values your time the way you value theirs. There are plenty of property management companies that communicate honestly and treat prospective tenants with professionalism. Based on this experience, I cannot recommend this one.

you had 2 1/2 years to take care of it properly so my review is still standing and after numerous…read moretimes contacting you to take care of the mold, no one seemed to care so this review is accurate from me! Do better!

I've lived here for 7 years and was a very responsible tenant. After moving out, they charged me a…read moremonth of rent while I was no longer living there because they forgot to remove my autopay. It has been a month and I am still waiting on a refund. I have called the office and corporate several times and I keep getting the run around. Poor experience!

I love my apartment. Lots of parking available. Apartments are spacious with lots of storage. Pet…read morefriendly and dog park is awesome for residents only. Staff is very friendly. Safe! Very family oriented. Pool and work out room included along with sewer, water and trash.

Great place to live ! Convenient location to downtown. Nice and clean apartments. Awesome pool and…read morefriendly staff ! I would recommend anyone to live at manor apartments.

My wife and I moved to Woodcrest Villa one year ago. We have a beautiful two bedroom, 5th floor,…read moreapartment. We love it here, as does our dog Mona. There are plenty of activities, clubs, exercise classes, committee's, and entertainment to keep us busy. There is free transportation to the nearby Park City Mall, super markets, Leisure Lanes Bowling, Walmart, and Central Market to name a few. The food in the Garden Cafe for breakfast & lunch and dinner in either of the formal dining rooms has been excellent !!! The variety and quality of food is second to none. We eagerly await the opening of the new Viva Centre, which will house a new swimming pool, 300 seat theater, exercise area, and more. It will be the center of activity for all of Woodcrest Villa.

From the owner: Continuing care retirement community, retirement living, personal care, skilled nursingread more

I have lived here since May 2017 and have found everyone to be wonderful. Brian, the maintenance…read more person, is great. He could use more help however. Kinu is very pleasant and does a great job. I would recommend this place if you are looking to get what you pay for.

I have lived here since 2009. Apartments are roomy - more space than most for the $$. Also light…read moreand airy, well sound proofed. Neighbors - especially those of long term - are terrific. Windows have been recently replaced and parking lot paved. Trash chutes are nice. Individual room A/Cs, none in halls or lobbies. That said, much to be desired re recent management & maintenance. Resident turnover is high. On the floor where I live we have not had a working washing machine since last year & it is now July. The elevator is temperamental, and at this present moment stuck on floor 3 (in the middle of a heat wave). We are told that we will be getting a new elevator in the sometime future, and will be without service for apprx 8 weeks when that happens. I am handicapped, as are several of my neighbors. So if you are thinking of moving here, don't do it until the new elevator is installed.

I Recently moved out after only being there for 6 months. They take for ever for work orders, the…read moreone I placed took over 3 months and I went to the office multiple times to check up and let them know. As we were moving out in the pre-move out inspection they said everything looked great and that we didn't to be present on the final inspection. upon moving out we get the final inspection and they basically charged us for everything, even though we left the apartment cleaner than when we received it. The most ridiculous charge was $250 for removing baby proofing clips from the kitchen cabinets 6-8 due to "damages" as they were placed on with double sided tape. I even replaced them a few times with no damage whatsoever. I understand we forget to remove them, but $250 ARE YOU KIDDING ME. In conclusion: 1. rent isn't cheap 2. amenities aren't the best, we even had to pay to use the party room. 3. do not trust the pictures on the website 4. read the lease agreement in detail, as they have a million fees when moving out. 5. work orders take forever, as they only have 5 maintenance for 500 apts overall it my fault for not doing my due diligence, if I had I wouldn't have pick Kensington as my place of residence.

DO NOT RENT HERE I actually rate this place a zero -- trust…read morethe reviews. The apartment buildings are old & not well kept. Locks to the buildings are broken, packages are stolen, trash is everywhere & people smoke inside every single day. Neighbors aren't considerate. Bugs inside year round. Dryer doesn't dry my clothes. Bathtub drain clogs literally every 3 days. Parking lots are smalls. Trash everywhere. The leasing office is UNHELPFUL and the workers are SO disrespectful & rude any time you just go in to ask a simple question for help or address a concern. No one responds to your emails but they expect you to be prompt with paying certain fees or else "eviction proceedings could occur". Also cannot find any management info on their website.

I'm not sure why the other review is so negative. And the tenants they spoke too, live underneath…read moreus. They are amazing neighbors. The reason why it's so hard to get in here...is because of how GOOD it is here. Management is amazing!!! We were met with kindness and professionalism....and that still continues to this day. Shady Oak doesn't need a pool or fitness center to sell it.......the apts (I call condos bc they're as nice as one)...sell themselves. Not to say ...that I wouldn't be mad if they put a pool in...lololol. One person's "bad" experience should not reflect the majority. As for "the rich"..not living here....the other reviewer...seems pretty elite-ish. 100k combined....not nothing new here....just look at the nice cars in our parking lots. There's a perfect mix. And to assume that there is going to be crime here....is so off base. It's quite, beautiful, safe and a great place to raise a family. So please do not allow one crap review from steering you elsewhere. I recommend our development to everyone--if there is availability. The only reason ppl leave here is if they buy a home or get to an age where they require assistance.

Lived here for 1.5 years, by far the best apartment I've ever had. Neighbors were quiet and…read morefriendly, apartment was very spacious and all newer appliances. Priced well below similar complexes. Wouldn't have left if I hadn't bought a house. Excellent team to do business with, had a few minor issues with hot water and the freezer, but were taken care of promptly by the service team. Altogether a great experience and I would recommend them to anyone.