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    Bentley's Pet Stuff

    4.3 (21 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    4 years ago

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    3 years ago

    Horrible employees... lazy and rude... trying to wash my dog but somehow their self washing station is never working when I call ... strange

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    2 years ago

    Had a great grooming experience for my anxious dog. Macala was wonderful! Will come back!

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    3 years ago

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    6 years ago

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    Ask the Community - Bentley's Pet Stuff

    Review Highlights - Bentley's Pet Stuff

    The staff is super helpful, friendly, knowledgeable, and professional.

    Mentioned in 2 reviews

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    The Animal Store - October 2023

    The Animal Store

    (135 reviews)

    Sadly. I lost my female society finch unexpectedly. And her partner was calling and calling. I am…read moreso happy to find a similar society finch to keep him company. Also, my Betta passed due to cancer last year (I had imported him from Thailand but he had genetic disease). I finally decided to get another while I was getting the Finch at The Animal Store. Kevin and staff are so nice. I am impressed with how clean and well stocked the store is. What an amazing selection of critters of all types. The birds are beautiful. Probably the nicest pet shop especially for Birds that I have been to in greater Chicago. I will definitely be back if only to admire the wonderful animals. I was also to get good quality Dubia roaches for my Bearded Dragon. Great selection. I highly recommend ! It's a great one stop shop for me as I have many different pets and I can get supplies for all. A kids dream store.

    We traveled here from Wheaton looking for pet mice as the big chain stores were not selling them at…read morethe time. The reviews are not wrong about the small enclosures in-store but the animals are healthy and it's a small business-- what do people expect? Presumably you're there to buy an animal and will be giving them a better enclosure. It's a pet store, not a zoo. Compared to a big chain store it wasn't really that different, except that Kenn has more employees than you'd find in a chain store 5x its size (which says a lot about his priorities). He showed me the only two fancy mice that were available and when I asked if they should be bought together, he was honest. He said "I'm not going to tell you that they're bonded or anything, but mice do like to have company." He was clearly trying to ensure we didn't feel pressured to buy something we didn't want while also being honest about reality. He answered all of my questions about the mice and got me set up with the supplies I'd need without my even asking. He pointed out deals to us and offered us different solutions, immediately noticing that we had a budget. But the store had everything you'd need for a rodent there: toys, treats, enclosures, bedding, and the best recommended food. Two weeks later and the little mice we bought from him are healthy and happy-- and also beautiful. The grey one is really friendly and loves to be held, which is so sweet. The siamese one is a little standoffish but can still be held if you coax her out with a toilet paper tube. I did end up getting a larger 20-gallon tank for them that I found on sale rather than the plastic hamster cage I bought from the store (which-- again-- was kindly suggested by Kenn when it was clear we were worried about expense). Anyway, I really enjoy having these little creatures around. I'm thinking of going back to buy a rat!

    Petco

    Petco

    (69 reviews)

    On one hand, this store generally carries most of the items we need for our dogs and the staff is…read morefriendly and helpful. Petco also has a great customer loyalty program that offers substantial discounts and other promotions. On the other hand ... I don't know if it's a chain-wide issue, but this store has not been maintaining inventory like they used to. We feed our guys Natural Balance Limited Ingredient with "wholesome" grain, but their stock of various sizes and varieties has been thinning out. Last month, this store was sold out of a particular Kong toy. A helpful cashier called the warehouse and arranged for the items to be shipped directly to us. I received an order confirmation email that same day. The next day, I received a notice that the order was delayed. Then, one week later, I was informed that the order was canceled. I did not cancel it and no explanation was given (I was not charged). Last week, I received an email coupon whose subject line stated "Unleash Savings! $50 off just for you," but the actual coupon read "$40 off" (see screenshot). I pointed out the discrepancy to the cashier. When he scanned the coupon, it came up as invalid altogether. He spent considerable time and effort trying to get the bar code to work, but in the end he summoned the manager, who subtracted $50 manually. Petco needs to get its act together.

    I don't often write reviews, but everything felt a bit strange at this location…read more Today, my wife drove there with our two kids to buy a hamster, even though it's about 10 miles from our home because the location near us closed down (and by the way, the employees there were on a much higher level). When they asked to see the hamster, the employee said store policy did not allow that. My wife then explained that she wasn't going to touch or move the hamster, she just wanted to look at it because they were all hiding. After that, the employee asked whether we had a proper place to keep it. My wife said yes, because we had a hamster living with us for several years (3-4 years), and we had also bought it from Petco together with everything it needed. She even roughly showed the size of the hamster cage we have, but he said it was too small and that the hamster would be uncomfortable. After that, my wife asked to speak with the manager, and the employee walked away somewhere. She waited a few minutes and then went to the register to ask for the manager again. The store manager came over and said something along the lines of the employee thinking the hamster would not be comfortable, but then said that she actually could sell it to us. As strange as this may sound, by the time this whole discussion with the employees was over, the kids no longer wanted the hamster -- they just wanted to leave the store as quickly as possible. Maybe this review will help someone save their time and nerves. Thank you for understanding.

    Bentley's Pet Stuff - petstore - Updated May 2026

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