Great selection of pet food brands and wild bird seeds. Special ordered what I needed…read more Always helpful. Good prices.

Great business and great people working there! The only place I go to keep all the critters fed.read more

This place is sooo much more than just a pet shop. The owners really truly care about the health…read moreand happiness of your beloved fur baby. They are educators as well, and I have learned so much from the owner Amy about how best to take care of my dog. They are like family and they like seeing our animals as much as we do. It's so refreshing to see business owners be motivated by their love of animals instead of just money. You cannot go wrong with this place. It's a win win situation for human and animal alike .

BUYER BEWARE! On…read more12/17/20 I purchased from "Whats In The Bowl Pet Shop" 15401 West National Ave. New Berlin WI. a "Huggle Hounds leather Bunny & Duck pack, #30794 under the name "Natural's." The price was $11.99 At the time of purchase I informed the sales person of my dog's breed, and age. I also mentioned that I wanted a "toy" that would be tuff, strong and most of all safe for her to play with. I was directed by the sales person to the afore mentioned toy. With her assurance that it would be perfect for my dog, thereby I purchased it for her. It must be stated that the reason I shopped at this "Premium Price Pet Store" is the perception that they are selling only "pet friendly" products and not the random, off shore products found at the larger chain stores. Unfortunately, in my case, that is only an illusion. Within less then 10 minutes my 10 month old Caviler had ripped a hole in the toy, had the Jute Fiber stuffing pulled out and the plastic squeaky insert in her mouth, which I had to pry from mouth to keep her from choking on! If I had not noticed this I have no doubt she would have been in serious trouble. I have NEVER seen a dog toy come apart so quickly! Yes. I know, there is a disclaimer on the back of the package that this is not a "toy." If not a toy, what is it, a wall hanging? I took the product back to the Pet Store, along with my receipt the next day. What occurred then only added insult to injury. I explained to the women behind the counter (owner?) what had happened. In what can only be described as an arrogant and insulting manner I was left with the impression that it was my fault for buying this item, and my dogs for putting it into her mouth! OMG! Whereby she informed me it was not their responsibility that I purchased this product! AT THE VERY LEAST; she should have said "I am very sorry this happened, can I give you a full refund, or help you pick out a more durable replacement?" That's called marketing 101 or "customer service." Which the "Whats In My Bowl Pet Shop," seems to have no knowledge of? I will take my business elsewhere, and encourage everyone I know to do the same. I am posting this review in hopes of keeping anyone else from making this kind of purchase and having more dire outcomes with their beloved pet.

We love this place. They have such unique options for toys, treats, and gifts. The back rooms with…read morethe fish/reptiles are very cool and interesting. The service here has also always been wonderful. We come in frequently!

Shutter this business with verbally and physically abusive owner. We had a grooming appt on March…read more1, 2025. Dropped dog off in early afternoon. Groomers explained that while the store closed at 5 that they would be running past 5 for our dog. The groomer called at 5:09 pm (time stamp of call attached). I immediately headed over to pick up our dog. I entered the store and walked to the grooming area and asked how it went and was told my dog was great as usual. Upon beginning to walk out of the grooming area one of the groomers remarked that I will be charged a dollar for every minute after 5 pm. I turned around and calmly indicated this was unacceptable. I believe a consumer has every right to dispute something that is patently wrong. I explained the chronology thinking that these groomers may not have been privy to the earlier conversation.They were adamant that this was my fault even with the explained background. They said late charges would be waived but if it happened again this would be strictly enforced. We prefer to support local businesses as often as we can. I thanked them for the consideration and tried to pay. Without any provocation or effort to understand the interaction, the owner of the store aggressively approached me. In a loud voice attempted to dress me down for being rude to his groomers. Without taking his bait, I calmly indicated that he misunderstood the situation. He began screaming at me in a profanity laced tirade while repeatedly pointing his finger in my face within a foot of me, while repeatedly calling me an asshole. I respectfully requested that he stop verbally assaulting me and not point his finger in my face. Not once was my tone above conversational, even mentioning that he was the only one yelling and being disrespectful. He continued his profanity laced tirade and finger pointing for at least 7 minutes. I continued to try to reason with him to no avail. After the tirade wound down he walked over to the grooming area and advised that all my dog's future grooming appts were to be canceled. Overhearing this, as he walked back to the cash wrap, I asked if he had just canceled all future grooming appts for my dog. He screamed yes and continued to tell me off some more. I calmly asked this owner if it might be better to step back and interview all groomers that day to truly understand the situation. For a moment it seemed cooler heads prevailed and he said we can keep our next appointment, but that my daughter was not allowed to drop off or pick up, and that I had to and if the lateness occurred again we would not be allowed back. Again, although his behavior was reprehensible and unprofessional, I did not take the bait and simply replied asking if we were able to keep our remaining appts on the grooming schedule or just the next one? Seemed reasonable given what had transpired. At this, the owner restarted his profanity laced tantrum and inappropriate finger pointing, adding that he wanted me to get out of his store. He aggressively walked over to the door where my dog was standing and seriously approached my dog in a threatening manner. While keeping my dog in view so as not to have any animal abuse occur, I looked at the owner and, again calmly asked if he prefer I leave immediately or after I pay. He didn't even respond, so I proceeded to pay for the grooming ridiculously even adding a tip even after all that had happened. After getting my receipt I tried to leave, and instead of leaving well enough alone this owner continued his childish tantrum also yelling that I should never come back. I responded that this would not be a problem and that it was so unfortunate that he injected himself into the situation without doing any due diligence to understand what had occurred. I went above and beyond to remain calm making every attempt to diffuse his ridiculous behavior. He should not be in customer service. He should not be allowed anywhere near families most precious members. He is unhinged and his behavior is dangerous if not illegal.

They have an amazing setup to visit animals. I adopted 2 kittens from them, got all the supplies at…read morea discount and both were fixed with the money from the adoption.

I frequent this location to get items for my pups. This store has an excellent variety of items…read morefrom all the different kinds food (large frozen as well). I like that they only carry products that they believe in. They truly do have a good selection of all the products they carry, from toys to treats to supplies. I will say- Most of the time the customer service is excellent, but sometimes that isn't the case. There have been instances where they make you feel like you're bothersome. (However, I do understand how hard customer service is!) They usually have shop pups that great you when you come in! Obviously a pet friendly place. They have nail trimming events and other fun events, like pool jumping contests for the pups in the summer. They have a loyalty program as well that includes buy a certain number of bags of food, get the next free.

This place is perfect neighborhood pet store. They are always so friendly to my dog when I come in…read more They have what I need every time. I also love their participation in community events. Really a local gem.

I've become a pretty regular customer here and I realized I should re-hype this place. It's a great…read morestore for pet food and toys with a family feel. They're always having little events and promotions and lots of customers bring their dogs. They have a good selection of both dog and cat items. My thing recently has been the pouches of cat food for extra hydration. My cats like the Weruva brand of those so I like to get them here. For some reason I always have better luck buying some cat food from the store rather than ordering by the case online, though of course I do that too. I've also picked up quite a few mousie and catnip and silver vine toys for my cats--silver vine has been kind of a revelation btw. I've even gotten a few dog treats up at the front register for friends' dogs. The single dental treats are hard to resist and the dogs like them. The people are always friendly and happy to offer recommendations. I have multiple sources for my pet needs, but I'm always happy to give Mac's my business. Can't say it enough.

This place is fantastic. The owners, Ken and Tiffany, strive to make shopping there as convenient…read moreand positive as possible. They have an incentive plan so that once you reach a certain number of points you get a rewards card to use in the store. They will special order food for you and answer any questions you have about pet food or products, and they pride themselves on doing research about their products, to ensure quality. In addition, they have hired (always) the best staff. Each staff member has their own knowledge set and will also answer questions. They also are wonderful about retaining customers' names for that added personal touch. Their staff is intelligent, polite, kind, and helpful. I am so grateful to have this business in Hales Corners. They are only a half mile or so from the freeway exit and just south of Grange.

Just as great as the Franklin location, and their rewards program is linked so you can still earn…read morepoints on purchases! Franklin is closer to me but the Hales Corners is also super convenient for me. Happy Tails is located in the strip mall adjacent to Festival Food on Hwy 100. Plenty of parking and close to the Dollar Tree if you need to pop in there as well (who doesn't!) for some items. The store is very clean and well organized. Toys, treats, food, grooming supplies and more. Prices are clearly marked on everything as well as the bulk treat bins. The staff are quite knowledgeable and takes time to listen and answer questions to the best of their ability. I'd definitely recommend to anyone. They carry high quality brands at competitive prices.

They're great! The staff has been so helpful in helping us figure what to buy and how to take care…read moreof our new hedge hog. Makes you feel good about supporting local!

They have everything my pups need! Z, my picky eater, has tried so many kinds of foods. The folks…read morethat work there are always willing to talk through the selections. I know they don't have to- and I'm so glad that they take the time. And, I've found a food Z likes!

I've been there a handful of times and each time I was met with unfriendly staff. I went looking…read morefor a probiotic with my puppy and was told to leave since he had diarrhea. All of his stool tests were normal. Went back two more times and when asking for something their response was " we don't carry that ." Never helped to find another store that does carry it, or an alternative suggestion. Won't be going back.

The employees are very friendly and helpful. I was surprised by how much inventory they had for how…read moresmall of place it is. I'd much rather purchase my dog's supplies from here than a Petco or PetSmart. Support local!