Pretty upset that I was told about the oil change procedure and how difficult it is. And how much it costs to change the oil every 6 hours of operation. Also upset about the gift of a graphics kit. When I got home and opened it it was missing half the pieces. Someone opened it and took the number plates out and then stapled it back closed. I'm pretty upset and I wish I never would of bought a bike there!!! read more

Went there to buy Polaris Quad. The salesman Nate was ok, the sales manager was a piece of work. His arrogant, smug attitude cost Salesman the sale. Will never go back there again or tell anybody I know to go there! read more

I have a very old Suzuki, haven't able to find a set of tires after two years of looking for them and I called these guys up and the lady on the phone was super nice and was able to somehow find a matching set after a couple minutes of looking and called me back when she did. It was a great deal too, $155 for two tires compared to $100+ when I was looking online for similar tires. They ordered them on a Monday or Tuesday and they were ready Friday. Went to pick em up and the guys were really cool and nice too. Awesome showroom, definitely would come back to buy a new bike whenever the time comes. I had a great experience with these guys. read more

I WOULD GIVE ZERO STARS IF I COULD **BUYER BEWARE ** WILL TELL YOU ANYTHING TO SELL YOU A BIKE My husband bought a KTM Demo model from Bentley's. When the bike was sold to us, four workers, the Salesman, a Manager, and two technicians, all told us that the bike had a Rekluse clutch in it. They told us it was such a good bike and we could not beat a Rekluse clutch. When we went over the bike with the technician, he told my husband it might take some time to get used to the Rekluse clutch on the bike. My husband bought the bike as a bike just to ride around on for fun. After a few months, about 10-15 hours on the bike, he was having issues, so he decided to take the clutch out. Only to find out that it was not a Rekluse clutch, but a stock clutch. He contacted Bentley's in Murrysville to let them know, and the customer service was horrific. They basically called him a liar, saying that they (the salesman and manager) never said that it had a Rekluse clutch when selling the bike to him. When my husband told them that he wasn't trying to get anything free, he just wanted them to be aware of the issue, the manager told him he would give him a discount on an OEM Clutch plates, which the discounted price was at least $100 more than what we could get it for online. My husband said no, he would take the Rekluse that he thought was in his bike at a discounted price they told him no way. My husband said that this is why they have poor customer reviews on Yelp and the manager hung up on him! I will never buy anything from Bentley's ever again, nor will my family and friends. My husband and I are at the AWRCS races, and I will make sure everyone I talk to knows how horrible this place is! read more

I won't be back. Went to go check out a bike that Cycle Trader said they had in stock (Yamaha XSR 900) and when I got there they didn't have it. Should've known better since it also showed they have an XSR 700 and it's not even in the US yet. No big deal, I knew it was a possibility but figured even if they didn't have it, it would be worth checking out as I was shopping around anyways. Basically I am looking to buy my first real bike and trying to sit on a lot of them to see what feels right to me. As of now the Kawasaki Z900 is on the top of my list but there is one more bike I want to see in person before I pull the trigger. (XSR 900) The salesman I dealt with started talking up a couple other bikes. When I told them that I had already sat on them and checked them out at other dealers and wasn't interested he kept trying to sell me on them anyways. Every other motorcycle dealership I'd been to was a good experience and they all listened to what I was wanting and thinking and they all were good about helping me out and making recommendations based on my experience and wants. This guy seemed like he heard nothing I said and just wanted to sell me a bike, even after telling him I had no interest in said bike. I pretty much knew what I wanted but knew I had to see an XSR in person before I made a final decision. I told him I was going to find another dealer that had one to check out and he then told me if I wanted to put a deposit on one he could get it in for me to check out. I want to see if I like it in person and if it feels good when I sit on it. Why the F would I put a deposit on the thing? I left and never will they see me again. I've had good experiences everywhere else I've been. Mosites, Barnes Brothers, Extreme, West Hills Honda, etc. Don't waste your time at Bentley's. read more

They can and will try to rip you off. Extremely dishonest about pricing and promotions. Even when you get them to the lowest price they'll go, they'll still try to manipulate the last bit of money out of you. I walked right out the door and got the same bike for 1000 dollars less on a 2016 30 minutes down the road. If I could give 0 stars, I would. read more

Stopped in for a quote. Left two ways to contact me. Was told the manager was at lunch and they would call me later and wrote my info down in a customer book. 3 weeks later and we also called and left a message and no call back. Great way to treat your customers. read more

Save your money and go else where..just had my kids top end redone and they charged us $400 for a 2hour job..we get the bike back and my kid rides it for 15min and comes back burned and covered in antifreeze because they cracked the radiator why'll it was at there shop..so they don't wanna make it right and try charging us for something that happened at there shop..so they get Ktm to cover there mess up an then try charging us $75 for a 20min repair that was there problem how is that right??? Very unprofessional and this is the 2nd bike of ours that they've messed up an we just spent over 30k at this place an this is how they treat you..so beware save your money and look into other shops needless to say we're taking there sponsorship off our bikes and making this known..475 for my kid to get burned by antifreeze and to deal with a bunch of unprofessional assholes read more

In the market to upgrade my motocross ride and noticed special pricing for several KTM models on Bentley's website, appeared well worth the drive. Heard a lot concerning their negative reputation but first impression on arrival, nice showroom and large inventory, looks promising. I was assisted by the financing guy, their salesman (yes singular) was busy, and you know where this is going with answering my questions. After an hour the salesman was free and we played the running back and forth to his manager game for another hour. In the interim I walked over to parts to see if they stocked a specific helmet. Apparently I was disturbing the two gentlemen behind the counter so back to aimlessly wandering the showroom. If you want to work in sales there are certain qualities required: 1. Personable 2. Product knowledge 3. Appearance and 4. Personal hygiene. The salesman had 2, 3 & 4 not personable, but new and that may come with time. The sales manager had only product knowledge, draw your own conclusion! Well three and one half hours after arrival and the price wasn't as advertised. I exited the dealership with the sales manager spewing that I would not beat that deal anywhere. Fast forward and a shiny new KTM is sitting in my moto trailer, not purchased at Bentley's, imagine that! Good place to look at bikes due to the inventory. As for purchasing, don't waste your time, smoke and mirrors! read more

Was in today to look at atv's. Was treated with a positive attitude and showed many different options. Was in the decision making process between Can Am and Polaris. I must say after my experience today, I will be choosing a Polaris. Will upgrade my rating to 5 stars once I finish the transaction. The only bad thing is that they are closed on Wednesday. If they were open I would be buying it then. See you guys on Thursday. read more

DO NOT GIVE THEM YOUR BUSINESS. Yes, they have some good deals BUT when it comes time for service or support plan on getting the shaft. I bought a new Polaris Sportsman WV 850 from them and after 6 hours...yes, 6 hours of use the machine would no longer move once in gear. I called to see if I could get it into the shop for repairs and they said it would be about 2 months. I spoke with the general manager and the short of it was he told me deal with it...it's spring time and everyone wants their ATVs serviced. So now I have a $15k paper weight. Luckily, Snow's Polaris in Coraopolis is ran the way a shop should be run, and although they did not sell me the machine they squeezed me in to fix my quad. I will NEVER recommend Bentley's, all they care about are sales, not the actual customer. read more

Terrible service, they lied and told me whatever they had to so i would buy from them. I would pay more somewhere else before dealing with this place. Typical trashy salesman and finance department. read more