A Diamond in the Ruff located in Okawville, IL ... 4 mins off I-64 ... Great Customer Service &…read moreCheck out their World-Class Service Department ... Family Owned & Operated!

these guys got me in, did the deal and I was out less than an hour. Nice. Ukrainians. My peopleread more

Paul has been fantastic, and I've never had a shop able to immediately work on my vehicles like…read morethey were both visits. Very transparent, honest about that needed to be done (in my care, a lot, all of which matched with the age and mileage of my car), and had zero hesitation to give me a "priority list" for the work as I wasn't able to do it all at the same time. Car running better than ever, will absolutely be returning.

I bring my truck here for every service. It's cheaper for them to do my oil changes than myself…read more Super friendly and fairly quick. Can't give them a good enough reference. Military discounts and military friendly! Support this local business Mascoutah, Scott AFB, Shiloh, OFallon...

If I was not pressed for time, I would have taken my car to another Chrysler dealership. It took…read morethem 2 weeks to fix a minor issue with my car. They never once called me to give me a estimate or even let me know my car was ready for pick. They however, did a great job repairing my vehicle. Thats the only reason I gave them 3 stars instead of 1. The customer service was terrible! Didn't even get a thank you back from the grumpy old man who was upset he had to get up from his desk to cash me out. This place will not see another penny of mine. Recommend anyone interested in taking their vehicle to this place think twice. The Auffenberg dealerships in O'fallon are definitely worth the 10 mile drive.

Do not deal with them. Their service department is rude and try to swindle you out of money after…read morethey tell you it's 100% covered by the warranty. It's been one headache after another.

I recently traded my 2020 Jeep Cherokee for a 2016 Ford Expedition from Next Lvl Auto Sales. I was…read moretold the Expedition was in great condition. Within less than two weeks, we contacted the dealership about a noise that had been present since we received the vehicle because it didn't seem right. They inspected the vehicle and informed us that the repair needed was not covered under the 3-month/3,000-mile warranty, despite our salesman, Jason, telling us the warranty would cover "just about anything." We agreed to move forward with the repair but also requested either a refund or the return of our original vehicle, given that we had only had the Expedition for two weeks. They charged us $300 for the repair, and unfortunately, it did not fix the issue at all. I picked the vehicle up yesterday, and the noise is still clearly present. They have refused to reimburse us. We feel extremely disappointed and misled. The dealership promotes values like "build relationships, serve people, and expand God's kingdom," but our experience did not reflect those principles. I hope they reconsider how they handle situations like this in the future. Frankly, I hope they can one day behave like a reputable dealership in the future and make situations like this right. I also hope they learn to truly practice what they preach as far as their mission goes. I am almost positive Jesus would be ashamed that they are using religion to con people.

My name is Chris, I was recently sold a lemon car a 2020 jeep wrangler Rubicon of March 31 2026…read more This car is not even 30 days old, I've been dumping coolant in the engine everyday non stop, I had a check engine light come on the dash. So, I decided to go get it checked out. I took it to holzhauer and had them check the problem, they told me that they wasn't going to do anything about it cause "it's a used vehicle you know what you got." This place doesn't do anything to help a person when they know about a cars problem. Cause im pretty sure a dealership wouldn't just buy a car off of trade-in without knowing what's wrong with it. I haven't even made my first payment yet and they will not do anything for me. I'm writing this hoping a person will see this that is interested in a new vehicle and just save their money and not deal with this place! All my money that I saved up for a down payment on a car is literally gone, and now I can't even use my 20 day old vehicle. So please, if you read this and show interest, take your money elsewhere to save you the trouble. If I could give this place zero stars then I would!

I recently contacted Holzhauer Motorsports after seeing a trailer on their website and worked with…read morea salesperson named Nic. I live 725 miles away and have never visited or set foot in this dealership, but I was seriously interested in the trailer and even provided my credit card information for a $500 deposit to show good faith. After thinking it over, I decided not to purchase the trailer because I was concerned about my ability to safely get in and out of it. I am a disabled veteran with a severe spinal cord injury, so accessibility is extremely important for me. When I informed Nic that I needed to cancel the purchase, he told me that I would not be getting my deposit back -- even though I never visited the dealership, signed a purchase agreement, buyer's order, deposit agreement, or any document stating the deposit was non-refundable. There was also no discussion whatsoever about the refund policy of the deposit in the event I decided not to proceed with the purchase. This experience was extremely disappointing and unprofessional. Keeping any person's deposit with no signed documents and no disclosure of a refund policy is unacceptable. I cannot recommend this dealership based on how this situation was handled. I have also registered formal complaints with the following: * Illinois Attorney General's Consumer Protection Division * Federal Trade Commission (FTC) * Better Business Bureau I would be happy to update my review if and when the dealership refunds my deposit.

The service department went above and beyond for us . We stopped here to charge our car , had some…read moreissues and they were very kind and helped us ! We would have been stranded 1000+ miles from home had they not been so caring . Great job guys !

Purchased a car there today. We had priced a 2011 Traverse at another dealer - 20000 miles for…read moreabout 25k. Went to Meier and Eric Stiegman assisted us. He was able to get us into a BRAND NEW Traverse for that same price after finding us several rebates available to us. Mr. Rueter in the finance department was also awesome and made sure to get us the best interest rate he could find for us. We were there for several hours while these gentlemen worked their magic and I can say that everyone we encountered was friendly and seemed genuinely happy to be working for the company. I highly recommend you check out Meier if you're in the area looking for a car. Eric Stiegman is a fantastic salesman and he and Mr. Rueter will do what they can to get you into the car you want at a price you can handle.

Dear Service Manager,…read more I am writing to formally express my frustration and disappointment regarding the service I received from the service department at Monken's Automotive. I brought my vehicle in for repair on March 20th because it was having issues shifting properly and struggling to accelerate. My father is currently on hospice, so having reliable transportation is extremely important for me right now so that I can travel to see him during this difficult time. Last week I received a call from your service department informing me that my vehicle was finished and ready for pickup. However, the moment I put the vehicle in drive, it immediately began jerking, struggling to move, and failing to shift correctly -- the exact same issue I originally brought it in to have repaired. I immediately returned to the service department and asked if anyone had actually test-driven my vehicle before calling me to pick it up. Ethan informed me that the vehicle did not have enough gas for a test drive. However, the vehicle still had approximately 40 miles of fuel remaining. Regardless, anyone moving the car from the service area to the parking lot should have been able to recognize that the transmission was not shifting properly. Despite the repair not resolving the issue, I was still charged $900. As of today, I am still without a properly functioning vehicle during an extremely difficult time in my life when I need it most. This situation is unacceptable. I trusted your service department to properly diagnose and repair my vehicle. Instead, I was charged a significant amount of money and given back a vehicle with the same unresolved problem. I am respectfully requesting that management review this situation immediately and provide a resolution. At this point, I believe it is reasonable to request either a proper repair at no additional cost or reimbursement for the $900 charge, given that the original issue was not resolved. I would appreciate someone contacting me as soon as possible to discuss how this situation will be corrected. Sincerely, Angelica Garcia

I worked with JJ on trading in and purchasing a vehicle. From the initial availability to…read morediscussing extended warranty and financing, he was a pleasure all the way around. Stayed in communication, never pressured me into a sale and was very transparent. Just a really personable guy that wants to see you get into the right vehicle. It can be an intimidating and overwhelming process to purchase a new vehicles these days and I walked out of several larger dealerships in the area before I found JJ and the entire Monken staff. I can't recommend them enough. JJ, CJ, and Bob were all absolutely fantastic!

I get regular oil changes with them. They are quick and friendly. The other day in zero degree…read moretemps my low tire pressure indicator popped up. Drove to Jensen. And was able to pull into the bay for a courtesy air pressure check. In and out less than 5 minutes.

Floyd was the salesman that helped me find my car, he was so professional, helpful and friendly!…read more10/10 I would recommend going to him. He was very patient with me and helped me find the exact car I wanted! The whole team was extremely helpful and made the car buying process stress free.

I got truly great service and honest repairs to my 2014 Mustang. I was VERY pleased. They even…read moredrove me home so I wouldn't have to wait! This is definitely my new car repair shop. And hopefully I won't need them for a long time...

Made an appt online. We received two flyers in the mail. One for a free oil change for the first…read more100 patrons or 20% off a flush service. I realized after the fact the one you had to call and schedule. The owner Corwin went a head and let me have a free oil change as a new customer. Only charged me for the tire rotation service. They also did a free diagnostic and were able to show me on screen what's going on. Pictures included. They offer shuttle service if you need it, snacks, and drinks upon waiting. They apologized on my wait time going over than expected. ( given valid reasoning) very nice staff. Complimentary water with coaster in the car when you're services are completed.