Very disappointed with my experience at this dealership's service department. I dropped off my van…read moreon Tuesday and was never told there was a 2-3 day backlog before they would even begin looking at new drop-offs. After not receiving any updates, I had to stop in on Thursday because no one returned my calls. At that point I was told my van was supposedly second on the list to be worked on Friday, yet I still received no call or update. I ended up stopping by again because getting anyone to return a phone call seems nearly impossible, and they're closed weekends. Poor communication has been the biggest issue. I understand they recently bought out the previous dealership and may be going through changes, but customers should still be kept informed. Saying the phones aren't working isn't an acceptable excuse when calls are apparently being answered and messages are being taken. A simple update would have gone a long way. This has been one of the most frustrating customer service experiences I've had, and based on this experience I would not return.

We had an appointment for a state inspection on June 23, 2026 @ 930am. The truck was not ready…read moreuntil 11:30am. It took two hours for a state inspection. This time frame is not acceptable. We were not pleased at all with the slow service. The receptionist at the service desk however showed excellent customer service.

Great Car selection on lot amazing customer service Patrick was our Salesperson; this location was…read morerecommended to my husband & I from a gentleman that has bought cars for this Lot... Patrick was there Salesperson as well. Very strong team there they all help one another and go over and beyond for their customers. Crews Family * Lisa & Steven* Highly Recommend 10+++ rating Great Teamwork! Melrose Ave Roanoke Va ** purchased 2023 Ford Edge AWD...**

Excellent service. Great cars. App is easy to use. You get bonus points. They follow up with you…read more Great experience. Would recommend!

I have dealt with this dealership for several years and put up with horrible service. Something is…read morehorribly wrong when the service department will not answer their phone calls Management was made aware several times but no corrective action taken. I can only conclude they don't care. So I finally wised up and took my business to Magic City Ford.

Berglund Dealership in Salem - BE WARNED. They sell brand new cars with paint damage…read more This dealership sold me a beautiful Mazda CX-5. My first new car in 20 years. Beautiful that is, until I discovered damage to the paint (SWIRLS all over the hood and to a lesser degree on the side panels) 10 days after the purchase. I had planned to wash it that Saturday. This is something you cannot see outside of direct sunlight. I contact the salesman at the dealership and he offered to "correct it" (as they should; damage on a NEW car by improper washing/detailing), They washed it and the damage was still there. I took it back a second time. They washed it again. In the end, all they did was wash it for me twice. I contacted Mazda directly, in good faith, to have the paint corrected under warranty, or reach some fair resolution. Instead, I received a very impersonal email advising me that the sales manager "confirmed there were no swirl marks on the car when I left the lot". When Mazda contacted the dealership for details, both the sales manager and the service manager there blamed the damage on me. I have yet to wash the car myself to this day; Berglund has washed it THREE times. So now I will have to pay out of my own pocket to correct damage this dealership caused to a brand new car. The sales manager said to me in person the day I spoke to him, that I could "walk out on the lot at any time and find several cars with similar damage." Brand new cars. What does that say about Berglund? They're obviously 100% OK to sell damaged cars to customers. My request was to reimburse me the $500-700 to correct the paint the proper way. That went over like a lead balloon. I sincerely hope that anyone considering doing business there will thoroughly check any vehicle you consider purchasing in DIRECT SUNLIGHT for paint damage, because once you drive off the lot THEY SIMPLY DON'T CARE. PS - Also, if you still proceed to buy from this dealership, MAKE SURE you completely check the car from top to bottom BEFORE you take their little "survey". It was drilled into my head how important it was that I give 100% A+ on everything or it hurts the salesman. Thankfully, I waited. I now have a brand new car with damaged paint caused by Berglund, and blamed on me. It's a disgusting way to do business and they know it. I was cordial, understanding, and patient while they gave me their word it would be repaired. In the end, it's about the money. Customer service is the very last item on the list for this crooked place. NOT RECOMMENDED. NEW cars should have NEW paint. Good job, Sales Manager Matt Bishop. Good job, Bill Carlucci salesman. Good job, Johnny Mason Service Manager. Good job, Robbie Brookshier General Manager. GOOD JOB cheating a Roanoke native then lying about the damage.

Deeply Disappointed -- Theft During My Vehicle Purchase Experience…read more I purchased a brand-new Kia Carnival from Hart Kia October 2025 and was initially excited about the process. Unfortunately, that excitement quickly turned into frustration and disappointment when my cell phone was stolen by one of the dealership's own detailers while they were cleaning my new vehicle. What made the situation even worse was how it was handled. When I reported the theft, the General Manager, Woody, was unapologetic and offered no meaningful assistance or sense of accountability. I was left without my phone for nearly a month until the thief eventually turned it on -- which allowed me to locate it and confirm his address. It's deeply concerning that something like this could happen at a dealership during the purchase of a new vehicle, and even more troubling that the management showed so little empathy or urgency in addressing it. I hope Hart Kia takes this feedback seriously, reviews its hiring and security practices, and ensures no other customer has to go through an experience like this.

Came in to check out one of the vehicles they had on the lot. Not a single person acknowledged me…read morewe sat there for about 10ish minutes. I just was stared at which was fine because it's their loss honestly because they had the exact make and model I've been searching for, but they lost my business from poor customer service.

They do not allow an outside pre-purchase inspection and will not share service records, even if…read morethe vehicle was bought and serviced all its life at a Berglund facility. The 149 point inspection is subjective to say the least. No warranty on a vehicle costing over 20k so that would have left me very vulnerable with no recourse. Not reassured by the back and forth discussion that ensued. Your purchase will be your risk, beware.

I needed a car urgently. Before I took my seatbelt off to exit my car and go look at their cars,…read moreBuddy Davis was standing beside my car. He was very friendly and knowledgeable and showed me some cars then we test drove two of them. They had what I was looking for. He had answers to all of my questions and even put gas in my new, used suv. He explained and pointed out all of the options the vehicle came with. My overall experience at the Franklin Road Berglund Used Car Super Center was very pleasant. All three people I interacted with were kind and professional and they supplied me with coffee while the financing arrangements were being made. Coffee is always a plus. I do recommend this dealership to others and Buddy Davis specifically. Scott W. Roanoke, Virginia

Kenny is the man! Helped me throughout the entire process and made it so smooth. You can tell he…read moretakes his time with reconditioning the cars to make them almost as new! Thank you!

Kenny Martin is one of the good guys. He didn't have a business profile up on Yelp, so I just went…read morethrough the hassle of putting one up because I wanted his name out there. We had an issue that came up and Kenny went over and beyond to help us out. I will continue to drive 2 hours each way to buy a car from this man and would recommend him to anyone. Thanks, Kenny! The Black Family

Bob and Jeff were honest and helpful when I was searching for a car for my daughter. We talk about…read moreprice and the type of vehicle I wanted. Within 3 days, I had the perfect car for my daughter at the price we discussed. It was a smooth, carefree experience that made me happy I took a chance on the wonderful small family owned car dealership. No used car will be perfect but the car I purchased was clean with very few cosmetic issues. I have had the car now for over a month with no issues. If you're looking for a great used car, give the Car Corner a visit. You might just find what you're looking for. Thank you Bob & Jeff for such a wonderful experience!

From the owner: For going on 40 years, we've been Roanoke's premier destination for quality cars, trucks, and SUVs…read morethat last a lifetime at Bob's Car Corner. With the best selection of quality, pre-owned vehicles all inspected before sale and the most knowledgeable and cordial sales staff around, we treat all of our customers to a comfortable, no-pressure environment so they feel assured of their choices and that the vehicle they choose is perfectly suited to their needs, taste, and budget. Whether you need a simple sub-compact to commute to work, or a minivan to fit the whole family, you'll find what you need on our lot.

Glenn was super nice and made the experience buying our new Subaru a seamless one. I would highly…read morerecommend Brambleton imports and especially Glenn to anyone looking for a used car.

After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last…read moreyear, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new stores and restaurants, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Brambleton Imports in Roanoke, Virginia, is the perfect example. After an incident I had with my first salesman there that caused me to loose his trust, I inquired among my friends, community leaders, and business owners, more in depth about their opinion of Brambleton Imports. Every single one of them had a positive opinion and wonderful impression of this car dealership that has been in business for around 30 years and who's founder and owner, Robert "Woody" Woodward, is still involved in its operation. With this excellent background about the business, I decided to return with a retired pilot who was a friend of a good friend of mine, and deal with another sales consultant. For in sales the customer is not owned. He has to be earned all the step of the way. And I am a firm believer of Relationship selling. "Relationship salesmanship, is a sales approach that prioritizes building trust and long-term relationships with customers over simply closing a deal. It involves understanding the customer's needs, offering tailored solutions, and fostering a genuine connection that leads to ongoing partnerships." This second time when we arrived, we found Sales consultant Danny, in his office and went to him. He did an excellent job in listening to both of us, in explaining what they had available at the time, and in taking us for a test drive, first of a Honda Accord and then of the 2022 Lexus ES 350 Luxury Edition, which I ended up purchasing cash, with my 5 years of savings and investing with this goal in mind. After all, I once taught at the university level a very popular course titled: "How to Make Your Money Grow." On the second day, I went to put together the deal. Danny gave me a copy of all the paperwork with the description of the Lexus and one with a photograph of it on top, and a breakdown of the costs and total payment I needed to have the check made. He also gave both my friend and I a Brambleton Imports cap. What is even better, he introduced me to Woody, the owner of the dealership, and wonderful person, who congratulated me for the ownership of my new car, and told me to come by anytime if I needed my car washed. On the third day, Danny understood that it would take some time to gather my high-interest savings and investments, together and transfer the amount to my Credit Union here. As a sign of good intention I wrote a deposit check for $1,000 and handed it to him. Today, we successfully finalized the deal, it was a win/win situation. He not only obtained my business, but what's even more important, my trust and my future referrals. And I received the beautiful Lexus of my dream. His delivery of my Lexus was exceptional. He showed me how some of the basics worked, connected my cellphone Bluetooth with the car, and programmed my home address.