They figured out in a couple of hours what another dealer who had my car for two days couldn't…read more Patti the service advisor was great as was the parts department. They offer a shuttle service and I appreciated the ride back. I also appreciated they didn't try to take advantage and sucker me into repairs I don't need

They do not tell the truth. I had a 2010 Prius hybrid that I purchased back in 2017 from a…read morefriend's car small car lot with only 82,000 miles on it. It was in perfect condition and I started taking it the Haley for service regularly. My mother also has a 2006 Avalon that she always took to Haley for servicing. Things started changing in 2024 with their service department. They started bringing up things that were odd that they thought should be done. When we dare challenged it, my mother took her Avalon to another very reputable mechanic through her church and he told her that everything Haley told her that she needed done was absolutely bogus and outrageous and she did not need any of that work done. They came of with a "chewed wire" issue with my Prius and told me to fix everything it would cost me $4000 and it had 104,684 miles on it. It ended up being several sensors needed to be replaced, an oil change and a tire rotation and they found "no recalls" and it was inspected and I paid $1400. I have this report but they don't know it. I never took my car back there again. I had the experience of an ABS brake failure on 3/31/26 and totaled my car. I was not even aware of such a thing until it happened to me and my brakes didn't work while applying pressure in a parking lot. It was one of the scariest feelings in the world. So, I contacted the Brand Engagement Center to tell them what happened. Of course they deny my claim in a letter that brakes were just fine. I had pictures of bruises on my legs pushing my brakes so hard to prove it. My brakes failed and now I am paying a heavy price of a reckless driving ticket, paying an attorney and my insurance quotes are through the roof. Not only does Haley Toyota not stand by the customer, but Toyota North America doesn't stand by the customer. There is a class action lawsuit filed in April 2026 for this issue because of these brake failures happening to people all over the Country. I will be a part of this as it has messed up my life in ways they cannot comprehend. Sincerely. Linda W

I recently purchased a 2016 Acura ILX from Parks. I hadn't considered an Acura as my next car but…read moremy partner persuaded me to look at this car during my recent search. I'm glad I did. Working with Jim Thomas was outstanding. He defies every stereotype of a car salesman. Personable, funny, knowledgeable. I did not feel like "just another sale". I felt like a very valued customer. I left with a beautiful car and the knowledge that Jim and Parks are going to continue to be there for me as an Acura owner. I hope to drive my Acura for a long time, but when the time comes for something new, Parks has likely earned themselves a repeat customer.

Ok, so I've been battling with the finance guy and the sales manager at Parks for the last couple…read moreweeks about some issues with our deal that have been dragging on far too long... almost 3 months to be exact. I've gotten no where, and have been pretty frustrated considering how great the initial purchase was. Well, here's my updated review. Parks Acura/BMW/Audi got a new GM about 3-4 weeks ago. His name is Bob Geiger, and after finding out about my situation, Bob called me personally to see how he could make this right. After explaining what the issues were, Bob went to work. Within 2 days, both of my issues were resolved to my satisfaction. Bob brings a new perspective and fresh management to this location, and he truly cares about the customer. With his leadership, and commitment to customer satisfaction, I feel confident they can earn my business again. Thank you Bob, and we love the new RDX!

They say it's not what you do when everything is going well that counts--but what you do when…read morethings don't go as planned. This is still an ongoing situation, but I'm hopeful that, in time, relationships can be repaired and we can move forward. To start with the positive: Sam, the service manager, went out of his way to get me in for a state inspection. It wasn't urgent for them, but it was for me--especially after being reminded by Floyd County PD that driving with an expired inspection (mine had lapsed since August) wasn't acceptable. I called Priority because they've always taken great care of our Odyssey. They got me in quickly and handled the inspection, oil change, front brakes, and tire rotation--excellent work as always. During that visit, they also identified two oil leaks and a couple of non-urgent issues we planned to address later. Two weeks ago, however, the driver-side caliper seized, so we decided to fix everything at once. The repairs were completed, but on the drive home, I noticed oil leaking and smoke from it burning underneath the vehicle. By the time I got home, the leak was worse than before, and I had to add oil just to stabilize it. I brought it back in the following week. They found that the oil pan had cracked around the bolts, with a piece broken off. Their initial solution was for us to pay for a full replacement. That led to a disagreement--emotions got high, tempers flared. I'll be the first to admit it wasn't my best moment, nor my wife's. Eventually, we reached a resolution: they would replace the oil pan and complete the repair at no charge. However, we were also told not to bring our vehicles back. That part didn't sit right with me. I don't like burning bridges. As a former leader, I understand that management has to protect their team and stand by their technicians. From that standpoint, I respect the overall manager--they're doing exactly what a good manager should do. When I picked up the truck, I spoke with Van and Sam. I apologized for my part in how things escalated. I also made it clear that we never questioned Logan's ability. Out of multiple repairs, one didn't go as planned--that happens. Even the best technicians miss sometimes. I've turned wrenches myself; I know no one is perfect. My frustration came from expectations. Priority Honda has always operated at a high standard, and that's why I bring my vehicles there. When something didn't align with that standard, it stood out. At the same time, I understand they're running a business. Costs are up everywhere, and margins are tight. No shop has unlimited flexibility to absorb unexpected issues. What matters to me is this: Logan, Sam, and Van are solid professionals. They communicate well, they stand behind their work, and when something went wrong, they ultimately made it right. Every other repair they performed was done well--I'd trust my vehicle to make a cross-country trip based on their work. What I struggle with is being told not to return. I hope the conversation I had with Van and Sam opens the door to reconsider that. Because if we can't return for service, it naturally affects future business decisions--including purchasing our next vehicle, which we had planned to do through Priority. I choose businesses based on relationships. When people are honest, stand by their word, and treat customers fairly, they earn my loyalty. Sam, Van, and Logan have earned that trust. If they recommend a repair, I believe them. But relationships go both ways--and right now, that's uncertain. My wife and I are combat veterans, and I served 22 years in the Navy. When we drive from Bent Mountain to Peter's Creek Road, that's not convenience--that's trust. Over 11 years, we've had consistently positive experiences. That matters. Yes, there was a 10-minute stretch where emotions got the better of everyone. We own our part in that. But it doesn't erase over a decade of good interactions. I apologized sincerely. I acknowledged their professionalism. I even asked that my confidence in Logan be passed along to him. What I hope for now is simple: that this can be seen as a bad moment--not the end of a long-standing relationship. From what I was told, there may still be an opportunity for us to return for standard service, just not major repairs given the age of my truck. That seems like a reasonable middle ground. So now, the ball is in their court. In the meantime, I may have to look elsewhere--but I'd much rather not. I don't want to drive to Christiansburg for service when I've had a trusted shop closer to home. Surely this isn't the end. To be continued...

Once again needed and oil change for my car. Once again connected to an offshore person that was…read morevery difficult to understand. Once again was told it would be over a month if I did not want to drop it off. I do not have anyone to pick me up and I live 45 minutes from the dealership. Never saw a dealership that put it customers last. Priority you should do better. Disappointed AGAIN!!

The people that work in service just lie to you and they do not know anything about vehicles, they…read morejust do whatever and say whatever to get you out the door, this the best part they didn't fix the problem and on paper it looks like they replaced parts that they didn't replace. Don't ask for a customer courtesy car unless you bought a Lincoln. You will be wasting your time. I wish I had never gone for repairs here not only am I out a car I paid out of pocket for a rental, a trained technician should have been able to repair my car in 1 day max, it's going on a month and they refuse to listen to what customers are saying about their cars to help identify the problem. My advice is stay away unless you have deep pockets.

I had horrible experience with Magic ford I bought a dash cam from this dealership I had installed…read moreit I got vechicle back the dealership didn't even how to work it that's when red flags started popping up I paid 1400 dollars I m answering there response in another link of course I know you can't bring up video which it didn't have I was misled and pressured in the meeting I had with Penny Burch Gm I felt I was in court with me having PTSD it was hard to defend myself Josh the parts man lied to me when he told me I gave him the parts number I knew I was I quick sand I felt like was misled and pressure the other two people that was in the meeting they wouldn't even look at me they looked like people just saying things which was not true those people do want to admit the treatment they did to me they are set not giving my money I given a lot of business to ford in

Outstanding service very respectful professional. Dealership is a clean area to walk into easy…read moreparking but the people that work there is extremely professional Mister Austin, the one that was the service writer for the service that I had done on my Escalade very very respectful, professional,. Hey send but Mr. Roland definitely needs to be promoted or whatever because he just totally respectful and professional and just overall kind earned my business. I'm only going to Pinkerton for a new car sales or buying another vehicle or getting all of my service done at this car dealership.

Service and honesty. They are only about racking up your bill. Not what needs to be done. They…read moreadded work to my estimate that wasn't asked for. Mainly based on the year and mileage. They didn't bother to ask me if I wanted it done or if it had been done.

Apparently first team is now Southern Team. There are no signs showing where the parts department…read moreis from outside so a nice staff walked me over and rang the bell. Parts were quick and friendly. I did have a large and long box to take out and all of the staff watched me struggle opening the door. Online ordering was easy and I would use it again

Over the lifespan of a car I've spent thousands on maintenance. It's an investment and one I'm glad…read moreto do. I won't though be spending that at First Team Nissan. Here's the story: New Nissan. Needs an oil change. And so I called First Team. I then experienced two folks in a row who were both snarky and seemed to have other & better things to do. I don't post reviews on Yelp often but when I do it's simply because the customer service was poor. I don't expect much and will often extend quite a bit of grace. But, two times in a row in a span of seconds is just not acceptable. It's 2024. Having basic business manners shouldn't be cutting edge. It's the bare minimum.

Everyone working there wore a mask and the waiting area was set up for social distancing. Everyone…read moreis always nice, while making sure that the car needs.

Purchased my vehicle from First Team, 2019 Subaru CrossTrek and I love it. They have been handling…read moremy service on the vehicle from the first oil change and then I had a recall and now the second only change these people are great. I highly recommend using there service department. The service staff seems very knowledgeable with what they sell and they always seem like they want to help there customers.