We have been with Song Thuy for more than 10 years now. The reason is simple: Song Thuy is…read morededicated to serving her clients. She takes her time to explain and help us with whatever we need. When we need her help, she is there at any time. We have insurance with her for our 2 houses, 3 cars, an umbrella policy, health insurance, life insurance, mutual funds and particularly my retirement account. I plan to enroll into the college plan for my sons. I highly recommend buying your insurance with her from housing, cars or health to 401K rollover, mutual funds, retirement plans, college plan, life insurance, business insurance. Her office is like one-stop shop of all types of all insurance and financial services. Give her a try and you will love it.

Song is a number one Farmer's agent who is trustworthy, helpful and resourceful. I have my two…read moreinsurance policies with her and she is always available when I have questions. I highly recommend this business.

Look no further! These guys are the best of the best! I…read morecan't speak highly enough about Guillermo and his team at Statefarm. I insured my foodtruck and catering business with them and not only did they beat all of the competition in price, but they went above and beyond at EVERY opportunity! I suffered stolen equipment and a devastating collision and I truly couldn't have asked for a more experienced team.

When I first got this insurance almost a year ago, they put the policy under my name, when the car…read morewas under my mom's, even after it was specified that I was ONLY the driver. Months later, my very upset mother made me look for new insurances, because we were rudely told in person by one of the secretaries that they couldn't change anything about it. I was asked by a new potential STATE FARM broker to bring my information, but I was coaxed with a student discount. I went back, because I was only told to have 12 units of college credit. I had NINETEEN, and they didn't want to accept a W grade, which is still a PAID-for grade. I got that situation fixed, but I had to call and see if went through, because they didn't bother to call me back and let me know. She just happened to "forget to call back." This week I got an email asking to send in my grades and schedules, only to be told I didn't qualify because I didn't keep a 3.0, but a 2.5. When the hell was that going to be mentioned in ALL these phone calls and emails? During my email conversations, I'm told that Guillermo will be finally calling me personally at 12:45pm. I CALLED him, he told me he wasn't supposed to call me until 3pm. With that, I came to the final and long-waited conclusion of me leaving this inadequate, inefficient, unorganized, and careless insurance team later this upcoming month. JUST IMAGINE IF I HAD'NT KEPT ANY EMAILS!

Getting my taxes done again here this year. Very professional business, always nice to visit here,…read moreit feels like you have the smartest people by your side. Clean waiting area and good parking, very close to the freeway.

I reached out to this company because they offer a free 30-minute consultation, which caught my…read moreattention. I scheduled a call and got a confirmation, but on the day of the appointment, no one called me. I followed up about an hour later and was told the rep had an emergency, so we rescheduled for two days later. The same thing happened again. It's now been over an hour past the scheduled time and still no call or communication. At this point, it feels like the free consultation doesn't really mean much if they can't even show up or follow through. This is supposed to be the stage where they make a good first impression, and unfortunately that didn't happen. If they can't respect my time before I'm even a client, it's hard to trust that they will after. Overall, pretty disappointing experience. Edited: picture added in response to their company rep's message.

We've been using Edward for several years, so this review is long overdue. He handle's our S-Corp…read moretaxes every year. We've been in business for almost 15 years in Berkeley and are so happy we've finally found Signature CPAs. Edward is not only knowledgeable, but takes the time to explain any questions we have. The advice he has to offer is excellent. His attention to detail is 11/10. We've been with several other CPAs over the years (why is it so hard to find a good one?!). Edward gets it, and gets it done quickly! Highly, highly recommend. Thank you Sig CPAs!!

This review specifically pertains to Cecily. I was not happy with the service I received recently…read morewhen I went in seeking advice on a letter I received from the IRS. Despite the fact that Cecily provided some useful information (hence the 2 and not 1 star review), her attitude and personality was abrupt and, some might say, hostile. I was stressed about the letter, and rather than try to put me to ease and reflect an attitude that "we would be able to figure it out," she was very aggressive and demanding in her questioning. I felt like I was being interrogated and this was not AT ALL what I wanted or needed as someone who was relatively new at filing my taxes and receiving my first letter from the IRS. She honestly had zero bedside manner and even if I had made a completely egregious error on my filing, I did not feel as though her approach was appropriate or skilled in any way. It's very possible that I misread Cecily and that she was trying to be helpful and this was her way of doing that but I honestly think she might want to know that her clients may very well have this reaction to her given that she likely deals with a large client base. To be fair, I will say that I was with my Fiancé during the meeting and she did not have the same intensely negative reaction as me, however I usually do not feel this way after receiving face-to-face services and therefor feel compelled to write this review. I was also not prepared for the $135 she charged me for a 22 minute meeting. She was not up front about this prior to the meeting when I spoke with her over the phone. I understand now that this is her consultation fee but was confused because I know that places like H&R Block meet for free in advance of services agreed upon during the consultation. This was the worst customer service I have received in a very long time.

State Farm Insurance Company, Hercules, CA: Al Chen…read more We have used State Farm Insurance Company for over 40+ years. We started with agent Tom H. in El Cerrito, up to until he closed his agency and retired. After Tom, we thought we would have a hard time finding an agent that will fit our busy & demanding lifestyle. Then Al Chen and his incredible staff came into the picture. The entire staff is proactive and is very responsive. Thank goodness we don't have to file many claims, but when we did; Al & his staff stepped up to the plate and delivered in a timely manner. I have worked personally and mostly with Assistant Office Manager, Maria. Maria is a superstar, and I hope she knows I totally appreciate her. I rarely work with the other staff (Deanna, Jenny, Michele), but when I do; I receive the same excellent service. Al has a very contagious personality. Every time I speak to him, I feel like I am talking to an old friend. When looking for an agent, you can count on Al and his awesome staff. Rest assured that they will meet your needs. As far as my expectations are concerned, the staff have met and exceeded my expectations. Thank you.

updating my review, if I could give 10 stars I would…read more.. Maria is fantastic, so helpful and prompt. Truly excellent customer service.

I have been doing my taxes with this company since the 80's!!! All I can say is that they are the…read morebomb! I absolutely LOVE how easy my annual filing really is with them! Friendly staff, and overall reasonably priced! Great experience!! They also have an office in SF!!

I came to do taxes at 12276 San pablo ave they are not how to do it I'm so sad because they didn't…read moretell me that I need a new itin number, so now I have to wait until get a new one. I will never come again to do my taxes

I started working with Meseret Zeleke in 2010 and have been a loyal client ever since. Meseret is…read moreone of the best CPAs I've worked with both from a knowledge perspective and efficiency. I have income from many different sources, both 1099 and W2, and she immediately made excellent recommendations on how to set up my finances and taxes. She has a great system for filing each year that allows you to do everything electronically and recalls information from previous years which saves so much time. I was disorganized every year in trying to manage all of my receipts and Meseret has patiently helped me and gave me suggestions for software which has simplified everything! I no longer dread finding all my receipts and invoices at the end of the year. But what I like most about Meseret is how personable she is and how committed she is to her clients. She has never let me down and has consistently gone above and beyond to follow up with me when I'm missing deadlines. I appreciate how dedicated she is to what she does; it is refreshing to find someone who cares about the quality of their work. I would absolutely recommend Meseret Y Zeleke CPA Firm everyone.

Meseret exhibits an exceptional level of professionalism, punctuality, integrity, and thoroughness…read morein her tax services. She is a dependable Certified Public Accountant.

The person picking up the phone is not a gatekeeper, she's a brick wall. I know it is late to be…read moretrying to get help with 2025 tax return, so I asked to have an extension filed so I could have until October. I always over pay my taxes so there is no issue with owing the IRS. Obviously, I was fine with paying a retainer, but the brick wall person on the phone refused to connect me to a voicemail so I could simply leave a message. The person on the phone said I would not be able to get an extension filed with any of their staff and would not be allowed to leave a message for a tax professional. Apparently, the brick wall picking up the phone does not want the firm to have any more business for the rest of the tax season. Oh well, glad you all are doing so well that you turn away a client who will give you money now and in the fall when business is slow.

I was a case of being extremally financially successful at a very young age and with that came many…read morelearning curves. 15 years ago, I was searching for a CPA to assist me with getting my taxes on track after business success and physical illness. I did not know where to start, so I searched for someone that would be in my neighborhood. My search led to Kealoha and a lengthy discussion and dissection of my finances and tax situation. She gave me hope and I felt the up most trust with her, daughter Isabel and team. Unfortunately, my tax status hindered me with so many life opportunities due to the IRS's relentlessness but with Kealoha working with me continuously I did not feel doomed. Long story short, the extensive knowledge, seasoned experience, and true advocation of Isabel and Kealoha on my complex tax scenario was resolved. Every year I continue to use the team for my tax prep, and every year I am grateful for Kealoha and Isabel who really helped put that piece of my life back together. I speak to any small business owner, hard worker or corporate company that this firm has the tools, experience and professionalism to exceed your expectations.