Staff is helpful and professional for auto parts and products but DO NOT USE THEIR UPS SERVICE…read more They have no business being a UPS Access Point. I made the mistake of dropping off a next-day air package (cost: $58) at the Advance Auto Parts because the nearby UPS Store was closed. The package included Social Security numbers, financial account numbers, and other highly confidential information. The intended recipient notified my three days later that the package never arrived. The tracking code told me that the package was still at Advance Auto Parts. I went there to discover the package randomly sitting on a shelf behind the cashier. I subsequently discovered that it had been opened and taped back shut. I had to issue a credit freeze and notify my financial services providers of possible identity theft. The good news is that the very kind and understanding woman who was working at the UPS Store in Natick around the corner was able to get it shipped out in a new package with a new label without charging me an additional $58. I like the staff at Advance Auto Parts in Natick and don't blame them for this terrible lapse in security. I blame the top management at UPS and Advance Auto Parts for setting up this ridiculous relationship in the first place. But that's why they get paid the big bucks.

Had some issues, but the manager resolved things for me. Great to see they still care about…read morecustomer service. Updating my rating .

The man was helpful. He didn't pick the most expensive item, but found it when I asked for it. He…read morealso switched the windshield wipers for me.

Second time going to an O'Reilly's and being told they couldn't help me with changing my headlight…read more The guy helping me seemed nice enough and helped me in buying the headlights I needed but told me he couldn't help install them because he was the only one on floor. It's really disappointing that a service is advertised as being done there but then you get told no they can't do it. Will not be back to an O'Reilly in the future.

This was perhaps the best new car purchase experience I've ever had. Ross Annenberg kept it…read moreprofessional, didn't waste my time, and kept negotiations to the minimum. We know what we want - in and out - let's do business. They also have great financing deals - 0% interest. This wonderful purchase comes after the manager at Honda up the street attempted to fight me and Kia stopped getting back to me. I cannot recommend Ross and MetroWest Subaru enough for buying a new car. Really impressed with my Forester too!

Over priced unneeded looking thru all aspects of my car when ALL I needed was an AC charge!read more

I stopped by AutoZone so they could check my battery. They were willing to help me right away. It…read moreturned out that my battery was still healthy so they offered to charge it for me for free. It took them about 45 minutes to charge it and they even reinstalled it for me. Overall, I would definitely recommend this AutoZone. Ask for David Q to help you out! He was the best!

They took the old wipers off my Palisade. Recommended new ones and put them on for me without if…read moreasked them to do it. I give them 5 stars!

Briefly - Bernardi Volvo applied a temporary, non-standard fix (a plug) to a tire with a slow leak,…read morewhich resulted in a costly tire replacement ($300+) less than 3 months later, instead of a standard, permanent patch ($30-50), which would have lasted the life of the tire. More detail:  I was in for service on 5/15 at Bernardi Volvo. They found a nail in the front right tire, and repaired it with a plug.  It developed a slow leak about two weeks ago, so the repair lasted about 2-2.5 months.  I took it in to Sullivan Tire, which is much closer to my house than Natick, and they found that the leak is coming from around the plug. They also informed me that a plug is only a temporary fix - instead, a patch should have been used to perform the repair.  A patch will last the lifespan of the tire, whereas a plug is only ever intended to be temporary.  I had to replace the tire (a $300+ fix) when a $30-$50 patch back in May would have fixed the tire permanently.  I am disappointed that Bernardi Volvo did not recommend a patch to me initially to preserve my tire, and I am also disappointed that when I called Bernardi, they refused to cover the cost of a replacement tire.  I want to trust that the shop I take my car to for repairs will recommend the right fixes, and it is clear that Bernardi Volvo did not do that, nor did they offer to fix the mistake when I spoke with the service manager.

I worked with Dan at Natick Bernardi Volvo and he was very fair. The car was cleaned and returned…read morepristine to me after the service. I'd give 5 stars but the issue wasn't permanently resolved unfortunately, and the dealership is not the lowest price.

Overall experience in advanced auto parts has been great, however when went in this particular…read morelocation at 6h30pm to get my check engine light on... the answer that i got was that they "wouldn't go out after dark and it was to windy". Went to autozone and got that taken care of. Do yourself a favor and go to the autozone in Framingham, because customer service here sucks big time...!

terrible service over phone "Jim" had a bad attitude over a simple question. I recommend some…read morecoaching