Over priced unneeded looking thru all aspects of my car when ALL I needed was an AC charge!

Service dept. Known Issue! Bought many cars from these guys over the years... Had a transmission problem, they first told me $12k to fix it. also called Subaru Corporate, Turned out to be a known issue, Then they said, oh we can probably do it for 3k. Had to have the car back so I bring it in, I showed up on a weekend to pick it up, wallet in hand I say what do I owe you. Clearly the weekend guy wasnt clued in to the 3000 dollar grift, I ask, What do I owe? Guy looks at paperwork... nothing you are all set as it was a known covered issue. Yay for me! % days later I get a call from a guy saying I owed $3k. Subarau is covering all of these Trannies now. dont get screwed. Never going back. read more

Go see Mario! He is an honest courteous salesman who will advocate for you with management, and be honest with you. Great experience! read more

Car was in 2 accidents, had scratches on the paint, and the speakers in the car were broken. The manager would not budge or discount the price at all and was telling me to walk if I wanted to. I ended up going to another dealership for the same car with 10k less miles and 0 accidents. I even got a cheaper out the door price. Goes to show how stingy some dealers can be. Definitely won't be giving this dealership any of my business in the future. read more

I had a great experience working with Jake McEvoy at Metro West Subaru. He was friendly, responsive and transparent throughout the buying process. For the financing, I dealt with Brett Fox. He was great as well. Very knowledgeable regarding the loan/product options and he got me a good interest rate. If you are looking for a Subaru I'd recommend going to Metro West Subaru in Natick and working with Jake and Brett. read more

Everything ! But mostly VJ ! He is condescending to employees. Under qualified to be a general manager. A yes man to the owner.

Don't use them. I was going to start the process to sell them my 2022 Crosstrek Limited with 8k miles on it after they fixed a recall on my Eyesight today as they said they were interested last month, but when they sent a tow to my house to take my car to the dealership to get the recall fixed today, they couldn't have been more disorganized and rude. The only solid, kind, and dependable employee is Elder, the tow driver himself, who was very communicative and professional. When I asked him about if there was standard proof of insurance he could provide/waivers for customers to sign the car into their care, he advised to reach out to the dealership. I called the dealership and explained that I had always signed over my car when I got a tow and been able to get proof of insurance, and that I was hoping for at least their insurance info just to ensure I was covered if god forbid the car fell off the rig or anything, but the service manager Adam was incredibly rude and refused to do this basic task. He interrupted me multiple times, and I find it incredibly weird that they couldn't just provide proof of insurance for a service they provide, which I've never had a problem with before in any tows i've ever had done (and I've had a lot, driving crappy fords most of my life). All they had to do was give me the insurance name and policy number but he would not go look it up, which would've taken two seconds. I'm glad I didn't let them work on my car now, especially after reading the reviews. There also was nothing for me to sign them over temporary custody/liability, which AAA does have written into a policy for with their tows. Overall so weird, it could've been such a simple and easy interaction but instead I was made out to be irrational for literally just wanting to be sure my car was in safe hands, something any other company would've done no questions asked. I'd be worried to see how they handle other mishaps or if anything ever went wrong with the service since they made a basic question into such a fiasco. The two women who are usually on the phones at service have also been repeatedly either rude (Kristine? i think) or disorganized and unable to answer basic questions about the service (the one who is not on site). They lost out on a big sale that another buyer would be happy to lock down, so it's no sweat off my back, but just steer clear! read more

Price gouging is all the rage these days with some dealers deciding to take advantage of the chip shortage by charging thousands over MSRP. Metrowest is one such disgusting dealer. We inquired online about a Subaru Wilderness, made an appointment, and drove an hour for a test drive. The vehicle was advertised on their website and Autotrader for $40,888, which is the MSRP. When we arrived there was a hand written note that read "Market Correction +$5000 $45,888." You have every right to sell your vehicles for thousands over MSRP and fleece your loyal customers. But guess what Metrowest? You DONT have the right to advertise one price which will not be honored in person. I'm sending a letter and photos to the states Consumer Affairs Office and lodging a formal complaint. I'm also writing Subaru directly to let them know they've lost a lifelong customer. Disgusting. read more

MetroWest Subaru - Advertised price on their website WITHOUT the BS "$5000 market correction" - Car Dealers Near Me - Natick, Massachusetts

The quality of car repair is good but they consistently don't return phone calls when there are questions. Mostly, my calls have been answered by someone in a call center that isn't even located in Massachusetts. The call takers know nothing about cars and will take messages for "service advisors" to call you back but my experience is that the service advisors never call back, even when I call to leave another message. When I go into the service department, I see these service advisors standing around, idly chatting with co-workers, and they certainly don't look too busy to return phone calls. MetroWest doesn't seem to take its longtime customers very seriously. Not a good look! read more

I had a great experience at the Natick Subaru dealership. I love the car.... a Forester Touring..all super helpful people and stress free every step of the way. Extremely helpful salesperson who I really appreciate. Good trade in on a 6 year old vehicle. I recommend this business to anyone looking for a wonderful vehicle and an easy purchase. No hard sell. read more

Terrible experience with both purchase and service. They tried to steal our deposit, lied to us about a loan rate that they then retracted once we were in the office to sign paperwork, and refused to honor the complementary 6-month service on a new car purchase. We'll never go back there again. Recommend going to literally any other Subaru dealership in the greater Boston area. read more

Go anywhere else. They don't seem to care about their customers at all. We bought a brand new car in cash and then they nickle and dime us on repairs. Gave us a ridiculously low appraisal of our old car. read more

Can't be trusted. Buyer beware. I purchased a cpo crosstrek. (I am very happy with the vehicle). However, during the buying process, the salesperson lied about the cpo warranty being included in the price, and charged an additional $1000 for the cpo benefit. Despite my showing copies of the advertisement that the CT was cpo, the salesperson refused to budge. It took me several months, threatening false advertising, for them to return my $1000. A few months later, their service department emailed me with a reminder that my maintenance was due. When I called to set up an appointment, they told me that they could not work on my car because of the earlier $1000 refund. read more

The service department at MetroWest Subaru has really gotten their act together over the past year or so. People actually answer the phone. And you can get next day or same day appointments. They provide loaner cars. During this current Covid-19 pandemic they are providing pick up and delivery. Service is now open 7 am - 9 pm, 6 days a week. So pretty easy to schedule a convenient time. I love my Subaru and am happy I finally have reliable service so close to home. Good job MetroWest. read more

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I will never buy another car from this dealer or have a Subaru serviced there. I should have known that when my new car was purchased in 2018 and only had a half-empty gas tank that was a sign for future problems. Despite repeated requests Subaru MetroWest never made good on gas issue, and then service went straight downhill from there. I had to fight Subaru North America for new radio replacement (same issue resulting in class action lawsuits in other states), and now after installation, the phone connection doesn't work. Forget about getting a live service person - every call is routed elsewhere (India??) and return phone calls are rare. I've also had issues with tears in my upholstery discovered soon after service, and a key fob broken by service person. I'm beyond frustrated by this dealer. I even asked Subaru North America to arrange for my new radio to go to a different dealer but it went to MetroWest Subaru. I'm done with Subaru. I should have stuck with my great run with Toyotas. read more

We have bought and leased several cars here, beginning in 2009 from Jeff Ricard, then a sales person, now a sales manager. Most recently, in December 2023, one of our children bought a 2024 Subaru Ascent, trading in our 2012 Subaru Legacy, and my wife and I bought a 2024 Forester Touring, trading in the first Subaru we bought here, a 2010 Outback Limited 2.5i. We keep coming back because we've always been treated fairly and without high-pressure tactics, most recently by Ross Annenberg, whom Jeff assigned to work with me on the Forester. There was a time, some years ago, when we had complaints about the service department because they outsourced the telephone-answering function to people who weren't sufficiently knowledgeable or committed to customer service. In recent years, this hasn't been a problem. Appointments generally are easy to get. Work is done reasonably promptly. And attempts to get us to additional work on things found during the servicing are low key. read more

My son had a horrible experience at this location with the service department. The service manager and staff are very unprofessional and I think must get extra money each time they tell you your car needs things it doesn't. Not believing them, the car ended up at a local honest mechanic shop and all the problems they said the car had was a total lie. I'm glad to see honesty is not their policy but let's take advantage of the young people. I personally would never buy a car here or have any of my family members who own Subaru go there for purchase or service. People like them give good mechanics a bad rap. They are a bunch of robbers that can't be trusted. read more

This is the worst dealership. I have trying to have an issue resolved for months and all they have done is give me the run around, lied and most of the time would not even respond. The car is not worth it either. Brand new still a terrible car. Do not buy Subaru and definitely not from here! The staff is disrespectful, they also claimed I did not give them the right amount of cash for a down payment, $7500, funny they didn't count in front of my and it was $500 short. I did not want the extended warranty, finally it was supposedly canceled months ago, and I still have no idea where that refund is and now no response! Save yourself the time money and pain. read more

My car broke down on the side of the road and I was a little scared but the police officer that stopped to help and the tow guy were so very nice to me. All that ended when Subaru got my car. My car was there for three days, I was not properly communicated with during that time (I.e. when I called I was asked who my service advisor was, no one ever told me so I was sent around to 3 different voicemails for the first day to get NO response at all), I was told after 24 hours the mechanic couldn't work on my car because of a breathalyzer which was actually a brake controller (BIG RED FLAG for a mechanic... it seemed like they were trying to find reasons NOT to work on my car), I was treated like I didn't matter and had to show up to talk to someone to find out my car was still not finished when it was promised to me at the highly up-charged rate I was given for my parts (your website showed my fuel pump for $160 less than what I paid for it... to WAIT for 3 days!!), when I arrived I was never greeted nicely and was told my car still had not been touched and I had to take a rental on day 2. Day 3 was better, Joe was not available to finish my job, which was great! Mike treated me with respect when I picked up my car. And I truly wish that was the end of the story but $1200 and 3 days later I was unable to put gas in my tank so I had to take my car back yet again for another time. This time they "found something in the fuel line" which obviously wasn't attended to in the first place. Over that time I had to cancel my work for 3 days (2.5 days the first time and another .5 for the second). I lost over $1000 in jobs I had scheduled with my clients over the negligence of this dealership. Joe did "find coupons" for $100 off and I was given 1 free car wash at the second incident but that hardly makes up for the way I was treated and the time that was taken from my work and my daughter while waiting for this to be taken care of. This makes me incredibly sad. I bought this car in Arizona where the dealerships really care about their customers and treat their cars like their own. I never had to worry or question anything and the amenities there were always nicer and cleaner. Since moving to Massachusetts I've now thought about selling my Subaru for another car because I can't count on the local dealerships to take care of my car and I in the same way. read more

I'd give 5 stars to marc Solway for being a very good sales guy over the years. The 1 star is for the service dept and the general manager VJ. Vj for being rude and condescending on a phone call. Service for wanting to charge 750 for a service I didn't need and only needed an oil change . Some thanks for a loyal customer. read more

Don't bother going to the service department at this location unless you have to. You can never get through to someone on the phone and when you do you're repeatedly hung up on. The service itself was fine but they're disorganized and it costs you money. We brought our car in for a tune up and state inspection. They did it all but forgot the inspection sticker, and I didn't notice until I got home. (I shouldn't have to double check their work...) We called and called and finally got through to someone who said they couldn't mail the sticker (makes sense). They weren't sure what to do and promised they'd call back. They did not. When I called back three days later, someone told me we could bring it in and they'd give us one. That person was misinformed. When my husband went to pick up the sticker they had to perform the entire inspection over again, and he had to sit stranded in Natick. It makes perfect sense why they'd have to do it again, but the multiple people we spoke with over the course of almost a week did not mention this. When it became clear how much they had messed up their customer service, they didn't even offer a complimentary future oil change. Honestly, I'm not sure it's even wise to trust them with car maintenance if they're this disorganized and some of them are this misinformed. read more

Nobody gives dealership more than a couple stars anyway. They fixed my urgent problem, even though the part had arrived weeks prior and no call made to me. resulting in a minor injury due to a faulty part. They recognized the issue when i brought it to their attention and fixed it within days of notifyting. kudos read more

Bought a used Subaru in September 2023. Emad Boutros was fantastic. No rush, answered every question. Allowed me to take my time. Couldn't ask for a better experience. read more

This was perhaps the best new car purchase experience I've ever had. Ross Annenberg kept it professional, didn't waste my time, and kept negotiations to the minimum. We know what we want - in and out - let's do business. They also have great financing deals - 0% interest. This wonderful purchase comes after the manager at Honda up the street attempted to fight me and Kia stopped getting back to me. I cannot recommend Ross and MetroWest Subaru enough for buying a new car. Really impressed with my Forester too! read more

Mike Buono - The Service Advisor You deserve zero stars. I'm taking time to write this review. Since I interacted just with Mr Buono for getting service advice for my vehicle this review/credits should only apply to him. I was at Metro West Subaru few weeks ago for vehicle service. I was first greeted my Mr Buono who sits right at the entrance and he asked me what I'm looking to do today. I mentioned various different issues/concerns with the car, please note some of these include concerns that are covered by warranty. My car is still under that 36k miles warranty. There are other things which would fall under general maintenance. which I'm aware of. He brings me the quote of 800$. I took some time to look at the various things that will be covered by the service and I requested Mr Buono the price breakdown for the each service, that's fine if they don't have a breakdown of the prices or they don't provide such info customers. But here is when things changed, I see change in Mr Buono's behavior, the way he talks and his body language. I was astonished by this guy's sheer arrogance... wow I've never seen such a rudest service advisor so far. This is my fifth car and l lived different states but this guy's condescending behavior shocked me. The moment I asked for the breakdown of prices Mr Buono's tone of voice changes, he looks at the service quote randomly gives me the number how much it would cost me for each service and that doesn't even match up for 800$ quote he initially gave me. He looks at his computer and says we are bringing up things which would be covered under warranty and "we are trying to achieve by bringing those up"?? And keep saying that "this transaction is not clear" I want to know what does he mean by that statement. I have a simple question to Mr Buono if he buys a car with any company which offer 35k miles warranty for certain things. Would you like to take care of those issues under warranty or you will pay out of pocket?? During this conversation Mr Buono's face changes,he can't sit,he leaves back to service area which is behind him and goes to restroom. He can't answer any of the questions I asked him, he said I don't care and don't come to Metro West Subaru go else where... woah!! What a rude behavior for an employee working at a company.I work at a company too where I interact with 100 customers on daily basis but not like this. I have a question for Mr Buono, he just talks to everyone else like this or just me because the way I looked? Even Subaru CEO could been better I guess. He asked not to visit Metro West service Station, I'm still not over it. Just wow!! I really love Subaru cars, in fact my friend brought one upon my advice. Because of this gentleman I lost my opinion on the brand itself. Seriously whoever is managing this guy need to put him under some training. read more

0 star, if I could !! Horrible customer service. Went there for Brake light safety recall fix. Arrived at 7pm scheduled time and I was told it will take 1 hour. After 1 hour when I checked back i was told "will be done by tonight". The guy at the express desk continued to ignore me. I ended up leaving without fixing. Will never go there for any kind of servicing needs. read more

I just picked up my car. I dropped it off 02/222023 for recalls and lights that were on. MIKE BUONO said here's a loner see you later . They fixed those recalls then "inspected" my car and told me it was safe because I mentioned that was a concern I had. MIKE BUONO gave me keys the same day I dropped it off. I had to turn around that same minute I left because all the light came back on. The mechanic never drove it after the repairs. They then said it was a different problem that they never mentioned after the inspection. And I have the inspection report they handed me when I picked up my he first time. Told me they were gonna fix it for "free" "2400 job" "we're a multi million dollar company and we just want the car out of here" MIKE BUONO said as if they were doing me a favor after messing up. 6 days later hand me the keys to my car after I had to figure it out if it was done and the car was dead. Mind you I came in saying the battery is bad and I knew it was so they knew too. MIKE BUONO then said to me "you knew you had a bad battery what do you want my help?" So I called a family member to jump me and I left. I don't trust them at all and I still think they did just enough to get me out of there quietly. I have never been so humiliated. read more

I made a quick purchase and put in my deposit on the same day I stopped by, with the guy named Tyler Wright. They promised to get the vehicle ready in 7 to 10 days. Each week I have to check in with them and the answer is always not sure. About 6-8 phone calls and emails, 20 days passed, they still don't have a clue when the car is ready. The manager, Jeff Ricard, who was supposed to call me to figure out a solution, ended up sending me an email with another notice: "I will let you know when your car is ready". After I replied, the solution they offered was to cancel the transaction, after putting the deposit for 3 weeks. It is a completed waste of time and energy doing business with this team. They only keep looking for excuses for themselves and never thinking from a customer's perspective. As a person with a little baby, we needed the car for traveling. We have been waiting forever and ended up wasting time and money on this untrustworthy dealership. read more

Poor sales follow up from Carol after the initial conversation. Waited days for more information about the car I inquired about. I had to the find the window sticker and pictures myself online when they were available after being told all would be sent. Then I had to text to let the sales person know I had the information as a buyer. Then was told I couldn't buy it because I don't live in New England. We didn't want the vehicle prior to this conversation after looking over the photos closer. Customer service and follow up could be improved. Why post on Autotrader if you are going to discriminate against people who are shopping around for a specific vehicle? As a loyal Subaru customer this was a bad experience. read more

I would rate this locations service department a 0 out of 5 starts if possible. Although I didn't buy my Subaru from this location I have had 0 out of 4 good experiences. Save yourself, your car, and your money by not getting work done here. I'll explain my situation and you can be the judge if this is the type of service you should receive: the first time I went here I needed to get my break assembly checked. They were making a strange noice while rotation and were still fairly new. The service department said bring it in during your next oil change and we will check it out for you. When I went to go pick up my car they said they were not aloud to do anything to my breaks because "they were an after maker assembly." They charged me for two additional hours of maintenance for something "they weren't aloud to look at". I later went home took off my tire, found and fixed the issue with in 35 minutes. The second time I had a recall On my airbag and I went in and they told me that it was going to be over two months to get fixed and I wouldn't be guaranteed a rental. After talking to a mechanic that works there on the side he informed me that the service department does this because they don't make any money of recalls so they push them out as much as they can. I later called a Subaru that was 1.5 hours away and they told me it would be a week for the part to come in and they could give me a rental for the entire weekend. The third time I went there my window was getting stuck and wouldn't roll up even though there was nothing in the way. They said they couldn't take a look at it and that I had to book an appointment. After my past experiences I decided to pass. I sat in my car at the dealership, called Subaru headquarters and they walked me through how to reset it within 5 min on the phone and fixed my issue. My last and final experience. I needed a part for my car but was going to replace it myself due to past experience. I looked on the Subaru for America part book and it was $60 for the part. I thought I would stop by and see if they had it in stock. They did have it in stock but wanted to charge me $180 for the part. Summary: don't go to this dealership unless you love to be taken advantage of and throw money at your problems read more

This dealership service is no good at all，I just do an oil change at this place，they put 6 quarter oil in my STI，STI can only take 4.5 quarter and for oil consumption we usually add 5 quarters in it，6 quarters is way much overfill，I call them immediately when I found this problem next day，and I said to solve this problem before Monday commute，I think the solution won't take them too much time because it is just an oil change（30 min work if yoy do it by yourself）they said I need to come there next week，so I have to solve this problem by myself at home！look at how much oil they overfil！！ read more

MetroWest Subaru - Car Dealers Near Me - Natick, Massachusetts

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Very poor customer service. I was sold a BRAND NEW Forester that had 2 major flaws. I asked for a reimbursement. They denied in spite of knowing the car was flawed. Had they given me a loaner initially, as I requested, I could have taken more time to choose the right vehicle. They denied me a loaner. DO NOT BUY from them. Don't use their service department, either. They are scam artists who make up things that need to be fixed, overcharge on routine service and on and on, all in the name of profit. read more

Efficient despite being extremely busy. My salesman, Mark Soloway, was nice enough to let me test drive my car home and let me family get in it. Bought my car on the Saturday and was able to pick it up on Monday- he took care of registration, inspection and I got very competitive financing. Thank you guys ! read more

I will never go to this dealership again and I'm contemplating selling my Subaru for a different brand of car after a terrible experience here. I got yelled at by the 'lead mechanic' Penny after I brought my car in for a scheduled appointment. She berated me, at first trying to turn me away saying there were 3 people ahead of me, and then telling me my car won't start because I'm not working right now, even though I told her I'm an RN in a Covid ICU. Recently I've had to borrow my boyfriend's car to go to work because my car doesn't start after the battery installed by this dealership a year ago stopped working. This woman continued to accuse me, saying, well how did you get your car here then if it won't start?" I was then charged $130 for a battery drainage test. Turns out the battery the dealership installed was DEFECTIVE=not my fault that my car won't start! They did install a new battery free of charge after I paid $130. Unbelievable! read more

I'm not sure it's possible to have a worse service experience. Normally, we take our Subaru Forester to Master Mechanics in Natick. After 8 years of service there, there's a problem that they can't fix (electronics control board needs replacing and they don't have the equipment to program it to our car's key). So, we take it to MetroWest Subaru. They won't listen to any information from Master Mechanics. We go through two cycles of them replacing parts and giving us the car back before they finally come to the same diagnosis as MM. They take the car to replace the circuit board and finally have it fixed 4 working days (!) later. When we called at the end of the first day it was clear they hadn't done anything (even though we had a morning appointment). Lots of wildly incorrect estimates about how long things will take and BS about how they are superior and customers don't know anything. Now, we're back to them with the same symptoms we had 5 months ago. Take it in Monday morning. Same day evening: they haven't gotten to it. Next working day evening, they claim it's a fuel line leak. We go to pick up the car the next day to take it to MM to have it fixed. It's not ready: they need to reinstall the back seat. They say it will be ready in 5-10 minutes. 10 minutes later, they need more time. We leave and tell them we'll come to pick it up tomorrow. Oh, and it's $119 for the diagnosis. read more

I've brought my car here three separate times for different issues, and they've identified the problems and fixed them all. Everyone I've dealt with has been polite and helpful as well. read more

Was having an issue with my brake pedal and brought my Subaru here as I had received a discount service coupon in the mail. Was reluctant to go back for service here after a few years ago when the person at the front desk refused to believe the vehicle actually could have the problem I described. Gave the service department another chance and once again they disappointed me. Made me believe the problem with my car this time was all in my head and dismissed my concern saying it was standard operation of the vehicle which I knew not to be the case as the problem was new however not reproduceable if not from a cold start after a few days of disuse. After the problem was not addressed and I was sent on my way, I later took the car to a Midas dealer who actually examined the car and discovered it was a leak in the brake vacuum hose. Never going back to them again after the 2nd time of disrespecting me and my concerns... read more

I went in for a recall air bag replacement. They told me while inspecting the car they found that I had a safety issue where the CV joint boots were ripped open and were making noise. I had never heard any noise at all. They said it would cost $400 to replace both boots but I had to leave the car because they didn't have the part. I opted to go to my regular mechanic. He showed me the boots which had no 'rip' or tear of ANY kind. But someone had placed grease on the outside of one or the boots to make it appear that it was leaking. They must really think people are stupid. I will never buy a car from this dealer or ANY Subaru dealer again. They flat out LIED. Buyer beware. read more

I don't usually go to dealerships for service, but I brought my Subie to Metrowest recently for an airbag recall. I won't waste your time with the frustrating communication issues, but when I finally spoke with someone to get an update on the progress of my car, they told me that I needed additional work that would total over $7000 and recommended that I just buy a new car instead. LOL. Needless to say I didn't take the bait. I picked up my car and brought it to my regular, awesome Subie repair shop who did the work for less than $2k with OEM parts. read more

What a nightmare. For the sterling reputation of Suburu, this dealership exemplifies the complete opposite. Our first experience was full of complete ignorance from the salesman, Pedro, who was googling answers to our question on his phone. We told him several times precisely what we were looking for, and he kept ignoring us, trying to get us to buy a new car. He took us for a test drive in an SUV with an empty tank, so we had to drive him to the gas station to fill it up. Our second time, another salesman named Emad stared us down from the moment we parked and then answered a call on his cellphone while talking to us, which lasted for the better part of 10 minutes. It's almost as if they're competing with the other dealerships in the region for who can perform the worst, most pathetic customer service possible. read more