Honest and caring. What more do you need when buying a car? A good car, and Jim has them!read more

From the owner: Fine quality used cars and trucksread more

How can you describe a place and a person who repeatedly saves your bacon and helps you with your…read morePorsche issues over and over again !!!! Is reachable all the time and knows more then all the dealerships put together - since really lets be serious they have no clue nor are they willing to donate any time to vintage Porsches. If you have a classic / vintage Porsche and you need a real second opinion and work done - don't look anywhere else !

This was perhaps the best new car purchase experience I've ever had. Ross Annenberg kept it…read moreprofessional, didn't waste my time, and kept negotiations to the minimum. We know what we want - in and out - let's do business. They also have great financing deals - 0% interest. This wonderful purchase comes after the manager at Honda up the street attempted to fight me and Kia stopped getting back to me. I cannot recommend Ross and MetroWest Subaru enough for buying a new car. Really impressed with my Forester too!

I had a coupon and this place is near my work, so I thought I'd give them a try. I got an oil…read morechange, and even with the coupon it was over $100. They were polite, and though it was somewhat expensive, it was done quickly, so not a biggie. The next day I receive an email, thanking me for my car repair, and it said I was "chosen" for a free subscription to Sirius Satellite. They sell your email to Sirius!! My email said "response REQUIRED"- like its an overdue bill? Then a couple days later I get another email saying the same thing. I do give them credi; I complained to the service manager, who looked into it and promised to remove my email from their contact info. They made more than enough money on my oil change w out sharing my email for extra cash.

Dont buy the over priced extended warranty and honestly don't buy from them at all. Checked to see…read moreif they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn't overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it's been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it's running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You've been warned.

What a waste of time. Was going to sell my car, so I called them. Over the phone seemed pleasant…read moreand they kept calling and texting asking when I'll arrive. Finally had time to stop by - inside no one had any idea. They took a look at the car, gave some attitude and said that will call me back with the price. Of course they didn't. Next day when I followed up over text - they couldn't figure out who actually saw the car. After multiple back and forths they came back with the lowest offer I've seen. Literally HALF of the price of what I sold the car for. Don't waste your time!

I went to lease a new car at the dealership. I am not a normal customer in that I research every…read moredeal/every coupon. I black Friday order $2k laptops from lenovo that I've never seen because their prices that week are dramatically lower than even lower end brands. I'd never done a lease before, having bought 4 used cars for 2 drivers over the last 12 years so I had to come up to speed quickly (if you don't know the terms money factor, residual %, the change in monthly payments per additional $500, for adding extra miles or money factor markup or how using a security deposit can affect money factor... neither did I until this month). Used car shopping is relatively easy, find best deal by comparing cars online, ensure no hidden fees and the honesty in the price, line up outside financing and have the dealer match/beat your outside financing rate. Given the market changes with Covid, I decided I would rather have a new car as the promos made this car less expensive than the 2019 CPOs of the same specification in the region. I had done my research into a corporate discount and lease special on a very rare (1 in state, 2 in all of new england, 30 in the country) model of a car. I'd ran the numbers into two calculators and came out with a best base price and payment. In my process, I'd gone to 3 national used car chains and 1 local dealer to price my trade-in so I could, if needed to, sell my old car, take the proceeds and put towards the car lease signing separately. I had them run the numbers excluding the trade and they came out $800 higher (on a $55k sticker car/17k trade-in estimate). For most customers, getting to within, what would be $25/month of the price you want to pay would make for a quick deal. Not me. I stepped away, called 3 out of state sources (1 car broker in NJ was $1,200 better but didn't sell to MA-based customers because the MA RMV is very difficult for handling out of state leases, the CT based dealer sold the only other car in NE but said they could try to transfer another from a few hundred miles away and offered the additional target price on the car and the third was a thousand miles away but offset a better price by an money factor markup of ~.0018 which turned a deal seemingly $3k better into one $2k worse I went back to Bernardi and they worked to improve the deal for both of us through adding the trade-in, but still coming in a few hundred over my target accounting for financing. What the manager told me (and I later verified separately) was that Volvo Corporate had cancelled the $1,100 incentive (I knew of the incentive but not it's cancellation from my research) they gave to the dealership for discounting the car in the weeks before and made a discount discretionary. That sealed the deal and my high opinion of the dealership as, by my calculations, they were making a deal worse for them than what I thought I was asking them for, and within a small amount of the best deal I could theoretically do if I crossed state lines to buy a car (that wasn't yet there) and then sold my car separately. This was in May 2021, a time where other dealerships in the same town were putting stickers in their showroom about "market price adjustments" where they felt like MSRP wasn't high enough. Next is the customer service side. The salesperson, Silvano, insisted that he do a formal delivery and that I set aside time for him to show me the car. I'd never had such a thing (being both a techie and buying used Acuras from off-brand dealers dozens of miles away, its foreign for a salesman to know more about the car than I knew myself and for a dealership to do longer term relationship building). He showed his expertise and showed me things I hadn't considered. The sales manager Kevin also greeted me and I met another person who was introduced to me as the husband of my daughter's preschool teacher. That was attention to detail as I'd mentioned where my daughter went to preschool once. I am very happy with the experience. They offered a deal that was better than fair and a experience that felt more like the beginning of a relationship.

0 stars. Got a bait and switch experience. They showed Toyota Corolla for sale and the salesman…read moresaid "Excellent Choice" and then offered another option. I said "No that's the one I am targeting.". They then told me that one was already sold. First impression, horrible idea to pull that. Will tell everyone I know to look elsewhere!

My car looks brand new! It was in an accident a few weeks ago and I just picked it up yesterday…read more The work that the shop did is outstanding in every way. Since it's a 2015 Toyota Rav 4 they used all factory parts for the repairs and the work was completed in two weeks. Not only did my car get repaired, but it got a beautiful detailing as well, which brought tears to my eyes. It was as if I just brought it home off the lot new! I cannot say enough about the workmanship and attention to detail and am thrilled with the end result! Thank you so much, Mark. It's difficult to navigate the aftermath of a car accident, but you made the whole experience end on a high note!

I have not purchased any cars there (it is a Kia/ Isuzu dealership), so I cannot speak of that side…read moreof the business. However, back in 2003 my insurance company listed them as a body shop they work with so I chose them as they were local to me. To my great delight, they did an outstanding job on one of my vehicles that had been in an accident and needed some work. Ever since I have used them for all my vehicle body/paint needs and they have always delivered exceptional results. One thing I have noticed is that they do work on a lot of high end cars like Mercedes, BMW, Lexus, etc and I have witnessed some of their finished work. I am usually very good at spotting body and paint interventions, but their work has been indistinguishable from new. Faded paint matching, blending, lack of paint defects - the guys at Midway Motors are very good at what they do. Overall, strongly recommend for any body and paint work regardless of if you have a Kia or a Benz.

Natick Gas Auto Repair has been servicing both my Tesla and Mercedes for years. Excellent customer…read moreservice and professionalism. The mechanic SONNY is knowledgeable, respectful and proficient. DONT GOTO THE DEALER GOTO NATICK GAS AUTO REPAIR.

I brought my car in because I needed 2 new tires and the exhaust system repaired. Sunny looked at…read moremy vehicle and gave me a fair estimate, which we agreed on. I left my car with him and he repaired it very quickly even considering that is was near a holiday weekend. Sunny goes above and beyond. He is very detailed in explaining what needs to be done and why. I have brought other family vehicles to him and we have always had a great experience. I highly recommend him and his team.

I had a great experience at Wayland auto. They were very patient, polite and answered all my…read morequestions. I will definitely come back for all my future automotive needs. And I will definitely recommend to friends. Great place to get gas too. Discount for cash. Thanks for all your help guys.

Note: this refers primarily to their repair, not sales dep't and in fairness, was experienced sev…read more years ago.. I need to state that I'd used this shop off and on for minor service on a Japanese luxury car which was 15 years old. My opinion soured b/c I asked them for a control arm replacement price estimate, and went to a Lexus shop a few months later and they claimed the work done was inferior-using glue on points of mounting (rather than Lexus bushings or OEM compliant parts). When I thought to give them another chance on a minor issue a year or so later, the guy who wrote up the last service goes "oh you asked us for repairs and then you went elsewhere", chiding me! I replied "I have the right to get estimates" (I didn't tell him their work was inferior on the prior job they'd done). He just walked off, and I told myself never to go there again. IF you do go there, make sure you insist on original equipment mf. parts (brake pads, all the bits)..but of course I'd recommend not going.