The customer service provided by this insurance agency is top notch. Their agent Gus is always…read moreready to answer your questions and deliver a service and quote that meets your needs.

Gustavo is the real deal!! He saved me lots of money and the communication he kept with me through…read moreout the process was amazing and I will definitely refer him to family and friends! Thank you again Gustavo, great customer service!!

Thank you Lorraine Gonzales for your professionalism and for your dedication to your customers. I…read moream so grateful for your help with my Homeowners Insurance Policy.

What a professional, competent group of women. Today where it is so hard to find good customer…read moreservice, these ladies worked hard to find me the perfect quote and get me all the coverage I needed. My previous broker signed me up for insurance based on price and did not provide the appropriate amount of insurance. Had I been in a wreck I could have been sued for everything over the $10k in damage coverage I had. Thank you Lucy for your help and dealing with my horrible bank.

Scott and Sarah have been awesome to work with, very responsive to my inquiries and questions,…read moreprovided education with professionalism and kindness. I highly recommend them!

Avoid this office at all costs. The lack of propriety and professionalism that I witnessed there…read morewas absolutely staggering. They are apparently accustomed to manipulating their client base and will turn hostile when their advice is questioned. What I found most shocking was the blatant attempt to capitalize on a local crisis involving one small group of doctors. This insurance agency generated some premature, misleading, and very alarming warnings via text messages, which caused widespread panic among their clientele. They purposely sought to manipulate the situation by insisting that those who might be affected come into their office to discuss potential new medical plans, which of course would afford them the opportunity to earn commissions on countless new policies. Sarah even went so far as to scream and hurl insults at me and order me to make an appointment when I asked too many questions. There was really no need for the hostility, no need for a change of medical plans, and no need for panic either since most current plans do allow for out of network care if the doctor should in fact leave the network. Beware, people! Sarah assured me repeatedly that she had my back, when the stark reality is that the only back she has is her own. You would be very well advised to seriously question her advice, her methods, and her motives too.

On 1/8/2026, Marlee from MD (H.L) Lee's office Suite 104B scheduled my colonoscopy for today…read more2/10/2026. After doing all the prep yesterday, I arrived at the place and time of the surgery, only to find out the doctor isn't even there and there is no records of my appointment. I called his office and after being placed on hold for quite sometime, I received apologies and then they tried to reschedule me for next week. This place is so unorganized and a total waste of my time.

Very he was very thorough on his exam and had me go draw blood he'll get the results on Monday band…read moregoing to talk to PCP . Office wàs though and didn't have to wait to long to be called back to room did vitals and put me a room and maybe 5 to 10 minutes and Dr came in.

I just love my John Keen Office, every employee there is awesome, I'm getting older so today I…read moreworked with a girl by the name of Angelica and I call her Angel because she is one. She was very patient and kind and I'm very appreciative. I hope I never lose State Farm and John Keen. If you need to call, just ask For Angel. Maybe she will be your angel as well. :-)

John Keen-State Farm office has been absolutely amazing to me and my family. I've been a client for…read moreover forty years. Amber is amazing. I recently had unfortunate events in my household, and she worked diligently to make sure we received everything that we needed and invested in. She always listens to our concerns and takes care of anything that we ask of her. Amber responded to all of our calls, texts and emails and she treats us like family. John even showed up at a celebration of life for my family member. I cannot say enough about this office nor can I say enough about John and Amber. Thank you Amber for all that you've always done for us and continue to do.

He is very knowledgeable about any concerns that you may have…read more Very good and neat work!

I really wanted to like this specialist. Unfortunately I won't be coming back. From the haste…read moretreatment of the staff on the initial phone call to the careless approach by the doc, I'm much happier to take my health into my own hands. Thank you for the diagnosis of acid reflux. No, I will not take Pepcid Rx for 2 months since it only makes it worse and I will not do Barium xray. My body is not a trial and error playground. When questioning my stand on not wanting to take this drug, your exact answer was: " you may get cancer later. If you don't want to take our suggestion, then you can go somewhere else. This is how we do things here." I'm sorry doc but your cocky domineering attitude won't make a patient feel safe. It repulses it. And fear mongering with cancer only works on unsuspecting victims who truly feel helpless alone. When I asked a deeper Q about not enough acid instead of common belief of too much (that is why Pepcid makes it worse by lowering it even further), you changed your story to, out of balance acid. For anyone interested, White Pine Needle tea works great to balance digestion and get rid of phlegm! Also no more coffee and dairy for me for a while. Already feeling better!!!

Excellent customer service and follow up from their agents. They're also always trying to help and…read moreon top of everything you need. I recommend them!

I needed help changing my insurance to a landlord policy a few months back, and they've reached…read moreback out as promised and made it happen on a dime. They're always easy to reach, friendly, and very professional. I have worked with Alyson in the past and Jennifer just recently. I have received nothing but unparalleled customer service from this office every time.

Dr. Desai takes the time to listen to what I say, explains his recommendations, and answers all my…read morequestions. He takes his time and shows so much patience with my questions and anxiety. He is extremely knowledgeable and seems to care deeply for his patients. Sometimes phone calls for administration issues can be delayed, and you may have to be persistent. The front-desk staff and technicians at the Redlands office are very kind and caring.

If I could give zero starts I would. PLEASE PLEASE PLEASE if you care about yourself, your time,…read moreand your mental health at all seek to find another provider. This office is one of the worst establishments I have ever attempted to be seen at and this is coming from someone who, like clock work, has to see a physician every month for medication. The office staff is very dismissive, regardless of whether you have an appointment time scheduled, that is merely a suggestion to these providers. I was supposed to have an intake appointment today at 11:20 am and was given the run around until about 12:05 pm when I was finally able to speak to a provider. Not only is this inconsiderate to their patients time, they charged my card 24 hours before my appointment and the office staff basically said it would be easier to wait an undisclosed amount of time than to get a refund for an appointment time they failed to abide by and could not give me in a timely manner. A waste of time, money and effort with nothing to show for it. And the only explanation I got when asking why I couldn't have been notified that my provider was running more than 40 minutes behind was "our system doesn't have that feature." As I'm sure anyone reading reviews for a medical office knows access to quality healthcare in the current economy is all but non existent and this office is no exception. I can guarantee attempting to be seen at this office is one of the worst mistakes you can make for yourself and I'd STRONGLY advise finding an alternative. Unfortunately for me I didn't read reviews and had to learn this lesson the hard way while wasting my time and my money.