This particular Redlands branch is consistently 5 stars for customer service, wait time, easy parking, just about most of my DMV needs. Special thanks to awesome agent Kody this past Tuesday! He was welcoming, courteous, knowledgeable and very helpful! My total wait time in and out for a DMV paperwork issue was about 5 minutes! I feel like a valued member of AAA for all their variety of services, but especially because of the local branch support from this Redlands location! read more

Edward Apostol is an amazing person. He goes over and beyond his duties for you. I will definitely be doing more business with him and this AAA branch. Keep up the great work read more

AAA Redlands Insurance and Member Services - AAA member - Auto Insurance Near Me - Redlands, California

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The staff here are kind and efficient. I would rather go here than the DMV, such as when I need to pay my registration or updating a title. Bring cash because they do charge a fee for credit card use. The place isn't crowded and I am in and out fast. read more

Thank goodness for AAA.... My car battery completely died without warning....In the past AAA hasn't had the right battery for my car but today the technician went back to the warehouse to get me one..... Bravo My technician was the Best! Ralphia.... read more

AAA Redlands Insurance and Member Services - Line to get in - Auto Insurance Near Me - Redlands, California

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Amazing service, friendly and efficient staff. Soon as I walked in I was instantly greeted and usher to a staff member to help me with my registrations read more

Every time I come here it's always slow they say a certain time and it always gos over I was better off going to the DMV I'm really thinking about canceling my membership after 14 years this place went downhill also I waited all the time for them to tell me I need to go to the dmv so why do I pay for there services? read more

AAA Redlands Insurance and Member Services - Me waiting for ever just to pay for tags - Auto Insurance Near Me - Redlands, California

ridiculous nice employees, TERRIBLE processes unnecessary long wait times needs competent management!!! read more

I absolutely loved the service we received today from Nick Velazquez the Insurance Specialist! He's very friendly, knowledgeable, and helped us tremendously. He's searched every possible way for us to lower our car insurance, with great coverage, and we left saving a lot of money! If you ever need to work with an AAA specialist at the Redlands location, Nick is the guy! read more

been with AAA over 20 years, no complaints. They are very fair. I hit a post in a parking lot this year. Let's see what they are going to do with me now. There was extensive damage to the front end of my car, but they paid for the repairs which were not cheap. Trying to find out now how much my insurance is going to go up read more

I was requested to provide photos of my property for my homeowners policy. They gave me the option of taking photos on my phone and sending that in, or having an agent come out to take the pictures. Please, please, please ask for an agent to come out. I used my phone. The app confirmed that they received all the info they needed. I called the next day and the person confirmed they had received photos. A few weeks later, my policy was Cancelled!! I called and they apologized and said they would take care of it. Left hand doesn't know what right hand is doing. It's now mid-January - this clown show started in August - and they still haven't got it straightened out. read more

Being greeted as you walk in was so welcoming! The person that helped me was so warm and helpful. I'm a chatterer and she just was so sweet and didn't rush me. Extremely helpful and took care of what I needed. I have had AAA for over 50 years and I always forget to go here instead of the DMV. I will be going here from now on. read more

I understand that these representatives have to deal with a lot,but they can be a bit more welcoming or be nice. I did not have a good experience here. There is no need to be rude for no reason. read more

Enough parking near building. Short line to check-in, you just show your AAA card, then they ask you what you need to do, I had to pay for my registration. Then they ask if you're going to pay your registration with cash, check or credit card. They only accept Visa or MasterCard, no debit cards. There was no one was in line for paying their registration. Was prepared with my registration form, they already can see in the system that I got my smog check done and passed, then paid with my CC. Got my new registration and sticker. Easy peasy.. in and out in 6 minutes!!! Now I call that quick service! read more

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Shady business!!!!! Don't do business with anything that starts with AAA They are thief's abd professional liars!!!! Their tow truck services are a scam they change guidelines on what's acceptable today and not acceptable tommorow and their customer service is substandard at best!!! DO NOT DO BUSINESS WITH THESE PEOPLE!!! read more

We have been here a lot due to pink slip issues and they really help every step of the way. Each person there was so helpful and nice. Would recommend this office read more

So much more organized and efficient than the Riverside location. Would highly recommend coming here. In and out in a fraction of the time.

I went in to pay my annual roadside policy of $57. Not bad if you get a flat tire on the street or freeway or out of town. Plus with your AAA card you can receive discounts at a lot of places that maybe you weren't aware of. It's worth the money and I love it and yes I have had to use there serve in the past! read more

I had the BEST experience at this AAA. My mom had it, and so I decided to continue on with this company. The facility itself is extremely busy, but the employees are super great --Stephanie helped my dad and I out with re-enrolling on our own plan, and she was informative in every way possible. The next day, she called as promised to go over the finishing details. Everything was simple to do and you simply cannot beat these prices --definitely staying with AAA for years to come! Thanks! read more

I just stopped in at the Redlands AAA office and Rob the insurance agent helped me out and fix a problem we had on my insurance policy. Rob was very professional and handled everything in a timely manner. Thank you. read more

The tech that came to tow my car was extremely polite and nice. Great job. He got my keys and was very nice and asked right away what was happening ask if where he was taking it was waiting for me car. Ver nice guys. He came really quick. I think I waited like 5 minutes. I give him a 10 keep on doing a great job. read more

Came to help my boyfriend get a handicap placard. Got here at 11:25a, checked in, and was told to wait in the lobby. We've been sitting in the lobby for 50 mins, and bf went and asked how much longer and was told 3 more ppl ahead of us. Well, if they would help the ppl waiting for service that are sitting in the lobby , that have been waiting for an hour or more. before the ones coming in for registration. We would be outta here in mins. NOT hours. This is ridiculous AAA. Thought your business was for convenience. But it surely isn't first come, first serve. It's wait, wait, wait. Unexceptable since we've been AAA members for 25 years. Never ever have I waited for service at AAA. Guess we'll find another AAA office because the Redlands office SUCKS read more

Bad service when it comes to paying for your tags. The lady was rude and didn't know how to count. She tried to keep the remaining money then instead of apologizing instead blamed it on someone else's paperwork saying she got the numbers mixed up. On top of that she refused to give me my tags until I gave her last year's paperwork, saying that AAA has to keep last years tags in order to give me the current year. I told her that's a lie and says so online that they are not obligated or required to keep my paperwork. Such incompetence and they need to do better. If you want people to be more professional I'd suggest going to the Rancho Cucamonga location instead. read more

I went in right before closing on a Friday 8/1/25 and I had been calling all week trying to figure out why my insurance was locked by underwriting and no one could give me answers over the phone but DAVID helped me and got it all fixed within 10 minutes!! He was so sweet and pleasant and made up for my week of frustrations on the phone. He was my insurance angel and is amazing and deserves a raise!! :) read more

I was way overpaying for my vehicle. When it was lowered, after jumping through hoops like a circus animal. I was informed by the agent that I would be receiving a refund back into my bank account within 24 hours. When that didn't happen I called again and another agent told me that they didn't do that. It's my $$$ and their mistake!!! I don't appreciate people stealing from me!!! They are Not the end all be all of insurance companies. read more

Came here about two weeks ago for a title correction as my name was misspelled and the attendant helping us seemed annoyed, frustrated, and confused like she didn't know what she was doing. After a while we got everything settled and she told me to come back in a week to pick it up, she even gave me a pink slip with what to ask for written. Came back 11 days later, and she was the check in attendant today. Let her know that I believed she had helped us previously & we were here to retrieve the corrected title. At first she gave me a rude look as if she didn't know what I was talking about and then, without even looking up our information, said, "I know it hasn't even been a full week. You're supposed to return in two weeks." She didn't even check the date of when we had originally submitted but shoo'd us away. Upon speaking with a different, more helpful AAA agent over the phone she clarified that the title would actually be shipped out in 4-6 weeks and we would not need to return back to pick it up. I'm just annoyed because the agent that assisted us (wish I could remember her name) looked visibly upset, annoyed, and tired both times we went. She gave the impression that she didn't know what she was doing and that impression was correct seeing that she gave us the wrong information, was unhelpful, and wasted our time. read more

Way way way better than dmv for resignation. Still a wait but beats dmv any day. This location is close to the shop so I go frequently. Everyone super kind read more

Went in to complete my registration right when they open, there is a huge line outside but right when you walk in there is at least 5 staff there ready to greet and help you. I was in and out in less then 10 minutes no joke! Such sweet ladies definitely recommend!!! Everyone looks happy to be there lol. read more

I would like to appreciate the receptionist yesterday for the great service yesterday, and to Amia Harris for an excellent job who went above and beyond, she's nice, efficient and knowledgeable. Keep up the good work! read more

I came here and was seen quickly. It's close by,convenient and way better than waiting in a packed out,forever long line and wait times of the dmv. The workers here are nice and helpful. read more

May as well go to dmv extremely long wait times Staff talks among each other rather than help read more

I came in to get a disabled parking placard for my mom and wasn't expecting much of it, but Amia blew me away. She was fast, extremely competent and very kind specially, when I told her about my mother's stroke, she even helped me get an extension on the validity of the placard. 10 out of 10 would recommend. Give her a raise. read more

I'd like to thank Debbie Guindon for helping me at the Redlands office with my auto insurance. Super easy to talk to and knowledgeable. 10 stars! read more

AAA has literally saved my butt, and told me about 400 miles because I have the exclusive membership! Which is by the way so worth it and I would very much recommend it. read more

AAA Redlands Insurance and Member Services - My car - Auto Insurance Near Me - Redlands, California

The AAA Club of SoCal,located in Redlands,California,features a great team of Helpful staff members to assist their members with insurance,travel plans and DMV services. read more

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Sara Hawks, in travel , put together crya 6 day 5 night cruise to Cabo San Lucas for 5 women on the Princess Royal ship. She made it easy and now we are making it fun! Every step of this vacation has been perfect. Even the weather ( I'd like to believe that Sara arranged that too)! We recieved complimentary dinner ( from AAA) at Sabatini's. What an incredible experience even tho good food surrounds everywhere! Sabatini's lobster and the steak were delicious! I have been on cruises before but this one takes the cake! Shout out to Sara and the Princess cruise line! read more

AAA Redlands Insurance and Member Services - Auto Insurance Near Me - Redlands, California

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I lost my registration for my car, I came in and Matthew Dale helped. He was the best! Super helpful very friendly and patient. Thanks Matt! read more

AAA Redlands Insurance and Member Services - Auto Insurance Near Me - Redlands, California

Horrible experience! Never would recommend this insurance business. I recently cancelled my insurance. Brown insured me that my payment would go back to my card however this was not the case. I left multiple messages to her and the manager. I even called to see if anyone else could help and no one would call me back. I spoke to customer service and stated they could not do anything because they were not the original representative to assist me. I finally went in person as they said they cancelled it but in fact they did not nor my membership! This was months apart with all the back and forth. I had to dispute this through my bank because they would not assist me! read more

After a decade with AAA Auto Insurance, the time has come to part ways. In the time I've had insurance through AAA, I've moved a bit and visited many offices. My complaints aren't specifically with this particular office (the staff is at least polite enough, although maybe not competent and honest, it seems), although I'm experiencing the same issue here that has been my experience with all the other offices: for some incomprehensible reason, they simply NEVER can get my Annual Mileage right, whether I call them, use the convoluted website, or even visit in person. And since they can't record my mileage accurately, I can't trust that my policy rates are as low as they should be. Every. Single. Year, they mess it up, and I have to take the extra time to straighten them out. WHY is there such a problem?? On top of this increasingly-irritating issue, my auto insurance policy DOUBLED this year, despite my never having an accident or claim in my entire LIFE. I do realize that California has become an increasingly expensive market for insurance companies, and I was expecting a slight rate hike this year; some online reports suggested increases of 25-30% were likely. I was shocked to see mine DOUBLED. Now, I certainly could have found far less expensive insurance in the past decade. I continually paid AAA's rates for the peace of mind that I was insured with a reputable, member-focused organization. Yet after all the years and dollars spent, AAA is rewarding my loyalty with a kick in the teeth. I won't take it any longer. Like so much in this Liberal mess of a State, Law-Abiding citizens are punished for the crimes of those who flagrantly disregard the system, and are rewarded for it. If you can afford to have your bank account drained, so that the illegals, politicians and insurance companies can maintain their exploitive lifestyles, perhaps AAA Auto Insurance is right for you. For me... I'm OUT. read more

AAA is THE best for all of your insurance needs, I have roadside, auto, renters and life insurance with AAA, and I couldn't be happier!!!! I have always been taken care of. I absolutely love AAA I Want to acknowledge Alex Hernandez, Jeffery Edwards and Justin Hoffman these three representatives are AMAZING!!!!! I was completely blown away by their level of excellence, they made me feel like they cared, you know how how you can be made to feel like a job ?!?! Like this is just a job, no not them they made me feel like they actually cared and they took care of me , they took care of me like they would take care of their own mother!!!! That's how amazing they are AAA IS EXTREMELY LUCKY TO HAVE THEM REPRESENT THEM !!!!!!!! Thank you so much read more

I called earlier today and spoke with someone named Debbie and she was extremely rude for no reason. I just had some questions about my policy and she seemed bothered and impatient. When I tried to say something she was like "HOLD ON HOLD ON" in a very condescending tone. Her tone over the phone was very unpleasant and I felt like I was bothering her with my questions. She answered everything with an attitude and talked to my like I was stupid. I was almost tempted to just cancel my policy with triple A but this is the first time I've had a bad experience. I just won't be going to this location. read more