Bernie is a neighborhood institution. I've used his services for 35 years, he's receptive, returns your calls almost immediately and shows up, does whatever the job in a reasonable and often quick amount of time. No better person/businessman to work with. I respect his work ethic. Thank you, Bernie for servicing the community for all these years. read more

Bernies Glass & Mirror - New tempered glass on the left. - Windows Installation Near Me - Brooklyn, New York

I ordered a plain mirror and several thick glass shelves for my mini bar from Bernie's Glass & Mirror. While the quality of the mirror and shelves was outstanding and transformed my mini bar into something remarkable--with my contractor installing everything flawlessly--the overall experience was marred by the shockingly poor customer service. The price was very fair. Despite providing the accurate measurements, I received glass shelves in the wrong size. Instead of acknowledging the error, Bernie refused to take responsibility. In fact, he was furious, and he treated me condescendingly, even going so far as to mock and humiliate me in his store in front of his colleagues. His hostility and dismissive attitude made what should have been a simple correction (with an apology) into an unnecessarily prolonged and unpleasant ordeal. This review is based on at least 3 visits to the shop myself over a period of many weeks, so it was not just "one off day". It is baffling that a business with such a longstanding history in Bed-Stuy can treat a customer with such disrespect. I pride myself on being courteous and respectful to all people, yet I felt insulted by the way I was spoken to. For installation, I trusted my own contractor--and for good reason. I would never rely on Bernie's so-called expertise again, despite them saying only they can be trusted to properly install a mirror. It was a breeze for my contractor. I will say that one other person that works there (I forgot his name) was extremely kind and helpful the few times I spoke with him. He actually showed that he cared about my experience and service. Not the case at all for Bernie. I wholeheartedly encourage others to shop elsewhere if they value respectful treatment along with quality products. While the items I received met my expectations, the experience left a sour taste that no one should have to endure. read more

I can't say enough good things about Bernie's Glass and Mirror. They repaired my standing mirror quickly, efficiently, and most importantly -- discreetly. The craftsmanship was flawless -- you truly cannot tell it was ever damaged. Their team was courteous, professional, and took real pride in their work. It's rare to find this level of skill and attention to detail these days. I wouldn't hesitate to recommend them to anyone who needs glass or mirror repairs done right the first time! read more

Bernie's Glass is amazing! I needed a small job for a pane that was broken in an interior French door. Bernie took the time to carefully cut my glass over the winter holidays when I thought it would be impossible to get the piece I needed! Bernie was kind and wonderful to talk to as well. I would be happy to return there with any of my glass needs. I'd certainly trust him with a bigger project as well!! read more

Bernie came yesterday morning to remove a broken window to repair in his shop. Asked to look at a different window we were unable to open, he checked and found that the springs no longer worked, said he would be back between 1 and 4. He returned at 2, installed the repaired window, took apart the window requiring new springs, installed new springs and reassembled the window. None of this compares to his stained glass, shower doors or mirror work shown on his web site but the competence was really amazing. Bernie is a treasure. read more

Call Bernie. We wanted oversized mirrors installed on 9ft doors and Bernie got it done--measured, delivered, and mounted--within 72 hours of my first call. He's fast, meticulous, hilarious, and genuinely joyful about his craft. This photo says it all: Bernie smiling alongside our gorgeous mirrors. Total pro, total delight, reasonably priced for best quality. read more

I have had three custom mirrors from this company for almost 27 years, and they still look just as flawless as the day they were installed. The placement above my bathtub has held up perfectly, and I cannot count how many compliments I've gotten for these gorgeous mirrors. They've lasted all these years without any issues or scratches, and I couldn't be happier with them. Thank you to the company for providing me with these wonderful mirrors that still look fresh and modern after all these years. The man behind the mirrors, Bernie, is a true genius in the mirror field. His expertise and attention to detail really showed in the craftsmanship of these mirrors. Even after 27 years, I have not encountered a single scratch or flaw in them. Thank you, Bernie, for creating such beautiful and long-lasting mirrors that still look amazing today. Bernie, has also repaired all of my windows in my brownstone located in Fort Greene Historical District. He is the best! read more

Bernies Glass & Mirror - Windows Installation Near Me - Brooklyn, New York

Extremely knowedgable and professional. Also, very quick to replace our broken table top!

I was very pleased with the work that was done on my mirror. The standing mirror was attached to a jewelry box & the mirror itself was cracked. They replaced the mirror. They discovered the mirror was attached to felt on the inside door of the jewelry box & they flawlessly replaced that as well. Would definitely recommend their services. read more

Bernie was amazing! Very knowledgeable about glass windows, super fast, kind and got the job done in 1,2,3! I'm so glad I found him for my restaurant! He will forever be my go to guy for glass windows! Thank you for all your help Bernie! read more

Unless you want to be screamed at and insulted, I would recommend going with any other company for your glass and mirror needs.

As a property manager, I have dealt with several glass & mirror companies and I am confident when I say Bernie's is the best. Him and his team do quality work at a quick pace. If you need someone who is responsive and will give you very fair pricing, Bernie is the one! read more

Bernies Glass & Mirror - BEFORE - Windows Installation Near Me - Brooklyn, New York

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Bernie and his intern did an excellent job. I am very pleased with their work and highly recommend them for any glass replacement or repair needs. read more

Bernie is truly a New York treasure! His prices are fair, and his products are top-notch. He delivered exactly what he promised, right on schedule. Bernie personally delivered the glass, arriving on time and demonstrating the utmost professionalism and reliability. He only accepts cash, which was no issue for me, and I wouldn't hesitate to work with him again. I ordered reeded tempered glass for my door and transom inserts, and they look absolutely stunning. read more

Bernie's glass is terrific he is very accomodating and skilled, plus very charming and funny! read more

Bernie is the definition of a professional of his trade.he did the impossible on fixing a complex window. Thank you read more

Careful and thorough. Bernie's Glass & Mirror is the place to go if you have an old house and need exacting work done. He was very knowledgeable and precise. I have nothing but confidence in his work. Also, he gave me the best price of any of the glaziers I called. Quality and value! He is the man! read more

Bernie was amazing! His prompt response, his fair pricing, and his excellent work made him a great choice for me.

Bernie came by had a look at our windows and gave an honest and professional review. We are very pleased with his professional advice. Can highly recommend. read more

My second piece of cut glass from the grumpiest man who gives it to you straight and does a great job. Wouldn't go anywhere else. #NewYork

Bernies Glass and Mirror installed high-quality fluted and tempered glass in my apt. I also brought a cracked window to the Brooklyn store a couple of year ago to get the glass replaced. They a great job and it was great value (tip: remove the sash from the frame and bring it to the store to save on a callout charge) read more

Bernies Glass & Mirror - Fluted glass screen - Windows Installation Near Me - Brooklyn, New York

Bernie is a legend when it comes to glass, he's a true pioneer. He knows any type of glass inside out. I called Bernie for a very particular job, I need him to change a piece of glass underneath my brand new skylight. He came to my house and we talked for a little bit, five minutes into our conversation, I knew Bernie is the man for the job. He is so detailed and understanding wise that without hesitation, I just knew deep down that he's the right man for this job. True to Bernie's reputation, he did an excellent job on replacing my new glass. I'm one happy camper! I attached two pictures, before and after. if you need any glass replacements, fix, etc - Bernie, the legend is the guy! read more

Bernies Glass & Mirror - After - Windows Installation Near Me - Brooklyn, New York

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Bernie and company are good, honest people who do great work. A real neighborhood institution with personalized service and excellent prices. My neighbor recommended them when I needed a small repair, and they were responsive and professional when I reached out. Bernie himself came and took care to diagnose the problem. He replaced a small part in no time. Great conversation too. Highly recommended! read more

A dresser I had a mirror on top but it got broken during renovations. I went to the only glass place I knew in the neighborhood I took it there early and by the afternoon he called me back and said it was read. I was supper surprised but went the next day and got it I was so happy and it looked good. read more

Bernie was absolutely incredible to work with! The glass broke on my DIY beach themed table that I love with all my heart. Luckily I found Bernie's Glass & Mirror. Everyone was so friendly and willing to help me out. The service was fast (got the table back within 1 day!) and they did a fantastic job. Thank you Bernie! read more

Bernies Glass & Mirror - Windows Installation Near Me - Brooklyn, New York

Bernie's work is quick, reliable, and high quality. In addition, Bernie himself is personable and interesting, this in addition to his knowing exactly what is needed for any task. A+ all the way read more

Bernie sized up my project and executed the plan flawlessly. My very large mirror is properly secured in an ascetically pleasing manner. Hilary. Great job read more

Don't understand how he's been in business for such a long time. Very unprofessional and rude. When we called him regarding a piece that was missing from our mirror, he was not very thorough in explaining. He told us that he does not accept electronic payments and no checks. He should have just said cash only. Would never ever do business with him. read more

Bernie and his apprentice were on time, careful, and replaced the ballasts on one window. A valance clip was broken in the process which leaves me with a subsequent repair. read more

A+ fix replacing the glass on our coffee table. Bernie helped us carry the glass and table into our car before we left. Thanks, Bernie! read more

Bernies Glass & Mirror - Windows Installation Near Me - Brooklyn, New York

Bernie's created and installed a huge wall mirror for us in our home gym. The whole thing was very straightforward, took 2 visits totaling under 2 hours, and at a very reasonable price. Everyone was courteous and a pleasure to work with. Would recommend! read more

I was shopping for a replacement window for my brownstone. I decided to use a small business thinking that I was doing a good thing. I found this business by searching the internet. I called before I went there and spoke to a person that seemed to not like her job. Once there I informed a worker that I wanted to have a window replaced and he told me I had to speak to the owner, that is when I met Bernie; it all went downhill from there. He asked me what I needed and I informed him of what I wanted; I also told him that I wanted to patronize a small business instead of the big box stores. He then stated that he had been there to serve the community for 68 years. I saw pictures of his father on the wall at the business ( his father would be disappointed in him). He asked me for the window size which I had recorded on my phone along with pictures and a video of the very old window. I apparently couldn't find it fast enough for him. He was rushing me stating that he had another job to get to, "an old lady". I was not allowed to explain to him what I needed, why I needed it or when I needed it. He kept cutting me off saying that he didn't want to hear the back story. He had no use for pleasantries. He was not interested in building a rapport with a potential customer. It took longer than it should have for me to explain what' I needed from his business because he kept cutting me off. I finally had to explain to him that it is important for me to understand the process and how it works. I was not interested in being told what I needed without explanation. He was very rude, abrupt, abrasive, arrogant, unprofessional and unpleasant. I told him that I was apparently wasting his time and I walked out. He was pointedly rude as if it was personal. I think Ye has pissed someone off. read more

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Bernie was fast, efficient, knowledgeable and fun to work with. The windows are perfect. Highly recommended.

Bernie's Glass & Mirror responded quickly to our request for a window replacement. Mr. Bernie has been at this for decades, so he was able to diagnose what caused the damage, pop out the window, repair, return, and pop in the window in the same day. Additionally, he apprentices neighborhood youth and is a walking history book for Central Brooklyn. Highly recommend his service! read more

We had a pane fall out of our 100-year-old window. Really the entire thing should be replaced but I love our windows and am reluctant to modernize. Trying to find someone to insert a pane of glass for a window hung with an old chain was just not working. After months passed I stumbled on Bernie's web site and he agreed to try. He took apart the window so fast it almost gave me heart palpitations but then he took half the window to his truck parked outside and expertly cut a new pane pretty much freehand - fit it in perfectly, rehung the ancient window, and it was a pleasure to talk to during the short time that it took him. He even recaulked another pane getting ready to jump out. Someday I will pay him to replace the windows but for now it was a bargain and a pleasure to have him do the repair. read more

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I was having the worst day, my car was stuck with a dead battery on the side of the road and phone was dead. I had asked a few people passing by if they could give me a jump and nobody would help me. Bernie pulled up with his work van, saw I was in distress and asked if there's any way he could help me. Not only did he jump my car to get it started again, but he saw two of my tires were almost flat and filled them for me. I would recommend and if I ever needed glass & mirror services, he's the one. read more

I had a small job for a fancy tabletop glass piece that is curved and custom. Bernie came, took template, and installed 2 days later. I had him do other bigger jobs for me 10 years ago regarding bathroom and my greenhouse. His workmanship and ethic are second to none. My wife and i are both very picky too. read more

had the pleasure of having bernie come and fix my windows today! they have not been staying up since i moved into this apartment. bernie's such a pro - not only did he fix 3 windows in such record time, he did it while the sun was blaring on him and still managed to do a perfect job. he's super responsive, too. any time i called, he answered, and i sincerely appreciated that level of communication. i think my favorite part was him sharing stories with me of when he used to be a photographer as he took breaks between each window. thanks so much, bernie - to you, and your wonderful assistant - for all your hard work!! read more

Tenant's window had a crack in it which caused a failed NYCHA inspection. Needed a quick repair of the pane, so contacted the above establishment. The person who answered the phone was perfectly lovely, but told me that since COVID, they were doing things differently, and I had to contact the owner directly to explain the issue, and get a quote, so I proceeded to do so. I was asked for the address in the text, then he proceeded to call me. It was during this call that I should've immediately hung up and tried somewhere else, but I needed help ASAP, so I endured his rude and arrogant manner. He quoted me $288.51 to repair the cracked pane, and when I questioned the price, he proceeded to gruffly explain to me why that was the cost; on top of that, he only accepts CASH (it's 2022). I agreed to the price because I didn't have time to research. He agreed to the job, and said he could do it the next day (remove entire window and return by 4:00), but he would have to come early at 7:00! He said it several times for emphasis, and I agreed; had to take my child to school anyway, so the timing was good. Spoke with the tenant, and she agreed so it was set. The next day, as I saw 7:00 rapidly approaching, I text to give him details on my location because there is construction going on next door. I hear nothing back, so I called, and it went to VM saying, "Don't leave a message, text," so I text again, with urgency, because time was going by, and soon I would have to leave out, but still no answer (in that text I reminded him that he was the one adamant about the early hour). About 15 minutes later, he calls me back with the ugliest attitude, telling me his HELPER had just walked through the door, and he was on his way! I reiterated the time he agreed to, and he asks me, what was he supposed to do? His helper was late, and he was on his way! He said he is OLD, and he needs help, as if we had met before, and I were familiar with his circumstances! I said, WOW, because I was truly in disbelief with this man's WRONG AND STRONG indifference! He says, no, what? You said WOW, and now I don't know if I want to do the job, so I said WOW again because I truly had no other words for the exchange! He said, NO, YOU SAID WOW AGAIN, I don't think I want to come, like some petulant toddler! I stayed silent because I had nothing else to add. He says, you're being quiet, does that mean you still want me to come? I said it's whatever, I need the service, and he says Goodbye...this is where you end the call, and I hung up! He FINALLY arrives, and double parks on my busy street, and IMMEDIATELY gets into a back and forth with another driver (who has all rights to be pissed because he is now blocking traffic that was already stalled due to construction), again, wasting my time! He finally gets through the door to the affected window, and says let's go back downstairs to write up a receipt. That gets done, he demands an $100 deposit, and pushes a business card on me, AS IF I WOULD RECOMMEND HIM TO ANYONE I HAD ANY RESPECT FOR!!! I now am running late, so I grab my son, letting him know I had to go. He says he will return the window later that afternoon, and I let him know that I would not be there, but my daughter would. He took her name/number, and I left, hopefully never to see this man again! Don't you know he still called me to say he was on his way back with the window, so I said, "You said you would call my daughter, I'm not home," to which he responds to the person in the car, "Oh yeah, the daughter, the # is on the receipt!"...I hung up. PLEASE DO YOUR RESEARCH AND DO NOT WAIT TILL THE LAST MINUTE AS I UNFORTUNATELY DID...hope this helps you make better choices! read more

Bernies Glass & Mirror - Pic of the initial text exchange with photos of the cracked window pane. - Windows Installation Near Me - Brooklyn, New York

I had 2 broken glass windows & I called Bernie's Glass & Mirror. He came right away & gave me a nice estimate. He did a great job with fast & courteous service. My wife & I were very impressed! If we ever need another job done I will definitely call him. Thank you so much. read more