Paquette plumbing installed two heating/hot water wall units, and both units had problems with the…read moreventing of the exhaust pipes. Met with Nick the owner of the company, and he acknowledged the faulty installations, and said they could be corrected. However, after the meet, I made three additional phone calls to the office and an email, no one ever call back or reply to my email. According to the installation manual, the exhaust pipe needs 24 inches of clearance below the soffit for hot air to escape, or through the roof. Paquette vented the exhaust pipe right at the soffit, and it caused hot air to drift back into the attic, and hot air condensing into water/ice during cold days. Also, this exhaust pipe supposed to pitch slightly upward for the air to escape and drain the condensed water into the pump located inside the house, however, the pipe was installed pitching slightly downward and caused condensed water to drain outside of the house, alongside of the exterior wall. This faulty installation is causing ice accumulation outside of doorstep, icicles hanging under the gutter, and icicles under the deck and above the first-floor deck ceilings. The first-floor exhaust vent was noticed by Nick, and said it needs to penetrate through the facial board away from the deck. After nearly two months chasing, I lost hope that Paquette plumbing will do the right thing to correct this issue. Now that we're in cold winter time, I have to deal with a pile of ice outside of my doorstep.

Very professional, returns phone calls, shows up when they promise. A+read more

Terrible Should turn in his liccen Other plumbers who needed to fix his multiple mistakes were…read moreshocked He was told not to put the pipes in the outer walls and dy it anyway Avoid or regrer

Marks a wonderful contractor if you're spending $8000 on a brand-new furnace but once you have it…read morefor five years and it won't put heat out he will promise you And promise you that he will come to your house and he never shows up you can call and speak to his wife you can call and speak to his daughter and promise they will call you back and they never will . so he will promise he'll be there in an early afternoon and you left your house unlocked for him and you call back for a second time you speak to him he can't come he's just home he's too exhausted thank you Mark we have no heat. and it's going to be 10 below zero. He told me a week ago he's going to get some information from FW Webb and will be back and he never showed up. He now tells me that somebody else can figure it out . The best part of it is a week ago when I told him it was the thermostat that needed to be faxed out it's out will get to it and then he drives right by my house and doesn't stop I highly do not recommend Mark Christie thank you so much Mark

We had a septic issue and Shawn was absolutely awesome! Very knowledgeable, experienced and…read morefriendly. He answered every one of our questions or concern. Thank you for great service! Kelly and Cathy Greene

He responded immediately. Adjusted his schedule to come save us from an overflowing toilet…read more I particularly liked how he explained exactly what the problem was and walked us through the various options. He recommended we stick with the cheapest option. I love when a service professional not only does the work well but also helps me understand how to make the various choices I need to make as a homeowner. Truly one of the best tradespeople I've dealt with in a long time.

Really great initial conversation on the phone and then in person. We were very excited because…read moregood help, heck any help in this part of VT is pulling teeth. In the end I had to chase the quote for days. Chased the contractor for weeks - finally asked if he wanted to be considered for the job because the scope changed. No answer back. Fix-it - I can't even get- it... not a call back or anything. Would not recommend. Hey if they read this and would like to respond, I'm flexible in changing my rating. Stuff happens, I get that. We'll see if I hear ANYTHING back. No value to me.

Had a water heater not heating for long periods making for quick showers. A friend recommended The…read moreFix It Team. I called on a Monday and he made it out that Wednesday. Rob is very friendly and explained what I needed and gave me a quote, I agreed and he did the work in a short time. Thank you Rob and Mike! I'm really glad to have someone to call when this old house starts giving me problems.

John Kelly installed a unit in my Vermont home in 2014. He has been a tough man to get hold of…read morewhen needed, after the job is done. Sadly I needed him every year there after. The unit has needed one part or another every single year.. Aside from and in spite of annual upkeep, he has cost me additional money every single year. Now I have learned that the unit was vented improperly and had a significant effect on the fresh air circulation. Which in turn has cause soot build up on the unit. More money. I have tried numerous times to get in touch with John over the past year via email or voicemail. Unsuccessful in both areas. It is both sad and frustrating to put your trust in someone who claims to be a professional. Find someone else.

John was a pleasure to work with. We have a second home in Vermont that was without a furnace…read moreheading in to late October. I was having all sorts of trouble getting anyone to call me back and schedule a date to come even look at it...until I called John. I called at 5pm in the evening, expecting to get a call back later that week. He called me at 6:30pm, and went to see the job within 2 days. The quote was very fair, and significantly below the one other person I had been able to get to look at the job. A week and a half later, we had a new furnace and new hot water heater, 2 days ahead of schedule. John communicated with me daily, let me know of anything unexpected, and was on time and on budget. Managing repairs from afar is always a challenge, but John made it easy with great communication, including pictures. He even checked in with me 2 weeks later to make sure everything was working correctly. I wouldn't hesitate to call John again. Truly a professional.

Good service and quick response. In this day and age with contractors literally ignoring calls, it…read morewas good dealing with A-1.

Great work. Brendon went out of his way to get to the site and did a great job. I highly recommend…read morethem.

Experience and knowledge. They are easy to work witb and have fair pricing. Chris has a deep…read moreunderstanding of systems and how to approach them when it comes to repairs and inspections. Will definitely be recommending them.

We had a flood in our basement due to a sub pump failure they were here with in 1.5 hours and had…read moreeverything and fixed it. Since in was 30" deep I again called for the water heater again they came that day and fixed everything. Amazing service and the charge was so little since I knew it should be much more. Use this company for all you needs!