Worst customer service I've dealt with. I've been a solid customer and paid off my vehicle in just…read moretwo years. The one time I actually need help--getting a rim repaired through a local third-party shop--I'm denied a loaner simply because the work isn't being done at the dealership. That kind of policy shows exactly how much they value customers once the sale is done. I won't be buying another vehicle from here.

Shady people, don't trust them! I personally caught them in…read moreseveral lies Have proof of all this, damaged vehicles, and do not stand behind it. Very rude in front of other customers. They do not stand behind you after you buy the vehicle. Belittled and embarrassed in the dealership! Upper management is not any better. My personal opinion go somewhere else Trust me, you'll save yourself a lot of heartache

Trevino's Auto Mart has the best customer service I've ever experienced in any type of industry…read more Mario, Ernesto, and Alan are very friendly and helpful. I never felt pressured to buy a vehicle, and they were willing to answer every question I had. I will definitely consider them when purchasing a vehicle. Prices are also very reasonable, and every worker is very honest with their process! Highly recommend!

They had terrible customer service they wouldn't cooperate when I tried asking questions but rather…read moreleft me hanging talking to myself I hope they fix that problem because I was really looking forward to buying a vehicle but now with those workers way of dealing with customers

Monica in the service area always help me and positive actitude…read more Manager and all employees Great attention

I purchased a used 2023 Ford Explorer XLT from Payne Mission Volkswagen. The CARFAX showed that the…read moredealership reported an oil and filter change and wiper replacements had been completed before the sale. Shortly after taking possession, the oil-life monitor was still at 73%. The front and rear wipers had not been replaced, the rear wiper was missing and damaged, and the vehicle was delivered dirty with a cracked windshield. Payne did replace the windshield, but they have stalled for over 3 months and eventually refused to address the remaining service discrepancies and continue to maintain that the CARFAX-listed work was performed. The registration also took close to 60 days. Payne told us it had already been sent, but near the 60-day mark they ultimately had to send it overnight. The condition of the vehicle did not match several of the services Payne reported as completed before the sale and resolving the remaining issues has required repeated follow-up. I will not do business with this dealership again. I would caution anyone considering purchasing a vehicle from a dealership that cannot maintain basic quality standards and refuses to take responsibility when problems are brought to their attention.

my husband went in shopping for a family member. Salesman took us to a desk. My husband told him…read morewhat we were looking for regarding price range. We didn't say new or preowned certified at that time. He right away, jumped into another price level.. My husband stopped him and said no this is the price that we are working with. Without saying if they had pre-certified used ones he looked at us and said " we don't have anything in that price range. We can't help you." then he got up and walked away. I think my mouth stayed open for at least 30 seconds. Didn't take our name or number or say he would call us if he could find something. He was so rude and dismissive. I called the general manager to complain and the general manager never picked up the phone. My husband called the Harlingen Kia, where someone was very helpful and amenable.

Friendly staff, nice waiting room with waters and coffee. Quick service. Went for oil change which…read moreis included for buying the car, yet on the way home they sent me a bill for it? I didn't have to pay it, but why send it in the first place?

The service department did an outstanding job of diagnosing the issue I had with my truck…read more However, I had to call a few times in the afternoon to get the status of my truck and all I could get was "We'll call you back" and "I'll have the service manager call you"...and things like that. I had to press the issue to get a status since I needed my truck and if I wasn't able to get it that day, I could make alternate arrangements for transportation. But I needed to know. Of course, when I did get the status, they were going to charge me $811 to fix the issue. Really? Yes, you can make the claim that your technicians are factory "certified" and you use factory diagnostics tools, etc. And any outside competent mechanic can do it as well and far cheaper. I get that. But $811 for replacing an ignition coil, 6 ignition coil boots, and all 6 spark plugs? I'm an engineer by degree and trade and I know exactly the amount of labor and effort it takes to replace the aforementioned items on my truck. It doesn't take an associates degree in auto mechanics or to be factory "certified" to do it. I ordered all the parts the same day at a total cost of $146, shipped. Do the math on the amount of labor charges the dealer wanted. They are not OEM parts but I can tell you this, OEM parts are made to meet MINIMUM specifications, not necessarily exceeed, and I know this for a fact as I have authority to set technical specifications in my industry. So yeah...I know. The aftermarket items I ordered have longer warranties then Motorcraft and a bit cheaper so that tells you something. Don't get me wrong, Spikes Ford has an outstanding service department and can get the job done well and actually are far better then the experience I had with Boggus (who misdiagnosed the problem a year ago and have misdiagnosed two other issues I had with my truck) and really far better than Hacienda who literally told me to make an appointment or they wouldn't tend to my truck. Seriously? Would I go back to Spikes for service? YES! But don't try to con an ex-con when telling me how much it will cost to replace or fix certain items and they certainly need to call me back when they say they will. I know things get busy but make it a habit to call people back when you say you will. Been there, done that...I know how those things work. So yeah...

**The worst experience we have ever had at Spikes Ford.**…read more Unfortunately, our experience with Spikes Ford was extremely disappointing from start to finish. The agent assigned to assist us was extremely rude and appeared to be more interested in upselling additional products and services than actually helping us. I had specifically obtained pricing in advance for the services and items we intended to purchase. However, the agent later increased the prices and told us that the total cost would be higher than what we had originally been quoted. Unfortunately, the problems did not end there. Today, my wife had to return to the dealership and spend approximately **two hours** there because the plastic cover underneath the engine had not been properly secured after her oil change. This is a basic part of properly completing an oil change, and it should have been checked before the vehicle was returned to her. We expected much better service and attention to detail from a Ford dealership. Instead, we experienced poor customer service, unexpected price changes, and careless workmanship. **After this experience, we will not be returning to Spikes Ford. I would strongly encourage management to review how customers are being treated and how vehicles are being inspected before being returned to them.** Tuesday, 08/11/2026 @9:00 AM

Great first time buyer!! El tio helped me tremendously recommend too anyone looking a for a great…read moredeal!

Great service, very knowledgeable and attentive to the customer needs. Helpful weather they have it…read moreor not.

From the owner: Your go-to for top-quality automotive solutions. Find the perfect parts and exceptional service…read morefor your ride. Great price, Great customer service, and much more!