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    Bespoke Books and Archives

    4.7 (3 reviews)
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    7 months ago

    Fun little bookshop with a wide variety. Cozy atmosphere with extremely friendly staff.

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    4 years ago

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    Barnes & Noble

    Barnes & Noble

    3.3
    (88 reviews)
    $$$

    Have not visits here for some time and refreshing to walk in see all the books, magazines and café…read morestill around. Customer service friendly. Easy to wander around and seating available. Bathrooms in the rear of the store.

    Store manager Christopher,…read more We stopped by with our son, who wore his motorcycle gear, balaclava and all, as one might wear a shield against a windy day. We had only intended a brief visit, to sip a drink, browse a few books and mostly remained together, a small family wandering among your shelves. (max visit time 15 minutes) Yet one of your employees, your assistant who passed by our son while he was momentarily alone, muttered under his breath, not once but twice, that the face covering must come off. He did not stop. He did not speak directly. He did not address us, the parents. There was no "excuse me," no polite guidance. ONLY muttered judgment. It was a small thing, but in it was a certainty: our son, a minor, had been profiled and treated disrespectfully. When our son brought this to our attention, we were at the café. The same employee continued from a distance, his tone sharp, dismissive, cocky even, claiming he had "told him twice" to remove it. Told him? Excuse me, are you his guardian? And then he declared that wearing a mask to hide your identity in any store is a felony in Virginia. That, by any measure, is inaccurate. The law requires proof of intent of wanting concealing one's identity. Something our son (Wearing ALL his motorcycle GEAR without helmet), calmly browsing with his parents, was clearly not doing. The entire encounter...the indirect comments, the lack of professionalism, the misapplied law, was wholly inappropriate for a minor accompanied by his parents. Staff may be reminded that customers even minors, deserve respect, clarity, and honesty. A little courtesy goes a long way. The statement regarding Virginia law was, quite simply, wrong. It was tossed out as if this law were a blanket statement "felony to wear a mask in a store." In truth, the law is far more subtle, far more sensible than that. It speaks of intent, of committing theft, assault, or some other misdeed while hiding one's face. Simply wearing a mask, with your parents by your side, wandering among books, or shielding yourself against the wind, does not, and never could, meet that standard. And even a store policy, no matter how strict, cannot turn an innocent action into a crime, nor justify rudeness, muttered commands, or the singling out of a child. To claim otherwise is to misunderstand the law entirely. In Virginia, there is no sweeping law that declares wearing a mask in a store a felony. Laws about concealing one's identity do exist, yes, but they are narrow, precise, and bound by circumstance. They speak not of ordinary people, browsing quietly with their families, but of those whose intent drifts toward mischief or crime. -Customers who prefers facts to fiction

    Barnes & Noble

    Barnes & Noble

    4.1
    (16 reviews)

    Rating 3 stars ONLY because it's a new clean store, but the customer service skills need…read morerenovation, still. And of course, never any floor people available to ask help. Whoever the female cashier was at register #4565. Not a single Hello. She did ask if I had a rewards card, but got frustrated when I tried to search for it. She didn't even do the bare minimum. She didn't offer a bag when it was RAINING HARD and I had purchased more than 3 books . She handed me one after I asked, and then didn't even bag them herself. (You're getting paid to be a cashier, act like one.) Mind you, this is the second time I've experienced a rude cashier with poor, disgruntled attitude.

    I visit this B&N location quite often, and I like it for several reasons…read more 1. There is always parking when I visit 2. I like the way the store is set up/organized 3. I like that this B&N has CHAIRS!!! I think the chairs are such an underrated feature of B&Ns, and I appreciate that this one has little reading 'nooks' throughout the store, so you can kind of hang out and enjoy the bookstore ambiance while you read and maybe sip your little drinky drink! This is one of the few Barnes locations in the surrounding areas that actually has chairs and/or book nooks. The employees are very nice and helpful and the store is always in good order and clean. I've had no issues in this store. The only thing that I might consider a potential downside is that this location is quite busy typically, so if you're looking for a quiet, empty Barnes, this isn't the one!

    Bespoke Books and Archives - bookstores - Updated July 2026

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