Very fast response, service and reply equally as fast as it was friendly. I am very happy i had…read morecalled.

One star -- If there were the possibility of giving no stars, I would. I have been a customer of…read morehers for over 25 years. Never had an issue. When I got into an accident recently, when it was the other driver's fault, I was told State Farm wouldn't fight the other insurance company and that I'd have to file a claim and, subsequently, see my rates soar. Then I get a knock on my credit score because I submitted a payment and it was returned. Seems like someone in the office changed my payment method, after 25 years, without my knowledge or authorization. Caryn is great at taking customers' money. But she sure as Hell won't do anything for her customers when they need her. Buyer beware.

Doug and his team do a great job going above and beyond. Quick to respond to texts, and did a great…read morejob handling everything during the recent storm.

Outstanding service of ALL in the office. I have worked with all of them. Recently I worked with…read moreLeah who was outstanding. The comradery in the office is excellent as well

There are so many times in life when your insurance needs change and Chas is dedicated to following…read moreup with clients to make sure that they are receiving proper coverage. My husband and I had work done on our house, and Chas happened to call for our annual review. We realized the replacement value of our house was understated in our coverage at the time. We had that updated, and my family has perfect protection from the unexpected. When you stop/call in, ask for Rachel. She is hysterical. One of the best producers out there!

Sad to say I can add even more bad service! About a year ago I called Chas to simply ask a…read morequestion about a claim. We had a sump pump leak. We decided not to run it through our insurance because the damage was less that our deductible - literally just a few hundred dollars. As we are now shopping for new Home Owners Insurance we find out that Chas counted my phone call as a Claim against my Homeowners!! A $0 Claim!!! Which is actually counted as a claim and causing us difficulty in getting new insurance. BEWARE BEWARE BEWARE The guy does not know what he is doing - it ought to be illegal!

My mom has been getting her taxes done by Randy for years. He has been wonderful to work with. Very…read morehelpful and responsive.

Homer Financial is THE BEST solution for ANY financial need. Randy is a veteran and knows what he…read moreis doing. Far more bang for your buck than any other tax service i've used in the past and one of the most knowledgable representatives in the industry i've ever met. STRONGLY recommend this place!!!

I have been a customer since I was 16. I joined my parents policy. My dad has been a customer for…read more57 years. At this point I have been a customer for 27 years. I have owned a home for the past 18 years and in these 27 years I have filed 5 claims. 1 car claim about 2 years ago (I hit a curb in the winter) and 4 roof claims. State Farm has denied all the roof claims and never paid out a penny on any of them. So why is my homeowners insurance being dropped. I should have dropped you in 2018 when every house around me got new roofs after those microburst tornados we had and State Farm said mine wasn't bad enough. How is it possible that the two houses behind mine and the house on the right and two houses on the left and three houses across the street needed new roofs but not mine. At this rate I might as well take all my policies elsewhere. Longevity and loyalty mean nothing to this company.

I am in the Process of switching to Erik Nelson from a very incompetent State Farm office but don't…read moreworry, I won't mention Laura Barrett's name lol. Anyway, Erik's staff spent a long time on the phone with me answering my questions, much of which was done after their office hours. They also sent me a confirming email almost immediately after our call had ended. In addition, they even found at least one error with my policy, even before officially becoming my agent. In addition, I also received a welcome email from Erik the following day which included even more information regarding some of my questions that I asked his staff on the previous day. If this is any indication of the kind of service and professionalism that Erik Nelson's office regularly provides, I am very confident that I made the right choice.

Bill is one of the most responsive people I've met, and very knowledgeable about all aspects of…read moreinsurance.

I have had Bill as my agent for years for my Auto, Homeowners, and life insurance he has always got…read moreme the best rates. He goes above and beyond to help his customer's. I highly recommend Bill as your agent if you are looking for insurance.

Randy Holzhauzer is very unprofessional. I went to his…read moreoffice today and was talking to the office staff and he walked in and I happily spoke. Randy did not speak because he said I gave a bad review a year ago. Instead of using the opportunity to address the issue and improve, he rudely said I can take my business elsewhere! That further affirms my Google review that he is rude and unprofessional. I am writing a letter to Michael Tipsord Chairman, President and Chief Executive Officer of State Farm to inform him of the behavior of Randy Holzhauzer. Do not give your business to him as he could care less for his clients!! Regrettably, Stephanie

Madison has been very helpful in the ever changing world of insurance. Her care in making certain…read moreour coverage was as we needed was appreciated!

Mike Fronztzak and Suzan Huizinga are by far some of the nicest and most helpful people I've ever…read morehad the pleasure of doing business. I had a very in depth issue with farmers insurance that took multiple days of phone calls and emails to resolve. They went above and beyond expectations. I can't say enough good things about this agency and their staff. Thank you!!

By default, I was with Forest for a long time.. I was on my parents' plan (back when they went by…read moreanother name) and as an adult stayed with Forest. My parents left forest awhile ago. They were unsatisfied with how much they were paying and their rude agent. I had little, but generally very pleasant interactions with my agent until recently. When I needed to drop my ex and his car off of my plan, they would not help me. My ex would not sign the documents needed to get off of the plan and Forest said there was nothing they could do. Not their fault, I agree. But curious, I inquired with another company. According to my new agent (Country) there are ways around this situation but they were not willing to help me. I assume this is because I wasn't worth their time, with my small insurance plans. So I stopped paying for my car coverage and was dropped from the plan. Not an issue, we all move on, right? Wrong. After I canceled my Home insurance, and submitted my Quit Claim Deed to show that my ex no longer owned my home, Forest sent me my refund check with his name on it! I assume this was to intentionally cause me more headache, luckily, I was able to cash the check with ease and deposit it back into my escrow account. Truth be told, I have much more coverage needs coming soon and I am absolutely ecstatic that it won't be through Forest Agency.