This facility has been sold and is now Gig Harbor Health and Rehabilitation. Staff is great,…read moreprofessional, knowledgable, caring. Clients are treated with respect and care. The CNA's are great with transfers and lift assist and helping their clients with daily routines. Call lights are answered in a timely manner by all staff. The kitchen prepares very good meals and desserts while substitutions and extras are easily ordered through a client's CNA or the on staff nutritionist. Laundry, Housekeeping, and Maintenance do a lovely job of keeping the facility absolutely clean and working well. Admissions, Social Services, and Nursing Staff will make time to talk with you and answer any type of concerns your family or loved one may have. Therapy, OT, PT, and Speech are thorough and very knowledgeable. Short term rehab clients will like the 5 day a week therapy sessions geared to restoring strength and abilities. Daily checks of rooms by lead staff adds a quiet confirmation that your loved one's health and safety is taken seriously.

Horrible care overall. Some of the nursing staff are fairly nice but it can take hours to get…read morecare. I wish I had chosen a different facility.

I toured this facility and was so impressed with the staff. When you entered the facility it's…read morewalking into a sunny day very airy and bright. The layout and amenities are above and beyond. I would highly recommend this facility.

What a shit show. My Mom is there for recovery after an ankle surgery. If you don't call before…read moretheir receptionist leaves at 5pm, you cannot get through to your loved one!! They refused to give me her direct room number so I could by pass this ridiculous situation. I live out of state, and worry about her. Unfortunately my day winds down usually after 5pm. This place is short staffed, and the phone situation doesn't make me feel good about Cottesmore at all. My Mom says they treat her well, and the staff does their best, but how would I really know with this hit, and miss phone call issue. Terrible, just a terrible policy with phone calls, having to always go through their connection desk. Oh the nurses stations never pick up.....ever! Was just on the phone to the "nurses station" it rang for 13:45 before I hung up. Terrible.

If you ever find yourself needing inpatient rehabilitation, this is the place you want to be…read more I stayed at Virginia Mason-Franciscan Rehabilitation Hospital following surgery, and this experience played a major role in my recovery. This rehab hospital gave me a safe, calm, and genuinely caring environment to heal physically, emotionally, and mentally as I adjusted to changes in my function and prepared to return home. What stands out most is the people. Every person I interacted with, from front desk staff to nurses, CNAs, therapists, doctors, and case managers, treated me with empathy, patience, and respect. I never once felt rushed or dismissed. I felt cared for at every level. My occupational therapist, Beverly, was phenomenal. She brought incredible energy to each session, explained what was happening with my body, and used a wide range of tools and exercises to help me regain function. More importantly, she made it feel safe to try, adjust, and try again. Hiro was my main physical therapist, along with others including Alicia, Stephanie, and Annie. Hiro has an exceptional way of helping you feel relaxed and supported, even when the work is challenging. Physical therapy sessions felt encouraging rather than intimidating, and I gained real confidence in my balance and walking because of his approach. Dr. Wang and Corrine managed my medical care, and I always felt listened to and supported. My speech therapist, Abby, was also outstanding. Her work focused on real life transitions and helped me think through what life would look like after discharge. It felt like return to life therapy, not just speech therapy. My case manager, Lindsay, made the discharge process smooth and stress free. She coordinated appointments, handled details, and ensured everything was in place so I did not have to worry about what came next. The nurses and CNAs were exceptional. Names I remember include Bridget, Shane, Kristen, JoJo, Sarah, Courtney, Daryl, Anne, Rachel, Albert, and Ebony, along with many others who showed the same level of care. Their support was personal, attentive, and deeply human, which made a meaningful difference during a vulnerable time. The facility itself is excellent. I had a private room that supported my healing and gave me space to practice independence. The rehab gyms are outstanding and well equipped. The food also deserves recognition. It was genuinely good, and nutrition is clearly treated as part of the recovery process. I also want to thank Julee at the main desk, who was consistently kind and welcoming during my early mornings and helped me ease into each day. This hospital gave me the space to rest, recover, and rebuild. If I ever need inpatient rehabilitation again, this is absolutely where I would want to be. I am deeply thankful to everyone at Virginia Mason-Franciscan Rehabilitation Hospital for their care, compassion, and support.

It was a great stay for me to be cared by so many caring people at Chi Franciscan Hospital! From…read moreDr. Wang, to my nurses Victor, Beg/John & Amy, My Case Manager Sutela, my therapist Kiana, Kimberly and my Occupational Therapy Robyn the receptionist on the first desk you enter the property, they are all very nice and you feel the love and care for their patient. Thank you so much for making me feel so welcome and care. Violeta Gerella

Although the front desk staff was pleasant, I can't say the rest of my experience was. I had a…read morelegal incident in which alcohol was involved so I was ordered to do a chemical dependency evaluation. I admitted to the counselor that I have been intoxicated a few times in my life, and at the end of the session he said "well, I don't think you have a problem"...I was slightly relieved and asked him if he was going to state that in the evaluation and he said no, that he did see an issue. Problem #1: Ultimate contradiction. He then said he thinks I am chemically dependent. CHEMICALLY DEPENDENT. 6 MONTHS OF DEPENDENCY TREATMENT. no. When I asked him how on earth he could think that, he said "well, I think you would benefit from some education. Problem #2: There is a difference between "some" alcohol education, and 6 months of dependency treatment. I thanked him for his time and quickly made an appointment for a second evaluation somewhere else. I took the eval from Olalla to the new place, re-did the tests, and that counselor said no way can I be considered chemically dependent. I am so glad I got the second evaluation. Moral of the story: If you have an alcohol related incident, this place will find you chemically dependent even if you have no history of alcohol abuse in the past.

From the owner: Gig Harbor Counseling, the outpatient program provides confidential, comprehensive assessments to…read moreevaluate an individual's progression with addiction. High quality treatment services conducted in a small, private, family oriented setting. We provide intensive outpatient counseling, relapse prevention, substance abuse, education groups, aftercare groups, etc.

My husband was there for 10 days after a hospital stay. There are pros and cons…read more Pros Building is clean with no institutional smell. Staff is attentive and very pleasant PT and OT were very good and made sure they gave my husband the attention needed to regain his strength Cons Parking is horrible. I spoke to the Administrator about when I saw at least six staff members parking in front rather than around the back so there was no room for visitors, He was almost rude and pretty much stated it wasn't his problem. Food was less than stellar. They were supposed to take orders so you didn't have to eat the meal of the day, sometimes that happened and sometimes not. Way over salted but when my husband mentioned that he was told they didn't salt anything. Might want change who the food is sourced from. Beds were so uncomfortable according to my husband. Activities were not something most would want to participate in, It was better than some but there is still room for improvement and if the higher staff members don't see a problem then nothing changes

The only reason I am giving one star is because a zero or negative rating is not an option…read more My 94-year-old mother was admitted to Avamere Transitional Care of Puget Sound on a Saturday evening with casts on both arms extending from her fingers to above her elbows. Upon arrival, she was served a meal consisting of a hoagie roll with two very thin slices of turkey, a piece of Kraft cheese cut in half, cold fries, and fruit that was unrecognizable. This raised immediate concerns about basic care and nutrition. The goal of short term rehabilitation is to help patients regain strength, improve their health, and return home to their normal activities. Unfortunately, our experience was the opposite. My mother became weaker with each passing day. Given her condition, it should have been immediately clear that she required assistance with basic tasks. However, it took until the following day for staff to recognize that she was unable to feed herself. When assistance was requested for toileting, a CNA stated in front of me that my mother could use her diaper and would be cleaned later. This appeared to be standard practice, as she was frequently left in bed until the afternoon and not regularly assisted to the restroom. As a result, her hygiene declined significantly. A physical therapist later expressed concern about her condition, noting that at 3:30 PM she was still in bed and had not been properly cared for. Communication throughout her stay was extremely poor. There were constant staff changes, and no clear continuity of care. Nursing and physical therapy appeared to operate in separate systems with little coordination. Despite multiple requests, we were never able to speak with a physician at any point during her stay. During this time, my mother developed pneumonia. We have since moved her to another facility. Within the first 30 minutes of her arrival at Orchard Park, she received more care and attention than she did during the entire two weeks at Avamere. I fear for patients who do not have an advocate, as they may be left with little to no care. Overall, the level of care, communication, and coordination fell well below expectations.

Great place, great residents, great staff. Continues to exceed my expectations. All retirement…read moreservices under one roof: independent living, assisted living, memory care, and skilled nursing. The people really make this place exceptional. Expensive, but very much worth it.

I go to Heron's Key every Thursday for Lunch with my mom....the staff is so amazing to her (and…read moreme). I can say, that having my mother there makes my life so much easier. I have such peace with her being there, and she loves it. From the maintenance team, to the Soren's team, to the admin, they are all so friendly, happy, professional, and caring. That said, when they really shined, was when my father passed. They weren't paid to care, they truly cared. They went out of their way to take care of my dad, my mom, and the rest of the family. Thank you all!

I spent a month at this establishmen. Staff were nice, did sometimes wa were good. Clean facility!…read more The story started with one of the staff gave us girls Christmas presents. Which include wooden gingerbread ornaments she hand painted. I wanted souvenirs, so I asked the girls if I can have theirs as mine. Some gave them to me and some didn't. No big deal! My mistake in this was that I saw one of the girls had it in her gingerbread ornament in a basket and I took it out and put it on her bed. Then there's this one girl who they put in my room named Zaclyn aka Z. She accused me of stealing her stuff. They moved her into her own room because she accused me of stealing her shirt, just for her to find her damn shirt hung underneath her other clothes. She held grudges against me. Saying I'm a klepto. She came into my room when I wasn't there and took all my sanitary wash and threw it in the garbage. Then they held a meeting and everyone pointing their finger at me. While praising a girl who accused another woman of stealing and stooped so low to throw her stuff in the garbage bin. On top of that, the director wouldn't even accept me back to the facility. Other then unfairness and the gossips, nice staff and nice facility!

Went there 11/9/23 to 12/7/23 and I'm still doing really good. This was the best experience I had…read moreever had. The people are amazing, the community is amazing & they met all my needs. I still have friendships with people that I was also in there with to this day who are still clean & sober which is great!

The staff are friendly and nice. The overall qualifications are good but many times I found myself…read morewith a lesser qualified itherapist. My biggest complaint is this provider charges a 4% fee when using a credit card. That is ridiculous as they already charge a lot for each session. Overall, I think you can find better PT care in the Gig Harbor area

After having my knee replacement surgery, friends emphatically told me to go to Grant Spangle, and…read moreI'm so glad I listened. They are WONDERFUL! I feel confident in my recovery, and feel like they truly care about me.

Injured on the job in 1996, I have gone through a ton of PT's over the years and the folks at…read moreSource Therapy are the only ones to have helped me. They are the first PT to try and strengthen me. The rest have acted as though I was made of glass and never tried to make my body strong in anyway, shape or form. I can honestly say that if you truly want help, (mind, body and soul) Source Therapy is where you should go. It isn't about money to them, they really are good people who care.

Dana and Kevin at Source Therapy, have been our "go to" physical therapists for many years. Their…read moreknowledge, instructions, abilities and personal concern for our well being and recovery has been exceptional. They have worked with me after knee joint replacement & foot surgery and with my husband after knee joint replacement, shoulder joint replacement and spinal surgery. They've also provided a regiment of at home exercises to improve our recoveries. We've gotten more information from them on our surgical procedures and recoveries than we have from the surgeons who did the work.

Oh. My. Gosh!!!!!! This was by far the best massage I have EVER had. My husband and I did a couples…read moremassage. I had Molly and he had LuLu. These ladies were soooo incredibly kind. Like you just want to be friends with them. I got deep tissue and cupping and he did not. When I got off the table I felt euphoric. I can't even put into word good I feel. She checked in regularly to make sure It was not too much pressure. She jokes that I will be very bruised and she wasn't wrong. I have a bad back and this is exactly what I needed. My husband agrees that this was by far the best massage he has ever had as well. I wish I was a millionaire, I would come everyday!!!!

Quality massage and they twist / stretch you as well, which is one of the best parts. Anytime I'm…read morein Gig Harbor I try to stop by or call for an appointment if I know I'll be in the area.