Bought a new tv at the Easton PA store 6/13/26. Store reps very helpful. Unfortunately this store did not have the tv we wanted in stock so they called the Whitehall PA store 20 minutes away so we could pick it up ourselves. Upon making this purchase, we waited for the I believe the day time department manager to call the other store to make sure the other store had it. Waited patiently for about 20 minutes. While waiting we were told that this store would install for free, AND haul away our old set no cost to us. Okay great. Drove to the store, picked up tv and installed it ourselves, which you don't need to be a rocket scientist to do. We were assured even though we would do the installation ourselves, we could still have the haul away taken care of. Okay! Called to schedule haul away, then the stuff hit the fan. We were now going to be charged $49.99 for old tv haul! SURPRISE ! Thats because our tv was not the right size for pickup? It was a 55 inch tv, not a 32 inch or smaller. No one told us that at the store. Was assured it was at no cost. (apparently a fib?) Needless to say, NOT A HAPPY CUSTOMER. Now going to store of purchase to get this straightened out. Is it Best Buy policy to not correctly state to customers what to expect? I reactivated my Best Buy card, paid $29.99 for Best Buy membership, and paid a crap load of money for the tv. At that price I would expect free haul away after the load of money I dropped in the store. Should I be reimbursed for my travel time, waiting time and cost of gas to pick up my purchase from another location? Had an online chat with two people who didn't want to make any decision on behalf of Best Buy to rectify an unhappy customer, was referred back to store of purchase. Nothing like getting thrown under the bus. Next time will go to Costco like I was going to because they offer great customer service, and you leave a happy customer. I assumed too much about Best Buy reputation. SHAME ON YOU BEST BUY!!!!! I hope the new CEO of Best Buybtakes note of the bad reviews and provides better customer service. It seems they are all about whatever they can get away with. read more

I want to compliment Mr. Joseph Smickle a consultant agent at this store. This gentleman listened to my problems with my son's smartphone and immediately went to work solving every problem most pleasantly. In a world where you rarely interface with a human let alone one who listens it is truly pleasure. read more

NO NAME TAG OR NAME ON SALES RECEIPT. Salesman mumbles, low talker, useless overall, and added services without asking. Picked a TV NOT EVEN ON THE FLOOR. Incomplete instructions for delivery, set up, and the ridiculous membership plan as well as no info on a real warranty. The date you are told in the store is NOT the date you're going to get. All toll free help numbers are OUT OF THE COUNTRY. WORSE THAN BUYING A CAR. The TV was installed on the wall as requested but the Geek Squad were useless as well. Provided no info unless asked and difficult to understand with only one of them able to speak. Soundbar was not installed to the TV as requested and PAID for and for $400 the sound is pretty bad. Instead of using the surge protection power strip the old TV came out of, they plugged it in a green power strip used at Christmas. We paid $200 extra for the old tv and $79 for the old sound bar to be moved to the basement and hooked up. Only half of the sound bar system was moved and not hooked up and the TV is not connected to the cable, but this time they found the surge protector power strip, moved its location and left it in the middle of the floor. Now I have to return the sound bar hook up that was not used, probably the sound bar, and ask for a refund for services that did not occur. Also charged $179 which will be charged again in another year to have a Best Buy membership that I want cancelled because I won't even buy a candy bar there. I will update after the return. So, a Manager was able to refund the sound bar installation and hard ware as well as all of the installs for downstairs I did myself. Now, here is a lesson for everyone. It is NOT the Geek Squad that shows up. It is a third party because the Geeks are booked for months. Next TV, I get from Amazon, or I just pick it up from Best Buy. read more

I would rate them minus -100 stars if i could. Their website is a bloody mess. I needed help with a refrigerator I had purchased online and could not get even one person on the phone to help me! So, I drove there the next day to get some damn answers to my questions. The result? I waited over 20 minutes for some one to assist me, after 30 minutes, still no sales associates came. So, I cancelled a $2500.00 appliance purchase, am cutting up my best buy credit card and am cancelling all of my memberships with them. I've been a loyal customer for years and I have never seen this place in such a bad state of mismanagement and a "devil may care" attitude by the employees. I strongly urge everyone to completely and entirely avoid this dump. read more

Employees lying about Pokémon stock to keep for themselves. Has happened to many people besides me. If you're looking for Pokémon cards don't even try coming here. All the sought after products won't even hit the shelves. Not a single item read more

Stopped in to pick up a computer. Had an idea of what I wanted and spoke to the floor representative he asked a few questions about what I was looking for and quickly offered two other solutions. He read me well and knew I wanted no nonsense and to get out quickly. He was great! read more

Proximately one year ago, I purchased a Visio TV from Best Buy in Easton. After less than a year, the TV has died. I called the store since I am a member of the Geek Squad support thing, they told me a technician could come out in a week. he did show up one week later and told me he could have done this over the phone. I was issued store, credit, and purchased a new LG TV. They said that could not be delivered for another week. They put the delivery up for between 3 PM and 7 PM, texted me at 6 AM to remind me, they showed up at 11 AM and I was at the doctor, they left. The TV was not delivered. When I called the store, they said they would deliver it the following Monday, however, they would not be able to install it until the following Wednesday. This morning the installers came to look at my TV, only the TV wasn't here. Now I have the TV but no one to install it. Very, very angry. read more

I purchased a new cell phone yesterday. No pressure, no vultures when I walked through the door, no attempts to sell me something I didn't want, and no long wait times! I started by telling the associate what I don't want and he said this is what I can offer based on what you requested. More product selection, more options, and my bill will be the same as it was 2 1/2 years ago when I last paid for a cell phone, which is unheard of with rising prices. The phone is actually $100 less than my prior phone. I will not go to another cell phone store again! I did my research comparing Best Buy with cell phone stores, and I am happy that I did! Best Buy in Easton, PA will be my go to for my cell phone. read more

False promises on delivery dates and large windows of time. Long wait times for general customer service for Best Buy. There is no way to get in touch with the store calling direct. read more

My iPhone needed a new battery and the Geek Squad did the job at a very reasonable cost and time frame. Extremely happy with the service... especially since the phone wasn't even originally purchased there. read more

I am disabled so I bought the ring and selected to have it installed. No problem but then given ridiculous window of 12-8 and fold would call me day before with narrowed window which I need since I work full time. Plus they told me tech would bring the product. I confirmed both day before and still 12-8 but by 8pm would get call narrowing that window. NO CALL!!! That is UNACCEPTABLE to expect me to stay home miss work and pay for 8 hours for a 10 minute job!!! Unacceptable to lie to me about getting call narrowing that window! So now when he shows I'm turning him away and I will go get my money back ! There are plenty of other places to buy that product! read more

Bought an Astro A40 gaming headset back in September and did not get the Geek Squad protection plan if it breaks (which was $120). 3 months later the product stopped working (defective) so I reached out to the manufacturer and they wouldn't help me replace it even though it is not broken. So I chatted with a Best Buy rep online and they said they honor manufacturer warranty's even without the geek squad protection plan so I went to the store and they denied the reps claim and said they wouldn't do anything either so not only did I waste $250... but nobody has the decency to fix a defective product either or even attempt to come up with a solution. Moral of this story... don't buy anything from Best Buy unless you want to waste your money read more

We ordered a new flat tv and the recommended mounting items as well as the installation. We called to confirm they would be able to install above the fireplace and our first hint there was an issue was they could not find our order. After a pleasant 43 minute back and forth they found my order and assured us we had what we needed. Our delivery and install "crew" arrived. A geek squad van with one employee and another vehicle that was clearly their personal vehicle and a man with no uniform or anything to indicate he worked for a large corporation. It was also clearly his first day on the job, but they could have brought him in their van and maybe tossed him a polo shirt. Well an hour and a half later we were left with the t.v. on the floor and the experience of listening to the geek squad employee on the phone with someone who did not understand what a sku was or now to make another appointment or what a DM was or how to input that a DM was required for this installation. The installer then gave us our new appointment for the following Friday. I took a day off work and rescheduled our appointments and waited. When I called I was told that my appointment was canceled and I had been refunded. Then when I asked how to move on to finding out what to do next, the lovely lady hung up on me and I was not willing to wait for a 28 minute hold time. I then called a local electronic store and had it installed. Never again, Geek Squad. read more

Great management and store looks and feels great. They always take care of me with all of my tech needs.

I wouldn't buy anything from Best Buy. Their customer service from store to corporate is TERRIBLE. They don't stand by their merchandise and whatever you do DON'T buy their warranty. Read customer reviews. This isn't an isolated incident. This seems to be their standard operating procedure. I'm glad I realized before I made the larger purchase I was planning on read more

Vizio 55" UHD TV is worthless. NEVER BUY A VIZIO. Bought a 55" UHD P55-F1 last year from Best Buy. It comes with a ONE year warranty. One year and one week later, the TV died. I called Vizio for assistance, which they attempted to help, but declined my warranty as the year was up. Not even an attempt to anaylize what was wrong or how much it might be to fix. POOR SERVICE. I called Best Buy to let them know what happened, yet the assistant store manager was sympathitic, with no extended warranty, there was nothing he could do. Don't every buy from the BIg Box stores and don"t buy a Vizio. read more

Always a good experience when I go there. Chris is a great sales associate, and has helped me numerous times. I was able to get what I went in for, and was on my way quickly. read more

Helpful and for the most part knowledgeable in their subject mater. It's a big box, so you get what you get, but everyone is eager to assist, and the floor models help you get an understanding of what you are buying. read more

Well I have to say is that Best Buy said nothing more than a rip off I bought a curve television 4k 55 and Samsung and the surroundsound the sound bar So I go to SAMs club the following week and I see the same curve TV and curve sound bar both $100.00 dollars cheaper so I called Best Buy to see if I can get a price reduction or credit and they say sorry not my problem we will not match the price great company Best Buy is fucking rep offs they are 4413 Birkland Pl Bethlehem, PA 18045 United States read more

Best Buy Bethlehem - Electronics Near Me - Easton, Pennsylvania

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We purchased a 55" TV from the Best Buy store in Easton, PA. When we took it out of the box, we noticed the screen was cracked. We immediately put the TV back in its original packing and with receipt in hand went to the store to make an exchange. We were told that because we waited longer than 15 days, the return policy was not valid. We demanded action from the General Manager, District Manager, and Chairman. They refused to allow us to exchange the damage TV. The only option they offered was to give us a $100 discount for a newer model. In essence we would be paying $900 for a $500 TV. We are now stuck with a broken TV and out $500. With all the other retail options available to us, we will not be making any more purchases at any Best Buy location. read more

If you buy appliances do not have them deliver, especially Cuestas trucking. First they showed up 6 hours early, we were not there, neighbor called to tell us. They dropped the dishwasher on the microwave, and now has a dent in it, left the refrigerator in the dining room, since they couldn't get through doorway. We had new floor put down Monday and Thursday when they delivered we now have scratches in two different rooms. Now trying to get someone to be accountable for the scratches. Had to go through 4 different companies. The insurance company of the trucking company took two weeks to give the name of the trucking company and said you can contact them. If I don't hear from the trucking company in two weeks then contact them again. Bestbuy has done nothing to rectify this since they hired the trucking company. I have to give 1 star to post, but that is being generous. read more

This Best Buy is only good to go to if you know EXACTLY what you want before you walkin. Service is completely horrible, I spend about 30 minutes in the store looking for a printer, which I had questions about. I looked around the store and there was no one there to help. I eventually left the store and went to Staples where I actually got service right away and got a printer there instead. This isn't the first time that this has happened, it happens most of the time when I walk in there. Although, I may continue to buy from Best Buy in the future, it will only be when I know exactly what I want, which is rare. Beyond frustrated. read more

Told me my pick up order was available for pickup an hour before the store opened. I went to pick up order, no one would answer the phone, and I had to wait 40 minutes until they were open. They suck. read more

I love Best Buy, but my family was looking in to getting the VR, for the samsong phone, Two people we asked for help. They did nothing, was waiting for over 30 minutes just for an guy who knows somewhat... read more

This review is based solely on the extreme professionalism provided to me by one of the stores associates, Patrick Cartier. I've known Patrick since high school so to my surprise I had the chance to work with him in purchasing a new iPhone. Patrick was patient and explained the newer technologies to me. The process was very seamless and in just about 20 minutes I had a brand new phone and was ready to rock. read more

Sometimes when I go there, the service is great. Other times, I can't find a person and it would be easier to steal things than find a person to buy them from. Most recently, I went in for a router and ended up looking at appliances. I noticed the stove I recently purchased from them online was $150 cheaper in store, and the manager made it easy for me to get a refund of the difference. That is why I continue to shop there. read more

I've been to a number of Best Buy stores, but I like this one the best. The sales people are so pleasant and helpful, and he knew exactly what I was asking for even though I didn't know the technical terms. read more

Took 20 minutes of looking at laptops for someone to finally come over and ask if I needed any assistance or had any questions even though two employees were 20feet away and I could clearly see them and they see me and I could have easily participated in their personal conversation. Definitely will never be going back. Terrible service. I think online electronics shopping is the best bet. It provides everything at your finger tips including user reviews as well as expert reviews. Unlike best buy of Bethlehem. read more

Best Buy Bethlehem - Best buy. Should be called worst buy. - Electronics Near Me - Easton, Pennsylvania

The "Best" in Best Buy definitely goes to the car audio department. These guys are the BEST. They actually helped me to fix an install that was not done by them. I was so happy with their service that I actually paid them the full amount to re do it correctly even though they fixed for way less money. Awesome service. Don't go anywhere else. read more

I am giving this store zero stars, not one. Do not use this store for cellular. They made errors moving our phones and watches from att to verizon. They did not do this right and we wound up being billed from both carriers. We left the store with the understanding everything was taken care of and we were successfully moved to verizon. Chris in cellular handled this originally and Dennis the General Manager refused to acknowledge their error. After spending thousands of dollars with this chain this was unacceptable. Save yourself from aggravation and don't use this store. read more

Well, on the phone now for 27 minutes trying to get a human being to provide a repair estimate on my phone at the Easton store. No indication as to how long I will be on hold. Amazing way to run a business considering how competitive the landscape is these days. read more

If it were possible for me to give them less and one star, I would. When exchanging a poorly working phone that I purchased from Best Buy, the associate named Myles changed my plan from a 2 gigabyte plan for $25 a month to a 1 Gigabyte plan for $40 a month. The manager there, Dennis, said that this was my fault. And that I signed for this. However, the only reason why I went to this Best Buy was to exchange a bad phone for one that worked. What this had to do with my plan, I have no idea. Why my plan would have changed while I was there, again, I have no idea. But Dennis assumes no responsibility for this and was not even slightly apologetic. Rather, he was quite rude and unhelpful. I had a similar experience at Best Buy several months back, I'm not sure why I returned to this store. It will not happen again. read more

Had 2 experiences in the last month. 1 was changing Verizon phone plans and buying new phones.. the attendant was knowledgeable and helpful. 2nd was returning a defective Xbox one..again the attendant was courteous and knowledgeable of her job. read more

I Purchased a computer from Best.Buy on the 30th of December in person and was told by the sales person that my computer would.be delivered not estimated but delivered by the 5th of January I told them that's great! Best I have a test that I paid $499.00 for on line exam. I'm not saying that the sales person was nasty bu all means . So I received a email saying my computer was going to be delivered on the 4th awesome. So I waited around all day expecting my computer and nothing so I called Best buy that next day and was pretty much told that's its not a guaranteed so patiently I waited 7th called Best Buy and was told by Dennis the General Manager that there was a country wide not regarding delays, I told him that I should have never been told that I was going to get my computer the 5th now I am out of $499.00 and have to repay for exam due their promises of delivering my purchase. J asl told him that I was recording our conversation just in case . I am posting this because I am furious and out of money. read more

Best Buy employees assisted me in choosing a television by answering my questions. I bought a very nice television on sale for a competitive price. read more

Often doesn't have I need in stock, when they do it's usually over priced. Only saving grace is the workers, who are usually knowledgeable and helpful. I will say, Stay away from geek squad though, what a rip-off. read more

This Best Buy is great improvement over the previous Circuit City. Plenty of friendly and attentive staff. Logically organized with the standard stock of phones, computers, TVs, cameras, music, movies, games, GPS and appliances. The staff actually know about the products and there are "First Glimpse" guides to help learn about the technology . read more

So my husband and i bought a PlayStation for Christmas. We downloaded all games and set our gaming console up. Thhen we realized the remote that came with it had a sticky button. We called bestbuy (more like worst buy) and initially they had said to bring down the whole thing but i explained that we had dowloaded everything to it already, if we can only bring the remote. I asked to speak to the manager but she refused to get on the phone. So she told the store rep to tell me to come down and that they would exchange it. I asked what her name was just in case i would run into trouble. They said to ask for Melissa fox when we got there. I decided to stay behind and my husband and son went down to the store. Make the long story short my husband gets to the store, the store attendant gets the new remote the manager comes up to the desk and takes the remote away the new one and the damaged one and looks at it. My husband and son are making coversation while they wait in Spanish . Then out of the blue she says oh i know what you said. You said someone spilled mango juice on it. My husband and son are now outraged by the accusation and embarrassed by all this. She yea this is sticky something was spilled on it, so when my husband says show me because we have not done anything. All she can say is oh i took it off. Nothing on the remote was wet. Then she says we can give you a new one but you will have to pay for it. Not only did she lie from the very beginning by making us drive to the store and make us think she would help. But now she is pretending to speak another language and insult our intelligence. This was embarrassing and humiliating to my family. Its because of negative experiences like this that so many big chain stores have closed,so many more of us are shopping online. I have been a best buy customer for years,but after this experience i will never give them a penny no matter how good the sale is. Don't ever go to the best buy in easton read more

I purchased a Bose Home Theatre system from Best Buy located in Easton PA on 9/29/2011. I originally purchased this as a gift for my husband. When I got home my husband proceeded to open the box and right away noticed the control was dirty, he also noticed that it was nothing like the one on display (since he had gone a week prior to me purchasing it). My husband works in NJ and has his own business, he told me he wanted to go with me to return the item since I clearly know nothing about home theatre systems. We went to Best Buy on 10/19 and explained to one of the sales reps and he got Chad Moyer, the supervisor and explained to him the situation. He then asked us to pick out the one we wanted. While explaining to him that we would get the one on display he was called by the GM Dennis Parry. We went to the register where Dennis told us, "this is out of my hands, take it up with Bose". I did not understand the reason for this so my husband and I were clearly "upset". We did not threaten him or disrespect him in any way, he then said the cops would escort us out. We waited for the cops as I called Bose, who by the way told me they had "nothing" to do with the matter since this was purchased at the store. The cops came, we explained the situation and Dennis said he would not help us. The cops escorted us to the car, told us they completely agreed with us and asked us to make a complaint with customer service relations, also gave us the information to the court and told us not to give up on this. Now my question is Why do we have to pay for this? Should all your customers look inside the boxes before walking out of your store? And even if we did we would never know what goes with what. They sold us a system that was completely mismatched, the control was like 2 years old, the subwoofer was like 2-3 years old also, and the component was 4 years old. We knew nothing about this until they told us. How does this happen? And how is this our fault? I told the cops that I felt like a thief and they agreed that this was out of hand, and that the manager should have used his managerial skills to better handle the situation. I would like to think that now a days no one would do this since the internet is such an open line of communication. We have Facebook, twitter, and reviews online. I will make sure no other person will ever have to go through something like this again. I will also see Mr. Parry in court, and I would like an apology for making my 11 year old daughter, my 4 year old son, my husband and myself go through this embarrassment, I never thought I would ever go through something like this. Not here in the United States where customers have a right anyway. I have already issued a complaint with your customer service relations, and I will not stop until I get the respect that I deserve and either my money back or my Bose system that I thought was purchased at your store. I would also like to add that I have been a loyal customer at your store where I have purchased and apple desktop, an HP laptop, IPod, and a 52" flatscreen TV. Maybe my loyalty is not an issue for you guys but now a days the industry is not so good to just let customers walk out the store unsatisfied. read more

Had a recent experience with Best Buy...I purchased a tablet on line for instore pickup. Best Buy then initiated and included a FREE 6 month anti-vrus offer which I did mot need and never used...I did not download the software. I realized after placing the order for the tablet that i purchased the wrong one..no problem. ..if you dont pick it up within a specified time frame Best Buy automatically Cancels the order and gives you a full refund...so they said in the email they sent to me...However. when I checked my credit card statement they deducted almost $30 for the Free software. I made multiple trips to the store to show I hadnt used the software , that the package was never opened ( I assume the package contained an activation code and download instructions )...store kept telling me since I placed the original order online, I had to call online Customer Service....only problem with this was I had called online cc multiple times and they kept telling me I had to get the refund from the store....after 3-4 trips to the store And my 3rd call to BB CUSTOMER SERVICE, the CS rep on the phone was kind enough to initiate a refund. Between my trips and calls, it cost me more than $30 just in gas going back and forth to the store...wonder huch much profit BB makes on not refunding free goods which they make so difficult to return....I doubt most people would have been as persistent as I was, but it was more about the principal of the matter, than the $. I purchased from BB because they are a brick & mortar store .. rather than taking a chance on an online entity....in case I have problems with the order....and BTW I paid more from BB ....if this is their level of service, then I might as well take my chances with online retailetrs and get it for less. read more