This one is from the, it was way harder than it's needs to be file…read more We had a Google phone when at barely two months old, the screen partially stopped working. Google's recommendation was to take it to the nearest store from this chain and that they could assess it, do the work and even take care of any warranty issues. Visit 1: I take the phone to the store and technician #1 assesses the device and agrees that the screen is partially shot and no, it doesn't look like there is tons of wear and tear so it should be an easy open and shut case of everything being under warranty. He then tells me that they do not have any screens in stock and that it would be approximately five days until the work can be done. He said I should get a robo email with a date and time to pick it up. Visit 2: I did get the email and I showed up at the date and time. No dice. The screen still isn't in stock yet and technician #2 plays 50 questions with me regarding if I contacted Google, am I ok if need to pay out of pocket, there is tiny nick on the top which could invalidate the warranty, etc. BS aside, it's going to be another four more days. Call 1: Per technician #2, I call the store the day it's supposed to be ready to find out that while they did get the screen in, no, they hadn't started the work yet. Thankfully I called versus just showing up when they told me to show up since they forgot to even start the job. Visit 3: The phone is finally done after they had it for twice as long as initially told to me. Yes, it was all under warranty and my out of pocket was $0 but damn, the process is slow and disorganized to take care of what technician #1 made sound like a piece of cake job. In the future, a big maybe on coming back here because at least so far, the work was done right but if I need it done right away, I'll find another option.

I had malware on my Android A10e. I wanted to run a factory reset but the nature of the malware…read morewas that it prevented connecting to the Internet. I kept getting DNS address errors. So I couldn't log into Samsung's network to authenticate. They helped get past the blocker, log into Samsung and my provider, and run the factory reset. I second the other customers who say professional and thorough. I'll add friendly and very good with customers. Beside the immediate issue, they suggested some solutions for archiving some old devices I have. I have worked in customer service of all kinds, since I entered the workforce nearly 40 years ago, and the team at the Easton uBreakiFix demonstrated the best I have seen from a business in a long time. I recommend them to anyone who needs help with his devices.

Put on a display for my iPhone 15, a few days later I get the message "finish your display repair"…read moreand in order to do that I have to update IOS, can't do THAT because it doesn't recognize my display. It goes round and round and so I'm stuck. They won't fix it. Said it's an Apple issue. Horrible work ethics.

From the owner: Our business phone tablet computer watch repair and sale accessories servicesread more

How do you recognize real professionals? From the fact that they know their own expertise and…read morewhether it is enough to tangle certain problems and they do not try to sell you unnecessary service/items. This is such a place and I highly appreciate their advice. I went here to ask for help with some problems related to my laptop and the person soon understood that the laptop would need further inspection and directed me to another place nearby which specifies on laptops (and we're also able to resolve the issues). Thank you for such professional care and advice!

The guy has a big ego and doesn't know how to fix devices very rude and cursed at us.read more

I was visiting from out of town and I needed some work done on my phone. I thought it would be…read moresimple because the port on my phone was just not consistently making contact. The friendliness and service that I received at this Verizon store was absolutely wonderful. The gentleman who helped me spent a long time and thoroughly cleaned my phone. It made a huge difference. And then I was not charged anything for the service. If I lived anywhere in the area, this would absolutely be my Verizon store. I am so appreciative of the way that they treated me and I'm sure that that's the way they treat all their customers. Lev

Once again this store had amazing service. Whenever I have a problem, question or need assistance…read morethis TCC Verizon store is always helpful. I truly recommend anyone who need anything for phones, iPads etc to stop in. You will not regret or be disappointed by your service . Thank you again for your assistance TCC. Verizon!!!!!!

I wouldn't let my worst enemy come to this store. Came in wanting to upgrade and stood in the EMPTY…read morestore for 10 minutes. You would think that's the worst of it though. NOPE! While standing there I called their phone number. Giving them the benefit of the doubt - Maybe they aren't sitting in the back watching me on the cameras waiting for me to leave. started to think maybe they had left - didn't make sense since the doors were wide open and I came at 7 and they close at 8. NOPE after two calls a guy walks from the back and says "Did you think that was smart? To stand here instead of knocking? I was using the bathroom" okay? I did not ask - I'm a customer and I'm here for one thing but then he proceeds to make it his mission to KEEP asking me if i was smart while I'm trying to hand him my ID to be helped. He was so dead set on getting me to talk about anything else other than what i was there for. So after he asked for maybe the 4th or 5th time "does that make any sense? are you smart?" I reiterate I'm there to upgrade my phone. He then proceeds to laugh in my face then says "Are you going to be a human?" I did not raise my voice PRIOR to this comment as he continues to laugh in my face he then decides to say "There's a corporate store down the block - They'd love to help you" I put my ID back in my pocket then finally gave him some choice words. If he did not want to help me he shouldn't have came out but where does AT&T teach you to laugh in your customers face and treat them as a sub human when they simply wanted to do business. If you want to be disrespected form the very minute you step foot inside the store go here. If you actually want help I suggest you switch from AT&T.

Worked with Breon Swanson today to buy and set up two new iPhones. He was incredible. Very helpful,…read morecalm demeanor (for this stressed out woman!), funny and informative. Enjoyed what could have been a hellish experience, which is what I was expecting. I've held off so long on getting phones partly because I didn't want the hassle, but Breon made it easy as pie. Thank you! Also, Dayna was helpful to us the week before when we made our preliminary visit. Appreciate the helpfulness and calm attitude toward customers. I felt no pressure whatsoever and had every single one of my many questions answered. Thank you!

Reliance Wireless the worst place to ever do business with these people literally took 3 months to…read moreresolve an issue that was their fault that it was pure theft to my Capital One card and they stated within the in the 3 months that they were wrong of course they didn't want to escalate this anymore so good for Capital One again don't do business with these people they will waste your time try to rob you and take advantage of disabled people and the elderly as you know Steamtown Mall there's a lot of elderly people please keep your parents grandparents away from Reliance Wireless they have their Verizon name on top but they are not truly Verizon they're called Reliance Wireless

Dwayne is freaking awesome and the portrait of professional phone genius all rolled into one.read more

I needed a new screen protector for my phone. The rep was fast, friendly and helpful!read more

I've been to T Mobile in Bethlehem, PA a few times in the past few weeks for a small issue with my…read morephone. I've been a T Mobile/Sprint customer for 26 years, same phone number. I have to say one thing. Tony at T Moblie in Bethlehem is a Bear, with a Lions Heart and a total Professional with His approach, demeanor and Presentation. And that T Mobile Store other Employees. Great place to do business. Hats off to ya Tony. God Bless and God Speed. -Emmet O.