Sarina with the Geek Squad was amazing! She was super helpful, patient and knowledgeable. Most importantly, she was cheerful and friendly. There were at least 10 customers waiting their turn at the counter and Sarina managed to help all of us (along with her coworker) in a patient, cheerful manner. I highly recommend her for any of your computer concerns. read more

I dropped my laptop and the power cord pushed the adapter plug inside where it couldnt be reached. Guy told me yeah they send it to HP, they'll call you with an estimate. 2 weeks later get a call that my laptop is done. Guy at the desk tells me they cant do anything because its and outdated model. 4 years old Original guy made it seem like this was the much better option than looking for a local repair place and that they would send it to HP. So it cost me 100 bucks and 2 weeks for them to do absolutely nothing and they couldnt from the get go. What a scummy way to make 100 bucks. read more

I am beyond frustrated with the experience I have had with Best Buy and their protection plan service. About two years ago, I purchased a KitchenAid double oven from Best Buy and paid extra for a 5-year protection plan because I believed it would provide support if something went wrong. Unfortunately, both ovens stopped working over a month ago, and I have still not received a resolution. I am currently pregnant and caring for a toddler, and being without a working oven for more than a month has created a significant hardship for my family. We rely on our kitchen every day, and what should have been a straightforward warranty claim has turned into an exhausting and stressful ordeal. The store where I purchased the appliance told me there was nothing they could do to help. When I called corporate customer service, I was given inaccurate and conflicting information, including being told there was another warranty on the appliance that does not exist. I have spent countless hours trying to get answers, only to be transferred between departments and left with no meaningful assistance. What is most disappointing is that I specifically paid for the protection plan to avoid exactly this situation. Instead of receiving support when I needed it most, I have been left without a functioning appliance for over a month and with no clear resolution in sight. Best Buy has completely failed to stand behind the service it sold me. If a customer can spend thousands of dollars on an appliance and an extended warranty and still be left without a working product for over a month, then the value of that protection plan is highly questionable. I hope someone in Best Buy's executive customer relations department takes this complaint seriously because the level of customer service I have received has been unacceptable. I would strongly caution anyone considering purchasing a major appliance and protection plan from Best Buy to carefully consider whether the company will actually support you when you need help. read more

I went at 7 pm and was greeted at door and directed to appropriate area to purchase a portable charger. I needed a little assistance and someone walked by and was very happy to help me. I got a lesson and was able to purchase without further ado. There were several registers open and the line went quick. I was in and out of the store in less than 12 minutes. Can't beat that! read more

Best Buy - Boca Raton - Frederick at register - Computers Near Me - Boca Raton, Florida

That low quality everything out of staff workers not talking so there's no electronics there barely any workers talking no staff on the register almost 2 hours to buy a PC there and I missed a flight because of that store I had to buy a computer all the way to California and yeah read more

Horrible service. The manager Wolf was flirting with the female employees on the floor in front of all the customers. Shame on him.

Service is terrible. Incorrect notifications galore. Still don't know where my computer is. Phone service is frustrating and horrible. Shop elsewhere!!!! read more

I'm officially DONE with Best Buy (BB). I have bought at least 10 TVs from them over the years. This last one my wife bought for my bday. The day after I researched set up and found that the price had dropped by $200. I called (you can't reach the store), spent 30 mins on holds only to hear that I was 1 day too late. The cut off is 25 days, not 16. Even though it's birthday or holiday season, there is NOTHING that they would do. I even called back a second time. I love having the store near me, but I'm going to never return due to SERVICE. read more

Let's start off with the service. The store manager is arrogant, and condescending, not only to his staff but his customers. I asked one question and he made me feel below him, which is something I've never felt. He barks at his staff. read more

Really didn't spend to much time here. Was looking for a remarkable 2 for my wife and couldn't find one here. So I came home and ordered it online and had it shipped directly to me. So cannot really say much about this place on this journey. read more

I'm shopping for a television and I met up with Franco. My son and I are both looking and learning about all the newest technologies and we had so many questions. He showed us every option and price point along with the pros and cons. He was extremely patient and quote knowledgeable and he spent a good deal of time with us. In my mind he emulates how a sales advisor should do his job. Kudos to Franco! read more

Honestly, the customer service has taken such a tank! They might as well close the store down employees don't give a shit. Everything is disgusting and a mess. They're sitting in the office hanging out. Don't wanna help customers not a positive work environment. Nobody has a smile. Nobody agreed to the store is a mess WOLF refuses to help customers. I will take my business to any other Best Buy then Boca raton. It's such a shame because of this location has been there forever obviously when you don't have a Manager to lead your team by example you end up with a unorganized unhappy staff. It's such a shame they've lost Terrence John and all of the other guys that really remembered their customers names, the stories that went with the products they purchased always talked about upgrading or things to make your life better. read more

These guys will go away and beyond to help you they will show you open box stuff before they show you the regular things last weekend. I was in there. I had a $74 gift card and I bought a pair of perfect condition Beats Solo 4 over the ear black that were 70 bucks and the other ones were $99 and the ones that were 70 geek squad had said they were excellent thank you the best wife for saving me over 3040 bucks whatever Best Buy will match you up with the right product in the store. They treat you well I'm tired of people giving them bad reviews these guys work very hard. There's not a lot of them in the store which makes it kind of tough and I've had my share frustrations with this company, but they really do a great job. It's better than Amazon. You get to see everything in person and the managers are cool good job guys read more

I've been buying external back up drives for years. I was so lucky Naflur was free for me to grab for help. He helped me and educated me even more than what I already knew. Even after I choose my selection he still went out of his way to show me and advice me for my future purchase for what I need. read more

Worst Best Buy ever the service here is awful --- 15 minutes waiting in line just to pay for a charger - five Best Buy staff members walked by me, and it didn't occur to any of them to simply let me pay for the charger because they were all too busy going to the back room to get orders for people that were behind me in line!!! Three people standing at the front doing absolutely nothing to people behind the geek squad desk, and only one person on the register. I'm sure that the store manager here is the reason why they suck. read more

Had a great experience at Best Buy Boca Raton today. Three years ago, they set up my Sonos and I purchased Best Buy Total membership to protect it, not even sure why since I usually stay away from warranties. Sonos has never been a problem. I've bought a bunch of things from the store over the last few years and last week our Breville Smart Oven Air Fryer Pro went down after about 15 months. The dreaded E 06 - irreparable you're f*^#ked warning. After a week of research on line trying to figure out what to do, I remembered my Total membership and tossed it in my car and brought it back to Best Buy Boca where I bought it, not knowing what to expect. They simply honored the 2 year protection and exchanged it for a new one, no questions asked. And I had a $20 gift credit from them and picked up a Sony compact speaker for the beach for another $30. It pays to have Best Buy Total Membership for bigger purchases. I'll definitely be renewing next cycle. And thank you Federico for your great service, you were amazing!! read more

Best Buy has been my go-to appliance store for many years. Based on recent experience in trying to resolve a mistake they made, I learned they no longer take phone calls at their local store. Having spent two hours of my Saturday attempting to resolve my problem with various customer representatives who work remotely I will never shop with Best Buy again. I purchased a range on 12/1/2024 and upon reading many reviews concluded it has quality issues, so I cancelled the order the same day. I had received a $150 promotional gift card with my purchase and shredded the card, assuming it too would be cancelled. I recently received my Best Buy credit statement to discover I am being charged for this card. Numerous calls to Best Buy's credit and customer service departments did not resolve my concern. I was told the best they can do is reissue the gift card and that I must now pay for a gift card I have no use for. I have asked to have my concern escalated to someone who is in the position to resolve the situation, to no avail. Today I filed a Better Business complaint to resolve as it is obvious I've exhausted all avenues to resolution with Best Buy. Best Buy has changed its customer service standards and while the representatives who work remotely may be equipped to handle common issues, they were not able to see my issue through to satisfaction. Why would a customer want to pay for a gift card they don't intend to use and that was given to them as part of a promotion for a transaction that was cancelled? read more

I recently bought a washer/dryer combo. Salesperson was very professional and delivery was not only fast but on time as well.

Bought oven 5 weeks ago. They can't get it working. Delivery guys suck. Don't have time scheduled to check that appliance is working correctly. And don't show up in Delivery window. Horrible service. Buy elsewhere. read more

Wow! Customer service is deplorable until a manager helps. Then they can fix but the value and selection was lacking. After an hour they supposedly had the items ready and available for install they sent there mid-delivery team who spoke zero English and did not do the install nor the exchange of the machines. Best Buy BOCA blamed it online and vice versa. Not impressed! Installed by handyman and works well. BOCA and there delivery company is deplorable read more

They should change their name to Worst Buy! We bought a PC that came in late, didn't work, when we brought it back for service and took it home, the device still didn't work and then we paid for Geek Squad who was supposed to come to our home and never showed on the scheduled day! read more

This store should do us a service and close. The young men in the Geek area should best be serving in the military. I get notices via email to pick up my HP REPAIR with details etc. I call to confirm and then go to pick up the computer. After 30 minutes they tell me they don't have that item as indicated and that the serial numbers are wrong. WHAT? I finally left begging them to stop sending me notices for a wrong item which they don't have. I will cancel my Best Buy account and my Geek Squad membership after many loyal years. read more

Horrible experience. Should be zero stars! We had appointment for both TV deliveries as well as for the installation that we paid for. We confirmed the appointment and flew to FL. Best Buy failed to show up or even tell us they were cancelling until late that night. They were extremely rude and didn't even care that we flew down and missed work because of their negligence. Totally unacceptable. read more

I primarily use Amazon and B&H for my electronics but occasionally I will use Best Buy if they have the item available for same day pickup and I'm in the area. I've recently purchased a few items (Ring cam, Amazon Echo, and so on) and used Best Buy's very convenient curbside pick up to get everything. The experience was great every time. Wait time was no more than a few minutes and I had the items faster than even Amazon could get them to me. I also had to return 1 item I was having issues with, a hoverboard, and the customer service I received was excellent. Very quick and issue free. Refund processed without issues. I like this Best Buy. Great spot to pick up those little electronics we all love. Five stars. read more

I was gifted a 70" TV purchased at Best Buy. I have made two different appointments to have it installed (and paid for) and no call, no show. I've 'chatted', called customer service three times and every time they tell me I have to reschedule an appointment. This is terrible customer service!! Will not purchase from them any longer. Disgusted and disappointed. read more

Waited for half an hour while people seemed to be yapping away. The stars are a fair representation. Gave up and left. At least the girl at the checkout tried to help and was nice. I'd give her 5 stars for kindness. The read more

The store hours used be 9am-9pm, at the beginning of Covid they changed to 10am-8pm, daylight savings time changed the hours to 10am-7pm, and now they apparently don't open the store until 11am. I'm sure they blame Covid as the reason they are doing this. read more

Best Buy - Boca Raton - Store hours - Computers Near Me - Boca Raton, Florida

Just purchased an "open box" item in "excellent condition". It was shipped to me as I live pretty far away. Opened the box - and the parts are missing. Called the store 3 times - every time was immediately re-routed to an overseas or the Minneapolis location. All 3 customers service reps confirmed that the missing parts should have been sent to me but refused to connect me to talk to the store ("not enough people in the store since COVID") to request the shipment of the missing parts. Instead, I was told to ship back the entire purchase - "due to BB policy"... Conclusion: if you really do not care about the customer service or the product support, please do shop at Best Buy! If you do care about your money - avoid this company and shop at other places where they care about the customers. Apparently, the company is going to file for Chapter 11 protection (and hopefully, Chapter 7 - asset liquidation) rather soon. read more

Service: 0 Holding steady as one of the worse retail stores in the industry. No one answers the phone. Help in the store is by demand only and a whole lot of patience. What the hell happened to this company? read more

The service here is always mediocre at best, and you'll be waiting for a long time to find anyone who isn't busy as most of the staff seems like they're fulfilling mobile orders all the time or just not around at all. That being said I've never had an unfriendly experience, just slow. 4 stars because, if you're willing to wait this is the spot for deals. They have at least 100+ open box TVs at all times, open box appliances, returns, whatever. I don't think I've ever paid full price for anything at this location. I got a 80" LG tv for $480 a few months so. It's pretty crazy but if you've got time you'll get a good deal. read more

Julio was great!!! He stuck with me as to my various requirements for a computer monitor until we found the right One. Then, he helped me find what should have been the correct adaptor to connect my PC to this Second monitor. When I came back because there was a technical problem with the adaptor, Julio helped find the right adaptor, which worked! read more

The following is my email response to a store manager for this location who emailed me with his telephone number in the email. Dear Mr. Biaocchi, Your telephone number listed in your email has a voice mailbox that isn't even set up. That basically sums up the experience I have of Best Buy: your company has the semblance of professionalism, but despite good intentions and stoic representatives, you don't deliver on your promises because your overall system is broken in all the wrong places.  The range in question was supposed to a birthday present for the lady of the house. The range I bought on November 12th didn't arrive on the 20th. The installers who came to my home, who wouldn't identify themselves or call the warehouse, gave me no useful information outside of a phone number. Even though the person who sold me the range, George Dumett, assured me that all we had to do was call him should we need him, his numbers on the card never worked. Even though I called Best Buy numerous times on Saturday the 20th, no one could give me consistent information on the whereabouts of the range. When I went to the Boca store today, George Dumett, who was so effusive and reassuring when he sold me the oven, bolted and stayed out of sight when he realized how upset I was. Mind you, I didn't speak disrespectfully, raise my voice, or use profanity. I was simply seeking a refund. There was one man in the Appliances section who was professional, candid and I daresay empathetic. I regret not getting his name. He helped me piece together what likely happened without misrepresenting Best Buy or speculating.  Here's what most likely happened: The range made it from Orlando to South Florida, but the third party delivery men were trying to complete their route in a hurry. The original delivery window was 10am to 8pm, then noon to 8pm, and finally between noon and 3pm. They told their dispatcher they'd make it to my home by 11:20am, which they did, but they left the range at the warehouse. When they realized their oversight, they decided to tell me the range wasn't at the warehouse when they left. I can't prove that they lied outside of the fact that Jesus at the warehouse told my lady later in the day that the range was still there. Moreover, everything in the installer's body language, his unwillingness to identify himself, his refusal to call the warehouse, everything told me he was hiding something he hoped would go away.  I spent most of the 20th calling Best Buy. Being an elite member is, I assure you, completely valueless. No one could get me a manager. No one could tell me where the range was. And today, when I spoke with Stoney and then with Terence, I was told that the item was marked in transit so I couldn't even begin the process of obtaining a refund and cancel the order. This time of year tests a system, and your system is feckless and broken. Your salespeople are only good at making a sale, and have no interest in customer service. You have some remarkable employees, but even they can't compensate for a delivery system that can be easily circumvented.  Michael, just like you don't have your voice mailbox set up, you can't help me because Best Buy is not designed to sell customer service, only make sales that customers can haul out of your stores and away from your properties. This isn't the first time Best Buy fell short, but I hope it will be my final experience. Of course, I have to return after 48 hours because I am hostage to your utterly broken system and cannot hope your overworked, inconsistent staff will exercise any followup. I would invite you to call me on my mobile phone, but in all fairness, if you don't even have your own phone configured, and if the direct line to Best Buy doesn't even ring the store, it tells me communication with customers isn't exactly a priority.  ############## Now, if you're still reading, you need to know that Best Buy is so stretched thin because of the logistical nightmares created by the pandemic that they hire third parties to perform installations, and they can't directly vet these contractors. Also, the size of Best Buy means one hands is fumbling to find out what the other hand is doing when something goes wrong. So buy that appliance at your own risk, folks, because Best Buy might have some wonderful people, but their operation is a very broken machine indeed. read more

My experience with Best Buy in Boca Raton has been horrendous. I went into purchase a new oven and I specifically stated that I wanted to wall ovens that were stainless and convection. When the ovens arrived installers check out my old ovens and said they were live wires and they could not install the new ovens and left them in my foyer. At that point I called my electrician and he came up and said there were no live wires and installed them and I had to pay him close to $1100. After these ovens were installed I noticed they were the incorrect ovens only one of them was convection. I called the store and the salesman said I was correct he had made an error and they could order another oven for me. That was in July. Now every month I get a form letter stating that the oven better I want is on back order and they cannot deliver it. I have reached out to Best Buy corporate and their liaison and the salesman and ask them to let me keep this but not to charge me an up charge. I definitely do not want to have their installers in my home again after the experience I had. No one gets back to me! I must've sent eight emails and left phone messages and the store manager is never available to take a call. I have been a good customer purchased many televisions a washer and a dryer a dishwasher and he printer. DO NOT DO BUSINESS WITH BEST BUY ,! read more

My wife and i boughr and paid for a tv at a terriffic discount. Evidenly the discount was too good. The first delivery date slipped to the next day. On the second day their automated system said all day that th tv was on the delivery truck and would br delivered. An hour after our last call to verify that it was on the way (after waiting 8 hours) someone from corporate called and said there was no tv to deliver. She offered advance availability of black friday sales. Roughly 25% of the discount that we were losing. No way. She schedules a callback the following day at 9 am. She called around noon after international customer service dropped our calls 7 times. By then i gad calldd my bank to dispute the calls. Funniest thing: their system keeps contacting me to reschedule the delivery appointment. read more

I purchased a computer delivery date was given. Computer never arrived. When I called, I was told this particular Computer was in high demand that if I did not get it in the next four days, purchase was going to be canceled & issue a refund. Horrible customer service. read more

Martin is extremely knowledge and super helpful. His suggestion were spot on for what we were trying to do with our entertainment center. Thank you Keith and Monica. read more

Purchased a dishwasher from best buy in Boca with an extended warranty for 5 years. The pump failed on the machine and a repair was indicated. It took 3 weeks to have that repair completed. The new part arrived in a few days after the initial visit and then would not give me an appointment for 2 2weeks. read more

I don't go into Best Buy much anymore simply because everything is online or I can go through Amazon, today though, I needed instant gratification and a gift card so I came here. This location in terms of layout is probably one of the nicest locations I've been to in a long time. I see they've set up a really nice appliance department and I noticed that in many sections they seemed to knock off how Apple displays their products, which I'm not complaining about. They have a decent selection of movies and DVDs even though the amount overall still has significantly declined over the years with the invention of iTunes. I moved over to the video game department, easily found the game I wanted and headed to the check out. On the way I picked up the gift card I needed as well. I ALWAYS forget my Best Buy card. Luckily the cashier didn't mind looking up both my card information and my Reward Zone membership information to get me points for this purchase. There was no wait at the checkout and I was in and out in minutes. A quick and painless trip. I got a present for someone, and of course, a gift for me in the process. I left a very happy man. read more

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I asked for help on a tv at costumer service and they said they would send someone back to help me and never did after waiting 10 minutes I went to checkout and they said they would have someone right with me and no one ever came. Wasted 30 minutes to get nothing read more

Don't go there unless you know exactly what you want and feel like self-service, including trying to find the item that you want and then trying to figure out how to get it as the cases are locked. Try to get help for 40 minutes, even went to the front desk supervisor to page somebody, no response other than that they were in meetings. They should've brought some customers into those meetings. Maybe they would've sold something, unfortunately they're winning the race only because they're the only game in town. read more