Nico was the best. Really the whole team were helpful. We ended up with Nico helping my mom though. He was patient and helped put everything together for my on her phone. read more

We ordered some ink online. Went to pick up at the pickup area in parking lot. Checked in - the guy was there to check number sent via text within 2 minutes. It all went perfectly. read more

worst company ever... I bought a Samsung ring for a gift and needed to exchange it and they charged me more money because it wasn't on sale anymore. I only exchanged it, never heard of be charged current price if you exchange it read more

My siblings and I ordered a viper remote starter for Mother's Day for my mom. I scheduled my appointment for 12pm, which is not a problem. The website mention it was take about 2.5 hours maximum 3 hours. I get here a little before 12, the guy who was in the bay area was still working on a different car. He checked us, told us he would give us a call when he's finish. Three hours pass and still no call, I walked back to Best Buy only for the guy to say he would need more time an hour max. I left and walked to sonic to sit on the patio, came back around 4:30ish....only for him to be still working on the car. At this I am pass the upset phase....so I walk out again and sat on the bench next door. 6:10 pm is when my car was completed! NEVER EVER WASTE YOUR TIME AND MONEY AT THIS BEST BUY IF YOU'RE GETTING SOMETHING INSTALLED!!!! read more

Went into the store to return a open box 32 inch TV , because when I purchased on Monday after spending $2,500 on TV and mounting and sound bar. Opened the TV when I got home and screen was cracked, immediately called back and spoke to someone and they said return it. When I returned today Don came to assist and asked us if we had dropped it. And my husband said no and why are you asking me that. He stated he had to explain to his higher ups. Now what happened to you accusing a customer of breaking something when it was an open box item. Was very unprofessional and rude to the customer. If I didn't need the TV and other items purchased I would cancel the order. We don't spend our money in places that the customer service is terrible. Don needs to be more mindful of what he says to paying customers. read more

Customer service at the store level and corporate are abysmal. I've been lied to had contradicting information been hung up on. Been transferred all over the place then no one is there. I've never seen a more incompetent company to deal with. read more

Do Not ever hire Geek Squad EVER! They missed their appointment the day they scheduled and Best Buy said that I couldn't get it back because they haven't brought it back to the store. I have someone else who is going to install it tomorrow and their answer was for me to buy another one and when Geek Squad brings it back they will then refund my money?????? Terrible Customer Service... Just Wow I Can't really believe that they did this . No wonder they have terrible reviews read more

Bought a system was suppose to come install, gave a time between 11 and 3 NEVER showed then went back to the store and was told we had to buy another system due to the third party have the original. So they are not giving credit and want us to buy another one. NEVER do business with them! read more

The techs tried hard and the the best they could considering all the parts weren't in stock. I had a four hour drive there and back and now I have to do it again. read more

CAUTION PLEASE READ BEFORE YOU BUY/ORDER FROM BEST BUY!!!! We ordered a stove for our elderly mother who lives in a different state from us (she lives in Columbus Georgia) on 11-12-2022. It was to be delivered on 11-19-2022 at 8:30 a.m. at 8:37 a.m. we received a call from Antonio from Alabama telling us that he could not deliver the stove because he thought that it was an electric stove and that he couldn't hook up a gas stove and the only person that could hook it up can't do it until the following day. He said that he would reschedule it for the next morning at the same time. The next morning 11-20-2022 we received a text message telling us that David would arrive at the scheduled time. Then shortly after that we received a text message telling us to schedule an appointment for our order. We proceeded to call customer service and after explaining what happened to 3 different people the rescheduled the delivery for 4:00 on that day. Around 2:00 p.m. received a call from Allan who informed us that the store didn't have the stove and that he was having trouble contacting the other drivers and the store manager because nobody was answering their phones and that he would call us back. About a half hour later he calls us back and said that he located the stove but he now didn't have time to do it that day because he had other orders and had already left the area. He went on to tell us how incompetent there system was and not to schedule the redelivery with customer service because he was doing it and that he personally guaranteed that our mom's stove would be delivered on 11-21-22 at 10:30 a.m. and that he was personally going to be hooking it up, even going so far as to give us what he said was his personal number to reassure us. Needless to say, he did not keep his word, he didn't even schedule the appointment and refused to answer his phone. We have been dealing with this same issue for 3 days, been rescheduled now 5 times. We have talked to over 20 different customer service reps that really can't help us. The customer service refuses to let you talk to anyone from corporate, they reschedule before they even confirm the time with you and then proceed to hang up on you. This has been a nightmare, our mother still doesn't have a stove and we even paid for total tech for the year but we have come to the conclusion that: BEST BUY DOES NOT CARE ABOUT IT'S CUSTOMERS, THAT THEY HAVE PURPOSELY FIXED IT WHERE YOU CAN'T CONTACT THE STORE DIRECTLY BY PHONE, NOR CAN YOU SPEAK TO ANYONE FROM THEIR CORPORATE OFFICE ALLOWING THE CUSTOMER SERVICE AND DELIVERY TEAMS TO TREAT THEIR CUSTOMERS ANY WAY THAT THEY WANT WITHOUT ANY CONSEQUENSES.... read more

Still the worst service in town. If you buy a $1,200 ipad, they should at least replace the screen protector, let alone if you also purchased the $250 total tech support. Shame to see such a good company be driven into the ground. read more

In a hurry and needed a color printer. A very nice guy Tim helped me tremendously get in and out before my meeting . You know how you can tell someone is smiling with a mask on ? Because of the eyes , he was smiling very friendly and make it a really positive experience. Thank you Tim ! read more

If I could give this BestBuy a zero here, I would. My mother inquired about an appliance package to include a stove and dishwasher on Jan. 15th, 2022. The Geek Squad went to her home to take measurements to ensure she would choose the right products for the space. The measurements taken by the Geek Squad were given to the salesperson so my mom could choose her preferred styles. All told, the appliances plus labor costs equalled $1723.11. Fast forward to Feb 23rd, and after BestBuy cancelled the first installation date of Feb. 4th, my mother is still without a stove and is cooking on a hot plate! Why? Measurements by the Geek squad were wrong. And the best, BestBuy is willing to do, is send the same people out again, to measure the space again, on...Wait for it... Mar 4th! Amazing... read more

I stopped by today for a screen protector replacement. Monique from the geek squad was who helped me, and she did a fantastic job not only replacing the screen protector, but also going the extra mile to find the exact protector that I was looking for. On top of this, she was very friendly and respectful to my self, her coworkers, and the other customers whom she was helping. read more

Went looking for info on Oculus game system stood around waiting on sales person several came by asked if they could get someone to help for service they did. No one ever showed and when I saw sales people who called earlier they avoided the area any suddenly went in another direction read more

They refused to honor their 15day return policy and wouldn't even give me credit or money back. Spent thousands of bucks at the this store ans will never spend another dollar again. They have terrible customer service and treat their customers like crap. Will be chargingback the purchase, unacceptable. read more

Great store and the staff are very friendly. It is a bit cramped in the aisles with stuff in the center but other than that an amazing store. read more

In need of a new refrigerator, oven and stove. Was there today and standing there looking at a mini fridge that was a 50s retro and wondering if I could get a full size one like it. Girl working the department is stand 3 or 4 feet from me is on her phone. I ask out loud several times if they carry this in full size refrigerators and she never looked up. Will be buying fridge, oven, stove elsewhere. read more

I am so glad to stop at this best buy. Tons of support, it was Christmas so a little longer wait but worth it !!!!! Had an issue with the delivery but the managers were super helpful read more