Best Buys Geek Squad is an authorized apple service provider, so when I had a problem with my MacBook, I made an appointment through Apple to bring it in to this location. The staff was nice and you can tell they know their way around computers, but I found it is just better to take Apple products to the Apple store itself. While it was more convenient taking my MacBook to this location, it would've been better in the long run to drive an extra 30-40 minutes to the Apple store in downtown Orlando. I've had this specific IOS problem before and Apple will fix it for free, but the Best Buy store charges to have it fixed. I paid for time and convenience. We talked about what issues I was having, then they labeled my device and told me they would call when it's ready. In the end, they weren't able to fix my laptop, and informed my dad (who picked it up for me) I would need to take it to Apple for the assistance I need. They did refund my payment. Even though the issues with my laptop weren't resolved, the staff was honest and communicative. read more

Best Buy - Computers Near Me - Davenport, Florida

This is our go to Best Buy and appreciate it's location and employees. I have total tech (worth the $ to me) and had an issue with an older work computer (not actually purchased from BB) yet they assisted me. I did try online Geek Squad who did a total scan but did not resolve the issue. I made an in person appointment and met Jacob who listened to my concerns, took meticulous notes and got to work backing everything up, just in case. Later in day, Chris stepped in and called me to be sure that I was aware they needed to factory reset but assured me the backup files would be restored. 48 hours later, I met again with Jacob who I feel went above and beyond timewise to get everything back on my laptop. Even had to deal with a 3rd party vendor chatting and eventually releasing a download. I so appreciated Chris and Jacob for their time and expertise. Thank you! read more

We have been shopping at this location for well over 10 years now and have purchased a variety of things over that time. We've always had good luck with appliances and electronics. I used to buy music and movies when they had it but no more. Last year we picked up a couple of Apple watches here And my kids get headphones on a regular basis. Whenever there's been a problem we have had good luck with repairs being done in house. On this latest occasion, the kids were looking for a new computer and had seen one here that they had liked before. They talk to salesman who went over a lot of the details about the one they were interested in and after they talked about it, they decided to make the purchase. It was a serious upgrade for them and seems to be quite a nice computer. I also spent time talking to them about a laptop as I will be needing one soon. I've been considering getting an iPad, but I'm going to wait for a good sale. When it comes to electronics, Best Buy is one of the few places left that you can go to and count on. Prices are mostly in line with other places, but you get good help here and they provide good service as well. If you were looking to save some money, you can always wait for a sale or buy open box or discontinued items. read more

Customer service is non-existent. I purchased a gas range. There were some problems with the installation. I found out quite quickly that you can talk to no one in the Best Buy store by phone. Managers don't take calls from customers. The only thing you can talk to is an AI representative, and in the middle of trying to find a real representative you're told you're going to be sent an application for employment and if you say you don't want it the call is disconnected! Nothing resolved no human contact just disconnected. They say that they price match Lowe's. however. when I finally after an hour got through to the price matching department I was told theydo not price match the installation charge. There was a difference of $180 between the installation charge from Lowe's and the installation charge from Best Buy. When the range finally arrived, the installation expert could not install it because he didn't have the appropriate kit with him. He said he would bring it back tomorrow and put it in. Not a problem. So I accepted the range under the stipulation that it would be completely installed the next day. Come to find out that the delivery company that Best Buy uses decided they weren't going to do that even though everyone saw that my address was on the delivery schedule and the and the notes to the dispatch company said it was promised to be fixed the next day. Too bad! Their response was they're just not doing it and theif first available date is four days later. So now I am without a stove for four days not due to any problem I created, not because they didn't have the part, but because the delivery company decided they just didn't have the time to do it. My daughter actually went to the store so she could talk to a manager, that's the only way that I got in touch with a live person From the store. But it really doesn't matter because they do not know how to manage their vendors and their response was there's nothing we can do. Never will I step foot in a Best Buy again and this is a warning to be very, very cautious if you purchase anything from Best Buy. Customers are not their priority. read more

The whole company needs more help! Installation guy put my dishwasher in wrong with 2 little screws and called to get someone out and made appointment. They don't show up sho I call and "Ram" checks putting me on hold 20 minutes, then hangs up on me! I call back and wait 1 HOUR to speak to a representative and they pick up and HUNG UP ON ME AGAIN! Called back and recording says everyone is busy, please hold! Unacceptable! read more

Best Buy - Poor install - Computers Near Me - Davenport, Florida

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