The car technician that worked on troubleshooting my floater Pioneer was right on! I'll definately go back

good employees good service, i would highly recommend it, i bought a laptop from best buy and it has been nothing but good to me. read more

Stopped in to browse and ended up learning a lot about the Verizon deals. As we were approached while looking at the fridges. The service was great. Very knowledgeable and attentive to my questions. read more

Best Buy Kenosha - Best Buy credit card pamphlet - Fashion Near Me - Kenosha, Wisconsin

We were just browsing wasting time. As we were looking at the fridges a Verizon representative came over to talk. The staff was nice and the facility was clean. No obstacles in the walk way. Nice place. read more

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I needed to go in to buy a few iPads for a work trip. The gentleman that helped me was great. They had what I needed in stock, but when I looked at protective cases, they only had one. He checked the store in Racine and they had an additional case. He put it all on one transaction (easier expense reporting) and I drove to the Racine store for an easy pickup of the additional case. They made it easy AF! read more

The Managers will upsell you mercilessly. Sold me a line about how my credit back on an old laptop would cover a new laptop. Failed to mention it was $250 short and so after trading in my old laptop after wiping it, I'm told that I can't take out the new one until I pay the extra I had no idea about. I use my laptop for my business, so I had little choice but to pay the extra just so I could work. After that fiasco, less than a year later my battery already broke and their only answer was to buy an $80 universal adaptor or order a $110 new one from the company which would take over a week to get in the story. Awful service, dubious employees, store manager will gaslight you. Don't use this store. I did and it was a mistake. read more

I had a an appointment with the Geek Squad that was set up by Apple. My iPad had crashed and Apple had tried to help me repair it over the phone with no success. I didn't have much hope. However, Aseel and Kasia were miracle workers and were able to resurrect my device and I am so grateful to them. They were so kind and patient and I walked out of Best Buy without having to buy a new iPad. Thank you so very much to Aseel and Kasia for their time, energy and expertise. They are awesome! read more

My wife purchased a washer /dryer combo set for delivery and installation. When the delivery guys showed up . It's like they knew it was supposed to be installed, it wasn't on our reciept of course. My complaint is my wife was under the impression it was going to be installed. We wanted it installed, willing to pay to have it installed. Not happy campers. read more

I was having an issue with a return from something I bought from Best Buy through Amazon. Long story short the Kenosha Best Buy staff went above and beyond to get my return settled. Very grateful. read more

bought a laptop at 10 am. got talked into a store card which was my fault. after opening card then paying cash to pay it off immeditaly . when I asked about returning it would I get my cash back and was told yes. two hours later I returned the item. they would not return my cash. said I would receive a check. talk to a manager who was very rude and snotty. Never support best buy! manager needs training in customer service read more

Bought a laptop for my granddaughter .Found out it needed something removed so she could download the apps she wanted to use. Was told by one store it would cost 40$ . I went back to Kenosha store where it was purchased. The manager was rude and told us it would be 180$. Luckily my neighbor took care of it in under 10 minutes. Best Buy gets1 star (because that's lowest you can give) and lost a customer.. read more

Andy came to the house saw the washer dryer i needed to replaced and ordered me a new one . However, the new one is the wrong size!! And he ordered multiple parts that were not needed. Very unprofessional customer service agent hung up on me when i said i want to cancel for a full refund. read more

spent 400 dollars on a one day delivery, driver was 20 minutes away, 3 hours later hes an hour away actively moving away, i call the number they give you to get updates, some dude answers mad as hell, asks for my name, then hangs up on me, WOULD NOT RECOMMEND, wish i could put 0 stars , i was being cordial too. does not know how to handle common human interactions efficiently or effectively read more

I find that the customer service and range of selection at Best Buys vary quite a bit, not just from store to store, but also by department in the same store. The CD part of this store isn't that big or conveniently laid out, and there's no one who knows anything about music working here...strike that, there's no one working in this section at all. We actually came in here to look at washing machines, which we did. Then we bought a surround sound speaker bar for our television. That's a little hard to explain, it's not really a fault of the store, it has more to do with what's more fun to buy and how easily distracted I can be when I'm not concentrating. The large home appliances choice is a bit limited, there were two color choices, whites and chromes, and two narrow price ranges for the washers/dryers, one bunch around $800 and another bunch I'll call the "Oh-My-We-Can't-Afford-That" range. There were inexplicably more choices in dryers than washers. The home sound system area was tightly packed with shelves, and it was hard to compare sound quality as not all the displays worked, or we couldn't figure out how they worked. It was more help to get online on our Smartphones and compare reviews by experts and consumers. The boys, or rather very young men, working in home theater had much more practical knowledge than the young man in appliances. I think that they should put someone older than him into appliances, I doubt he's ever even used a washing machine let alone bought one himself. On the other hand the young men working in home theater obviously have watched television and played video games as well as listened to music (imagine that), so they were able to use their own experiences to help us out. This is not a busy Best Buy and it's in a great location near Woodman's, Steinhafel's and White Castle. read more

Best Buy Kenosha - Not very busy Saturday evening. - Fashion Near Me - Kenosha, Wisconsin

We don't live around here but had to drive for a preorder release for the new Godzilla movie. And there was some hiccup in the system that allowed our item to get sold prior to us getting there. And the manager I spoke to, Rick, was absolutely the most helpful manager I've ever had. He expressed his apologies multiple times, even though I had a feeling it was a fluke situation that rarely happens. He was so sincere and apologetic through the entire experience. The cashier was super amazing too, sadly her sweater was covering her name tag, so I didn't get her name. But it happened minutes ago, in case they read this, hopefully they know who they are! My boyfriend and I were absolutely thrilled with the amazing customer service we had at this store! read more

I purchased a dishwasher along with the installation package with it. The fee for installation was $165 and $30 for new hoses. When they came to install they wanted another $400 because of " modifications" needed. I told them to not even unload the truck and leave. I called the store and got a typical runaround. I seriously doubt these installers were licensed because I called ABT showed them pictures of the plumbing setup and said everything look fine. I will never shop this rip off Geek Squad again read more

if you have multiple wokers standing around and not doing anything and asks for help on a tv that we wanted and you would think to have decency to help but no insted they just watched and gave us smart rude comments read more

We went to buy a new I pad but the price was higher than an online retailer the salesman price matched the price with no issues read more

Best Buy Kenosha - Fashion Near Me - Kenosha, Wisconsin

I went to Best Buy in Kenosha to buy a Roku and a toaster oven. The Best Buy employee, Conner, was extremely helpful with both items. He was able to help me with dimensions of the toaster oven, and the price match guarantee which save me $20. I highly recommend Best Buy in Kenosha and a great job shout out to Connor for giving great customer service. read more

After attempting to locate the new Nintendo Switch at several stores, I finally found it today at the Best Buy in Kenosha. As tempted as I am to give my shopping experience 5 stars, I cannot. This is why... When we entered the store to inquire if the item was available, a woman simply replied "We're sold out." and continued with her paperwork. I decided to ask someone in the gaming dept. and was fortunate to meet a very helpful employee named Jake. He informed me that the item is in stock and proceeded to get one from the stockroom. I realize that this item is in high demand, but employees need to better informed. In this economy, no store can afford to lose a sale --- no matter what the dollar amount is. read more

I came in a little early for my online pick-up tonight. Ryan saw me wandering while waiting and helped me right away! In and out in 2 mins. Thank you Ryan! read more

Worst costumer service. Second time I have been here, asked for help from the employees and did not get any help. Today, I was trying to buy printer and they did not have the one I wanted. So I went to the station where two employee were talking to each other and it took few minutes for them to even acknowledge I was standing their. One of them eventually acknowledged me and I asked if I could get help. He said he will be their, just give him a few minutes. Which is fine, I went back to the printer section and waited. No one showed up, I guess I will go somewhere else and spend my money. read more

Worst shopping experience ever. Item said it was on time for store pick up. One hour before the store closed they sent an email "sorry it is delayed a few days". Customer service was terrible at store level and 888 number. Every person I takes to blamed someone else. I found out the item was coming from a warehouse located in the small city I live in. Then later found out they lost the item...all after they sold more to other people and now claim the only thing they can do is refund me. Thanks for showing me why Best Buy is going under. Never shopping there again. read more

I will never set foot in this Best Buy, or probably any other one, ever again. I went to look at new laptops - found one I liked for about $1100, salesman then rings me up and tells me to take it over to Geek Squad to get Word loaded and data transferred from current computer Having done this many times in the past with Best Buy computer purchases, I didn't necessarily expect it to be done immediately, but I did expect to at least be able to leave it with them and come back another time to pick it up. No such luck - I was told that I had to make an appointment for the next day to leave the computer, despite the fact that a guy in line in back of me with no reservation got immediate help on an Apple I-phone problem. (I'm guessing Best Buy has some arrangement with Apple where their device problems take precedence, even over customers who just bought a computer from Best Buy.) Since I was not happy with that sort of customer service, I just decided to get a refund and buy the computer on-line from someone else. It then took me about 20 minutes to have my purchase refunded because customer services needed some sort of manager assistance. With this sort of customer services, how Best Buy ever expects to ultimately compete with competitors like Amazon is beyond me. If you can't get great in-store assistance, there is absolutely no reason to go to Best Buy instead of Amazon. (and the explanation from Best Buy that I should have made a "just in case" Geek Squad reservation before even deciding whether to buy a lap top is laughable....they should have some process for impulse computer purchases where you can at least immediately leave the new computer with Best Buy and pick it up later.) So, Best Buy has forever lost all my electronics business, and we've bought a lot of TVs, computers and printers from them over the years. I'm sure in the future it will be a lot easier to buy on-line from Amazon or Costco and get some locally owed computer shop to handle any technical needs. read more

It's like any other Best Buy. There service is pretty good. It is smaller than the Racine Best Buy.

I went in to purchase a Kichen Aid Mixer and a lovely cashier name Paige (AWESOME SERVICE) advise me we compare price and will match the price. Manager Tony advs us certain retailors work online like Amazon and certain dont..Awesome fellow...Helped us save 15 dollars...I LOVE THESE PEOPLE...PAIGE deserves a promotion. read more

Honestly, this was the easiest contract renewal for our Verizon phones, that we have ever experienced! Kristen was efficient, friendly, helpful, knowledgable and concise. Excellent...we will never utilize our local Verizon store again. Each renewal was minimum 2.5 hours there. Kristen had us in and out in an hour...new iPhone 6s and Apple watch! read more

Had the best customer service from Zack and Ryan today. Both men were so helpful, friendly, and professional. Thank you for making our shopping experience one of the best in a long time! Keep up the good work! :-) read more

Incredible assistance from Lucas in my phone purchase, and number portability. He is so helpful, patient, and thorough. 5 star customer service! read more

The staff I have dealt with here make it my favorite Best Buy! Very knowledgeable, very helpful with out being smothering! Way better than Gurnee for Sure! Plus we like to hit up the Woodman's and Friend's Restaurant and Deli, which was recommended by one of the Friendly Best Buy staff! I thought he worked for them at first but he said no! If you get someone that doesn't know about what you are looking for they get you someone who does instead of trying to B.S. there way through, which I really appreciated. read more

I feel very mixed about the service as sometimes they can come off as quite friendly & helpful,other times they can come off as very rude & uninterested.This best buy has usually been kept organized & clean. I find it easy to find anything I may need & do appreciate that they stop to ask if I need help with anything even if they do seem come off a bit rude at times. I give this Best Buy & average rating of 3stars. read more

Buyer Beware Kenosha!! With the holidays coming up just wanted to let you know that I just tried to return an unopened item with receipt within 30 days of purchase and Best Buy would not give me a refund! Apparently you only have 15 days to return items so be aware around the holidays!!!!! I was sick and missed the deadline. read more

I went to the geek squad when the hinge broke on my laptop. I asked if they suggested I use their repair services and the associate I spoke with said yes so I left them with my laptop. during shipment they completely broke the screen, it was completely damaged. the service center tried to charge me and extra $200 for that damage on top of the hinge. We sorted that out and they said they would pay for the damaged screen. This was not communicated properly though so my laptop was going to be sent back with even more damage than it originally had because I had apparently neither declined nor accepted my estimate. Trying to get ahold of the service center was a nightmare, sometimes I was on hold for 45 mins. I was hung up on and the lack of communication was just dumbfounding. I finally spoke with a geek squad manager at the Kenosha store who told me the service center is terrible, leaving me to question why the sales associate from earlier recommended that service to me in the first place. A month after dropping my computer off it was finally shipped back to the store, completely destroyed, but the manager did offer me a brand new computer. So in the end I got a brand new computer but I will NEVER be using their services again. Absolutely ridiculous. read more