This is a great DSW! The employees are always ready to…read moreassist you from the moment you walk in the door to the moment you leave (but they aren't overbearing by any means). They have a great selection and I have never seen them to be too crowded! This is in a great location as well, surrounded by other great stores and restaurants.

Superb performance & great customer service! Buy local,…read moresupport small business! Thank you!

They repaired both heels on my boots and even shined the boots for me.,amazing! I was very happy…read morewith the service!!

This is a wonderful shop for comfortable, stylish, well-fitting shoes. Here you can find or order…read moreunusual and difficult-to-locate sizes and widths. The salespeople are knowledgeable, patient and helpful. These are not 'bargain' shoes; they are well-made and good quality.

I purchased a pair of clogs from Chiappetta. They were comfortable and I wore them often, including…read moreon hot 90 degree days. These shoes progressively shrunk and got too small to wear. When i returned the shoes, Chiappetta claimed I left them in a hot car and that's why they shrunk. I advised Chiappetta they weren't left in a hot car. After sending my reply, plus 3 follow up emails over 3 weeks and not receiving a return reply, I called them. There was no helpfulness or acknowledgement of the issue and they suggested i contact the shoe manufacturer. I rarely have any issues with orders. To be met with no assistance, and no willingness to acknowledge the issue other than there obtuse insistence the shoes were left in a hot car is NOT acceptable. If you have an issue with an order, don't expect support or resolution from this company.

Shoes, apparel, accessories. Well lit open store, friendly, attentive staff. Prices vary …read more Inventory available in plenty of sizes, online ordering available in store as well.

The best have to go there I got the Nike lebron 12 they were the best fire have to check out them…read moreJordan's fire

This is one of my favorite stores in the mall, I've been shopping here for years. It's a must stop…read moreanytime I'm here. Prices are higher these days, but still good compared to non-outlet prices, and the selection is solid. We came looking for a decent deal on some vans and she found a cute pair in her size on sale. I was seeing some shorts and other stuff I'd like to come back and get for myself soon. They get some really cool clothing here as well as the shoes, so it's fun to check out what's trending seasonally. I actually got one of my favorite jackets here years ago. We were asked at least once if we needed any help and checkout was smooth. So, decent service. On a side note I always appreciate the music in this place, it's my style. If you're at Gurnee Mills you should definitely check out the Vans Outlet!

Serra was very helpful with getting a shoe size and I appreciate for the little tote bagread more

Bought some shoes and brought them home to try on. Wore them indoors around to get a feel for them…read moreand decided they were too tight so I brought them back and was informed I could not return the shoes due to wear on the heels. I've included pictures of the "wear" not sure how you're supposed to try on a shoe and have zero wear on them before knowing if you want them. Employees were not helpful and rude. Would not recommend the store and do not plan on returning.

Great sales here--they had a nice selection of shoes that fell under the buy one get one for $20…read moresale. Staff here are pretty terse and aren't really sure of which items worked for the sale or not. I likely won't be back at this location.

We went on a Sunday afternoon with an appt at 1pm. The only hiccup was they would not find our…read morereservation in their system although we received an confirmation email regarding our appointment. But since they were not very busy, we were helped by the formal wear manager, Dave. He was very friendly, easy going and fun to work with. I would recommend him to anyone looking to get fitted. He gave us suggestions and what styles would work with what. We went with the Vera Wang Tux for the wedding. The slim fit fitted well on my Fiance. Since my bridesmaids color is Tiffany Blue, the Gray went perfectly with the color (for the groomsmen). Depending on the designer and add ons, ours came out to be about $200ish for 1 tux rental. The whole process took about 30mins since i already have a few tux styles picked out for him to try. Before you leave, they require a $40 deposit (groom only) to secure the date and rentals with everyone. Each groomsmen will have to pay a $20 deposit. I will update this again once the wedding is over!

Last night we went to the Gurnee location to purchase two suites, shirts, belts and a pair of…read moreshoes. It was the worst experience ever. We have worked with the older gentleman before, and he has always been fantastic and very knowledgeable. Unfortunately, he was working with another customer and was not able to assist us. We got a young man that finally came over to help. His attitude was demeaning, and he acted like he was being inconvenienced by our presents. We were told by the older gentleman when he walked by to get the other customer something that if we needed suits to be altered before three weeks' time that they could not do it and that we would need to take them to a tailor in the mall or over to the Vernon Hills location for alterations. After working with the younger man and feeling demeaned by him we had our suits and ties, but not the other needed items. We waited at the checkout counter for a good amount of time to purchase our items, but no one came up to check us out. We finally left the merchandise on the counter and left feeling demeaned and very mad/upset about the whole experience and wanted to not get what the needed. We went to the Vernon Hills location and had a wonderful experience working with a gentleman named Ken, he got us everything we needed, and our suits will be ready on time. It renewed our faith in customer service and the time and care needed to help men that might be coming in out of their comfort zone of having someone evaluating their fit and sizing as they get fitted for an expensive purchase. In the end, Gurnee you need to do better. Vernon Hills nicely done!

I was browsing around the area for some new office attire for an interview and general wardrobe,…read moreand in the process I decided to swing by the Men's Wearhouse to see what they have. Within the first minute, I was little apprehensive about shopping due to wanting to get clothing that wasn't too expensive, but I was approached by one of the store staff, Casey to be specific, who was absolutely amazing!!! Truly, Casey was a gentleman and made me feel comfortable with the tailoring process. On top of that, he was able to locate clothing within my price range which looked fantastic, and was with me every step of the way to make my experience top-notch! I will be coming back to this place regularly! Thank you, Casey!

Update: I am sorry you are disappointed. There is no further action I can take currently regarding…read morethis, as I have confirmed your contact points have been updated, and ensured you were added to our Do Not Contact list. Same garbage different delivery Mens Wearhouse cannot stop spam. Maybe at best slow it down a while but I am up to five in three hours. There is literally no one else doing this to me. Not even people I know contact me this often. I think they think I am not dressing well but I have been getting along pretty well without them so far. I am not even certain I have been into one of thier stores and if I have it has been decades. This has been on going for weeks.