Worst store ever, customer service is non existent. I called store to voice my concerns with the manager, Sam from India answers. I ask to speak with the store manger, she says the stores doNOT accept incoming calls..... I will NEVER goto BestBuy again! Normally I hate seeing stores going put of business, I will be celebrating in the streets when this place shuts down..... read more

Let's just say I will never purchase any major appliances from Best Buy again. Salesman was AMAZING he helped my MIL with her purchase and she had SO many nice things to say about Mr.Osman who was the young man who sold her the beautiful LG washer that she picked out, she can't stand for long periods due to her health and this young man brought her a chair and gave her a water and made sure she was comfortable. She chose the delivery and install and so we waited and the washer came she was so excited and then the bad news came and they said "OH NOPE WE CANT INSTALL YOU NEED TO REPLACE YOUR PIPES UNDER THE SINK" they didn't even look at the old washer to see the drain hose and water hook up were right there still connected to old washer. So they left and I called Best Buy and explained to them what happened and they were confused as to why they left without installing the new washer and so I told her that they said we need to call a plumber and replace our pipes and she said ABSOLUTELY NOT ITS JUST A SWITCH OUT so she sent 2 guys out yesterday and they were supposed to be prepared for hooking up the new washer but again it was the same thing the first thing they asked my MIL was where is the pipes? So they look and the main guy says NO WE CANT INSTALL BECAUSE THE DRAIN HOSE ON NEW WASHER WONT FIT So I said take your Washer and give my MIL her money back. The price was great the washer was beautiful but the delivery people made Beat Buy look pretty bad so they left and left the washer to be picked up on Friday So out of curiosity i said to myself after they left "I wonder if I can hook it up" im pretty hands on so I disconnected the drain hose and I sized up the one on the new washer and they were the same size and BOOM DONE I CONNECTED IT AND C LAMPED IT HOOKED IT UP! Why don't they just do it themselves? Why such a big fuss? Never again... oh and I was able to fix our washing machine with the help from troubleshooting and putting in the dial code I reset it and now it's working perfectly fine again. read more

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Bought tv today,git it home no remote no plug! Brought it back employees laughed and showed zero interest in my issue. Was told I could purchase tv for 50.00 less but still had no remote no cord,they were very uncaring read more

I've visited the Marlboro store several times this month, some to make or pick up purchases and others for assistance from Geek Squad staff setting up a new computer. Since it's the holiday season I've usually gone later in the day, avoiding busy times. On all occassions store staff have been extremely helpful, especially the Geek Squad team. I was pleasantly surprisedeven last night when one of the staff members remembered my name from a prior visit. read more

I purchased a TV online on a Black Friday deal. Agent didn't confirm my address so I immediately called back to update my address and I was assured there would be no problem. Many issues and many phone calls later with incapable people and my TV is now in a different store and no word on delivery. Never buying anything online with these people again! If I have to speak to one more person whom I cannot understand I will lose it!! read more

I was contacted by a rep of Best Buy whom stated that my complaint has been recorded at the executive level. I was also given a 20 dollar gift card. I will give them the opportunity, however if i have any more issues with them i will no longer shop at their store. read more

Best Buy - The speaker in question - Electronics Near Me - Marlborough, Massachusetts

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Great service today by the Geek squad. Nice guy replaced a battery on my Laptop. Explained a few things to me also.

Lily helped me quickly and easily address my car audio questions. She was friendly and knowledgeable, and set me up with all of the right equipment and appointments for my 2 cars. The appointments were quick and the service was great. My family is really happy with the install and Lily got us going right off the bat in the right direction. read more

I called for an appointment to Best Buy before I showed up in Marlborough. The Indian accent, speaking representative for some reason, put me in to go to Millbury. I was not aware of that fact. When I showed up the Geek Squad representatives were at lunch and the only one working was busy with a customer. So I waited. A gentleman finally came up and asked me what I needed. I explained everything when Peter Valentino showed up he quickly Motion me to him. I asked if I have to explain everything again and he said no he would do that. I sat down in a different spot and Peter started looking at my computer and said that I did not have an appointment there. I was shocked and then finally looked at my phone. And that is when we both noticed that it was in the Millbury location. He said to me that I was snapping at him and yelling at him and to stop doing that. I asked him when was I yelling at him he said that I was snapping at him. I asked when was I snapping at him because I never even said words to him. He said when I asked his coworker to explain why I was there so I don't have to repeat myself. Then he told me to take my computer and leave and go to Millbury. read more

Amazing service! Best Buy team member Mindy & Michael went above and beyond to help me. Their knowledge, patience, and kindness made my shopping experience exceptional. Special thanks to for their outstanding assistance. Highly recommend this store. read more

Run! Their customer service is the worse ever spent one hour on the phone trying to reach change an installation appointment, transferred six times spoke to two extremely rude women. I never did get through to the right department! read more

HORRIBLE CUSTOMER SERVICE!!!!!!!!!! Called 3x ...first two times had to listed to music for quite a while...talked with someone ... that passed me off to another department ,,,listened to music again for about 30 minutes than wa dropped AGAIN ...called a 3rd time...demanded to speak with a manager ... they got me to a phone recording where I left a detailed message. By the way ..the reason for my call they delivered and installed a brand new 65 inch TLC tv ...that worked for an hour then sizzled out ... now completely dead ..... unbelievable ..between that frustration and the cutsomer service oddyssey ... I can't print what I am really thinking now ..... read more

If you can avoid the pick up option here, please do so. I ordered an expensive laptop to be brought out to my car bc of injury to my back (but they don't need to know that). I was expecting and prepared to show the person my ID as it was told to me when I purchased the laptop. His tone was disrespectful and just unfriendly. Since I showed the person my ID and i was friendly- i was expecting at least a smile or something that gestured appreciation- nada! He basically started going to the truck but muttered I can't close your trunk on his way to my trunk. if this is the protocol thats fine, but his connection to customers reflect the rest of the reviews that you see here on yelp. Sad! I'll be going to other stores after this experience. read more

Hung up on twice and when I finally get someone, they cannot help me because the number for the store does not go the store and there is no way to contact the store directly. I am so beyond pissed at this relic of a freaking company. I am done with them. I will use Amazon for my purchases moving forward like so many others. I was told not to buy anything from them, especially something I need installed, and I didn't listen..BUYER BEWARE !! read more

Although I realize sales numbers drive the retail barge, I was trampled on hard by their whole process. I bought a nice open box laptop. They tested it at the store, worked well had all the decals for the features it was supposed to have. I get home and set it up. I look in the system and it's a 12th gen I-7 instead of a 13th gen I-9. And it has no separate GPU. I bring it back to the store to try to locate the computer that was supposed to be sold to me. They cannot locate the computer. And the computer in my hand was a model they do t even sell. So I asked for an incentive to buy another open box. They said they can't do that. They can sell me a fraudulent computer but can't give me a discount for my wasted time? How long can they continue like that. read more

This Best Buy is the worst. Set up on my vehicle was incorrect, tried to call multiple times, was on hold 20-30 minutes each time with no one answering. Will be shopping elsewhere from now on. read more

We use Best Buy in Bangor Maine for our summer home. The techs there are fantastic as is the manager. Bolton Mass a different story. Greg in the store is pleasant and knows what he's doing. The install tech's are pleasant enough but unless its a real simple tv install your better off spending your bread to call a Hi End pro. These folks know more then me but thats not saying much. They should absolutely be in another profession. Two call backs and two cancelled appointments by their robo call center. To talk to a human you need to go the store. i returned my mediocre amp they recommended for something that pops and worked right the first time. Never again. Jeff read more

They always have better deals than Verizon and ATT. Probably upgraded more than 5 Verizon phones here. Some of the guys here are pretty knowledgeable. Sometimes there can be a bit of a line so you may wait longer for a phone than you want read more

I purchased a laptop here. The sales guy actually talked me out of spending money on a more expensive laptop because it had things that don't suit my needs and would have been a waste of money. He also gave suggestions to my mom for a less expensive unit that would work for her. My laptop died (well, it turns out it was my VPN software interferring but I didn't know that then). They didn't bother to make me wait, they just gave me a new one. Prices are comparable to other places and the customer service was superb. I loathe box stores, but this place ain't half bad. read more

I picked my Armor A60 Silicon Power portable drive and am very happy with its performance to date! It's shock proof sleek body makes me rest assured the disc remains operational in rugged conditions. I also like the smart cable solution which many of the other models are wonky and easy to lose. Good job BestBuy for carrying it and Silicon Power for making this product! read more

Best Buy - Silicon Power Armor A60 - Electronics Near Me - Marlborough, Massachusetts

Terrible customer service! There's staff on the floor chatykng to one another but seldom does one ask, "May I help you?" Or .. if there aren't any hanging around, one might pass by and you have to run after them to ask them a tiny question. Don't bother. Go to another appliance store. Not worth the stress! read more

In summary: - shop at Amazon prime - If "0" was an option, that would be my rate. - Don't order for store pick up! Ship it to your home instead from another company. Ordered a computer 11/29 under my husband's name and the woman checking us out decided to change everything in my name to make check out easier for herself, as we were using my Best Buy credit card. I clearly stated that my husband will be picking up the order, as I live an hour away, and my husband works about 20 minutes away from this Best Buy. When my husband went to pick up the order, we were given a hard time, stating that I had to be there since the order was under my name. Best Buy employees suggested that I would need to add my husband to the order on the app or online to be able to have him pick up the order. I tried and tried but was not able to do so, because it is not possible. It is only possible within 30 min of putting your order in. After 30 minutes of the run around, from getting suggestions from employees and looking all over the app, they finally figured out that I would need to call customer service to add my husband to the order. Customer service was so unhelpful and uninformed. They told me that they cannot add anyone to a store pick up. and also shared that they cannot call the store to communicate with them either. They did not even appear that they wanted to help address my concerns. I told her, I would like to cancel my order. She said she cannot whatsoever cancel my order and I would have to go to the store to physically cancel the order, which I found to be completely untrue. Following my frustrating call with customer service, I looked on the app and learned that I was now able to cancel my order online. Best Buy employees were not familiar with the Best Buy app and what customers can and cannot do on the app/online account. I ended up wasting 2 hours of my evening trying to figure out how to pick up my order and still ended up without my computer! Customer service stated she could not cancel my order even though it clearly stated online to call the customer service phone number to cancel online store orders that has already been paid for. Employees are not well trained and not informed causing a lot of unnecessary stress. I ended up cancelling my order and finding a a larger monitor for my computer on AmazonPrime for the same price that would have it shipped to my address in 4 days! Let's just say I don't plan to purchase anything with BestBuy for a while and I plan to cut my store credit card. Horrible experience. Due to COVID you would think BestBuy would have more options and more trained employees. Super disappointed with BestBuy. I will be shopping with AmazonPrime and other companies from now on. Prior to calling customer service, I attempted to add a person to my store pick up order online which there was a notice to call customer service. I did not see any user friendly way to add anyone to the order pick up and later learned that this was not even possible---wasting my time looking for this. I attempted to cancel my order. I attempted a chat that just kept "loading" end never ended up chatting with anyone. I attempted to call the Best Buy Marlborough, MA store but never reached anyone. The phone just kept me on hold for 20 minutes plus. read more

I received a rude response from an in store customer representative to a simple question- I get it that we are in a challenging situation but manners and civility are key to keeping customers. read more

I've called this store on several occasions. It's amazing - no one picks up the phone...

The Best Buy Geek Squad at 769 Donald Lynch Blvd, Marlborough, MA was most unhelpful. Won't be going back here.

Best Buy is great but during a time when it has never been easier to make updates to your website or social media i.e. yelp review profiles, these guys couldn't be bothered to change their hours of operations. :-/ read more

Best Buy - Not open - Electronics Near Me - Marlborough, Massachusetts

Hui is a large part of why I give this store lotssss of business. He is quick, friendly, helpful and always does his best to provide superior customer service with a smile. When he tells you something you don't want to hear he will let you know right off the bat to make an informed decision and all with no pressure. This guy is truly an asset to not only the store but to the brand while standing apart from the other employees who quite frankly seem to me at times to not want to be there ( scrolling personal phones, not engaged with customers, looking rather bored ). When I think of going into a best buy I think mehhhh ......... But Hui(pronounced wheeeee) turns the experience into Damnnn wheeee made it HAPPEN!!!!!!!!!!!!!!!!!! read more

Normally don't write reviews that are for non-food stuff but this was the best experience I have ever had at a Best Buy. Walked in and was greeted by the gentleman at the security desk (between the entrance and exit) told him I was looking for an Alienware Keyboard (not all Best Buy's carry this and the store I went to previously had no clue what it was). He tells me exactly where it is and how to get there, as I'm walking over I notice one of the employees grab the keyboard I was looking for and grins as I walk up and says I think this is exactly what your looking for. I had a few questions about it and he answered them like he had studied the product before. A nice lady then came over and checked me out right there. I asked if they would price match Amazon (since it was $20 cheaper). He lady called over the man who grabbed the keyboard (must be the manager) and he gladly price matched it! I was in and out of the store in less than 5 minutes with exactly what I was looking for with all of my questions answered! Gotta say this store really has it down! read more

Customer service here is terrible, untrained ppl they don't know what the are doing, say one thing but the real deal doesn't exist. Unprofessional management . Sergio Cruz his name. read more

I made an appointment through the Apple website for my son's iPhone to be fixed. I went to the GeekSquad and the guy was very helpful. But he couldn't fix my phone and directed me to Apple. The Apple sales person was very nice but needed to refer me to the Verizon rep, Ed. Ed was super helpful! He made, what normally seems like a long drawn out process, very quick and seamless. Thank you, Ed!!! It was good that all these services are here under one roof. read more

When is not busy and you need some help no one is around. When is busy and dont need any help thats when they come around. Calling customer service? lol good luck with that spend an hour on hold and now one bothered to pick up had to drive to store for them to answer me a question, in other cases did online chat. Open box? help yourself and never buy any open box item, people return them for a reason and the items supposed to be sent back to the manufacture even if the product still works. read more

OK, where do I beggin. Bestbuy... you would think this would be the last place to get your system installed, but you are wrong. I trust MIKE (install manager) at the Best Buy in Marlborough (next to Solomon Pond Mall). Before I go into what I did, let me first start by stating that BEST BUY was like $1,000.00 cheaper then the next cheapest place that I got a quotes!!! THAT IS $700.00 CHEAPER!!!! THAT IS CRAZY. They have something called "a total tec package" that includes unlimited labor for $200.00. And this package is for the family (multiple cars). And you don't have to buy the stuff from them. I purchased a brand new Mazda6 2018 base model. They installed (i) LCQ-1 with the (ii)Arc-2 sub control remote. I brought them my 15 year old (iii) Alpine MDRM500 and my 15 year old (iv)12" W3. I brought them my 15 year old (v) Boston Acoustics ProSeries 6.53 and my 15 year old JL300.4 amp. My JL amp had liquid damage (has not been used in 10 years), besides the LCQ-1 which I bought new I ended up purchasing a 4 channel kicker amp from BestBuy. I told Mike to install the Arc sub-control remote switch where ever he thought it should go (as if this was his car). The end result was WOW WOW WOW... i can't believe how good of a job they did and the sytem sounds AWSOME!!!!!!!!!!!!!! Incredible. Also, Bestbuy is a authorized installer for Audio Controller.. the company that makes the LCQ-1 and you need an authorized installer to install the product to get the five year warranty!. My cross over for the Boston speakers are so big that they had to mount them under my seats... lol. My car has 3.5" on the dash, 6.5" in the door and tweeters near the mirror. The boston speakers are 6.5", 4" and tweeters. They had to shave my car to make the 4" speaker fit but they did it!!! and it looks amazing (can't see any thing cause they fit under the grill). They did charge me an extra $80 in labor for taking out my car seats and the extra work to get the 4" speakers to fit. TOTAL COST OF LABOR FOR MY JOB WAS $280.00!!!!!! They also price matched many items!!!! I purchased all wiring from Best Buy. IN ADDITION TO MY SYSTEM... I purchased a Kenwood double din deck with android auto and apple play plus a backup camera for my wife's 2012 Subaru Forester. They priced matched everything and the labor was FREE!!!!!!!!!!!! cause I got that total tec package!!!! My wife's radio sounds great even without amps and using the stock speakers (much improvement than the stock radio). I installed a harness so that her steering wheel buttons all worked! Again, MIKE at Marlborough BestBuy did an amazing job!!! I have also purchased a radar detector, hard wiring kit and mirror mount all not from bestbuy BUT MY TOTAL TEC PACKAGE INCLUDES FREE INSTALLATION!!! I have yet to install these items because I just purchased them but I did ask them about installing a hardwired kit for a radar detector and they told me it would be part of my total tec package. I never do reviews on yelp but I felt I had to cause of the price and service and quality of Mike's workmanship. My advice is you need to go to Marlborough and get Mike (ask for him!) to do any work on your car. My last system was installed by Tweeter (do you remember them?). Mike did a WAY better job at tuning my sound and doing such a quality install on everything. When they say... you get what you pay for... that is a lie. read more

Bad experience, that lasted 2 months.... Sweetie's been looking for a GPS for ages, and finally they had one on sale at Best Buy, that she could stick on her Motorcycle. Out of stock in store, so the admittedly friendly clerk looked if it was available online, and it said it was, so she places the order for us. Days later we get a notice saying it's Out of Stock. Weeks later we find out "it's unavailable from the manufacturer". Sweetie calls Garmin, and they have them all right, but no one from Best Buy will get it in for us... Who needs this aggravation? On and on it goes, til Sweetie gets fed up, cancels the order, and buys it at Sears. Unfortunately, not on Sale..... read more

First, this stupid rule that when you purchase an electronic on line that the Geek Squad warranty is attached to your telephone number or email, regardless of if you sign into your account or purchase as a guest, is plain DUMB. So when you purchase a gift for someone, Best Buy forces the gift receiver to go INTO the store shortly after purchase, With the original receipt (so now the receiver is aware of how much $ was spent), to switch the extended warranty into their name. This is according to the manager and 2 staff last night in the store. Because of that policy, I SPECIFICALLY TOLD STAFF TO REMOVE THE EXTENDED WARRANTY. They were able to PRINT OUT proof of my Trade In for a credit of $15, BUT WERE NOT ABLE TO PRINT THE RECEIPT SMH. So I print it out when I get home, after store is closed, and see that they DID NOT remove the $39.99 charge!!!!!! A bunch of feckin egits! If this wasn't for a friend recovering in ICU, I'd try to call and speak with a manager, but I'm going to guess they will tell me I'll need to drive all the way back to fix THEIR SLOPPY CUSTOMER SERVICE!!!!!!!!! read more

I had an appointment for security cameras to be installed. when I called to see if they were coming they informed me the agent wasn't in and to reschedule. no notice that they couldn't come. read more

My most recent experience with Best Buy was purchasing a washing machine online. Its a little different than buying an appliance from the store but you should expect a NEW washer, not the floor model. This review is like the "Hello Muddah, Hello Fadduh, Camp Granada Song". Here's my experience in a nutshell ... It goes kind of like this ... Hello Fadduh Its your Dottah Thank you for The new washah Piles of laundry needed cleaning ... only wish that this new washah would stop screaming Tried it gentle thought it bettah took three hours for one swettah ... and best buy said if I kept it they'd give a rebate-ah Sorry Fadduh, I can't do it, Laundry can't keep me up all night ... So I sent it back to give Best Buy the chance to get it right-ah Hello Fadduh It's your Dottah Thought you'd like to know This new ones much bettah ... And it works on all cycles and doesn't try to run out the door-ah! OK, so my last real poem made it into the time capsule and since then its been all down hill on the prose, but you get the drift ... Bad first try, great second! LOVE MY NEW WASHA - THANKS DAD! If you get it right on the first try you'll be REALLY happy. If not, when you buy online, you have to return/refund, then repurchase. Have them explain it to you. Visit the appliance section at Best Buy. They have some cool stuff! 6/12/2008 Update: I just bought my father's day gift here and what a pleasant experience. Jeffrey, a one month old best buy rep, was quick, pleasant and very helpful. I bought online with instore pickup because my rewards weren't working properly so they told me to order online and pickup in store. I never did that before and was a bit nervous about the process but it was simple. - Order online or on the phone - select in store pickup - wait for the confirmation email that says the item is in store and available for pickup (takes about 45 mins to an hour to get the email) - print the confirmation email or make note of bby order number - make sure you bring the order number and/or confirmation email, your credit card you used to order online and a picture ID with you to the store for the pickup - ONLY PERSON WHO ORDERED CAN PICKUP ... - Walk into the store and head over to customer service InStorePickup Area. - Present email or bby number and ID - sign the receipt - walk out of Best Buy a happy woman! Best Buy - Marlborough www.bestbuy.com 769 Donald Lynch Blvd Marlborough, MA 01752 (508) 486-9430 read more

The Best Buy here in Marlborough is typically a good store. It's about half a mile away from the Solomon Pond mall, so If you need anything that they don't have, why not venture down there? Anyway, I purchased my Bose headphones here at this particular location. I did not have any trouble or bad experiences like some people have mentioned in their reviews. The store always has met my expectations. However, judging from the bad experiences, I will say it may be hit-or-miss for some people. I've just never had a problem. S. Osper read more

I could not be happier with the expertise from this Geek Squad....I brought in 2 Macs ...The first Mac was 14 months old and 2 weeks ago started loading web sites very slowly and then stalling needing rebooting and then the cycle would repeat ....It was fixed the next day and I dropped off my second Mac which is 10 years old and I was not getting full visibilities on websites and/or with-in some websites......This one was also fixed and picked up the next day with updated operating system and corresponding browser......so now I have 2 fully functional Macs that perform with lightning speed again....The Geek Squad Staff were totally professional tempered with an extremely personable persona.....Highly recommended...Thank you....Mark read more

Bought our Bosch dishwasher here. They had the right price and the sales associate that ordered it for me was extremely friendly and helpful. He answered all of my questions and went the extra mile to make sure the warehouse could deliver by the date we requested. Delivery was fast and the guys who installed it were polite and efficient. No complaints about the appliance department. As for the rest of the store, customer service hasn't wowed me and it's sometimes hard to find anyone to help you. read more

I Loooove This Best Buy!! The Staff is so Helpful and nice, although the guys can be kinda spspsp Wispering behind your back...GOD only knows what they are saying to eachother, kinda obnoxious lol BUT OH SO HELPFUL!!! The Installation department are more than willing to help with audio and they even went as far as to open packages to match my interior prior to purchase! They always greet you as you go in and as you walk out. They check to make sure you arent jacking equipment and stuff by checking your receipt lol!! its great!! Parking is awesome and I always find what I need/want!! Great Prices! read more

Best Buy - Electronics Near Me - Marlborough, Massachusetts