The Representative of the Geek Squad was very friendly and helpful. She was very patient with me and answered all my questions even noted them on my file!!!Outstanding customer service! Thank you Henry read more

What is going on do you want people to shop Amazon and stay away from Best Buy. 10 min turns into 25 min. And left without purchasing one checker she needed help. 4 people waiting in line manager or someone who looked important came to assist the checker. And with 4 customers inline walked by and said " she will be with you in a moment" Really! And the ATT folks working the floor haven't got a clue. All I need is a new phone cover and glass protector. I have been to two Best Buy's and similar service issues. Really sad! read more

The local store phone number is forwarding their calls to an automated phone system out in California. No reference to hold time, customers ahead of you, or options. You either hold for 32 minutes (see attached) before they answer, or you hang up. That's it. read more

Best Buy - On hold call time. - Appliances & Repair Near Me - Mesquite, Texas

This review deals with audio install only. . . Had my install time change FOUR times for various reasons; the third one I agreed to pick up the equipment from Mesquite then drive to Plano at my appointment time. . . then the appointment time I had in an email was two hours before the time the Plano place had. . . . now I am still trying on my fourth attempt for an install but have to drive Frisco from East Dallas to get it down. Best Buy has offered zero compensation of any sort. . . guess they are successful and busy enough they don't need to worry about one guy. Needless to say last time I will ever set foot in a BestBuy. . . pathetic. read more

I do not recommend this Best Buy. I waited 40 minutes in line just to return one item and only four people in front of me. This was horrible customer service. read more

Really disappointed. Two days ago I made an online appointment to have my Samsung phone fixed. When I got to my appointment they said they were backed up 30 days....before they could even look at my phone. read more

Thieves! Liars! SCAMS! Peter is the worst and lied right through his teeth. Wouldn't give me GM number! Wouldn't give me Best Buy number! Wouldn't contact Amazon Regional for me like he said he would after showing proof. DO NOT go to this one!! AVOID! All of these reviewers can't be wrong. Also if you're seeing this Peter, you should try head and shoulders shampoo! read more

Okay. It's two days after Christmas and you have one register opened and a line of 20 plus people waiting to check-out. To make matters worse, the one register that's open is serving both the online pick-up and the in store customer check-out. Apparently, if you have a an online pick-up you have priority because those individuals were allowed to walk-in and skip all of us who were patiently waiting to check-out. What annoys me more than anything is when you pay an employee, those standing at the front door with a yellow shirt who almost never greats you, to watch a monitor to ensure customers aren't stealing but you can't pay employees to adequately serve customers is a disgrace to the community that supports you and the customers who choose Best Buy over some of the other competitors. After waiting 15 minutes and fifth in line, I placed my product down and walked out of the store. I won't come to this location again. I will drive to the one off of 75 before I drive back to this place. read more

Best Buy - Outside of store - Appliances & Repair Near Me - Mesquite, Texas

Discriminated against me I have a health condition. I am unable to wear a mask. I was told that I have to wear a mask. I explained to them that I was unable to wear one. They refused to give me service. The law says that if you have a health condition that you do no have to wear one. I was told that I have to have a note from my physician about not wearing masks. It is a HIPPA violation for my physician to write a note. It is a Civil Rights Violation for Bestbuy not to serve me. This is a terrible company. I went to another store about a mile away & got service without any issues. My advice is to go somewhere else. You should call your store Don'tbuy because you refuse to help people Corporate office does not care about my complaint. read more

You cant hire high schoolers to do a mans job. When you spend big money on big electronics why do I feel like I just bought a crappy crock pot? This location and its employees dont know anything about sales or service of EXPENSIVE ELECTRONICS. give all of them hand crank radios. They might be ok read more

I called their so called geek squad about price to modify a new laptop if I bought it there. They quickly gave me a reasonable price so I drove 30 miles to pick up a new laptop. After I arrived the geek squad reluctantly agreed to do the job. I went to the laptop dept and they said to go back and get a written agreement before finalizing the sale because they would have to order the laptop. When I crossed the store for the third time they would not agree so I tore up the sales slip and went elsewhere to buy a laptop read more

Firstly, I'd like to say I had a positive experience with the sales agent, Austin, who was helpful. However, shortly after I was met with a rather distasteful and exhausting experience starting with the difficulty I was presented with, when the the staff began applying an avertised promotional deal, which took over an hour in itself, without any real resolve. Austin kept me informed every step of the way and made this time consuming experience a little more pleasant. I left with my purchase with no apologies from the manager for the inconvenience and misinformation. Upon arriving home, I began unpacking my TV, Sound Bar, Wall Mounts and Roku TVs. Starting with the TV, I discovered missing items in my open box TV purchase, namely the remote. This was not mentioned and I had no knowledge that a remote would not be included as it wasn't relayed to me, however I was informed, after traveling back to the store to address this that admittedly it was an oversight on the stores behalf. Despite returning to purchase a remote, the manager, Joey, provided no assistance. Joey didn't offer any concessions and blamed his associate for not opening the box and checking what was inside, which still resulted in me spending additional money to purchase a remote. After returning home, I did some research and found the overall cost of open box TV and replacement remote exceeded that of a new TV. Disappointed with the customer service, I returned to Best Buy for the THIRD TIME today. I exchanged the open box TV and remote, opting to purchase a new TV. Once again Austin was there to promptly assist, but Joey was nowhere to be found. Alex, agent at front desk, assisted with the exchange of items and loaded me up on the way home. read more

If it were not for the phone I wanted being $50 through Sprint & free at Best Buy, I would not have stayed, but $50 is $50! When we first arrived it looked as if all the Customer Service Reps were busy, but eventually Jasmine came up to us, stopping to give a couple of flirtatious pokes to a male coworker standing just behind my husband. Jasmine was very nice and personable, especially to my disabled teenage daughter, but was lacking in maturity. Soon after she started helping us, there was a phone call for the area, and instead of the girl sitting next to Jasmine (apparently not doing anything) answering the phone, or Jasmine handing the call off to her, she helped the customer on the phone, without reference to in store customers. We got through our transaction and was getting ready to leave when the girl next to Jasmine did answer the phone and gave the customer incorrect information about Sprint, and Sprint products. I do not know why these immature teenagers get jobs that many adults could do more efficiently, especially when the unemployment rate is so high! read more

Best Buy - Appliances & Repair Near Me - Mesquite, Texas

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I'm gonna start off by saying that I avoid best buy like the plague, but my last visit completely changed my mind. Deborah is a delight to deal with. She took care of me and went the extra mile. I'll definitely return to the Best Buy on Town East. read more

On March 3rd, 2023 My Wife and I decided to buy a tv for our bedroom. I went to the Best Buy located @ 2701 N Mesquite Dr. Mesquite TX (Best Buy-Mesquite #54) I purchased an LG 55" tv and when I got home and opened the box, My Wife and I noticed the tv was not the correct size but it was also damaged and missing the remote control, tv stand, and power adapter. I put the tv back in the box and went back to the store. That's when everything went downhill! the "General Manager" Jimmy Nunez took one look at the tv and said he would not be able to do ANYTHING for me. I explained to him that's what came out of the box and that I had My Wife and kids witness when I opened the box and took the tv out of the box. As he continued to refuse to help I was in shock and very surprised that he would not even try to investigate where the tv came from, I work in I.T. and I know every equipment can be traced in the system by way of serial number/model number and or such..... he chose to humiliate me instead and insinuate that I had something to do with this. I became very irate and threaten to call the cops, I told him I would save him some time and call the cops myself (which I did) I explained to the police officers the situation and asked them to please come to my house to speak to my Wife and kids to confirm the events but they refused. They advise me to leave the store. I asked Mr. Nunez for his Boss and he gave me an email address: Terry.Dilts@bestbuy.com and told me that he was on vacation and would not be getting back to me anytime soon as to add more wood to the fire! I called my credit union to report the incident. I called the complaint dept. and asked for a call back from anyone in the upper management of complaints. It's going on 3 days now and I have not heard back from anyone! This Jerk not only ruined my weekend but also accused me of doing something I have no need for what's so ever. I get paid very well as an I.T. professional and have a very healthy bank account, I am a very honest person but Mr. Nunez decided to judge me by the color of my skin and not my character. BIG MISTAKE!!!! read more

Workers are rude. It was just a really bad experience and ruined the excitement for what I was buying.

I purchased 4 tv's from this location with issues. They just keep putting me on hold for over an hour and a half... I'll be returning them and taking my money elsewhere. read more

Best Buy - On hold for over an hour and a half - Appliances & Repair Near Me - Mesquite, Texas

Geek squad, give me a break. First of all they were not welcoming. Attitude of, "why are you here?" After 2 days I find out it will be 12 days or more before they can get to my computer. They should have told me that when I CALLED and made an appointment! The people checking it in made no mention of the turn around. Their only suggestion would be to pick it up and take it to another store. Which is what I did. I don't think anyone there has a clue. When I tried to explain what the problem was, they acted like they didn't want to hear it. The store needs a good cleaning. The carpet is filthy. read more

My fiancé and I ordered a charging station for our Xbox one controllers. We ordered it online through in store pickup and was given a notification that it would be ready for pick up in an hour. An hour and a half passed and we had not heard anything. So we drove over to Best Buy and went straight to the in store pick up counter. They had received the order but it seemed like everyone just put it off in hopes of the next guy would take care of it. By the time we actually got to the counter, it was not ready. This location is understaffed and the few members they do have seem to not want to do their job. read more

Do you know what people do when they have to wait in multiple lines for long periods of time?? It's the week before Christmas and it looks like they have a skeleton crew to handle the masses of shoppers. Come on Best Buy, hire more than one cashier, don't be another walmart. read more

I had a great experience at this Bestbuy! The associates were very helpful and was lots of cool new tech items available to check out. I would recommend shopping here. read more

I went in to my local Best Buy, knew what I wanted. Went directly there and it was locked up. No associates around. Went to the loss prevention/ welcome desk. Told, yes, told to go back and he'd get somebody over there. Waited for 10 minutes, had to go stare Mr. Congeniality down, finally somebody came, he had to go find the key to case holding the previous device I was walked back to a register, wouldn't let me take a look at the product, or take it and look around some more. Moral of the story: in view of the sUpeR DuPEr customer service- choose curbside pick up or Amazon. read more

Worst store to buy your needs of electronics. All employees are absolutely clueless to help. Maybe I can work here I and play with games all day. read more

The employees at this location are completely useless. I bought something online to pick up at this store location. I went to pick up my item and not a single employee at this store could find it. They didn't offer any solution to this issue. They did the bare minimum by literally peeking in the back and saying we didn't have it. I kept getting vollyballed around from one lazy employee to another. Nobody offered a solution to the issue. Literally they all said "We can't find the item," and not one of them was concerned that they seemed to have lost $200.00 of merchandise. Finally I just gave up on trying to find either the item that I purchased or an employee that gave a shit. I got a refund and I left. read more

My goodness this store customer service fucking sucks my boyfriend and I were standing at the speaker area for at least 15-20 mins and no one acknowledged us until I went up to 3 employees just standing at the front and they didn't even say "hello how can we help you" they just stared at me. Finally someone showed up he didn't even say hello either. I mean fake it at least. read more

Order was delayed over a week no one can tell me when it will arrived, spent $1,000+ that they of course received upfront just to be played with. Don't order anything from bestbuy online. If they don't have it in the store go somewhere else read more

I'm not sure why the low review of this Best Buy. I have always had a very positive experience at this place and actually prefer it over the BB located off Park and 75. Staff is ALWAYS helpful...from the young man in the home appliances who helped me find a SWEET deal on my washer and dryer to the helpful people in the computer department who answered my questions about my laptop. All these sales people are LOW PRESSURE, helpful and seem to go out of their way to get you what you need. I've never had any issues with returning items. A great Best Buy and highly recommended. read more

I am unhappy with my Best Buy experiences and I have figured out why. They set themselves up to sell you defective products so they can continue to get money out of you. Over a 2-3 month period, I spent about $4,000 on products. Now, the most expensive item, a $2,500 computer system started having issues. They want another $200 a year to keep it in running shape. This was after only after about 3 months of owning it. I am sick of companies that get away with doing this. Money is too hard to come by to have this kind of service. I will never spend this much with them again. It is interesting to note here that I have NEVER had these issues with anything I have bought from Amazon! read more

Piss poor attitude towards ethic customers the store manager is a Racist Bigot. I have a warranty on my computer and they didn't communicate well with repair guys so it came back just like it left and not only that you just know when someone has a problem with you his actions was very rude and abrasive! read more

I will admit that I have had some bad customer service experiences at this store in the past-but maybe they have turned a corner because I have been nothing but pleased with my frequent visits over the last several months. The people in the TV dept are knowledgeable and seem sincere in their desire to help. I now make sure to check the open box sections of this dept every time I am near the store. I was able to purchase 3 blu ray players with wifi for 69.99 a piece-two of them were really great Sonys! I also found a great 24 inch LCD open box for my daughter's room at right at 100 bucks. Deals like this just can't be beat. I also like that they base the price of the extended warranty on the sales price of the item and not its original price. Saves some money there too. I had to return one of the blu ray players and they were very quick and courteous with the exchange-and even plugged it in to eject my kids disc when I realized I had left it in there. If the last few visits are any indication, I will have no reservations coming here whenever I need an electronics fix! read more

They are NOT trained and the return policy is bs.3 examples in which are my last 3 well more visits due to thier ignorance. Sell me the minecraft game when i asked if it was new and no it was not. I got stuck selling this game at gamestop for way less than what i paid for and in addition paid to dl it from xbox. 2. i wanted a soney bravia tv they claimed thwy did not have that in my proce range tho post buying the samsung i find out with extra research thwy had the tv i wanted. 3. i buy a samsung galaxy tab a which the dork squad claims is 5g compatible and no it is not and yet once again im waitn on a 10 day reimbursement. f u bestbuy. These jerks wont even admit there is a delay on reimbursement tho its been days and my bank had no knowledge of it and im sorry but chase is a large bank. Way larger than ur imbred tx arse read more

Out of 35 reviews and the rating is barely two stars should say a lot. I had a very unpleasant experience to say the least, and surely will not return based on that. Though I have to say, I've always received great customer service from the Geek Squad, so no issues there. This recent visit was unrelated to them, as I went to purchase an item and encountered rude and disrespectful employees who were very unwilling to help. Clearly they hated their jobs, but it's really not worth it ruining someone's day because of that. Try to remember - if you don't like where you are, then change it, you are not a tree. read more

So I came here months ago but the experience was amazing! I wanted to get hold of a new laptop and they were so nice! Very helpful said professional details of the laptops they had! I definitely recommend this place for shopping for electronic items! I hope to see more good stuff about them! read more

HORRIBLE MANAGER. i would give zero stars if i could. my boyfriend bought a 50 inch samsung tv from best buy last sunday. the particular employee that helped us was flat out rude and had a sour attitude. we tried to hang it the day we bought it but couldn't bc the screws to the mount were too short. after waiting all week we decided to go to home depot and get correct screws yesterday, friday. my boyfriend had work this morning so i hung the tv alone. after it's mounted i plug it in and turn it on to see the screen is broken on the left side about a quarter into the screen. since it's hours until my boyfriend gets home i deal with the broken screen so i can watch netflix to sustain my boredom. when i try to return the damaged tv the manager comes to the desk and says they won't take it back because netflix is already programmed into it. i tried to explain to him i did it, it was better than having no tv and he pretty much told me that's not logical and they won't exchange it. my only option is to have a samsung tech come out and fix it to which he then follows up with a snarky comment of "its honestly better to just buy a new tv. it costs the same." due to the first rude employee, the manager being small minded and not listening, and the broken tv i can say i won't be back for ANY appliance/accessory. read more

Awful customer service! They do not care and they do not listen! Not really interested in helping. Try the Garland Best Buy!

My son ordered a washer and dryer and they were supposed to have it delivered at a certain time. They never showed up and when he called to let them know they hadn't delivered it yet. The corporation said that because he had declined the delivery he would have to reschedule. He kept trying to tell them he didn't cancel the delivery!!! I have never had problems with Best Buy but this store has a lot to be desired. read more

Went to Best Buy after having a hard time with a major cell phone company. I needed to upgrade. So instead of dealing with the cell phone company I came into your store and met Julio who was awesome. He took his time with us he was very professional and very courteous and did I mention friendly. Icela was right by his side assisting him at times with my needs as well as Frank F. Thanks guys for your service. It was very appreciated. read more

I arranged online for geek squad help with wifi and prepaid. I was given an appt between 12:30 and 6:30. A few days later it was narrowed down to 12:30 -2:30. At 5pm we called best buy when no one showed and was told that tech left for the day and no one bothered telling us after we arranged to stay home to cover this appt. We were given the choice of rescheduling a week later. This was after 45 minutes of hang ups and phone trees. I guess you should never pay in advance. read more

Not a frequent shopper here but the staff was friendly and seemed to be very helpful.

Customer service is seriously lacking in courtesy. Waiting for 20 minutes for two employees to finish a transaction, when they finish they walk off to help a customer that got there way after I did. So rude and inattentive. read more