This place is horrible. I order smart watches from this spot, they have you enter all the…read moreinformation from the trade in watch online during order. I get there to pick up and now they can't see any of that info and can't get the back off the watch. So I have to cancel the order but they can't cancel it because I started the pick up procedure. This is laughable. Now I have to wait an hour to cancel and I have no product. This procedure is seriously flawed. Makes no sense!!

So sick and tired of these horrible, useless AI answering machines. Tried to call to get ahold of…read morean employee to ask questions about the TVs offered at this store, as I'm not able to come in. Instead I was met with an AI answering machine who could do nothing but respond with "hmm I'm not sure about that" to ANYTHING I ASKED!! Speak with a manager, hmm not sure. Question about a product, hmm not sure. Requested a call back, hmm not sure. Unfortunately this lame excuse for a business has lost 2 customers.

Great place to get miscellaneous electrical and electronic stuff for computers, internet and…read morenetwork equipment, and Radio Shack type of electronic stuff now that RS is gone. Lots of computer related equipment and accessories. Also security cameras and DVR security video recorders just like what was at Trump's place in Mar a Lago that recorded him moving boxes of documents around that he wasn't supposed to have. Only difference is you own the Digital Video Recorder and there isn't a duplicate one in the Secret Service that still has the video of you committing an obstruction of justice crime that you think you deleted. :-O The people working here are very knowledgable and have always been able to answer any questions my engineering mind has asked.

Best - High Quality Products- High Quality people and Repairs - You get what you pay for, but they…read moreare not outrageous. Only place I go now.

Built my new rig using AI and having it cross reference my MicroCenter. They did an amazing job…read morebuilding it, including the sub for my power supply. -AMD Ryzen 7 7800X3D 8-Core Processor, 4201 Mhz, 8 Core(s), 16 Logical Processor(s) -MSI B650 MAG Tomahawk WiFi AMD AM5 ATX Motherboard G.Skill Trident Z5 Neo RGB Series 32GB (2 x 16GB) DDR5-6000 PC5-48000 CL30 -XFX AMD Radeon RX 7900 XT Triple Fan 20GB GDDR6 PCIe 4.0 Graphics Card -WD Black SN8100 2TB 3D TLC NAND Flash PCIe Gen 5 x4 NVMe M.2 Internal SSD

Every time we go we are asked multiple times by emplyees if we needed any help. We were able to…read morefind what we needed without any help. We've never had a bad experience here. They always have what we need.

Just got off the phone with the gentleman and he was more than happy to help try over the phone…read moreways to fix my Facebook marketplace portable dvd player before I make the long drive north. He wasn't looking to just take my money and run me dry, and I REALLY appreciate him sounding more than happy to genuinely help! If I ever need anything repaired, I know who to make a trip to see!

I stopped in to have a electrical testing device fixed since I just didn't wanna throw it away and…read morebuy another one like most people do. It was a SunPro multi tester, it wouldn't work even though I put a fresh 9 V battery in it. It had a rattle inside of it and I'm not an electronics guy so I thought it prudent to let the professionals take a look at it and fix it. The gentleman who greeted me was very nice, warm, talkative, and quite agreeable to taking a look at my Sunpro multi tester device and attempting to fix it. He walked into the back after taking it apart did something brought it back and said it was working!!. (It was). As I started to leave it still had the rattle and when I turned around to ask the gentleman about it he said don't worry it's nothing that's gonna short out the circuit board. I remonstrated a bit and said are you sure? And he assured me everything was OK. Well I am Asperger autistic and OCD. When I got home I took it apart removing the circuit board to discover the main fuse just floating around underneath the circuit board, a metal-cladded fuse. Something that certainly and Dustin and potentially Will short out a circuit board. It was a physically oversized fuse meaning that it had been replaced at one time.... I wanted to take it back to him and just let him know that the rattle was indeed a concern that should've been looked at and I wanted to do so even if it been paying to have the job done properly with the right size (physical size that is) fuse. But I'm in my 60s and I'm a bit black-pilled with what I think on my reasonable expectations for people to do a thorough and adequate top-notch job anymore these days. /sigh

I'm posting this just as a forewarning that this business no longer works on audio equipment…read more Despite being listed as a Yamaha Authorized Service Center. We had lightning hit our property which took out a bunch of electronics including our Yamaha RX-V 683 receiver. Web search indicated these guys as a service center and the reviews were positive. So I loaded up and headed that way as I had another errand in the same neighborhood. Lugged the unit in, set it on the counter where the man (owner) said "What you got there?". "My dead Yamaha AV receiver.". "We don't work on audio anymore.". Hmm. Geez. Most of their reviews are for audio stuff. He said they really only work on TVs now. Posted as a PSA. Call before you haul. And they need to get their listing on Yamaha's Service Centers page removed.

These folks are fair and honest. If your tv can be repaired, they can do it at a reasonable price…read more All the costs and risks are explained up front. If it can't be repaired, or it's simply not worth it, they will let you know. I had Josh (I think that was his name) replace the lcd array on my 72 inch Sony TV. It cost me $500. Replacement of that TV would have been over $2000. As an added bonus, he reinstalled my sound bar and subwoofer in the way that it should have been installed from the beginning and the sound is 100 times better. I cannot recommend this business in any stronger terms. Check with them before you throw away a TV that can be saved.

So why haven't you been here yet?…read more Is it because it doesn't look like its part of a franchise? I mean, it IS gaudy and in a derelict-looking strip mall. Or did the sign in the window saying that their "prices are crunk" make you think twice? I certainly hope it wasn't the rough-looking teens in the parking lot. They looked like the type that cuss. Citizens, I'm here today to tell you to fear no more. While the inside looks like some barely-legal warehouse sized pawnshop, its harmless and worth your time. Go ahead and bring your kids! It has a huge selection of DVDs and games, especially of the dork variety (ie., anime and posters). You can buy brand new items as well. The prices are alright; I got a used Xbox 360 plus a newer used game. With tax it was $302. Happy Valentine's Day! So, my new question is: why are you still reading this?

This place is a little like the last bastion of a day gone by. They sell a store full of things…read morethat now are downloaded and used in so many other ways. But they are also one of the only places I know where you can buy (or sell) items like CDs, movies, games on this level. The place is huge. You wonder how long a place like this will last with so many people using everything from itunes to hulu to watch and use entertainment, but as long as they are one of the only places that handles these items, maybe they will last a long time. It also makes me feel old to watch CDs go away the way tapes and vinyl did before them and to watch movie rental and sales places disappear. It seems like it is a really good store for games and then also buying or selling guitars and some music related equipment as well.

Love this place. Lots of parking. One of my favorite places…read more They have tons of plants even more than I expected for this 80°f mid-winter day. I was surprised to see so many flowers out front, a butterfly, and at least one bee. I scored a beautiful mini palm and a cute succulent I'd been looking for. I didn't find the fire pit I wanted today but they have tons on their website so I'll check that out. Beautiful cabbages too

worst inventory control and delivery systems I ever encountered. the fraudulently show promised…read moredelivery dates on their site and app while orders are lost or shipments misplaced till the customer calls in and THEN they say lost and offer refund. worst part this was a replacement for items they shipped previously smashed. do yourself a favor go to Lowe's

This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

The store is spacious and well maintained but a simple store pick was not handled efficiently. The…read moreemployee at the pick up counter was seemingly busy with other activities like putting things away, organizing and chatting with other employees while making customers wait. Took over 8 mins for him to ask if he can help. It took all of 30 seconds to pick up the order once the code was scanned. Not the Best way to Buy things!

Great store, and I had a very good experience with the manager Ganon. He was able to help me out,…read moreand did so in a friendly manner. 10/10