Needed a odd ball cord for my xbox/external hard drive and he had just the cord in stock. Don't wast your time going to the big box stores like wallmart and Best Buy you will waste your time and money! Plus you don't have to drive all the way to micro center or fry's electronics to get what you need he probably has it! friendly service! read more

I have a Computer Technology degree from Eastfield College (2004); however, when I'm over my head it's time to drive over 70 miles to see Lenny, and he has never failed to pull my machines out of the soup. He's a ninja with both hardware and software, and let me say he can write great code, too. When professional diagnostic tools can't find a bad infection, Lenny goes into the Windows registry and reads the code line for line, identifies bad code, and disables it, thus killing the worse of bugs. He will make an encrypted mirror copy of your hard drive to save your data if possible, and I've seen him save data from a rapidly dying drive using dry ice to keep it from over heating just in time. That is genius, folks. He's the only tech I know who does that. His wife, Opel, is a pro with the laptops. She may be into tablets and smart phones by now - not sure about that; however, usually she tackles the laptops, and runs the office. If I'm willing to drive over 70 miles for their help, how much more can I express to you, my confidence in Lenny and Opel doing the best work you can get? To me, Lenny is the smartest computer tech I've seen in Texas; no question about it. One final thought regarding a very negative review from 2015 for BKE here. When the customer said she had a computer degree and checked her machine's RAM and hard drive, it made me smile. RAM is solid state cards, and at worse, they might have a poor connection to the socket they go into. A pencil eraser fixes that. However, three things break down the most in computers: hard drives (that spin at 7200 rpm and wear out), power supplies (due to heat), and keyboards and/or the mouse from usage. Sometimes laptops screens will go bad, and Opel is the person to change them. From what she said in the review, I'd bet money the hard drive was dying. Moving parts are usually the first to break down. CPU fans are another one for that. I can just see Lenny and Opel telling her the hard drive needed to be replaced; however, they are pricey, and the lady probably did not believe them. Then when it died, She blamed the technicians. And I know, Lenny has all the diagnostic tools he needs to repair machines. Most of the time you just need the machine you're working on, and the knowledge what wrong - looks like. If you get my drift. Lenny and Opel will provide the best service, for a fair price. BKE is the best shop in North Texas - no doubt about it. read more

Took a computer in for repair. After I diagnosed for ram and hard drive issues myself (electronics/computer degree). I decided to have it professionally diagnosed to see if it was motherboard or something major that I did not have the equipment to test myself. She saw the computer when I brought it in, but failed to tell she me she couldn't truly diagnose it because she also didn't have the parts. Still charged me even though she had no real answer of what was wrong with it. She did the same thing I did but claimed it took her an hour and a half. It took me 30 minutes to do what she did and I don't do it for a living. To make matter worse I bring the computer home and turn it on and its doing something completely different than when I took it to her. I called and she claims that was what it was doing when I brought it in. Not true! I tested it before I took it to her and the hard drive was spinning, She even told me on the phone that she was able to get it to completely boot up for short periods at a time before it would turn off. Now the computer wont even stay turned on at all which was never the issue. Do NOT waste your money at this place. read more

I like how the computer shop feels like a small town, family run place (probably because it is!) Even though the storefront is a little disorganized at times, the birdman tech is really great at what he does. I know a bit about computers, but on the few occasions that my problems were over my head, they got me all fixed up. If you have a really bad problem it usually takes them a few days to get it fixed, but I think it's worth it to have all my data still there when I pick it up. read more

I have had to use computer assistance several times from Lenny and is family. I was always treated as a friend as well as a customer. Good service, reliable and most importantly, trustworthy. Good people, good family, good service. read more